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Mobile Money Meets Roadblock after Hype

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Poor merchant acceptability and other factors have conspired to hobble the uptake of mobile money, which involves the transfer of money from one mobile phone to another without any need for a bank account, Nigeria CommunicationsWeek findings have shown.

Touted as a game changer, the growth today is however slower than expected when compared to the pre-licensing hype in 2011.

Nigeria was expected to be at the fore front in mobile financial services uptake with projections estimated to dampen the East African success stories.

And what could be responsible for this low uptake?

Nigeria CommunicationsWeek investigations found that different countries approached the mobile money scheme bearing in mind the strong compelling needs of their citizens and how mobile money can be used as an intervention to drive processes.

In most countries where mobile money is working, person to person transfer seems to be the game changer.

In Nigeria however, the industry is still in the woods to clearly position killer services that will be a must use for the teaming masses that do not have access to basic financial services and yet own a mobile phone.

According to the Efina survey of 2012, less than 30 million Nigerians are currently banked and yet millions more, own a mobile device.

Experts knowledgeable in areas of mobile financial services said that inadequate distribution and agency network constitute strong road block to the system.

Killian Clifford, director at MobileMoney Consulting UK,  said that “it is critical for consumers to see benefits of switching from cash to mobile money at merchants locations. If they cannot see the benefits, they will not use mobile money at those locations”

Nigeria CommunicationsWeek gathered that from the issuance of the first store and charge cards through to the development of credit cards, the business model has been ‘acceptance-led’.

That is, it was the merchant’s willingness to accept card payments that drove customer demand rather than the other way around.

Merchants were happy to accept these payment as they generally denoted a more credit-worthy and higher-value spend customer.

Once card payments (and their associated loyalty bonuses) were more widely accepted, consumers were in turn happy to use them and thus demand was stimulated.

Emmanuel Okoegwale, principal associate, Mobile Money Africa took another route with his perspective of technology and interoperability.

Merchants enabled for mobile money transactions is still a novel in Nigeria and still a growing sector worldwide.

“It is existing but limited in spread and if the process does not integrate into existing POS systems, it becomes increasingly difficult for merchants to process mobile payment transactions at the store front” Okoegwale said.

Nigeria CommunicationsWeek gathered that e-payment is strongly backed by evidence and that is what POS enabled mobilemoney brings to the table.

The system has to be proven to have and even better what we have with current POS systems for merchants to make switch from cash or card to mobile money.

According to Okoegwale, inter operability might also pose a challenge where merchants are locked into a particular scheme and may not be able to accept payments from different service providers.

But that might be an issue of the past if Nigeria Inter-Bank Settlement System Plc (NIBSS) is able to implement the February deadline for all mobile payment providers to connect to the central switching systems that is mandatory for all providers.

Okoegwale however argued that if the merchant will not access his sales by close of business or latest the following day, It might be a disincentive to accept mobile payment at the store level since most merchants keep low inventory and restock on a daily or on-going basis which will require liquidity that will be hampered by the delays.

There are however hope at the end of the tunnel thanks to some  big time merchants  which are already accepting mobile money  such as the StanbicIBTC / Shoprite and Paga / Interswitch.

Okoegwale said that over time, other merchants will join the fray and mobile money will be main stream payment channel at merchant locations.

 


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E-Financial

Former SEC Leadership Failed to Regulate, Develop Capital Market- ASCSN

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Senior Staff Union under the aegis of Association of Senior Civil Servants of Nigeria (ASCSN) of Securities and Exchange Commission (SEC) has accused the past administration of the Commission led by Dr. Lamido Yuguda of failing in its mandate of effectively regulating and developing the capital market, which is an intricate part of the nation’s economy.

Former SEC Leadership Failed to Regulate, Develop Capital Market- ASCSN

ASCSN also urged the federal government to exempt workers of the commission from 50 percent operating surplus remittance

Abba Mamman Ali, chairman of the Union, stated this on Monday during a briefing with journalists in Abuja.

Recall that President Bola Tinubu had last Friday sacked Dr. Lamido Yuguda, former director general and announced a new management and board for the Commission.

While Mr. Mairiga Aliyu Katuka is the chairman of the new board, Dr. Emomotimi Agama is the new director-general.

Abba said the administration of the Yuguda “failed in its mandate to effectively regulate and develop the capital market, which is an intricate part of the Nigerian economy.”

Furthermore, he said the Yuguda-led Management “was insensitive and unresponsive towards issues of staff welfare especially issues bordering on staff promotion, gratuity and increase of staff emolument, amongst many others.”

He said, “Unfortunately, staff morale was at the lowest ebb under the regime of the immediate past Management.

‘It became clear to the SEC Staff Union and our parent body, the Association of Senior Civil Servants of Nigeria (ASCSN) that a vibrant capital market and a highly motivated SEC workforce could only be achieved through a change of SEC Management by Mr President.

“This prompted the Union to cry out to His Excellency, President Bola Ahmed Tinubu. By clearing out the ineffective SEC Management led by Lamido Yuguda, His Excellency, President Bola Ahmed Tinubu has lived up to his sterling reputation as a listening President.”

He said the SEC Staff Union has pledged to collaborate seamlessly with the new board under the leadership of board chairman, Mr. Mairiga Aliyu Katuka and Director General, Dr. Emomotimi Agama, to deliver a vibrant capital market in line with President Tinubu’s Renewed Hope Agenda.

However, to achieve this, he called for the commission to be exempted from the 50 per cent deductions on operating surplus as contained in the Finance Act 2024 because the Commission is a development institution.

He said, “We want this management to look into issues of staff promotion, vacancies and gratuity. We urge them to look at it very well and settle those issues as they concern staff directly.

“Also, there is need for Management to meet with the government on the issue of 50 per cent deductions on operating surplus. These deductions have almost incapacitated the Commission as the SEC has been having great difficulties carrying out its dual functions of regulating and developing the capital market.”

On the capital market, he said the Union is “urging the new management to constitute a market wide committee who will proffer solutions to the various issues currently bedevilling the market.”


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Kenya to Extradite Anjarwalla, Binance Executive Linked to Tax Evasion to Nigeria

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Kenya is preparing to extradite Nadeem Anjarwalla, a Binance executive wanted by Nigerian authorities for alleged involvement in tax evasion and a dramatic escape from custody.

Kenya to Extradite Anjarwalla, Binance Executive Linked to Tax Evasion to Nigeria

Anjarwalla was apprehended in Kenya over the weekend in a joint operation involving several agencies, including the Economic and Financial Crimes Commission (EFCC), Nigeria Police Force, Kenya Police Service, FBI, and INTERPOL, following weeks of search efforts.

He is expected to be extradited to Nigeria within the week to face trial on tax evasion charges, with the possibility of additional charges related to illegal passport use and escape from custody.

Anjarwalla, Binance Africa’s regional manager, along with another executive, Tigran Gambrayan, encountered legal issues in Nigeria in February due to their association with the crypto exchange.

Anjarwalla evaded custody in March using a Kenyan passport and had been evading authorities until his recent capture.

This development adds to the ongoing tension between Binance and Nigerian authorities. Gambrayan, who has been detained since February, is currently facing trial for alleged tax evasion.

However, the proceedings have faced delays, with the court adjourning the case twice due to issues with formally serving charges to the exchange. Binance CEO Richard Teng has expressed willingness to cooperate with Nigerian authorities, but specific efforts to secure the release of the detained executives remain undisclosed.

Similarly, Gambrayan’Kenya to Extradite Binance Executive Linked to Tax Evasion to Nigeria attempts to secure bail have encountered obstacles, with a federal high court in Abuja postponing his bail application hearing.

He is presently held at the Kuje Correctional Center pending further legal proceedings.


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Moniepoint MFB opens office in Lagos, pledges to do more for customers

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In today’s fast paced financial services landscape, which has been defined by the ubiquity of digital and mobile banking tools, microfinance banks continue to play a crucial role in advancing financial inclusion. The hallmark of banking is customer satisfaction as such organizations that consistently invent new ways to meet consumer needs and ensure that they are well catered to are viewed as exemplars.

In a move aimed at enhancing customer satisfaction while providing more outlets for addressing customers’ enquiries and requests, the definitive bank for small and medium-sized businesses in Nigeria, as well as their customers and employees, Moniepoint Microfinance Bank has announced the opening of a new office in Lagos.

The new office which is situated on Admiralty Road in the Lekki area of Lagos follows from the relocation of its MFB office from Oyo-Ibadan Rd to Lagos. The new Moniepoint MFB office offers a full suite of banking services that cater to the essential financial needs of its customers, empowering them to truly live productive lives.

Commenting on the development, the Managing Director, Moniepoint MFB, Babatunde Olofin noted that the Bank’s visionary commitment to ensuring the creation of a society where everyone experiences financial happiness and they are sufficiently empowered to bring their dreams to fruition adding that the new branch is in strong alignment with this proposition which alongside its other core digital banking channels, plays a key role in how the financial institution serves and provide solutions to customers across the country.

“As we consistently bolster our digital capabilities, we recognize that physical sites remain an important touchpoint for many customers, who relish the trust, inter-personal touch and clarity at face-to-face conversations which our amazing customer service personnel provide.

“As such, creating connected experiences – physical and digital to provide access to best in class banking services affords us the privilege to deliver customer satisfaction and drive our business growth even as we strive to meet and surpass the expectations of our stakeholders,” he said.

Olofin reiterated that at the heart of Moniepoint’s success are its highly esteemed customers and that judging from feedback, testimonials, as well as the huge adoption of its products and services, the Bank is poised and well positioned to deliver more quality and value-adding banking services.

It will be recalled that Moniepoint MFB recently launched a USSD code,*5573# to offer customers a fast and user-friendly platform for consumers to carry out their banking activities safely and securely. This is in addition to a partnership that has been forged with the Corporate Affairs Commission (CAC) to digitize over 30 million MSMEs in the next 5 years with a view to enabling them to contribute more meaningfully to job creation and national growth.


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