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Heritage Bank Elevates Customer Experience, Opens Awolowo Road Centre

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In line with its commitment to innovative customer service delivery, Heritage Bank Limited has reiterated its capacity to lead the market in the area of unequalled service delivery etched on unique customer experience and wealth transfer through its various Experience Centres.

Heritage Bank Experience Centre is a model customer convergence point for premium service to all cadres of customers; offering to  quality financial advisory services and project management funding to the Bank’s existing and prospective customers through customized banking products, in addition to leveraging technology to improve customer experience.

Speaking at the recent opening of the Awolowo Experience Centre in Ikoyi Lagos, Mrs. Mary Akpobome, executive director, Ivory Banking, noted that, “With the opening of this Awolowo Experience Centre, all of us at Heritage Bank are  reconfirming our resolve to move quality banking services closer to our valued customers. I want to reassure you, that you have a listening bank and a partner that will take your business to greater height”.

Also, Mr. Robert Mbonu, executive director, Enterprise Management, described the commissioning of the new Experience Centre as the continuation of unique Banking Services aimed at improving the bottom-line of Heritage Bank’s numerous Customers.

“The opening of this 12th branch of our Bank marks another point in the continuation of best of banking services we are renowned for”, Mbonu remarked.

Key customers of Heritage Bank also expressed delight on the Bank’s branch expansion drive.

According to Mr. Rotimi Pedro, managing director of Optima Media Group, “As a Company that is built on Value, we can only relate with a bank driven by Value. Heritage Bank has added Value to our brand, they have funded us and displayed exceptional experience in handling media business. And that’s the reason we are here. Heritage Bank affords you lasting experience”.

Mr. Idoreyin Essien, managing director, Tricontinental Distribution Limited, noted that his experience with the Bank has been rewarding.

“I have been quite impressed with the caliber of the team at Heritage Bank.  We do a lot of business that require a lot of capital and Heritage Bank has always been very supportive to my business. There’s no way we could have expanded our business without the type of support we got from Heritage Bank”.

Heritage Bank is reputed for innovative service excellence.

The opening of a new Experience Centre is a demonstration of its commitment to create wealth, preserve wealth and to transfer wealth to its customer and prospects.


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E-Financial

Lagos State Appoints MoneyMaster as Payment Partner for “Ounje Eko” Programme

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“Ounje Eko”, the food price discount initiative of the Lagos State Government, has appointed leading payment service bank, MoneyMaster Payment Service Bank Limited (MMPSB), as its collaborator in the bid to ensure ease of payments at the market.

MoneyMaster is one of the Central Bank of Nigeria-licensed Payment Service Banks (PSBs) to promote financial inclusion across Nigeria.

Under the partnership, MMPSB will apply its cutting-edge payment solution to engender easy payment and reconciliation in order to make   the experiences of Lagosians who will be getting their food supplies from the markets pleasurable. Its payment solution is also all-encompassing and ensures real time value to payment destinations.

The mobile bank was appointed as the collection and payment partner for “Ounje Eko” Food Markets programme which is a government initiative serving the five divisions of Lagos State. Consequent on this, MoneyMaster Payment Service Bank will collect payments in 57 LCDAs in the state.

The partnership gives credence to the quality of payment solutions that MoneyMaster is reputed for in its services to its growing business clientele in private and public sectors.

 


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E-Financial

CBN, EFCC Probe Banks, Firms over Alleged Forex Racketeering

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Central Bank of Nigeria (CBN), is investigating irregular foreign exchange transactions and forward contracts valued at approximately $2.4 billion.

CBN, EFCC Probe Banks, Firms over Alleged Forex Racketeering

The  inquiry follows an extensive audit by Deloitte, which scrutinized $7 billion in dollar debts accumulated under the bank’s previous leadership.

In the aftermath of the 294th Monetary Policy Committee meeting in Abuja, Yemi Cardoso, governor of CBN,  disclosed to journalists that the investigation, supported by the Economic and Financial Crimes Commission, among other security bodies, aims to clarify the legitimacy of these FX allocations identified as problematic by the audit.

“It was determined that a number of these transactions did not qualify…they were outright illegal. The law enforcement agencies are now looking into those transactions that as far as we are concerned, are not valid to be paid,” Cardoso detailed, emphasizing the unlawful nature of these forex deals.

The crux of the investigation lies in the audit findings that a significant portion of the scrutinized transactions lacked proper documentation and, in many instances, were deemed outright illegal.

However, the unfolding investigation has raised concerns within the organized private sector, with some entities contemplating legal action against commercial banks for unresolved forex bids.

Despite these tensions, Governor Cardoso reassures that the foreign exchange market remains open and transparent, inviting stakeholders to address their forex needs through the official channels.

Furthermore, Cardoso clarified the distribution of fertilizers to farmers as a one-off measure and not indicative of a shift back to direct interventions by the CBN, underscoring a commitment to strategic, regulatory governance rather than direct market involvement.

 

 

 

 

 

 

 

 


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CBN Urges Banks to Expedite Action on Recapitalisation

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Central Bank of Nigeria (CBN) has directed deposit money banks in the country to expedite action to increase their capital base from the current ₦25bn.

CBN Urges Banks to Expedite Action on Recapitalisation

Olayemi Cardoso, governor of CBN

Olayemi Cardoso, governor of CBN, stated this during the apex bank’s 294th meeting of the Monetary Policy Committee (MPC) on Tuesday in Abuja, when the MPC hiked the interest rate by 22.75% to 24.75%.

The apex bank chief said the MPC examined developments in the banking sector and expressed satisfaction that the industry remained stable. The committee, however, said to guard against risk, commercial banks in the country should accelerate their recapitalisation efforts.

Cardoso said, “The MPC also reviewed developments in the banking system and noted that the industry remains safe, sound, and stable. The committee thus called on the bank to sustain its surveillance and ensure compliance of banks with existing regulatory and macro-potential guidelines.

“The MPC also enjoined the banks to expedite actions on the recapitalisation of banks to strengthen the system against potential risks in an increasingly globalised world.”

 

 

 

 


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