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Customer Writes Airtel, Demands ₦5m Damages for Illegal Deductions

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Mr. Niyi Bada, a subscriber on Airtel network, has written the management of the telecoms company demanding a ₦5 million compensation for alleged illegal and constant deductions from airtime recharge on his telephone.

 

In the letter written through his solicitors, Niyi Bada & Co, dated January 22, 2018 and addressed to the Managing Director Airtel Nigeria and copied the Nigerian Communications Commission (NCC), the solicitor claimed that its client’s mobile line: 08023308194, has been inundated with ‘numerous text messages’ in the last two years.

 

The letter reads: “We are solicitors to Mr. Niyi Bada hereinafter referred to as our client on whose behalf and instruction we write this letter in respect of the above subject matter.

 

“Our Client informed us that in the last two years his line that he bought in 2003 and which he has put to use ever since has been inundated with numerous text messages informing him about his subscription to numerous services some of which are Video Magic weekly; Mini Start Service; VID Service; Fashion weekly; 2 VID Service; 10 VID Service; VOD; 828; 1 Subscription Service; Goool Club; N – Xpress Fashion Service; Smart now; Hollywood Club and Music Club.”

 

The law firm said his client has made several visits to “your service centre along Oba Akran, Ikeja to complain and to deny ever subscribing to such services and requested that all the subscription be removed and never to be renewed but each time such unsolicited subscriptions were removed, they usually return after a few days with a vengeance and more subscriptions.”

 

“It would appear that your company has a policy to fleece subscribers of their hard-earned money hence the decision to always restore the unsolicited subscriptions even when there were formal and persistent complaints to take them off.”

 

The solicitors said the above subscriptions were neither requested nor solicited by its client but were surreptitiously and fraudulently imposed on him by your company with the clear intention of stealing his hard-earned money.

 

“Our client has never subscribed to any other service provided by your company as he is only interest in making phone calls and sending text messages on his line which your greedy action of deducting money from his airtime recharge for your dubious subscription has now made onerous and expensive.

 

“We hereby demand on behalf of our client that you make a refund of ₦5 million to our Client for all the illegal deductions from his airtime recharge on before the 31st of January 2018 failing which we shall be left with no other option than to seek legal redress before a competent court for your clear illegal actions.”

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Telecom

MTN Introduces 17-Digit Recharge PIN

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Management of MTN Nigeria has announced the introduction of a new 17-digit recharge card Personal Identification Number (PIN).

 

In 2016, the nation’s largest telecommunications company increased the number of its recharge voucher digits from 12 to 16.

 

Two years later, the firm is increasing the digits to 17.

According to MTN Nigeria, the value on the 17-digit recharge cards and the 16-digit recharge vouchers remain the same.

 

However, in its adverts to sensitise its subscribers on the new development, the company did not give reasons for the change.

 

MTN Nigeria is part of the MTN Group, Africa’s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning with Lagos, Abuja and Port Harcourt.

 

MTN paid $285m for one of four GSM licenses in Nigeria in January 2001. To date, in excess of $1.8 billion has been invested building mobile telecommunications infrastructure in Nigeria.

 

Since launch in August 2001, MTN has steadily deployed its services across Nigeria. It now provides services in 223 cities and towns, more than 10,000 villages and communities and a growing number of highways across the country, spanning the 36 states of the Nigeria and the Federal Capital Territory, Abuja. Many of these villages and communities are being connected to the world of telecommunications for the first time ever.

 

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Telecom

Linda Ikeji, Nigeria Vs Atletico, Royal wedding 2018, Jet Li trend on Google Search

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Linda Ikeji, Nigeria Vs Atletico, Royal wedding 2018, Jet Li were the most sort after items on Google Search Nigeria this week.

 

Taiwo Kola-Ogunlade, Communications & Public Affairs Manager, West Africa, Google, made this known in a statement released on Wednesday in Lagos.

 

Kola-Ogunlade said that the pregnancy news of Linda Ikeji, Prominent Nigerian blogger, writer, entrepreneur and former model, topped the search list when it broke out.

 

He said that, “the popular blogger revealed she was six-months pregnant by posting photos of her bump to Instagram.

 

“The news of her pregnancy attracted mixed reactions from her fans, with some saying that Linda should have kept to her word on remaining celibate until marriage.

 

“Fans and wellwishers have since taken to Google to search for her pregnancy pictures, making ‘Linda Ikeji’ a top trending term.”

 

According to the Google Manager, Nigeria Vs Atletico Madrid friendly match drew fans attention when Players of the Spanish professional football club, began to arrive in Nigeria on Monday ahead of Tuesday’s friendly game against the Super Eagles.

 

The friendly match which was played at Godswill Akpabio Stadium in Uyo, Akwa Ibom State had Football fans raced to Google to search for more information about the match.

 

The Royal wedding was another headliner according to Kola-Ogunlade.

 

He said, “In November, Clarence House announced that Prince Harry was engaged to his actress girlfriend, Meghan Markle.

 

“The highly anticipated royal wedding held over the weekend, and millions of viewers tuned in to witness the couple take their vows.

 

“Many of the couple’s celebrity friends were at the wedding, including Oprah Winfrey, David and Victoria Beckham, Serena Williams and her husband, and Meghan’s co-stars from the series Suits.

 

He said that, “Fans of popular Chinese actor, Jet Li have expressed concern for his health after a photo of him looking much older was taken at a temple in Tibet China went viral on Saturday.

 

“The actor’s manager, Steven Chasman said on Monday that although Li had battled hyperthyroidism over the years, it’s nothing life-threatening and the actor is fine.

 

Fans of the actor took to Google to search for pictures, making ‘Jet Li’ a top trending term,” Kola-Ogunlade said.

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Telecom

Nigerians to Pay More for Calls, Data as Telcos Mull Tariff Hike

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Nigerians may soon begin to pay higher tariffs on calls and data as the telecommunications companies in the country brace up for a new cyber security levy to be implemented by the Central Bank of Nigeria (CBN).

 

This is coming on the heels of a directive from the CBN to all banks on the collection of 0.005 per cent levy on all electronic transactions into a National Cyber Security Fund.

 

Mr. Olusola Teniola, president of the Association of Telecommunications Companies of Nigeria (ATCON), said the implementation of the levy is ill-timed, considering the fact that the telecom operators are currently battling with multiple taxation, which has risen from 26 in 2015 to 38 under the current administration

 

But CBN said it is execrsising powers from section 44 of the Cybercrime Prohibition and Prevention Act 2015, that “there shall be paid and credited into the Fund established under subsection (1) of this section and domiciled in the Central Bank of Nigeria: a levy of 0.005 per cent of all electronic transactions by the businesses specified in the second schedule to this Act.”

 

Businesses affected by this charge include GSM service providers – MTN, Glo, Airtel, 9Mobile etc. and all telecommunication companies; Internet service providers; banks and other financial institutions; insurance companies and Nigerian Stock Exchange (NSE).

Mr. Olusola Teniola, president of the Association of Telecommunications Company of Nigeria (ATCON). Mr. Olusola Teniola

Teniola, said that “At this point, if the CBN decides to go ahead with the implementation, we will have no choice but to pass the cost to the subscribers. Nigerians should be ready to pay more for calls and data subscriptions,” he said.

 

Teniola added that with the additional burden, the operators might also consider downsizing their staff strength to stay afloat.

 

He said that  all its members have concluded that the only way to survive with the new levy is to increase tariff across board.

 

“The eventual implementation of this levy of 0.005 per cent would cripple, if not render useless government and private sector efforts to speed up the broadband penetration in Nigeria and our association has a mandate to protect the investment in the telecom industry from undue pressure from the government in the form of yet additional burden on our members that are already overtaxed by all tiers of governments,” the ATCON President added.

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