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APPA Calls for Support for CPC to Protect Rights of eConsumers

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Princewill Okorie, president, Association for Public Policy Analysis (APPA) has urged the Federal Government and various stakeholders to support the Consumer Protection Council (CPC) to protect the rights of Nigerian e-consumers.

 

Okorie’s call was contained in a communiqué by APPA at the end of its eCommerce Consumer Protection Forum in Abuja.

 

According to Okorie, the derivative principles of state policy in the constitution and the UN Covenant on Civil and Political Rights give reasons for protecting e-consumers right.

 

Okorie said: “There have been agitations by consumers, especially those who conduct businesses electronically (e-consumers) on the nature of services they receive from electricity, telecommunication and bank service providers.

 

“These service providers are in the habit of exploiting consumers thereby abusing their fundamental rights as citizens.

 

“Also, regulators, rather than protect consumers, connive with service providers to exploit unsuspecting consumers and this should be seen as an affront on government’s determination to protect her citizens and fight corruption.

 

“Hence, the Federal Ministry of Justice and National Human Rights Commission should support CPC in protecting the rights of Nigerian e-consumers.”

 

Okorie urged CPC to publicise the principles it agreed on with on-line marketers to guide their operations for e-consumers protection and ensure regulators respond to e-consumer offenses.

 

He also called on CPC to encourage the formation of voluntary consumer groups for consumers’ well-being, as existence of such groups would enhance advocacy for enforcement, monitoring and evaluation of regulators.

 

He said the Abuja Municipal Area Council should set up a committee to take e-consumers enlightenment to all the political wards in the council.

 

He said AMAC should also generate consumer complaints from the various wards as it concerned electricity, banking and telecommunication to enable CPC resolve the complaints.

 

He said: “Local Government Councils as the third tier of government closer to the grassroots should hold E-Consumer Protection Forum for their citizens as a strategy to encourage their participation in digital business.

 

“This will enlighten them on their rights and prevent exploitation and conflict between the citizens and service providers.

 

“The National Assembly should review the cyber crime and security law 2015, CPC Act 1992, the proposed Critical Infrastructure Bill, Electronic Transaction Protection Bill and Cyber Security and Information Protection Bill.

 

“They should also review the National internal Security Bill 2009, Electronic Commerce (provision of Legal Recognition) Bill, 2008, Electronic fraud (prohibition) Bill 2008 to incorporate e-consumer protection component.

 

“The Federal Government on its part should set up E-Consumers Regulatory Policy Enlightenment Committee to monitor regulatory Agencies in power, banking and telecommunication sectors.

 

“This is to ensure that they comply with consumer enlightenment and regulatory policy enforcement, so that sanctions shall be meted out to those who connive with service providers to short change Nigerian consumers.’’

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E-Business

Africa.com Acquires iAfrica

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Media holding company Africa.com has today announced its acquisition of Primedia and MTN-owned news portal, iAfrica.com. The terms of the agreement were not disclosed.

In a statement, Africa.com says the acquisition builds on the company’s strength in running the news Web site and the business publisher’s network, a group of nearly fifty business content publishers on the continent who have joined Africa.com to create a digital audience of over 15 million influential business people.

Africa.com chairman and CEO, Teresa Clarke, will serve as executive editor of iAfrica.

“The acquisition of iAfrica creates a next generation South African media platform with a global reach,” says Clarke. “By acquiring iAfrica, we are able to combine editorial, technology, and marketing resources, bringing the benefits of more original content and better site performance to readers of both iAfrica and Africa.com.”

Laura Joseph Africa.com’s MD, adds: “We are fusing a legendary African news portal with an innovative and dynamic management team under one umbrella. With combined resources, we will continue to make each site better and better.”

According to the statement, Africa.com has already started its re-branding of the iAfrica.com news portal.

“Africa.com is known for its creative content in the form of slideshows, videos, and infographics, and we will bring these content forms to iAfrica,” notes Debra Winter, COO of Africa.com.

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Konga Acquires 2 Mega Warehouses in Abuja, PH

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Konga, Nigeria’s e-commerce giant, is set to roll out two mega warehouses in Abuja and Port Harcourt next month, in line with its ambition to take e-commerce in Nigeria to the next level, ensure same day delivery to its teeming customers and accommodate first rate merchants.

 

The Abuja warehouse which is centrally located and about 78,000 square feet in size will serve the Northern region while that of Port Harcourt which is about 147,000 square feet will function as a major hub for the South/South and South Eastern parts of the country.

 

While the newly refurbished warehouse in Lagos is expected to serve Lagos and other Western states, new warehousing facilities are also being developed in Owerri, Enugu, Ibadan and Uyo to bring the Konga brand closest to customers and merchants as it plans to roll out same day delivery and relaunch Pay On Delivery in major cities.

 

Described as the first of its kind on this side of the Atlantic, the warehouses have been certified by global IT warehousing/logistics agencies as best in class in Africa and equipped with state-of-the-art security, automation and Cloud infrastructure.

Both warehouses, highly secure structures and comprehensively insured by a leading insurance company, will provide much-needed and in demand storage spaces for Konga’s growing merchants, enabling these partners who sell on Konga’s platform to stock their goods for instant access and order fulfilment to customers.

 

In addition, the warehouses will go a long way in helping Konga carry out physical inspection of product quality, achieve same day delivery and meet global standards in e-commerce.

 

Nick Imudia, chief executive officer (CEO) Online, noted that the set-up of the warehouses and upgrading of our technologies some of the many innovative strategies the company is unveiling to uplift standards in the e-commerce sector.

 

“At Konga, we are passionate about customer satisfaction. With these warehouses in Abuja and Port Harcourt, our customers will enjoy the added luxury of same day delivery of their items irrespective of their locations within the regions. For our merchants, it is also a chance to take advantage of greater storage capacity for their goods and products, allowing them to do larger volumes and grow their business.

 

“We are constantly working round the clock behind the scenes to set new standards and raise the bar of service excellence in the e-commerce industry. Some of our innovations and world-class strategies are gradually being unveiled and these massive warehousing facilities are one of such innovations. More of them will be unveiled in August and the coming months,” he enthused.

 

Widely renowned for genuine products, secure payment options and swift delivery, Konga is keen to revolutionize the e-commerce space in Nigeria and beyond – a factor that has seen the new management of the company working hard behind the scenes to leverage its composite structure and fusion of online and offline in ensuring an unprecedented level of world class customer experience, improved standards and growth in the Nigerian and African e-commerce eco-system.

 

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TFhost Bags Best Local Hosting Company of the Year

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TFhost, the leading Domain Name registrar and Hosting Service Company emerges as the best local hosting company in Nigeria for the year 2018.

 

This award meant for companies physically hosting websites and domains in Nigeria, was given at a gala dinner hosted by Nigeria Internet Registration Association (NIRA) at Celebration Garden, Ikeja, Lagos on Friday, July 6, 2018,

 

The Nigerian Internet Registrars Associations (NiRA) .ng Awards is aimed at celebrating the achievements and innovation of Nigerian Internet initiatives. The awards are also aimed in rewarding creativity and showcasing ingenuity among industries.

 

Other than emerging as the best local hosting company of the year, TFhost was also recognized for innovation and creativity by the public which led to the nomination of the following awards.

 

TFhost four awards categories nomination includes,

  • .ng company of the Year
  • Best Local Hosting company
  • Most Innovative Service Provider online
  • Startup Company of the year.

 

TFhost offers Nigerians and the world premium, affordable, fast, local hosting services which includes; domain names, virtual private servers, cloud servers, web hosting, web security, and cloud solutions.

 

According to Mr. Chibuike Duru, manager, TFhost “TFhost has redefined the hosting Landscape in Nigeria for good and will continue to exceed the high expectations that will follow this award. TFhost promises to uphold high standards and continue to bring to the public the best hosting services.”

 

TFhost is a division of Trefoil Networks Limited. TFhost provides domain name registration, web hosting, and website design services.

 

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