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DHL Express Says Employees Are Cornerstone of Its Success



Paul Clegg, vice president, Human Resources, DHL Express Sub Saharan Africa

DHL Express, as an innovative network business believes that it is imperative that a culture of motivation is inculcated among employees so they will deliver superior service to our custo
The annual DHL Employee Appreciation Week is one such employee engagement initiative. This year, this Africa-wide initiative was run in the month of June in over 50 countries impacting over 4,000 employees.

“Special meals, giveaways, fun team activities and long service awards are just few of the ways we are celebrating, recognizing and rewarding our employees across the continent,” said Paul Clegg, vice president, Human Resources, DHL Express Sub Saharan Africa.

“While the focus is on fun, the initiative is meant to recognize and reward our teams across Africa who make it possible for us to deliver excellence to our customers. One of Deutsche Post DHL Group’s three bottom lines is to be the ‘Employer of Choice’, so our efforts are focused on creating a great place to work. We believe how we think influences what we say and do and the only way to maintain our ‘Insanely Customer Centric Culture’ is if we have highly motivated, well-trained, emotionally-engaged and happy employees.”

In Deloitte’s, 2017 Global Human Capital Trends, it is shown that while employee engagement is increasingly being recognized across the globe as an integral component to business success, relatively few companies have begun to build programs, strategies and teams that understand and continuously improve employee engagement.

On top of recommending taking a proactive role in understanding and improving employee experience in the company, especially those that operate in competitive global economies—like DHL Express—the study also suggests that pushing out these engagement programs and strategies is becoming increasingly vital to business bottom-lines. This is because when companies succeed in attracting and retaining skilled employees, these employees will in turn provide excellent customer experiences.

“It’s easy to say that employees are at the heart of your business – but it still comes down to strategic planning and program implementation. Companies should have a robust employee engagement program in order to get the best out of their teams,” Clegg added.

“At DHL Express, we have a full scope of supporting programs, such as Certified International Specialist (CIS), a cultural change program that all employees across sub-Saharan Africa go through, along with regular reinforcement training and our Certified International Manager program, which focuses on ensuring that leaders have the right leadership and social skills to support and develop their teams. We also have an annual, independent Employee Opinion Survey and regular recognition schemes, such as Employee Appreciation Week and Employee of the Quarter/ Year. I believe a large part of our success lies in the fact that our leaders are measured on employee engagement as part of their performance criteria – this ensures that it remains top of mind.”

“While recognition of employees remains a key element, it is increasingly important to train and retain talent, especially in emerging markets; employees need to be continually engaged and developed in order to thrive. The transition from ‘Africa Rising’ to ‘Africa Thriving’ can only be achieved through the retention, recognition and development of talent on this continent,” concluded Clegg.

DHL Express Sub Sahara Africa’s “Top Employer Africa 2017” certification for the third year running also reaffirms the company’s commitment to providing exceptional employee conditions on the continent.


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NIPOST Emerges in Final Selection of World Summit on Information Society Award



The Nigeria Postal Service (NIPOST) has been selected as one of 90 finalists of the annual World Summit on Information Society (WSIS) Prizes contest.

Mr Francklin Alao, the General Manager, Corporate Communications of the agency made this known on Wednesday in Abuja.

According to Alao, WSIS is a global initiative recognising innovative projects that use Information and Communication Technology (ICT) to better the world.

He said the finalists known as WSIS champions represent the top 90 projects selected from 492 nominated projects around the world.

“The project that won NIPOST the finalist place is the NIPOST Address Verification System (NIPOST AVS), which seeks to create a centralised and up-to-date database of physical addresses and details of their occupants.

“It is aimed at bridging the gap in our national financial inclusion strategy to empower the CBN’s Know Your Customer (KYC) and improve our national security infrastructure while creating hundreds of jobs in a commercial manner.

“This is one of the new projects created by the organisation to impact on more Nigerians, especially at the rural level and we hope to come out as a winner of one of the 18 prizes at the end of the summit,’’ he said.

Alao said the WSIS Prizes 2018 edition is the 15th edition and will be held in Geneva, Switzerland on the March 20.

The general manager said the prestigious award started since 2012. “It has been recognising remarkable efforts made by entities and organisations from around the world that focus on accelerating socio-economic progress of the whole world as a community,’’ he said.

WSIS champions represent all regions of the world and all stakeholders that deploy ICT to implement WSIS Action Lines and the United Nations Sustainable Development Goals (SDGs).

The World Summit on the Information Society (WSIS) is a two-tier United Nations sponsored summit on information, communication and information society.

It aims to bridge the global digital divide separating rich countries from poor countries by spreading access to the internet in the developing world.

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FAAN to begin Certification of 4 International Airports



The Federal Airports Authority of Nigeria (FAAN) says it has begun the process of certifying the Aminu Kano International Airport, Kaduna International Airport, Port-Harcourt International Airport and Akanu Ibiam International Airports, Enugu.

This is coming on the heel of a similar exercise carried out in 2017 at the Murtala Muhammed International Airport, Lagos and Nnamdi Azikiwe International Airport, Abuja.

The Managing Director of FAAN, Mr Saleh Dunoma, made this known on Tuesday at the Gateway Forum organised by the League of Airports and Aviation Correspondents (LAAC) in Lagos.

Dunoma said that FAAN was carrying out the certification process in collaboration with the Nigerian Civil Aviation Authority (NCAA).

He said that the exercise would be completed by the middle of 2018.

Dunoma said that the current drive toward the certification of Nigerian airports was very significant.

“It is not only as a requirement by the International Civil Aviation Organisation (ICAO) and Nigerian Civil Aviation Regulations, but even more importantly as one of the critical safety targets of the Abuja Ministerial Declaration.

“Very soon, we will certify all the international airports and then, we will focus on the domestic airports.

“All our airports will be certified within a given time frame,” Dunoma said.

He said that FAAN would continue to emphasise the need for safety and security of passengers as well as their comfort at the airports.

Dunoma added that additional patrol vehicles had been deployed for surveillance at the Lagos Airport.

He also said that Closed Circuit Television (CCTV) cameras were being installed at the Abuja and Lagos Airports to monitor activities at all the restricted areas.

He said: “By the time we have all these technology in place, the security will be very tight and no unauthorised person will be able to gain access to these restricted areas.”

The FAAN managing director said that the authority would soon procure sophisticated scanners with capacity to detect any contraband item in a passenger’s baggage.

“What we are currently using at the airports now are scanners that can detect when something is not right in a baggage.

“The security personnel can then focus it on the particular place and if he is not satisfied, he can carry out a manual check.

“But, technology is improving and we are thinking of bringing in sophisticated equipment that can detect anything and very soon, we will get this equipment at our airports,’’ Dunoma said.

He said work had also been intensified in the ongoing construction of terminal buildings at the Lagos, Abuja, Kano and Port Harcourt Airports, adding that the projects would soon be completed.

On debts being owed FAAN by domestic airlines and concessionaires, Dunoma said that the agency had worked out payment plans with each of the indebted airlines to clear the backlog of their indebtedness.

He said: “As long as we continue to do business, there will be debts.

“So, you cannot say no airline is owing FAAN. We normally give them grace of two weeks as a policy, because it is a continuous business.

“We came up with a programme of payment which was agreed to by all parties, and this is what we have been doing because we don’t want to put them out of business.”

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FG to auction N70bn bonds on March 21 – DMO



The Federal Government has offered for subscription by auction N70 billion worth of bonds in its March 21 auction, says the Debt Management Office (DMO).

The offer circular obtained from its website on Tuesday in Abuja, said that it would sell N10 billion of a five year re-opening bond maturing in July 2021 at 14.50 per cent.

It would also sell N30 billion seven year new issue to mature in March 202, at an undisclosed interest rate and another N30 billion 10 year re-opening at 13.98 per cent to mature in Feb. 2028.

Nigeria issues sovereign bonds monthly to support the local bond market, create a benchmark for corporate issuance and fund its budget deficit.

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