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Taxify’s Money Zapping Bug

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Once upon a time I received an unsolicited email from a company called Taxify that had just entered the Nigerian market but I found the mail interesting because it was about another taxi hailing company ready to give Uber a fight for its money.

Since Uber launched in the Nigerian market, we had seen a number of other taxi hailing services disappear most notably easytaxi, so the market became more or less a monopoly which I believe does not benefit the consumer neither does it help the economy.

After a few back and forth with some of the guys running the operations, I decided to give Taxify a shot and found it pretty much effective as well as cheaper than Uber considering the fact that a number of drivers worked for both companies.

From that moment on I started doing more of Taxify and less of Uber but I missed one thing and that was of the fact that Taxify only accepted cash something I was no longer used to.

So I wrote them asking for card payment option, I jumped in as soon as it was available and started using card instead of cash. The first shocker I experienced was that the drivers were not properly briefed about the card payment development so each time they dropped me off, I usually hear something like “Oga money” and I’d then take the pains to explain that it is a card trip (let’s just regard this as one of the teething problem of an economy trying to go cashless).

Anyways fast forward to a later date, I had already taken multiple trips that were billed to my card, then all of a sudden I started receiving notifications of fresh deductions even when I did not take any trips. I had about 7 or so deductions before I suddenly realized that I had to take action.

I thought about a number of options but concluded that the best option was simply empty the account so whatever bug (as the team called it) sucking my account will have nothing more to suck.

Lesson learnt: until our digital economy matures more, I’d only connect my secondary ATMs to avoid issues such as this.

In one of my mails to the taxify team, I described the experience as follows “….as soon as I noticed the way deductions were happening, I made a wise decision of emptying that account, so I moved all funds from that account linked to my visa card into another account. So I effectively cut of the bloodstream that rendered powerless, that bug of yours that want to keep feeding fat on my account.

This is basically why I have tagged this article, Taxify’s Money Zapping Bug. The bug has actually refused that I delete my card from the taxify app, so I had to deactivate the card from the bank end so I can resume using my account again.

Well, the Taxify team has assured me that the money zapping bug has been tamed and no longer on the prowl. However, the next painful part is that I have now been subjected to the painful process of filling forms for all the multiple deductions and have been mandated to provide the following information; Name/Phone Number on your Taxify Account/Email Address/Bank/Account Name/Account Number/Amount Debited/Number of times charged, if I want a refund.

Quite frankly, I am yet to get this done after about a week or so of receiving that update from the team because it is simply a painful process and this is the kind of experience an average Nigerian customer is subjected to by various organisations.

If this had happened in Europe where Taxify originates from, I am sure they will not dare ask any customer to fill any form, rather, they will take the pain to identify the double deductions and refund riders or compensate them somehow.

Beyond just writing about the experience, I imagine for one that this might have happened to someone who barely trusts using his or her card online. Should that be the case, why should anyone blame such a person or Nigerians for actually being afraid of using their cards online? Any wonder why we have an abysmally low number of cards being used online.

If a brand like Taxify can deduct one’s cash arbitrarily and subject him or her to searching out the deductions weeks after, then it is certainly a sad development indeed.

I think it’s time we begin to sue service providers for various breaches and corporate misdemeanor and this to me is one of those. Until I decide how best to deal with this situation, I am simple thrilled that I have been delivered from Taxify’s Money Zappying Bug!

CFA is the Founder, www.CFAtech.ng & Co-producer/Presenter,Tech Trends on Channels Television

 


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NITDA, NIMC Partner for Seamless Data Exchange Capabilities

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National Information Technology Development Agency (NITDA) and the National Identity Management Commission (NIMC) have announced a collaboration on National Public Key Infrastructure (PKI) and Digital Public Infrastructure (DPI) to enhance synergy between digital identity, payment ecosystems and secure seamless data exchange capabilities for Nigeria.

NITDA, NIMC Partner for Seamless Data Exchange Capabilities

l-r: Kashifu Inuwa, Director General of NITDA, and Bisoye Coker-Odusote,  Director General of NIMC, during the meeting at the NIMC headquarters in Abuja..

NITDA, which made the announcement on its X handle, said that the collaboration was to further strengthen Nigeria’s digital economy in line with President Bola Tinubu’s Renewed Hope Agenda,

During the meeting, Kashifu Inuwa, director general of NITDA, and Bisoye Coker-Odusote, director general of NIMC, with some management staff of both organisations, discussed various initiatives, which include building DPI stacks for a secured and seamless data exchange and forming partnerships to transform the national identity system.

This collaboration also aims to harness the potential of the innovative ecosystem and emphasise the use of public-key infrastructure (PKI) to drive digital transformation in Nigeria.

To ensure a smooth implementation, a 12-man committee was set up.

This committee will play a crucial role in kickstarting and harmonising the initiatives and is expected to deliver a comprehensive implementation report within the next 4 weeks.

 

 


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Expert Urges FG to Harmonise NIN, BVN to Tackle Crimes

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Noble Ajuonu, head, Sydani Technologies Ltd., has urged the Federal Government to harmonise National Identification Number (NIN) and Bank Verification Number (BVN) to tackle crimes and insecurity in the country.

Expert Urges FG to Harmonise NIN, BVN to Tackle Crimes

Ajuonu made the call at a media roundtable, organised by Sydani Group in Abuja.

The News Agency of Nigeria (NAN) reports that the roundtable focuses on driving sustainability through a comprehensive analysis of Nigeria’s key development areas.

Ajuonu said that Nigeria could overcome its security challenges and pave the way for a safer, more secure future for all Nigerians by embracing technology and implementing practical solutions,

“We need to harmonise data, prioritise seamless integration of databases like NIN, BVN, and security agency records, establish clear protocols for data sharing and access, with robust safeguards against misuse,’’ expert said.

According to him, the unified data pool will empower intelligence gathering and targeted operations.

He also called for investments in smart surveillance, intelligent video analytics software, training of personnel in data analysis, interpretation of data in real-time to combat crimes.

“There is need to implement a legal framework for call interception in criminal investigations, with strict oversight to prevent abuse, encourage community cohesion, training of tech savvy security personnel with tech-enabled tools.’’

Ajuonu also urged the government to address infrastructure deficit in technology, saying that technology was all encompassing to address insecurity.

“According to the National Identity Management Commission (NIMC), as of December 2023, only 104.2 million Nigerians had been enrolled for the National Identity Number (NIN).’’

Ajuonu added that over 122.2 million citizens left uncaptured for NIN were people in rural areas where enrolment centres, digital services were limited.

“Most crimes are being perpetuated from rural communities and this lack of comprehensive identification creates a gap where elements not captured in the national database can constitute public nuisance, crimes.

“There is the inadequacy in the integration of NIN, BVN and Voters Identification Number (VIN).

“Advanced call interception and analysis tools, used successfully in other countries, could provide invaluable insights into criminal networks and operations but infrastructure is lacking,’’ he said.

Also, Mr Godfrey Petgrave, the Agricultural Expert, Sydani Group, called for empowerment of smallholder farmers with access to finance and training to enhance productivity.

According to Petgrave, Nigeria requires policy reform and institutional strengthening to improve agricultural practices and embrace digital agriculture solutions to address food insecurity.

Mr Akolade Jimoh, another expert of the group on health, advocated for expanded community-based health insurance programmes for rural and underserved areas.

Jimoh added that the country needed to encourage Public Private Partnership to revolutionise products design and quality improvement on health services.


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Konga launches Infinix Brand Week with Incredible Deals

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Konga, Nigeria’s leading composite e-commerce group, is thrilled to announce the launch of amazing deals at its Infinix Brand Week. Infinix, a leading global smartphone brand known for its innovative products and cutting-edge technology promises exclusive discounts and special offers on select smartphones, marking an exciting milestone in the realm of online shopping.

Shoppers can expect nothing short of extraordinary deals on a wide range of Infinix products, all available exclusively on the Konga online platform. With discounts of up to 30% off, this partnership between Konga and Infinix aims to redefine the shopping experience for tech enthusiasts across Nigeria.

Konga Brand Week has become synonymous with excitement and unbeatable deals, and this year’s edition is no exception. In addition to exclusive discounts on Infinix smartphones, shoppers can explore a diverse array of products across various categories, including electronics, fashion, home essentials, and more.

“At Konga, we are dedicated to providing our customers with the best shopping experience possible,” said Rita Ohaedoghasi, VP Marketing at Konga. “The Infinix Week during Konga Brand Week allows us to continue delivering on that promise by offering incredible discounts and special offers on some of the most sought-after smartphones in the market.”

To stay updated on the latest developments and exclusive deals during Konga Brand Week, shoppers are encouraged to connect with Konga across all platforms, including social media and the Konga website. Don’t miss out on this opportunity to score big savings and elevate your tech game with Infinix and Konga.


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