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DHL Express Says Employees Are Cornerstone of Its Success

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Paul Clegg, vice president, Human Resources, DHL Express Sub Saharan Africa

DHL Express, as an innovative network business believes that it is imperative that a culture of motivation is inculcated among employees so they will deliver superior service to our custo
The annual DHL Employee Appreciation Week is one such employee engagement initiative. This year, this Africa-wide initiative was run in the month of June in over 50 countries impacting over 4,000 employees.

“Special meals, giveaways, fun team activities and long service awards are just few of the ways we are celebrating, recognizing and rewarding our employees across the continent,” said Paul Clegg, vice president, Human Resources, DHL Express Sub Saharan Africa.

“While the focus is on fun, the initiative is meant to recognize and reward our teams across Africa who make it possible for us to deliver excellence to our customers. One of Deutsche Post DHL Group’s three bottom lines is to be the ‘Employer of Choice’, so our efforts are focused on creating a great place to work. We believe how we think influences what we say and do and the only way to maintain our ‘Insanely Customer Centric Culture’ is if we have highly motivated, well-trained, emotionally-engaged and happy employees.”

In Deloitte’s, 2017 Global Human Capital Trends, it is shown that while employee engagement is increasingly being recognized across the globe as an integral component to business success, relatively few companies have begun to build programs, strategies and teams that understand and continuously improve employee engagement.

On top of recommending taking a proactive role in understanding and improving employee experience in the company, especially those that operate in competitive global economies—like DHL Express—the study also suggests that pushing out these engagement programs and strategies is becoming increasingly vital to business bottom-lines. This is because when companies succeed in attracting and retaining skilled employees, these employees will in turn provide excellent customer experiences.

“It’s easy to say that employees are at the heart of your business – but it still comes down to strategic planning and program implementation. Companies should have a robust employee engagement program in order to get the best out of their teams,” Clegg added.

“At DHL Express, we have a full scope of supporting programs, such as Certified International Specialist (CIS), a cultural change program that all employees across sub-Saharan Africa go through, along with regular reinforcement training and our Certified International Manager program, which focuses on ensuring that leaders have the right leadership and social skills to support and develop their teams. We also have an annual, independent Employee Opinion Survey and regular recognition schemes, such as Employee Appreciation Week and Employee of the Quarter/ Year. I believe a large part of our success lies in the fact that our leaders are measured on employee engagement as part of their performance criteria – this ensures that it remains top of mind.”

“While recognition of employees remains a key element, it is increasingly important to train and retain talent, especially in emerging markets; employees need to be continually engaged and developed in order to thrive. The transition from ‘Africa Rising’ to ‘Africa Thriving’ can only be achieved through the retention, recognition and development of talent on this continent,” concluded Clegg.

DHL Express Sub Sahara Africa’s “Top Employer Africa 2017” certification for the third year running also reaffirms the company’s commitment to providing exceptional employee conditions on the continent.

 

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Aero Contractors gets NCAA Approval for C-check Maintenance

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Nigeria’s oldest airline, Aero Contractors, has received certification from the Nigerian Civil Aviation Authority (NCAA) to handle C-checks on Boeing B737-300, B737-400 and B737-500.

Capt. Ado Sanusi, Managing Director of Aero Contractors, made this known while briefing newsmen on yesterday in Lagos.

Sanusi said the NCAA approval that takes effect from Sept. 2 was given to the Aero Contractors’ Aircraft Maintenance Organisation (AMO) at the Murtala Muhammed Airport, Lagos.

”This represents for us a significant achievement and is a major instrument for our turn-around efforts. This feat has benefits far beyond Aero Contractors.

”The fact that C-check on the B737 Classic can now be performed in Nigeria by Aero Contractors will reflect directly in significant drop in maintenance cost for airlines in Nigeria and the sub-region as well as reduction in downtime for such checks.”

Explaining further, he said that a normal C-check cost between $1.8 million to $2 million outside the country, adding that performing it in Nigeria would reduce the demand for foreign exchange as airlines could now pay in Naira.

“So, it is a very positive development for Nigerian airlines and the Nigerian aviation industry because it will improve the ease of doing business,” Sanusi added.

He disclosed that the airline spent N60 million to renovate and expand the MRO facility which had been in existence for over 50 years in order to meet the required local and international standards.

According to him, the airline has also signed Memorandum of Understanding (MoU) with international partners, including the maintenance unit of Ethiopian Airlines and South African Technik, to render assistance on the C-checks. Sanusi said that domestic airlines alone operate about 22 B737 Classics, stressing that the facility would have a viable market.

“We want to appeal to the Federal Government to give us the Free Trade Zone status. “We want to have free access to import tools and aircraft spares without hindrances from Customs when our demand increases,” he said.

The Aero boss commended the NCAA for its professionalism and encouragement during the certification process.

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Construction: FAAN Advises Passengers on How to Meet Up with Flights

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The Federal Airports Authority of Nigeria (FAAN) has notified passengers and other airport users that the Lagos State Government has commenced the reconstruction of the Murtala Muhammed Airport Road, Lagos

The project which would last for 15 months is aimed at expanding the road for better service to users.

Appealing for understanding from all while the project last, Yakubu Henrietta, general manager, Corporate Affairs at FAAN, urged passengers and other airport users plying the road to always leave their homes earlier than usual, so as to be able to get to the airport in good time and also avoid missing their flights.

Specifically, the design of the project includes the reconstruction and expansion of the existing carriage to three-lane Expressway on both directions, construction of two-lane Service Road in both directions, construction of Ramp Bridge to provide a U-turn from Ajao Estate to Airport, construction of a flyover at NAHCO/Toll Gate and drainage works.

Others include the removal of existing Pedestrian Bridge at Ajao Estate and construction of Pedestrian Bridges at Ajao Estate and NAHCO/Hajj Camp, construction of Slip Road to provide access to Ajao Estate, construction of Lay-bys and installation of Street Lights, among others.

“Meanwhile, security agencies and other traffic officers have been mobilized to ensure that road users and passengers have relatively hitch free passage while the road is under construction.

“The Authority, in conjunction with the Lagos State Government, has put in place necessary measures to mitigate the effect of the construction on the road users while the project last”, she said.

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US May Bar Nigerian Airlines over Safety Concerns

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United States federal aviation administration has given Nigerian airlines a 65-day ultimatum to resolve specified security issues or risk being barred from flying to its country.

A team of US FAA officials who recently carried out an audit for the renewal of Nigeria’s category one safety status gave the ultimatum on August 24.

The US FAA periodically check foreign airports with which it has bilateral agreements to ensure they meet set standards.

The checks include having effective and efficient aviation regulations, operational state civil aviation systems and safety oversight functions and technical personnel qualification and training.

Others include the provision of technical guidance, tools, provision of safety-critical information, licensing, certification, authorisation and approval obligations.

John Ojikutu, member of aviation industry think tank, Aviation Round Table (ART) and CEO of Centurion Securities, told BusinessDay that he doubts if Nigeria can attain the category one safety status without having its major airports certified.

Ojikutu said airport certification is compliant to the Nigeria Civil Aviation Regulations (NCAR) Part 12.6.4, which carries obligations on the operator to continuously maintain standards and competence in operation and ensuring availability of skilled manpower in sufficient numbers, for the periodic maintenance of the facilities and the system.

“Many stakeholders would probably be asking; what is the necessity for the certification when the industry was already classified category one?” he said.

“What many do not know, however, is that the classification of Nigeria as Category one, was meant only for the NCAA Regulations and oversight competence, the way university academic programs are rated or accredited by the Nigeria Universities Commission (NUC).

“Unfortunately, the NCAA is like a university that has been long accredited but has not been able to graduate a student. The NCAA, in spite of its category one status classification in 2010 and even today in 2017 after its reclassification, has not been able to give certification to a single airport among the over 28 federal and state airports in the country.”

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