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DHL Report Predicts Cross-border e-Commerce to Grow 25% by 2020

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DHL Express, the world’s leading international express services provider, has published research highlighting the significant growth opportunity for retailers and manufacturers with an international online product offering.

The report – The 21st Century Spice Trade: A Guide to the Cross-Border E-Commerce Opportunity – looks in detail at the markets and products that offer the highest growth potential, the motivations and preferences of customers making international online purchases and the success factors for online retailers that wish to expand overseas.

It focuses in particular on the opportunity for premium products and service offerings, with higher basket values accounting for a significantly higher proportion of orders in cross-border transactions.

The report reveals that cross-border e-commerce offers aggregate growth rates not available in most other retail markets: cross-border retail volumes are predicted to increase at an annual average rate of 25% between 2015 and 2020 (from USD 300 Billion to USD 900 Billion) – twice the pace of domestic e-commerce growth. Online retailers are also boosting sales by 10-15% on average simply by extending their offering to international customers.

An additional boost comes from including a premium service offering: retailers and manufacturers that incorporated a faster shipping option into their online stores grew 1.6 times faster on average than other players.

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“Shipping cross-border is much, much easier than many retailers believe, and we see every day the positive impact that selling to international markets can have on our customers’ business growth,” said Ken Allen, CEO, DHL Express. “We also see that virtually every product category has the potential to upgrade to premium, both by developing higher quality luxury editions and by offering superior levels of service quality to meet the demands of less price-sensitive customers. The opportunity to ‘go global’ and ‘go premium’ is there for many retailers in all markets. Our global door-to-door time definite network is perfectly positioned to support any retailer that is developing a premium service offering or simply looking for a way of reaching new overseas markets directly without investing resources in warehousing or distribution.”

The report is based primarily on research and in-depth interviews conducted by a leading global management consultancy, as well as more than 1,800 responses to a proprietary exporter survey of retailers and manufacturers in six countries.

It casts a light on the evolving face of e-commerce, with both supply and demand becoming more sophisticated Manufacturers are increasingly taking advantage of e-commerce to move to direct retail models – bypassing the ‘middleman’ and offering their products online to the end customer – and expect to grow 30% faster in cross-border e-commerce than other retailer groups.

Customers in many markets are also becoming more discerning, citing product availability and trust, as well as attractive offers, as the motivating factors for shopping with overseas online retailers.

The main challenges highlighted by consumers to cross-border purchases relate to logistics, trust, price and customer experience. At the same time, online retailers can take a number of relatively easy steps to identify, cultivate and service demand from abroad.

The report noted that the e-commerce trend has given birth to a new eco-system of facilitators and off-the-shelf solutions (such as payment providers and programs that localize a website’s check-out experience for the visitor), helping retailers to adapt their offering to the digital world and to transact with customers in foreign markets.

Global logistics partners can provide support in identifying the right trade-off between centralized and local warehousing and fulfillment, while fast, reliable and flexible delivery options can be an important tool in turning speculative interest into long-term customer loyalty.

 

 

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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Logistics

Explore Nigeria With These Top Four Tour Operators

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By Ogunfowoke Adeniyi

Nigeria is a beautiful country and one of the thrilling ways to explore this beauty is by going on group tours. Of course, you can visit these destinations on your own but to unearth the real excitement in travelling, it is advisable you go in a group.

Presently, there are quite a number of tour operators that organise tours to different Nigerian destinations. So, it is not difficult to get a tour operator to get away with. However, if you want the best, tour operators in the country, Jumia Travel, identifies some of them.

Social Prefect Tour

Chiamaka Ngozi Obuekwe is the Chief Executive Officer of Social Prefect Tours, a travel brand which organises group tours, school excursions, corporate retreats, holiday packages and also offer tour guide services in Nigeria. Social Prefect Tour is one of the popular tour operators in Nigeria.

Unravelling Nigeria

Unravelling Nigeria is a company that uses an online platform to create awareness on the tourism potentials of every state in Nigeria.

They are dedicated to finding every tourist attraction around the country and showcasing it to the world so that Nigeria can become a top tourism destination. It is owned by Lola Daniyan

TP Adventures

TVP Adventures makes travel easy and affordable. It is a one-stop shop for group tours within Nigeria and Africa. TVP Adventures specialises in cultural, historical and nature tours across Nigeria and Africa.

Tour2Nigeria

Tour2Nigeria offers a window to various cultural and tourism potentials available in all nooks and crannies of Nigeria. Tour2Nigeria promotes the country’s rich culture and offer information that is second-to-none to both local and international visitors.

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Nigerian-Canadian, Lola Kassim Appointed New GM for Uber West Africa

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Lola Kassim as its new general manager for West Africa

By peter oluka

Uber, Monday, announced, the appointment of Lola Kassim, a Nigerian-Canadian, as its new general manager for West Africa.

Most recently, Lola worked as a Management Consultant with McKinsey and Company where she led teams providing strategic business advice and implementing organizational and operational improvements in the energy, public, and financial services sectors in West and Southern Africa.

A seasoned professional with over 10 years of global experience working at senior private sector and government levels in Africa and Canada, Lola will be responsible for driving Uber’s overall strategy for West Africa, which includes improving reliability and service levels for uberX and creating additional value adds for driver-partners.

“I am immensely pleased to be joining Uber at a pivotal point in the company’s growth and expansion curve. My vision for West Africa, in particular, is to ensure that we are aligned with Uber’s overall objective of creating sustainable, alternative modes of mobility. In addition to creating value for driver-partners and riders, I will also be focused on ensuring that we continue to engage with our key stakeholders and relevant partners with a view to continued positive impact across West Africa.”

Speaking on Lola’s appointment, Alon Lits, general manager Sub-Saharan Africa, Uber said: “As a company that is deeply committed to diversity and inclusiveness, we are excited to have Lola join the team of other incredible women at Uber – who are pushing the envelope towards achieving the global vision of creating value for riders and driver-partners alike. In West Africa, Lola will be supported by a highly skilled and enthusiastic team covering Operations, Marketing, Communications, Legal and Policy. As we often say at Uber, we are #superpumped.”

Prior to joining Uber, Lola spent 3.5 years as a Management Consultant at McKinsey and Company. She also worked as a Governance Advisor with the Liberian Presidency through the

Africa Governance Initiative, supporting a unit driving delivery of Presidential infrastructure priorities. She began her career with the Canadian government where she served as Policy Advisor to senior officials and managed units developing policy, strategy, and business cases regarding socio-economic development programming for Canada’s Aboriginal communities and foreign policy.

A Nigerian-Canadian, Lola holds a Bachelor’s degree from Harvard University and an MSc from the London School of Economics where she was a Chevening Scholar.

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NIPOST to Begin Banking Services Soon

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The Nigeria Postal Service (NIPOST), will soon introduce agency banking services in its operation, according to Mr Godwill Magulike, district manager (Ilorin).

 

Magulike, said that the agency’s banking services would enable Nigerians to send money across the country and beyond, thereby complimenting its courier services.

 

He said that NIPOST had earlier introduced other products aimed at reviving the postal system, serving the people better and increasing patronage.

 

He listed the products as money order, electronic stamps and address verification, among others.

 

“We have come to an era in NIPOST where we have to re-examine the activities of postal service in line with modern technologies.

 

“We also try to showcase our new products in the market apart from our core posting responsibility.

 

“For instance, with the introduction of agency banking, people can easily send money to their loved ones, across the country.

 

“We target bringing out new potentials of the service to meet the present demands in the country.

 

“This effort requires strong collaboration with the private sector whose investment capital and expertise are crucial.

 

“We are indeed getting back on track as we are reinventing, embracing digitization, redefining our value proposition and developing new product services”, he said.

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