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Dell Technologies 2018 Predictions – Entering the Next Era of Human Machine Partnerships

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By Mohammed Amin, Senior Vice President at Dell EMC, META

We’ve lived and worked alongside machines for centuries, but in 2018, these partnerships will be more interwoven into our day-to-day lives and more immersive than ever before, transforming everything from the way businesses are run and the importance we place on security to how entertainment is provided.

Stemming from the “Next Era of Human-Machine Partnership” report”  that Dell Technologies and the Institute for the Future (IFTF), published this summer, Dell Technologies leaders have come together to share the impact AI, AR, IoT and cloud computing will have in helping organizations, and our lives, digitally transform in 2018.

Emerging technologies, such as Artificial Intelligence (AI), Augmented Reality (AR), Virtual Reality (VR), and advances in Internet of Things (IoT) and cloud computing – made possible through exponential developments in software, analytics, and processing power – are augmenting and accelerating this direction.

This is evident in our connected cars, homes, business and banking transactions already; even transforming how farmers manage their crops and cattle. Given this dizzying pace of progress, let’s take a look at what’s coming down the pike next.

Prediction 1: AI will do the ‘thinking tasks’ at speed

Over the next few years, AI will change the way we spend our time acting on data, not just curating it. Businesses will harness AI to do data-driven “thinking tasks” for them, significantly reducing the time they spend scoping, debating, scenario planning and testing every new innovation.

It will mercifully release bottlenecks and liberate people to make more decisions and move faster, in the knowledge that great new ideas won’t get stuck in the mire.

Some theorists claim AI will replace jobs, but these new technologies may also create new ones, unleashing new opportunities for humans. For example, we’ll see a new type of IT professional focused on AI training and fine-tuning.

These practitioners will be responsible for setting the parameters for what should and shouldn’t be classified good business outcomes, determining the rules for engagement, framing what constitutes ‘reward’ and so on.

Prediction 2: Embedding the IQ of Things

Starting in 2018, we’ll take gargantuan strides in embedding near-instant intelligence in IoT-enhanced cities, organizations, homes, and vehicles.

With the cost of processing power decreasing and a connected node approaching $0, soon we’ll have 100 billion connected devices, and after that a trillion.

The magnitude of all that data combined, processing power with the power of AI will help machines better orchestrate our physical and human resources.

We’ll evolve into ‘digital conductors’ of the technology and environments surrounding us. Technology will function as an extension of ourselves. Every object will become smart and enable us to live smarter lives.

Prediction 3:  A deeper relationship with customers

Dell Technologies’ Digital Transformation Index shows that 45% of leaders in mid to large organizations believe they could be obsolete within 5 years and 78% see start-ups as a threat to their business. It’s never been more important to put the customer experience first.

Over the next year, with predictive analytics, machine learning (ML) and AI at the forefront, companies will better understand and serve customers at, if not before the point of need. Customer service will pivot on perfecting the blend between man and machine.

So, rather than offloading customer interactions to first generation chatbots and predetermined messages, humans and automated intelligent virtual agents will work together as one team

Prediction 4: Bias check will become the next spell check

Over the next decade, emerging technologies such as VR, AI, will help people find and act on information without interference from emotions or external prejudice, while empowering them to exercise human judgment where appropriate.

In the short-term, we’ll see AI applied to hiring and promotion procedures to screen for conscious and unconscious bias. Meanwhile VR will increasingly be used as an interview tool to ensure opportunities are awarded on merit alone, e.g. by masking a prospective employee’s true identity with an avatar.

Prediction 5: We’ll journey toward the “mega-cloud”

Cloud is not a destination. It’s an IT model where orchestration, automation and intelligence are embedded deeply into IT Infrastructure.

In 2018, businesses are overwhelmingly moving toward a multi-cloud approach, taking advantage of the value of all models from public to private, hosted, managed and SaaS.

However, as more applications and workloads move into various clouds, the proliferation of cloud siloes will become an inevitability, thus inhibiting the organization’s ability to fully exploit data analytics and AI initiatives. This may also result in applications and data landing in the wrong cloud leading to poor outcomes.

As a next step, we’ll see the emergence of the “mega cloud”, which will weave together multiple private and public clouds to behave as a coherent, holistic system. The mega cloud will offer a federated, intelligent view of an entire IT environment. To make the mega cloud possible, we will need to create multi-cloud innovations in networking (to move data between clouds), storage (to place data in the right cloud), compute (to utilize the best processing and acceleration for the workloads), orchestration (to link networking, storage and compute together across clouds) and, as a new opportunity, customers will have to incorporate AI and ML to bring automation and insight to a new level from this next generation IT environment.

Prediction 6: The year to sweat the small stuff

In this increasingly interconnected world, our reliance on third parties has never been greater. Organizations aren’t simple atomic instances; rather, they are highly interconnected systems that exist as part of something even bigger.

The ripples of chaos spread farther and faster now that technology connects us in astonishing ways. Consider that one of the most substantial data breaches in history occurred because attackers used credentials to log into a third-party HVAC system.

Due to our increasingly interwoven relationship with machines, small subtle failures can lead to mega failures.

Hence, next year will be a year of action for multinational corporations, further inspired by the onslaught of new regulations such as GDPR.  Prioritizing the implementation of cybersecurity tools and technologies to effectively protect data and prevent threats will be a growing imperative.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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Secure Identity Alliance: OSIA Becomes Official ITU Standard

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Secure Identity Alliance (SIA) has announced that its OSIA specification, has been recognized as international standard by the International Telecommunication Union’s Telecommunication Standardization Sector (ITU-T).

Secure Identity Alliance: OSIA Becomes Official ITU Standard

This milestone establishes OSIA as official ITU standard (ITU-T Recommendation) for the global infrastructure of information and communication technologies (ICT).

The specification that is now an ITU-T Recommendation is: ITU-T X.1281 – APIs for interoperability of identity management systems.

ITU-T is the standardization arm of ITU, the United Nations specialized agency for ICT.

The Secure Identity Alliance specifications were approved as official ITU-T Recommendations by ITU members including 193 countries and the world’s front-running ICT companies on 1st March 2024.

The new ITU-T Recommendation is under the responsibility of ITU’s standardization expert group for security, ITU-T Study Group 17.

“We are very proud that the OSIA specification is recognized as an international standard by ITU-T. This milestone demonstrates the maturity of OSIA and its potential to foster interoperability and promote fairness in the identity management systems market,” said Debora Comparin, chair of the OSIA Initiative.

Prof. Heung Youl Youm, chairman of ITU-T Study Group 17, said, “The recognition of the OSIA specification as an official ITU-T Recommendation underscores its critical contribution to the advancement of global ICT infrastructure. We are thrilled about the ongoing collaboration between ITU-T SG17 and the SIA, aimed at developing standards for secure identity management.”

“As Editor of the OSIA standard in the ITU-T Study Group 17 Q10, I am pleased to have contributed to this successful recommendation by the ITU,” said Abbie Barbir, rapporteur for ITU-T’s working group on ‘Identity management and telebiometrics architecture and mechanisms’ (Q10/17).

“The collaboration with the SIA continues on OSIA and other structuring initiatives and standards development.”

Engr Abisoye Coker-Odusote, CEO, National Identity Management Commission (NIMC), Nigeria and chair of the OSIA Advisory Committee, said, “As the Chair of the OSIA Advisory Committee, comprised exclusively of government representatives, we take great pride in our five years of collaboration guiding the working group in the development of the OSIA specification. OSIA establishes equal marketplace conditions, fosters collaboration, and ensures product compatibility post-mergers and acquisitions.

The OSIA standardized interfaces drive innovation, enabling new local market models and reducing fraud within multiple ID systems.

Additionally, OSIA addresses integrator/vendor lock-in, allowing governments to maintain control over their identity systems and pursue national development agendas seamlessly.”

 

 

 

 


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Zipline Achieves One Millionth Delivery Milestone

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Zipline, the leading force in drone logistics delivery, has reached a monumental achievement with its one-millionth delivery to customers, signifying a significant leap forward in the logistics delivery sector. This historic milestone was marked by the delivery of two bags of IV fluid from a Zipline distribution center in Ghana to a local health facility.

Renowned for its innovative approach to designing, building, and operating autonomous delivery drones, Zipline’s zero-emission technology has garnered acclaim, covering over 70 million commercial miles across four continents.

Backed by investments surpassing several millions of dollars from notable supporters like Sequoia Capital, a16z, and Google Ventures, Zipline has firmly established itself as a disruptive leader in the industry. CEO Keller Rinaudo emphasizes the company’s commitment to key markets such as healthcare, quick commerce, and food delivery, envisioning a future where Zipline achieves 1 million deliveries per day.

“The three areas where the incentive really makes the most sense today are health care, quick commerce, and food,” underscoring Zipline’s commitment to partnering with top brands and institutions to transform the future of logistics using autonomous drones –  Keller Rinaudo Cliffton.

In Africa, Zipline has made a profound impact, forging significant partnerships across the continent. In Ghana alone, which accounts for about 54% of the one-millionth delivery milestone, Zipline’s collaboration with the government and health ministry has been pivotal. Since its inception, Zipline has completed over 540,000 drone delivery flights across Ghana, encompassing the delivery of crucial supplies, including 3,566,500 units of vaccines, 2,825,210 units of medical products, 14,807 units of blood products, and 18,289 units of animal health products. These deliveries have directly impacted the lives of over 17 million Ghanaians across 13 regions, saving 6,014 lives through emergency deliveries, including blood products and snake antivenom since 2019.

Beyond mere statistics, the company has facilitated the delivery of 12.2 million vaccine doses, including 2.8 million Covid-19 vaccines, leading to a 21% increase in vaccination coverage and a 44% reduction in missed opportunities to vaccinate in Ghana. These efforts have potentially saved 727 lives due to increased vaccination coverage. Additionally, Zipline’s infrastructure expansion in Ghana, with six distribution centers strategically located across the country, has enabled swift and efficient on-demand drone delivery services.

Not only this, the technology has facilitated the vaccination of 104,000 cattle against Anthrax in northern Ghana, safeguarding both human and animal lives. Such interventions have also extended to the agricultural sector, where 10.4 million doses of poultry vaccines have been delivered to poultry farmers nationwide, combating diseases such as Newcastle disease, Fowl pox, and Gumboro.

But Zipline’s impact in Africa extends far beyond Ghana’s borders. Operating in Rwanda, Kenya, Côte D’Ivoire, and Nigeria, the company has become a beacon of hope for healthcare accessibility and disease prevention. In Rwanda, Zipline serves as a lifeline, delivering 75% of the country’s blood supply outside of Kigali, drastically reducing maternal mortality rates due to postpartum hemorrhage by 88%. Additionally, the company’s deliveries of agricultural products have elevated farmers’ fertility rates by 10% compared to the national average.

In Kenya, Zipline’s collaborations with the Elton John AIDS Foundation have facilitated the delivery of HIV/AIDS prevention and treatment products, empowering individuals to manage their health effectively. Similarly, in Nigeria, Zipline’s expansive coverage encompasses over 500 health facilities in Kaduna, more than 350 in Cross River State, and 200 in Bayelsa. Teaming up with Gavi, the Vaccine Alliance, Zipline focuses on reaching children in remote regions, ensuring equitable access to life-saving immunizations.

Zipline’s adaptive approach and tailored delivery services reflect its commitment to meeting the diverse needs of populations and sectors. The achievement of the one millionth delivery milestone underscores its dedication to enhancing healthcare outcomes and addressing societal needs across Africa. As Zipline continues to innovate and expand its reach, it is poised to shape the future of healthcare delivery on the continent and beyond.

 

 

 


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Telcos Record N27Bn Loss from Damaged Fibre Cables

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Repairs and revenue losses from damaged cables are estimated to have cost Nigeria’s telecom industry almost N27bn ($23m) in 2023, according to documents obtained by Bloomberg.

Telcos Record N27Bn Loss from Damaged Fibre Cables

MTN Nigeria, the biggest wireless operator in Africa’s most-populous nation, and Airtel Africa Plc bore the brunt of the costs, the documents show.

MTN suffered more than 6,000 cuts on its fiber cable last year, the documents show.

On Feb. 28, a cut in its network in three different locations by a road construction firm, an oil serving company, and someone burning rubbish in a manhole meant customers faced more than five hours of data and voice outages.

The operator relocated 2,500 kilometers (1,553 miles) of vulnerable fiber cables between 2022 and 2023, at a cost of more than N11bn —enough to build 870 kilometers of new fiber lines in areas without coverage.

Broadband fibre optic cables form the backbone of modern communication infrastructure, enabling the high-speed data transmission that underpins a wide range of personal, business, and societal activities.

On several occasions, the Nigerian Communications Commission (NCC), the industry regulator, has acknowledged this challenge and expressed willingness to work on measures to address it.

These measures include stricter regulations to deter vandalism and improved collaboration between telcos and government agencies responsible for construction activities.

According to the NCC, the telecom sector will make up more than a fifth of the country’s gross domestic product by the end of 2027, up from 13.5 per cent in the third quarter of last year.


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