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Aviation Passengers Craving for Improved Technology in Aviation- Survey

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The International Air Transport Association (IATA) announced the results of its 2016 Global Passenger Survey (GPS) which showed that passengers are looking for technology to improve their travel experience.

Based on 6,920 responses from around the globe, the survey provided insight into what passengers want from their air travel experience.

Topping the list were: Arriving at the airport ready to fly; Passing through security and border control once without having to remove personal items; Uniquely-tailored travel options – and passengers are prepared to offer their personal data to access them; Having the same connectivity in the air as on the ground; Ready to fly.

The survey revealed passengers want to be able to do more of the traditional airport processes ‘off airport’ by taking advantage of the latest digital self-service options.

In 2016 the percentage of passengers who checked-in online and used a mobile boarding pass rather than a printed one increased from 69% in 2015 to 71%.

The GPS found that the majority of passengers are keen to see the baggage process shaken up with 33% of those surveyed wanting to self-tag their bags and 39% to use electronic bag tags.

A considerable number of passengers would like to travel to the airport ‘baggage free’: 26% want their luggage picked up from home and delivered to the airport and 24% want to be able to drop off their luggage away from the airport.

In addition, 61% of passengers expressed interest in tracking their bag throughout the journey. Airlines are facilitating this by adopting IATA’s baggage Resolution 753 which tracks bags at major journey points such as loading and unloading.

“Passengers want to arrive at the airport ready to fly by taking advantage of ‘off airport’ digital self-service options. IATA is helping the industry make this a reality for more travelers through its Fast Travel Program. If the industry meets its internal program goals, then by 2020, 80% of global passengers will have access to more self-service options,” said Pierre Charbonneau, IATA’s Director, Passenger and Facilitation.

Passenger Pain Points
Passengers identified airport security and border control processes as two of their biggest pain points when travelling. The top frustrations were the wide variation in security screening procedures at different airports and the intrusiveness of having to remove personal items. A majority of passengers only want to pass through security and border control once during their journey.

To make security and border control areas as safe, effective and hassle-free as possible for passengers, the industry needs to embrace new Smart Security technology. With 40% of passengers choosing their route based on their airport transfer experience, airlines and airports can’t afford to ignore passengers’ wishes.

Data Sharing to Improve the Travel Experience is a Go
Passengers want airlines and airports to offer them a more customized travel experience with 85% willing to provide more personal data to make this happen.

Airlines and airports that make the most use of technology innovations will ultimately edge forward.

Connected to Wi-Fi at 30,000 feet
Passengers want to be fully connected on board preferably through their own devices. The GPS found that 51% of passengers, a 12% increase on 2015, would prefer to use their own devices on-board – Bring Your Own Device (BYOD) – to access entertainment options.

With availability of Wi-Fi connectivity continuing to have a direct impact on the overall air travel experience, adopting the latest on-board Wi-Fi technology remains an effective way for airlines to distinguish their brand.

“Passengers want convenience and quick results with their bookings and check-in, a seamless and secure airport experience and uniquely tailored experiences throughout their journey. They are ready to embrace the benefits of new technology when it comes to enhancing their travel experience. Airlines and airports that recognize this and provide passengers with easy-to-use mobile services, self-service options and one-stop security checks will improve the travel experience and passenger satisfaction,” said Nick Careen, IATA’s Senior Vice President for Airport, Passenger, Cargo and Security.

The latest IATA Global Passenger Survey (GPS), conducted with support from PwC, LLP analyzed the comments from passengers from more than 145 countries across all regions in the world.

 

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Logistics

Aramex Launches ‘Shop & Ship’, Takes Delivery From Global Retailers

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By peter oluka

Aramex, the disruptive leader in the global logistics and transportation industry, has introduced its easy-access online shopping and shipping delivery service, Shop & Ship (S&S) in Nigeria.

The Company boosts that online shoppers can now order from popular global stores such as Amazon who do not deliver directly to Nigeria.

Shop & Ship (S&S) is an international shipping solution that enables members to shop from online merchants in 23 countries across the world.

Commenting on the new service, Faisal Jarmakani, managing director of Aramex Nigeria, said: “We are committed to serving the needs of the Nigerian market and constantly looking for ways to make online shopping affordable and stress-free.With Shop & Ship, we have addressed the two critical concerns of online shoppers – restriction and speed.”

“Processing and onward delivery are concluded within 3-6 working days while the restrictions from global online stores, which have made direct delivery difficult, have been eliminated with the provision of 23 addresses across the world where shipments can be delivered for onward transfer to members in Nigeria,” added Faisal.

Available in over 80 destinations globally, the S&S service enables members to purchase and ship goods from desired countries spanning across locations in the USA, UK, Australia, Canada, China, Egypt, France, Georgia, Germany, Hong Kong, India, Italy, Japan, Jordan, Lebanon, Malaysia, Singapore, South Africa, South Korea, Spain, Thailand, Turkey and United Arab Emirates, which are some of the most popular shopping destinations in the world.

With this service, Aramex hopes to further its mission to use technology driven solutions to grow and develop Nigeria’s multi-billion e-commerce industry.

Jarmakani further spoke on the footprint so far since Aramex’s relaunch in Nigeria in 2016.

“Aramex is a global leader in shipping. We are one of the leading global providers of ecommerce, logistics and transportation solutions, with presence in 60 countries.

“Nigeria remains an important market for us. As we journey towards the Digital Economy, we will see a surge in ecommerce activities. Aramex is here to facilitate these transactions, aid international trade and boost the economy.

Speaking on how the service meets the specific needs of Nigerians, the MD said that Shop & Ship makes it easy to shop from global stores like Amazon, Boohoo, Macys etc. right here in Nigeria.

“It takes away the restriction and limitation of online shopping from foreign stores. The service also saves shoppers time as shipments are delivered between 3-6 working days. S&S addresses these two critical concerns of online shoppers in Nigeria – restriction and speed”, he added.

How Does The Service Work?
“The service is easy to use in just one step – register for a Shop & Ship lifetime membership on our website. Once registered, you get 23 personalized physical addresses in Ontario, Shanghai, Cairo, Paris, Tbilisi, Frankfurt, Hong Kong, Mumbai, Milan, Tokyo, Amman, Beirut, Malaysia, Singapore, Johannesburg, Seoul, Barcelona, Bangkok, Istanbul, Dubai, London, Sydney and New York.

“You can use these addresses to shop from Canada, China, Egypt, France, Georgia, Germany, Hong Kong, India, Italy, Japan, Jordan, Lebanon, Malaysia, Singapore, South Africa, South Korea, Spain, Thailand, Turkey, United Arab Emirates, UK, Australia and USA and we’ll deliver them to where you live at reasonable shipping rates”.

Of course, despite the growing appeal of ecommerce, it is still at the rudimentary stage in Nigeria as the pace of adoption and acceptance is decidedly slow, Jarmakani spoke on how this can be remedied: “Some of the limitations to ecommerce growth are high cost of shipping goods to and from Nigeria, low penetration of credit cards usually required to shop online (debit cards are the common payment cards available in Nigeria), unreliable distribution and delivery processes, etc. Removing or reducing these impediments will spur ecommerce in Nigeria.

“This is what we have set out to accomplish here at Aramex, with our Shop & Ship service. We are here to ease the shipping of goods into Nigeria and provide our clients with world class distribution and delivery process at very reasonable cost”.

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Logistics

Aero Contractors gets NCAA Approval for C-check Maintenance

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Nigeria’s oldest airline, Aero Contractors, has received certification from the Nigerian Civil Aviation Authority (NCAA) to handle C-checks on Boeing B737-300, B737-400 and B737-500.

Capt. Ado Sanusi, Managing Director of Aero Contractors, made this known while briefing newsmen on yesterday in Lagos.

Sanusi said the NCAA approval that takes effect from Sept. 2 was given to the Aero Contractors’ Aircraft Maintenance Organisation (AMO) at the Murtala Muhammed Airport, Lagos.

”This represents for us a significant achievement and is a major instrument for our turn-around efforts. This feat has benefits far beyond Aero Contractors.

”The fact that C-check on the B737 Classic can now be performed in Nigeria by Aero Contractors will reflect directly in significant drop in maintenance cost for airlines in Nigeria and the sub-region as well as reduction in downtime for such checks.”

Explaining further, he said that a normal C-check cost between $1.8 million to $2 million outside the country, adding that performing it in Nigeria would reduce the demand for foreign exchange as airlines could now pay in Naira.

“So, it is a very positive development for Nigerian airlines and the Nigerian aviation industry because it will improve the ease of doing business,” Sanusi added.

He disclosed that the airline spent N60 million to renovate and expand the MRO facility which had been in existence for over 50 years in order to meet the required local and international standards.

According to him, the airline has also signed Memorandum of Understanding (MoU) with international partners, including the maintenance unit of Ethiopian Airlines and South African Technik, to render assistance on the C-checks. Sanusi said that domestic airlines alone operate about 22 B737 Classics, stressing that the facility would have a viable market.

“We want to appeal to the Federal Government to give us the Free Trade Zone status. “We want to have free access to import tools and aircraft spares without hindrances from Customs when our demand increases,” he said.

The Aero boss commended the NCAA for its professionalism and encouragement during the certification process.

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Logistics

Construction: FAAN Advises Passengers on How to Meet Up with Flights

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The Federal Airports Authority of Nigeria (FAAN) has notified passengers and other airport users that the Lagos State Government has commenced the reconstruction of the Murtala Muhammed Airport Road, Lagos

The project which would last for 15 months is aimed at expanding the road for better service to users.

Appealing for understanding from all while the project last, Yakubu Henrietta, general manager, Corporate Affairs at FAAN, urged passengers and other airport users plying the road to always leave their homes earlier than usual, so as to be able to get to the airport in good time and also avoid missing their flights.

Specifically, the design of the project includes the reconstruction and expansion of the existing carriage to three-lane Expressway on both directions, construction of two-lane Service Road in both directions, construction of Ramp Bridge to provide a U-turn from Ajao Estate to Airport, construction of a flyover at NAHCO/Toll Gate and drainage works.

Others include the removal of existing Pedestrian Bridge at Ajao Estate and construction of Pedestrian Bridges at Ajao Estate and NAHCO/Hajj Camp, construction of Slip Road to provide access to Ajao Estate, construction of Lay-bys and installation of Street Lights, among others.

“Meanwhile, security agencies and other traffic officers have been mobilized to ensure that road users and passengers have relatively hitch free passage while the road is under construction.

“The Authority, in conjunction with the Lagos State Government, has put in place necessary measures to mitigate the effect of the construction on the road users while the project last”, she said.

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