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Africa’s Second Customer Loyalty NPS Masterclass Opens Today in Lagos

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mSurvey , the company that enables businesses to reach out to their customers directly from their mobile phones, will be hosting Africa’s second Customer Loyalty Net Promoter Score [NPS] Masterclass on March 20th and 21st, 2018 at Lagos Business School.

The news comes just weeks after the company expanded into the Nigerian market, having just opened a Lagos office. mSurvey is the first to implement Net Promoter Score [NPS], the internationally recognised metric is used to gauge the loyalty of a brand’s customer relationships and their overall perception of a brand, in Africa.

The metric, which has been adopted by more than two-thirds of Fortune 1000 companies, including Apple, Sony, Amazon, British Airways and Tesla, is used to drive business growth by measuring the loyalty that exists between a provider and consumer.

It is based on responses to how likely a consumer would recommend a company, product or service on a 0 to 10 scale. One Kenyan company who implemented mSurvey’s NPS has recorded a revenue turn around of 800%.

Launched in 2012, mSurvey has been dedicated to transforming businesses in Africa through quality customer feedback and by delivering this most powerful customer loyalty tool to date through a series of Masterclasses.

The NPS Masterclass, hosted by mSurvey and Richard Owen, Co-creator of the Net Promoter Score, is targeted at Heads of Customer Service, Heads of Research, Chief Marketing Officers and Business Analysts and will explain the science that powers the NPS as well as how NPS is the real driver to customer retention, customer recommendation and customer acquisition.

Headlined by Mo Abudu, Chairman and Chief Executive, Ebonylife TV, the event will have a panel discussion with key speakers including Ken Kuguru [Group CEO, Java House], Ken Okwero, Head of Strategy, Safaricom, Funke Shobanjo [Head of Organisational Transformation, FBN Capital], Stella Kamau [Group Head of Customer Experience, ABM Group], Odunayo Sanya, General Manager, Planning & Customer Management, MTN Nigeria] and moderator Onyi Sunday [Presenter & Producer, CNBC Africa].

Dr. Kenfield Griffith PhD, mSurvey CEO and co-Founder says “mSurvey’s Customer Loyalty NPS Masterclass is value-driven; we are giving decision-makers in Nigeria practical examples of how their customer perception increases operational efficiency and revenue growth.

There is also research, from  Satmetrix, which shows that it costs 5x more to acquire a new customer than to retain your existing ones. Using the NPS tool as a guide, businesses will be able to gauge their relationship with their customers and further identify areas in which they can improve their performance and growth.

This powerful insight and technology is actively embraced by the vast majority of Western companies, who rely on NPS to give them unique understanding into their customers’ experience, and we are bullish in our mission to see NPS have the same impact on the continent and power customer conversations for millions of business across Africa.


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Bankers, Officials Colluding to Re-loot Recovered Abacha’s Fund-  EFCC

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Economic and Financial Crimes Commission (EFCC) has alleged collusion between commercial banks and government officials to re-loot recovered funds from Sani Abacha, late dictator.

Bankers, Officials Colluding to Re-loot Recovered Abacha’s Fund-  EFCC

Sani Abacha

The $322 million Abacha loot, recovered in December 2017 and earmarked for Conditional Cash Transfer under the Social Investment Programme, was intended to provide monthly stipends to vulnerable Nigerians.

However, Dele Oyewale, spokesperson for the EFCC, disclosed that investigations have uncovered financial malpractices involving COVID-19 funds and World Bank-assisted loans coordinated by the Humanitarian Ministry. Several interdicted and suspended officials of the ministry have been linked to the alleged malfeasance, with N32.7 billion and $445,000 recovered from them.

Managing directors of implicated banks have provided statements, and investigations are ongoing, with former minister Sadiya Umar-Farouq and her successor, Beta Edu, summoned for questioning.

The EFCC stressed that the probe targets a systemic issue rather than individuals, signaling a crackdown on corruption within Nigeria’s financial sector and government agencies.


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FITC to Redefine HR with AI, Digitisation for Organisational Sustainability

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The eagerly anticipated E3 Conference, hosted by FITC, is back for its fourth edition, poised to set new benchmarks in the realm of employee engagement and organizational sustainability.

Themed, “Redefining HR Through AI & Digital Transformation for Organizational Sustainability,” the conference is scheduled to take place on April 17th and 18th.

In a statement, FITC says the E3 Conference stands as a beacon of innovation, bringing together thought leaders, industry experts, policymakers, and professionals from across Africa and beyond.

It explained that in today’s fast-paced landscape, technology such as AI and automation is reshaping the dynamics of human resource management.

“The E3 Conference is dedicated to unravelling the potential of these advancements, focusing on topics ranging from talent mobility to the latest trends in managing talent. It’s a journey towards understanding and embracing these transformative shifts, ensuring that businesses are primed for the future of HR.

“With a stellar lineup of over 24 speakers, including C-suite Executives, Subject Matter Experts, and Thought Leaders from various sectors, the conference promises to deliver insights that transcend conventional boundaries. Attendees can expect deep dives into strategies for enhancing productivity, streamlining processes, and maximizing global talent mobility through AI and automation, “it stated.

“Keynote speakers such as Evi Ifekwe, Executive Director of People & Country Services at TotalEnergies EP Nigeria Limited, and Wale-Smatt Oyerinde, Director-General of NECA, alongside a faculty lineup comprising industry stalwarts, will spearhead discussions on critical issues shaping the future of work.

The two-day hybrid event will feature four plenary sessions and two master classes, providing attendees with ample opportunities for networking, knowledge exchange, and interactive engagement.

Participants will delve into topics such as the impact of AI on the future of work, data-driven performance management, and strategic implementation of AI in HR.

The conference is expected to provide insights into cutting-edge strategies for professionals and HR leaders who will gain invaluable insights from industry pioneers on leveraging AI and digital transformation to drive organizational sustainability and employee engagement, “it stated.

“As organisations worldwide grapple with the complexities of the new normal, the E3 Conference serves as a beacon of hope and enlightenment, offering practical solutions and visionary insights to navigate the challenges ahead, ” the company said.


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NASENI Collaborates with NIPSS on Enhancing Digital Economy, Job Creation

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National Agency for Science and Engineering Infrastructure (NASENI) and the National Institute for Policy and Strategic Studies (NIPSS), Kuru, Plateau State are set to collaborate on enhancing Nigeria’s digital economy footprints, empowering and creating jobs for millions of youths.

L-R: The Director General, National Institute for Policy and Strategic Studies (NIPSS) Kuru, Prof. Ayo Omotayo presenting an Award to the Executive Vice Chairman/CEO of National Agency for Science and Engineering Infrastructure (NASENI), Mr. Khalil Suleiman Halilu during a study tour of the Senior Executive Course 46 at the NASENI Headquarters Abuja today, Monday 15th April, 2024.

The Executive Vice Chairman and Chief Executive Officer (EVC/CEO),  NASENI, Mr. Khalil Suleiman Halilu, disclosed this while welcoming participants of the Senior Executive Course (SEC) 46 of NIPSS who were at the Agency on Strategic Institution Study tour on Monday, 15th April, 2024.
Halilu said he was elated that NASENI was identified as one of the federal government’s agencies that have all it takes to empower and create job opportunities for Nigerian youths, and make the country self-reliant in
manufacturing and digital economy.
Halilu said strengthening the capacity of key stakeholders in Nigeria to access, adopt and scale up technologies is an essential outcome of such cooperation and collaborations currently being undertaken by the Agency and “must be supported by the relevant offline conditions, such as an enabling policy environment, access to finance, appropriate incentives and innovation capacities.”
The Director-General of NIPSS, Prof. Ayo Omotayo, who led the delegation, said Nigerian youths can be empowered through translation of NASENI innovations to finished products and to strengthen the collaboration between the two organizations.
According to him, various groups from the institute have been sent to different agencies to study how policies for national development can be developed, adding that the Group in NASENI will do a deep study on NASENI on how the Agency can help in creating job opportunities for Nigerian youths using some of its technological innovations.
He said “Nigeria cannot have good manufacturing without infrastructures and NASENI is very important in all the sectors in the country, especially in manufacturing industries. We need an Agency like NASENI to live up to expectations, we can work together with you to find means of transferring your innovations to effective job creation and youth empowerment.”
He noted that the Course 46 participants from NIPSS wanted to know the vision, mission and roles of NASENI and how they can be translated to job creation for youths in a digital economy.

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