Connect with us

E-Business

Avaya, iSON Technologies Partner on Digital Transformation across Africa

Published

on

iSon Logo 1.png

Avaya, a global leader in business communications software, systems and services, and iSON Technologies, one of Africa’s largest ICT services companies, announced that they are working closely on key strategic accounts across Africa to help customers achieve their digital transformation objectives.

Enterprises in Africa are looking at digitization strategies to drive operational excellence, improve customer satisfaction and expand to play a greater part in the global economy. Avaya and iSON Technologies are now working together in 16 countries across the continent, the two companies said today, helping to transform the customer experience in a range of industries, including telecoms, banking and financial services.

Avaya’s client-tailored and result-oriented digital & smart services elevate organizations of every scale, accelerating their digital growth journeys with vertical, industry-focused solutions and services. Avaya is the only company today that specializes in complex business communications – internal for companies’ teams and external for their customers – based on open, mobile software platforms, with the network infrastructure to meet customers’ underlying needs.

iSON Technologies is one of Avaya’s most valued partners in the  African region, a winner of the “Strategic Win of the Year Award” at the Avaya Partner Forum event in 2015,recipient of the  Avaya Contact Center Partner of the year in 2013 and an Avaya Platinum Partner, the highest level. iSON has won multiple awards for its work with Avaya, having successfully delivered customer experience transformation in key industry verticals in Africa, including with one of the world’s leading international banking groups.

“Avaya’s successful transformation into a customer-centric company focuses on software and services, and the strength of its solutions fit well with ISON’s strategy of customer experience management. Today, iSON and Avaya are providing contact center solutions to some of the largest mobile communications companies in the world. We have deployed Avaya Aura Unified Communications and Contact Centre solutions to the company’s operations in several countries, giving Avaya and iSON a presence in all the leading service providers in Africa,” stated Jitendra Israni, Chief Executive Officer, iSON Technologies.

“As African nations and businesses look to expand and grow their economies, Avaya, together with ISON Technolgies, is helping organisations across the continent to progress on their digital transformation journeys. With Avaya able to deliver a complete solution for the customer experience, including voice and data and offering stable, reliable solutions, we are keen to extend the partnership with ISON Technologies further,” said Danny Drew, Managing Director, South Africa, Avaya.

New Software Stops Ransomware
Scientists at the University of Florida (UF) say they have developed software that can stop the growing problem of ransomware in its tracks.

Ransomware encrypts computer files and is used by hackers who then demand money in exchange for freeing the content.

It is becoming a huge problem globally.

The solution – dubbed CryptoDrop – detected the malware and stopped it after it had encrypted just a handful of files, said its developers.

Patrick Traynor, an associate professor in UF’s department of computer and information science, worked with PhD student Nolen Scaife and Henry Carter, from Villanova University, on the software.

“Our system is more of an early-warning system,” Mr Scaife said.

“It doesn’t prevent the ransomware from starting… it prevents the ransomware from completing its task… so you lose only a couple of pictures or a couple of documents rather than everything that’s on your hard drive, and it relieves you of the burden of having to pay the ransom.”

In tests, CryptoDrop had spotted 100% of malware samples and stopped it after an average of 10 files had been encrypted, researchers said.

In May, the FBI issued a warning saying that the number of ransomware attacks had doubled in the past year and was expected to grow even more rapidly this year.

It said that it had received more than 2,400 complaints last year and estimated losses from such attacks at $24m (£18m) for individuals and businesses.

Governments, large companies, banks, hospitals and educational institutions are all among the victims of such attacks.

Richard Cassidy, an expert at security firm Alert Logic said of CryptoDrop: “Whilst the step taken by researchers at the University of Florida are indeed a novel way in which to detect and contain ransomware, it doesn’t serve as the ‘silver bullet’ for ransomware as a whole.”

“There are new variants being written all the time and ransomware writers will indeed take the time to dissect and understand how this new technology operates, creating versions that will attempt to either bypass detection, or at the very least search more effectively for likely sensitive files, before encrypting them, with the hope of having the biggest impact of securing a ransom payment.”

The team at UF currently has a prototype that works with Windows-based systems.

It is seeking a commercial partner for the software, having recently presented its paper on the technology at a conference in Japan.

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

E-Business

Swift2pay Launches Online Payment, Commends Konga

Published

on

 

Swift2pay, Nigeria’s fastest bill payment service, has fully commenced business online, providing seamless services to consumers and suppliers.

 

Swift2pay is a strong and rugged platform designed to make payments easy including airtime recharge, data, Internet, utilities and fund transfers.

 

Speaking to a group of journalists at a media launch for the online commerce of the product, Mr. Chinedu Amadi, operations director of the Dukan Group revealed that Swift2pay is an easy to use payment gateway and card to ensure only your wallet feature is exposed to online transactions.

 

Swift2pay, Mr. Amadi said, is an innovation that enables Nigerians to move around with a smart wallet that has an additional feature of the ATM card. Literally, the product enlarges the coast for the cashless society.

 

Consumers can tap into the boom by registering on the web app to complete their transactions.

 

He promised that the Swift2pay App would soon be on-boarded into Google Play Store and the Apple Store to enable consumers to fund their wallet through a transfer.

 

Nigerians can truly save time – cut off the waiting game at the bank, at the electricity office where sometimes the queue stretches on to 100 meters, or even the drive around in search of recharge cards.

 

The cumulative effect is increased productivity on both the individual, corporate and national levels.

 

Swift2pay was initially launched as a payment platform embedded in the CarXie e hailing Cab App in July 2018.

 

A good number of banks and financial institutions have bought into and are doing business successfully with Swift2pay.

 

The Dukan Group is a beehive of digitally innovative apps including Vino Facility for estate management, Vino Biz for start-ups, Vino Medicals, Vino Academy, Vino Tech Solutions, etc

 

The DuKan Group Operations director seized the opportunity to acknowledge and commend the contributions of Konga to the current culture of enterprise, confidence and trust in the online market.

 

Amadi listed some of the novel inputs as including the omni-channel model adopted by Konga that will ultimately grow the online market while diminishing the traditional through the availability of lower priced smart phones; the re-introduction of the payment on delivery mode; and the imparting of knowledge, skills and competencies through massive deployment of technology, interaction of hundreds of staff from diverse backgrounds, international and local partners, and a fertile pedigree of hard work and integrity.

Continue Reading

E-Business

Concerns as Cyber Security Vendors Implement Irrelevant Solutions

Published

on

Cyber security experts have expressed worries over the implementation of none impactful cyber security solutions to organisations which has resulted in increased loss of money and data by organisations, Nigeria CommunicationsWeek has learnt.

 

Engr. Ike Nnamani, president, Demadiur Systems, publishers of Nigeria Cyber Security report hinted Nigeria CommunicationsWeek part of its company’s 2018 report which identified none impactful implementation of cyber security training and solution for the rising cases of cyber-attacks as contained in the report that is yet to be unveiled to the public.

 

“From what we saw in our last year’s report, volume of cyber crime is still in the increase in spite of awareness. More so, we witnessed cyber security solutions vendors selling solutions that are not impactful to fortifying organisations’ cyber defences, which results in the problems remaining,” he said.

 

William Makatiani, managing director, Serianu, described the situation as acquisition of overly mature or advanced tools with limited internal skills to operate these technologies/solutions.

 

“Majority of organisations in Africa are at a low Cyber security maturity stage meaning that there are a number of gaps (people, process and technology) that exist within these organisations that might hinder them from fully consuming more mature products. For instance, adoption of Artificial Intelligence tools without a proper baseline of existing data sources and structures will hinder an organisation from getting proper intelligence from a tool.

 

“Adoption of next-generation SIEMs and Threat hunting tools without proper network architecture and baselining in place will result in more false positives than true positive alerts. Adoption of latest ERP system without having a well-trained staff to manage it can result in more fraudulent activities. And adoption of Agency banking without proper Know Your Customer controls and transaction limits can result in more losses to a bank,” he said.

 

Addressing this challenge, Makatiani urges organisations to abandon the Copy-paste mentality and proactively analyze their unique challenges and design or acquire solutions that fix their unique needs.

 

“It starts with understanding our security gaps and how much visibility we have as an organisation. This will involve; practical and Focused Risk Profiling and breach scenario analysis: Understanding what risks the organisation is exposed to from a people, process and technology perspective.

 

“More so, maturity assessment that involves looking closely at the controls implemented, architecture and data sources within the organisation and determining the gaps that exist.

 

“Visibility and exposure quantification is where an organisation clearly quantifies the extent to which it has secured its assets. And training and enhancing internal capabilities – focus on training internal resources to be able to address cyber security issues.

 

“It’s only after this analysis that an organisation can make informed choices on the type of security investments they need,” he added.

 

 

 

 

 

Continue Reading

E-Business

Sign Digital Rights Bill Now, Paradigm Initiative Tells Buhari

Published

on

President Muhammadu Buhari

Paradigm Initiative, an advocacy group, is currently mobilising Nigerians to mount pressure on President Muhammadu Buhari to, as a matter of urgency, sign the Digital Rights and Freedom Bill into law without further delay.

 

The advocacy group is running an online campaign where it is collating signatures of Nigerians that would be sent to the president, which would best explain the people’s will and desire to have the bill signed into law.

 

The group vowed that the campaign would continue next Monday, and run daily until the bill is signed by the president.

 

They called on more Nigerians to participate in the online campaign that they said was already gaining momentum.

 

Giving reasons for the need to sign the Bill into law, the Chief Executive Officer of Paradigm Initiative, Mr. Gbenga Sesan, said: “After almost three years of legislative process, the Digital Rights and Freedom Bill was transmitted to President Muhammadu Buhari on February 5 for presidential assent, and since then the president was yet to assert the bill.

 

“We are calling on the president to sign the bill into law, to protect human rights online and help energise digital innovation,” he said.

 

The Digital Rights Bill provides for the protection of human rights online, protect internet users from infringement of their fundamental freedoms and guarantee the application of human rights for digital platform users.

 

The bill seeks to guarantee human rights within the context of emerging innovative technologies, security concerns, increasing citizen participation in governance and democratic processes.

 

The Digital Rights Bill is an assemblage of conventional rights aimed at making online spaces rights-inclusive and is an attempt at balancing the friction between security and human rights in the digital age.

 

The bill also addresses the subject of hate speech in a way that ensures safeguards for both the accused and alleged victim and ensures that free speech does not suffer in the process.

 

The bill when passed into law, is expected to attract Foreign Direct Investment (FDI) from global technology companies, aside strengthen the Nigeria technology industry by ensuring there is a positive regulatory environment.

 

It provides a regulatory environment for lawful surveillance and interception thereby helping law enforcement to carry out their duty leveraging technology.

 

Technology experts also stated that the bill would strengthen users’ trust. The experts who lauded the bill and the initiative of the group, said the legislation was a step in the right direction because of the value it would bring to the digital economy and the rights of people of Nigeria.

 

Meanwhile, the Paradigm Initiative has commended the gesture by the Liberian President, George Weah, to sign into law, a Bill to decriminalise libel in Liberia through an Act to amend the Liberian Codes Revised Penal Law of 1978.

 

The advocacy group called on President Buhari to draw the spirit of true democracy from the the Liberian President.

 

The act named Kamara Abdullah Kamara (KAK) Act of Press Freedom is a major milestone within the human rights framework in Liberia. The proposed Act was earlier submitted to Liberia’s 53rd Legislature by the administration of former President Ellen Johnson-Sirleaf. President Weah, however, proposed to the 54th Legislature that the name of the Act be changed to honour the late Abdullah Kamara, the former President of the Liberian Press Union.

Continue Reading

Trending

Copyright © 2017 Communication Week Media Limited.