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Cyberoam at Amsterdam Awards MEA Region Partners

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Cyberoam, a leading global provider of network security appliances recently awarded its Middle East and Africa (MEA), region partners for their contribution in marketing, sales and distribution.

MEA is rapidly evolving as a key market for Cyberoam and the company has established a strong presence in the region with its Next Generation Firewalls and UTM appliances.

As a 100 percent partner focused company, Cyberoam invests deeply in the channel and is popular among partners for its free training programs, rebates and incentives.

This year’s meet at Amsterdam was a huge success in terms of execution and partner engagement.

Around 120 partners from MEA region attended this year’s 3 day (20-22 August 2015) meet.

Cyberoam’s annual meets are known for their fervor, entertaining sessions, big announcements and annual awards.

Every year, partners are awarded for their outstanding achievements in sales while the company discusses the roadmap ahead. 

Expressing excitement over this year’s event Harish Chib, Sr. VP New Business Development, Cyberoam commented: “We are proud to be part of a leading organization which is revolutionizing the security market.

“Though security is a high growth market, Cyberoam provides unmatched opportunities for partners to capture the market with its wide range of offerings and subscriptions. We have always made a win-win proposition for partners and end-customers. With the conclusion of this year’s event we are upbeat of continuing this good work in the future.”

Mr. Alkesh Soneji, business head Africa, Cyberoam, commented: “The Africa region is making great strides in economic development. At the same time, evolving security market is forcing them to redraw their IT blueprints and start over.

“Though, the state of security has improved markedly over the years, there is still a lot to be done. Our partners stand united in this cause and we are committed to strengthen them in every possible way to build a stronger resilience against emerging cyber threats and challenges.

“At Amsterdam meet we reiterated this commitment while we gathered our partners for a much needed exchange of ideas and celebration of success.”

Cyberoam is playing a stellar role in reinforcing the IT Security of a wide range of businesses spread across more than 125 countries.

Future ready features like EAL4+ certified firewall protection, patented layer 8 technology, high performance hardware appliances, scalable security architecture and flexible network connectivity have made Cyberoam a trusted name in network security.

The list of partners awarded in West Africa region include, Distributor of the Year 2015: ‎ Mart Networks Nigeria Limited, West Africa; Top Partner of the Year 2015: e-Process Consulting Nigeria.

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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Stakeholders Seek Mandate for Ejournal Implementation in PoS Terminals

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Stakeholders in the electronic payment ecosystem have urged Central Bank of Nigeria (CBN) to mandate Payment Terminal Services Providers (PTSPs) to implement electronic journal at point of sale terminal transactions to restore confidence of merchants in the system.

 

They stated this at Point of Sale (PoS) Innovation Summit with the theme: “Expanding Retailers, Merchants Possibilities’, organized by Global Accelerex, a PoS vendor held in Lagos this week.

 

Tosin Eniolorunda, chief executive officer, TeamApt, while delivering a keynote at the summit identified some of the challenges merchants face in the use of Point of Sale as a means of payment, which include chargeback.

 

According to him, ‘chargeback is when a customer buys goods or service at a point of sale terminal and was debited but the POS did not print receipt showing a successful transaction, because it did not print a receipt, the merchant will refuse to give the customer the goods he requested for, while your account have been debited. In this situation, you will have to go to your own bank which is not the bank of your merchant and file a claim of your money that is called chargeback.’

 

“The problem is resolved today by your bank logging it against the merchant and the merchant bank needs to investigate if that claim is correct or not, if it is true he did not give the customer the value, he will attest to the bank that it is true and for his bank to return the money to the customer. If it is not true the bank will request for evidence that the merchant actually gave the customer the value.

 

“The evidence that is accepted today in the industry is a paper receipt. That paper that was printed from the PoS, you need to go and get it, scan it and attest to the bank you gave that customer his value for the money not to be refunded.

 

“Imagine a very larger merchant that prints a lot of receipts you need to be storing PoS receipts and that receipt fads away with time.

 

“This challenge is why merchants are crying about chargebacks because they cannot respond appropriately and have only three days to do that before they will be charged. The way to solve it is to prevent the merchants from needing to present receipt which is through e-journal,” he explained.

 

Electronic journal is ability of PoS to keep an evidence of all its transactions, when it keeps all those evidences; it sends them to a remote server at the bank of the merchant.

 

“POS has the capacity to do electronic journal. A regulatory push for PTSPs to implement e-journal will go a long way to addressing this problem. If regulator mandates that operators should implement e-journal in the next two months it will be done.

 

“What we have been doing in TeamApt is lobbying the PTSPs to implement this system. It is similar to the way ATM works today, when ATM didn’t pay you there is something that they check on the ATM to show if it is true or not. It is electronic journal of ATM where it keeps a record of all its transactions and sends it remotely.

 

Corroborating Eniolorunda, Emmanuel Akala, Finance manager, Prince Ebano supermarket, a merchant, decried the problem of chargeback in the ecosystem and urged stakeholders to address it for further growth in the system.

 

He also lamented the prevalence of network failure at PoS as well as settlement issues as capable of hindering merchants’ acceptance of PoS as a means of payment.

 

 

 

 

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Konga to Invest N2.9Bn K-Xpress to Resolve eCommerce Delivery in Nigeria

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Olusiji Ijogun, chairman of Konga, Nigeria’s composite e-commerce giants, has revealed that the company is set to invest N2.9bn in its logistics arm, Kxpress to build a world-class delivery solutions  company that will resolve the logistics challenges in Nigeria.

 

He made this assertion when a section of the media caught up with him at a party held at Sheraton Hotel, Ikeja on Saturday, September 22nd 2018.

 

Ijogun, who was congratulated for the quick turnaround of Konga after its acquisition by the Zinox Group in January 2018 which has seen the company trending with new innovations, was also quizzed on how Konga has managed to cope with the problems of delivery which has stunted e-commerce in Nigeria.

 

Responding, Ijogun who admitted that logistics remains a  major challenge for e-commerce, however, noted that the new management of Konga has injected over 43 new vehicles and 100 brand new motorcycles into the system since it took over, noting that  that the company has already commenced work to create a lasting solution that will work not only for Konga but other third-party logistics companies in Nigeria.

 

“We have received approval from the board of Konga to invest about N2.9B in Kxpress to expand the fleet of vehicles available in the pool in order to reach the last-mile faster and more conveniently.

 

“The plan is to add 200 new vans and 1000 motorcycles to the system nationwide. One aspect of this investment is our intention to work with other credible, hardworking Nigerians as franchises to create jobs for more people while the second part is our determination to guarantee same day delivery anywhere in Nigeria. Customers in Abuja, for instance, may start enjoying same day delivery from first week of October and same will be extended gradually nationwide.

 

“We must understand, however, that solving this challenge goes beyond increasing the number of vehicles at our disposal. We are also investing heavily in setting up logistics centres nationwide,  boosting our technology and human capital,” he disclosed.

 

While urging customers who have had to bear some inconveniences to keep faith with the Konga brand, Ijogun who assumed the position of Chairman at Konga in April 2018, further noted that the management of the company is working hard behind the scenes to raise standards in the e-commerce industry, noting that the new initiatives will manifest in the first quarter of 2019.

 

“Nigeria will feel the power of Konga as a clear leader in the Nigerian e-commerce space from the first quarter of 2019.

 

“Our mission is to build a world class composite e-commerce company that appreciates the needs and aspirations of the people and creates tailor-made solutions to resolve them. We have filtered the system within the first few months since we took over to eliminate fake products and we have achieved about 97 percent of same day delivery of genuine products within our network but the ambition is to reach 100 percent,” he concluded.

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Vodacom Urges Operators to Collaborate to Improve Quality of Service

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Internet penetration is on the rise across the world with over 4 billion consistent internet users all over the world and more than a quarter of a billion new users accessing the internet in 2017 alone, according to the 2018 Global Digital report by HootSuite.

Based on this, there is no better time than now for businesses to begin to focus on new collaborative strategies to help deliver more efficient service for users.

This was the focus of the keynote presentation made by Solomon Ogufere, Commercial Director, Vodacom Business Nigeria, at the NigeriaCom 2018 Conference and Exhibition organised by Informa Telecoms Group, which recently took place in Lagos.

The event broadly themed, “Leading Economic Resurgence through ICT Innovation”, provided an excellent opportunity for various stakeholders within the Information Communication and Technology (ICT) space to deliberate on pertinent issues facing the sector today, paramount of which, was the issue of collaboration in order to achieve optimum quality of service for the end user.

While addressing the Mobile Network Operators, Internet Service Providers, Policy Makers, Techpreneurs and others present at the NigeriaCom 2018 Conference, Ogufere said: “With the increase in internet penetration around the world, the rise of Internet of Things (IoT) and new enabling technologies permeating every facet of business and life, there is an urgent need for swift development within the ICT industry and this can only be achieved through a paradigm shift.”

He said: “The shift must begin first from our approach towards collaboration, moving from opportunistic pseudo collaboration to symbiotic collaboration that leads to efficiency in service delivery, improved quality and a better all-round experience for the customer.”

As the rest of the world enters into the fourth industrial revolution, Africa as a Continent still lags behind in digitization efforts when compared to Europe, the United States and even Asia, showing that there is yet more ground to cover as it pertains to technological development and this cannot be achieved unilaterally.

Ogufere also noted: “The secret to solving the collaboration conundrum is to create a culture of collaboration which requires constant interaction. Industry leaders must move away from ownership mentality by creating avenues for collaboration at every point within the ecosystem and encouraging new entrants with specific expertise into the market.”

In conclusion, he said: “Collaboration is fundamental for sustained development across industries. As such, collaboration can be said to be the ultimate key ingredient for the development of the economy across all industries. Therefore, being the driving force of all development across the world, this collaboration must begin with technology.”

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