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FAAN Launches Reviewed Service Charter, Receives Commendations

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FAAN Launches Reviewed Service Charter, Receives Commendations

By peter oluka

The Federal Airports Authority of Nigeria has reviewed and launched its service charter.

At an event held in Lagos, Wednesday, to formally launch the charter, the Managing Director of the Authority, who was represented by the Authority’s Director of Engineering Services, Engineer Nurudeen Daura stated that FAAN is a customer-centric  organization and is totally committed to delivering quality services to her esteemed customers.

He described the service charter as a service level agreement that ensures that standards are upheld and sustained, whilst providing an opportunity to our customers to report any service failure within the value chain.

Appreciating the Servicom office both at the Presidential and organizational level for a job well done, he charged all stakeholders to make conscious effort at studying, imbibing and implementing the areas pertaining to their respective responsibilities.

The event climaxed with the presentation/launching of the charter by the Head of the Presidential Servicom Office, Mrs. Nnenna Akaji Emele, who paid glowing tributes to the dedication and commitment of the FAAN Servicom team towards ensuring a successful completion of the task.

She enjoined other agencies to emulate FAAN and deliver their Charters too, as required by the provisions of the law setting up Servicom.

In attendance at the event were the Authority’s Directors of Commercial & Business Development, Sadiku Rafindadi, Airport Operations, Rabiu Yadudu, Human Resources & Administration, Honorious Anozie, Finance & Accounts, Nike Aboderin, Company Secretary/Legal Adviser, Clifford Omozhegian, General Managers from the Authority and Airport Manager, MMA.

Also in attendance were Servicom Nodal Officers from NAMA, NCAA, AIB, NIMET, NIWA, NRC, NPA, Heads of Government Agencies, Representatives of Airlines and the banking community.

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Customs Targets N1.5 trillion Revenue in 2018

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The Nigeria Customs Service has set a revenue target of N1.5 trillion for 2018.

Hammed Ali, Comptroller-General of Customs, , disclosed this at the first management meeting for 2018 held in Abuja.

A statement by Joseph Attah, Customs PRO yesterday, said that in 2017, the Service generated N1.37 trillion, surpassing the year’s target of N770.57 billion.

According it, promotion of officers, which would soon be approved by the board and the review of salaries, payment of bonus to Customs officials, were discussed.

It added that in the meantime, 577 officers were retired according to a circular titled CIRCULAR NO/HRD/2017/003-LIST OF OFFICERS/MEN FOR STATUTORY RETIREMENT IN YEAR 2018 and signed by Sulaiman M.S.J, Comptroller Establishments.

“The officers included a Deputy Comptroller General, an Assistant Comptroller General, 11 Comptrollers, 27 Deputy Comptrollers, 27 Assistant Comptrollers and 23 Chief Superintendents of Customs.

“Similarly, the Service carried out promotion and redeployment of some officers as contained in a statement issued some weeks ago by the Service National Public Relations Officer, Joseph Attah.

“Among those promoted in acting capacity were Isa Talatu Mairo to Deputy Comptroller-General Tariff and Trade; Amajam Bukar, Controller, Federal Operations Unit Zone C, elevated to the rank of Assistant Comptroller-General, Enforcement, Investigation and Inspection and David Elisha Chikan as ACG (Human Resources and Development),’’ it said.

It said that the CGC charged the affected officers to see their appointments and as opportunities to contribute their best towards consolidating the gains of the ongoing reforms in the service,” it said.

Other rank and file listed on the retirement notice include five Chief Inspectors of Customs Terminal (CIC T); 21 Chief Inspector of Customs (CIC); 21 Superintendents of Customs (SC) and 36 Deputy Chief Inspectors of Customs (DCIC)

Others are 23 Deputy Comptrollers (DCs); 121 Assistant Chief Inspectors of Customs (ACIC); four ACIC1; 131 Deputy Inspectors of Customs (DIC) and one Assistant Superintendent of Customs 11.

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Arik Assures Nigerians of Better Operations in 2018

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By peter oluka

The management of Arik Air, Nigeria’s largest carrier has sent messages, thanking Nigerians and all travellers for their support in 2017, and assures customers of a brighter and better 2018, while wishing them a great and prosperous new year.

In his New Year message, Captain Roy Ilegbodu, the chief executive officer of Arik Air, said: “We owe Nigerians a heartfelt gratitude for their support in 2017. They believed in the airline, stood by us and that unflinching support was the tonic that propelled us to regain our leadership position in the industry”.

In the New Year, the airline has pledged to redouble its efforts in order to surpass the expectations of its valued customers in 2018.

The CEO elaborated: “For us, time is money and we will continue to ensure an on-time service delivery which enables customers get to their destinations punctually. Arik is known for safe operations and we will not compromise the safety of our customers at any time.”

The airline is also promising a value added service that makes the customer King in 2018 while route integration will be vigorously pursued.

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Eko Disco Tenders Apology to Residents Over Power Outage

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Eko Electricity Distribution Company (EKEDC) has apologised to its consumers over the irregular power supply currently being experienced.

 

Mr Godwin Idemudia , General Manager, Corporate Communications, explained that the epileptic supply was due to a system collapse from the national grid affecting the entire country.

 

Idemudia, said the system collapsed which occurred recently had resulted in nationwide blackout had really affected the EKEDC consumers.

 

According to the General Manager, since five days now, power supply to customers under our network has been on and off.

 

“Until Generation goes up, there is nothing we can do now because National Grid (NG) is the only source of our supply.

 

“We feel your pains.

 

“We are, therefore, appealing to customers to bear with us, as supply will be restored as soon as these repairs are concluded.

 

“EKEDC highly regrets any inconveniences caused by this irregular supply,” he said.

 

Nigeria was on Jan.2 thrown into a nationwide blackout as the country suffered total collapse of its power system grid.

 

The collapse followed a fire incident on Nigerian Gas Processing and Transportation Company Ltd (NGPTC’s) Escravos Lagos Pipeline System and a shutdown of pipeline supplying gas to 3,182 Mega Watt (MW) plants.

 

These plants include Egbin 1,320MW; Olorunsogo National Integrated Power Plant (NIPP) 676MW; Olorunsogo 338MW; Omotosho NIPP 450MW; Omotosho 338 MW and Paras 60MW power stations.

 

The Ministry of Power, Works and Housing, which confirmed the collapse and the shutdown of gas supply to the 3,182 MW plants, described the incident as a setback to the power sector.

 

 

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