Connect with us

e-Business Will Drive the Industry in the Future-Ibekwe

Published

on

Information and Communications Technology (ICT) development has constituted a restriction on one side to courier business but the same ICT is actually throwing up a major opportunity of the future for the industry. Mike Chukwuemeka Ibekwe, chief executive officer of Suvex Delivery Service and financial secretary, Association of Nigerian Courier Operators (Anco) disclosed this to Nigeria Communications Week in his office recently. Ibekwe says the real future of the industry in Nigeria is e-business which is already being practiced abroad where someone can stay in his bedroom and order what he wants from anywhere. In this process, Ibekwe says the shop doesn’t deliver these items but the courier. "That is the business of the future and that is what will determine or drive the industry in the future. That aspect of the market is grossly underdeveloped in Nigeria but time will come when the market in Nigeria will be e-driven", Ibekwe predicted.

To improve the services of the courier industry, Ibekwe says it will take the will power of the government to fast track action on the postal reform bill believing that once that bill is passed into law and the commission set up that the commission will then be able to define standard and ethics of the profession as well as measure operators and those that don’t measure up to those standards as he suggested, may be given a time frame either to measure up or fold up or join with some others. In addition, there is need for public enlightenment as Ibekwe expects that customers should also know what his or her rights are to courier service as well as recognize his responsibilities too.

Ibekwe emphasizes the need for training in the courier industry arguing that courier is a peculiar industry where there is no university or institution that offers courier as a course underlying the fact that the industry is vague to some extent. Therefore, to get the real quality and service according to Ibekwe, the industry has to come up with clear cut training programmes and packages, processes and procedures, standards and expectations which each organization will be involved in. Ibekwe says Suvex Delivey Service which provides domestic and international courier services, haulage, consultancy, in-house mail management has its own customized approach to doing business which the company does not compromise no matter what. He defines Suvex Courier as a company that observes honesty, integrity, character, relationship, value for money and respect for their customers as the core values of the organization especially this time around when there are a lot of sharp practices in the industry. "People don’t honour promises or honour their words but we go to any extent to keep our promise", Ibekwe said.

Ibekwe identifies the customer as the king and the reason for the existence of Suvex Delivery Service even as he says that it is a sacrilege for the organization to do anything against their clients and that the firm goes any mile to ensure customer satisfaction. Professional and efficient delivery of service within the budget of the customer is some of the selling points of the organization. Ibekwe believes it is one thing to deliver service and another for the service to fall within the budget of what the customer can afford.

He talks of Anco as a young organization that is still coming up compared to most of other trade groups. He says the biggest challenge in the organizations is trying to mobilize people who don’t believe in themselves not to talk of believing in an organization. Ibekwe says the truth of the matter is that the courier industry cannot get to its zenith without a proper organization and that that is what Anco is trying to do with the help and support of the Courier Regulatory Department (CRD). According to him, the association is looking forward particularly when the industry will be sanitized, when it will have a legal frame work that properly defines what should be and what shouldn’t. "You have an independent umpire there setting the standard and a professional organization that understands, believes and is willing to take all it has into the industry. We will then have a room to operate. That is the future we are looking at but right now Anco is using moral persuasion and every means possible to convince, mobilize, encourage and galvanize the multitude of people that are licensed to operate courier in the country," Ibekwe said.

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world.

So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading
Advertisement
Comments

Telecom

NCC Rejects Telcos Plea to Hike Tariffs

Published

on

Prof Umar Garba Danbatta, executive vice chairman and CEO, NCC

Nigerian Communications Commission (NCC) has refused to grant telecom operators in the country permission to increase on calls and data, to protect many people from being deprived of access to communications.

 

Prof Umar Garba Danbatta, executive vice chairman and CEO, NCC, who stated this in Abuja, said that although Nigeria has one of the lowest telecom tariffs in the world, calls for tariff hike by operators were unnecessary.

 

“We will continue to look at the regime of fees being charged by services providers; I am talking on voice services, SMS or data service, to ensure these rates are consistent with global best practices as Nigeria cannot live in isolation.

 

“From time to time, we do benchmarking, so that Nigeria will not be in the forefront of charging very high prices as well as ensure that the mobile operators are not charging amounts that are unrealistic, which will make them lose their business,” he explained.

 

Continue Reading

News

New Toll Gates to be Located at Old Spots – Fashola

Published

on

The Federal Government has announced that it has concluded plans to re-introduce tolls on major highways across the country.

 

Mr. Babatunde Fashola, minister of Power, Works and Housing, while appearing before the Senate Commitee on Federal Roads Maintenance Agency on Thursday, said 38 points had been identified in the first phase of the re-introduction.

 

“Clearly, tolling is coming,” the minister told the lawmakers.

 

While saying that the new toll gates would be situated at the old spots, Fashola stated that tolls would be collected after the roads had been made motorable.

 

He said, “We are not going to ask road users to pay toll on a road that is not good. While the construction (of gates) is going on, we are working on the design. We want to standardise the design so that when we ask people to come and bid for the construction, we can control what they are going to construct. They are going to construct with the materials we have prescribed.

 

“We can also control the price so that nobody is bidding with disparage prices; there will be the floor and the ceiling. Your price will vary according to how many plazas you build and not because you claim to have used ‘foreign’ materials.

 

“The last part we are working on is the software that drives the management, audit and payment of toll. We want to use the development that has taken place between when the old toll plazas were dismantled and now. There were no GSM and payment platforms as of that time as we have cell phones and cards now. We want to make it very easy for people to go to kiosks and buy toll cards and pay tolls.

 

“It will also be easy to audit from any of our offices. We will be able to see what is going on, how many people passed, how many vehicles, and we can settle payments to operators in a very transparent and accountable way.”

 

Members of the committee decried that only N800m had been released to FERMA out of the N25bn voted to the agency in the 2017 budget.

 

They disclosed that there was a plan to move a motion next week to ask the government to release more funds for road maintenance as the Yuletide season was approaching.

 

Fashola however said releases to FERMA were suspended as the agency did not have a board for some time.

Continue Reading

Other Business

Synlab Acquires Majority Stake in Nigeria’s PathCare

Published

on

Synlab, Europe’s largest lab operator has bought a majority stake in Nigerian diagnostic company, PathCare Nigeria to try to tap into an underserved market for medical tests in Africa’s most populous country, it said Friday.

 

Nigerian lab operators, providing standard blood and urine tests as well as other medical and veterinary diagnostic services, have been attracting foreign interest to consolidate a sector dominated by family-owned businesses.

 

Synlab, owned by private equity firm Cinven, did not say how much it paid or the size of its stake in a company which it said was the largest private pathology laboratory firm in Nigeria.

 

“Nigeria has a population of about 186 million, but a large proportion of the population does not yet have access to modern medical diagnostics,” said Thomas Degott, regional head of Synlab emerging markets.

 

The German lab chain — which operates in more than 30 countries mainly in Europe — has previously said it was looking at selective acquisitions in its current and in new markets.

 

PathCare Nigeria operates six laboratories and 21 blood collection points across Nigeria and is engaged in a public-private partnership with the leading public hospital in Lagos.

 

Richard Ajayi, PathCare director, said the company bought back a 26 percent stake held by PathCare South Africa, its former parent company this year before the Synlab deal.

 

PathCare partnered with Synlab to accelerate growth in Nigeria, Ajayi told Reuters, adding that the local company will be rebranded over the next six months.

 

“PathCare Nigeria’s customers will benefit from an enhanced test portfolio drawing from the breadth and depth of Synlab’s international expertise,” he said in a statement.

Continue Reading

Trending

Copyright © 2017 Communication Week Media Limited.