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Blame Boko Haram, Others for Poor QoS – Goodluck

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Akinwale Goodluck,  corporate services executive at MTN Nigeria  has oversight for Regulatory/Government Relations, Commercial/Legal, Company Secretariat, Corporate Communications and the Corporate Social Responsibility function.

He is an acknowledged resource on issues pertaining to the legal and regulatory framework of the oil and gas, telecommunications and banking & financial services sectors.

Since joining MTN in December 2001 as commercial legal advisor, Goodluck has held positions of increasing responsibilities culminating in his latest appointment.
 
Goodluck had worked at Nigeria’s pioneer investment bank, NAL Merchant Bank where he acquired considerable expertise in legal advisory services, corporate finance and financial services.

Thereafter, he joined the services of The Law Union, a firm of barristers and solicitors, with primary responsibility for the Corporate and Commercial Law Group of the firm.
He spoke to Miebi Senge

Intractable Problem of Quality of Service
I think the issues around quality of service border around two things: one, there isn’t enough capacity; and secondly the availability of that capacity.
 So two things, capacity and continued availability of that capacity. The issue of capacity essentially lies in the hands of the operators. It is for us as operators to get a good understanding of the demand and put in the capacity to meet that demand.
The good news is that operators have the resources to install the required capacity but the reality is that it is extremely difficult to put infrastructure in the ground in our environment.
The same sort of infrastructure challenges that have bedeviled the power industry also affect the telecommunications industry. Telecoms infrastructure cannot exist in vacuum and there has to be parallel growth in other sectors for the full realization of the benefit of increased rollout.
Beyond that, when we are even able to put the infrastructure in the ground, the challenge then becomes making it available to carry traffic.
The litmus test is then to ask if that additional capacity is available to relieve the congestion in the network.
We are finding ourselves in a situation where operators are building base stations, integrating them into our networks, but because of circumstances beyond our control, that infrastructure is not carrying traffic.
And if that infrastructure is not carrying traffic, it is not relieving congestion. Then we begin to see the challenges in terms of quality of service. Definitely, customers’ experience will be very sub-optimal.

Why are They not Carrying Traffic?
When you are building a network, you need to make that network available to carry traffic. It needs to be integrated; it needs to be carrying traffic, and subsequently relieving congestion.
We find ourselves in a situation where, because of a lot of extraneous circumstances, a lot of infrastructure are not carrying traffic for no fault of the operators’. If you look at the North-East, we have about 200 base stations that are not available to carry traffic today because of the problem of insurgency, and the attacks on our base stations.
We also have a lot of base stations that are sealed up by different agencies of government. Again, this is contributing to lack of capacity.
Then, you have the day-to-day problems like community lock outs, area boys’ agitations, etc. All those things are also negatively impacting networks.
I would say in a nutshell, those are the two major factors impacting quality of service, and we need all stakeholders to resolve those issues.

Major Challenges to Quality of Service
It’s a challenging environment, but I dare say that to whom much is given, much is expected. As the biggest operator in Nigeria today, in fact, the biggest operator in Africa today in terms of subscriber number, there are a lot of expectations from our subscribers, our regulator, legislators, our friends in the media and other stakeholders about the quality of service.
 Nigerians are tired of excuses, and they want good quality. Aside from the things I spoke about earlier on, we’ve seen in this market in the last 18 months, a significant reduction in tariffs. This coupled with all sorts of promotions, has led to a greater demand for our services. So we have seen minutes of use go up as a result of tariffs coming down.
 People are talking a lot more and it means that we require a lot more capacity to deal with that. I think that perhaps some of the competition has been a little exuberant and there is need for the industry to self-regulate and ensure that as the industry chases subscriber number, we do not mortgage quality. So we find that the way prices have come down in the last 18 months has also led to greater demand and as such we are having to play catch-up all the time.
There is work for everybody, including the regulator to ensure that the business environment or the competitive environment is a lot saner so that we can preserve the long term sustainability of our industry.

MTN  and Local Content Initiative
The reality is that nobody can operate in an environment without using local resources. For us as a business, we have also gone beyond patronising people just for the sake of patronising them. We believe that there is significant value-add by using local contractors.
They are very competent and able Nigerians. We have worked with a few partners, and as our business has grown, their own businesses have grown tremendously. We see them in different areas of our business- in the areas of network build, information systems, marketing, sales and distribution. We are working with Nigerian partners
Recently, there has been a lot of clamour for more Nigerian participation and local content. I can share with you that while a lot of our competitors have handed over their entire network build to foreign OEMs, (we have also handed over a considerable part to the OEMs, which in this market are typically the Ericssons, Huaweis and ZTE).

What is the Status of WACS Now?
WACS is live and carrying traffic for MTN and a lot of other operators. A lot of people have both live and redundant capacity on WACS. WACS has delivered on expectations.
The Bandwidth pipe coming into Nigeria has increased.

Internet Experience
Your bottleneck is not at the WACS end. Your bottleneck is between where WACS terminates on the beach and where you are using Internet service.
If we had a situation where all my backhaul was done by fibre and all the base stations were connected by fibre, and then connected to the base station controllers (BSC) by fibre and then to the switch by fibre, the speed would be awesome.
Although we are able to land the speed at the beach, to distribute it inland as effectively as we would like remains a challenge.

What Would you be Saying to the NCC and other Stakeholders?
For us to achieve what we are all trying to in the area of broadband, we need a lot of fibre in the ground. We need a concerted effort; NCC to support the operator, to support the private sector to roll out this fibre. We need the involvement of the state and local government.
We need to take away the hand-cuffs and chains impeding roll out of fibre, such as prohibitive right-of-way costs, etc. We need the cost for right-of-way in Lagos or in Kano or any other city in Nigeria not to be more expensive than the cost for the right of way in New York. We need to have affordable fibre in the ground. That will translate to affordable bandwidth and a much better experience.

Nigerians Enjoying Latest Technology in the Mobile World
In our industry, yes. In fact, we are probably always at the cutting edge. Because of our volumes here, and the large appetite demonstrated by operators in Nigeria, we are typically being offered best-in-`class technology and we are always given top priority in terms of queuing for the latest equipment.
What we need to put on top of that is to ensure that we have an environment that can receive the infrastructure, so that we can see the benefit of the latest technology that the operators in Nigeria are deploying.

MTN’s Success in Nigeria’s Challenging Business Environment
I wish I could tell you everything we are doing, but I would be helping the competition. I think the bottom-line is that we took a decision to invest and reinvest, and we haven’t stopped investing. When a lot of people were scared and sceptical about Nigeria, we took the bull by the horns.
When some of our competitors were changing ownership regularly, we stayed the course. We are seeing the benefits of the investments that we have made.
Today, we have the biggest subscribers, serving in excess of 45 million Nigerians. With that amount of scale, your business will be big.
We are also a very frugal and prudent organisation. In the first five years of MTN Nigeria, we took a decision not to externalise any dividend. So no shareholder got any dividend for five years.
Instead, we put all the money back into the system and they are now beginning to reap the fruit of their labour.


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Defending the foundations for connectivity

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By Engr. Gbenga Adebayo

In 2001, when the first GSM call was made in Nigeria how many of us would have envisaged the digital world that we live in today? The pace of growth and the rate of adoption of telecoms solutions in Nigeria has been revolutionary. It is a globally acknowledged case study that we should be proud of and a clear demonstration of what can be achieved.

Almost all of us today are reliant on the network connectivity that it has enabled in different shapes and forms. From the simple need to communicate with loved ones, to the digital platforms that enable our access to and consumption of entertainment, financial products and other critical services. Our reliance on these systems is becoming more and more acute, whether it is citizens, governments, or corporations. System downtime is increasingly disruptive and offline manual redundancies are often in the advanced stages of being phased out. The pace of this transition is not slowing down. With the core infrastructure in place, innovation is driving the exponential growth of services that ride on it. From the fully adopted social media that has changed the way we interact, to the emerging Artificial Intelligence (AI) revolution.

While this innovation is enabling exciting new possibilities, there is a tendency to focus on those opportunities, to the detriment of the core infrastructure on which it rides. It is imperative that we retain a focus on the optimisation of that infrastructure and enable continued investment in its development. We have seen how the transition from 2G, through to 3G, 4G and 5G have each enabled the development of more and more sophisticated solutions.

The continued development of core infrastructure has to be sustainable, and over the last few months we have begun to see the challenges that the operators that provide it are facing. Both MTN and Airtel have declared significant foreign exchange (FX) losses in Nigeria, and the stress is not linked to them alone. The entire ecosystem is battling with a range of challenges that must be addressed. If we fail to do so, the downstream impact on innovation will be severe. Telecoms infrastructure requires a base level of investment to maintain its current capabilities, and significant additional investment to expand and grow. It is capital intensive and that capital has to be generated through sustainable business models.

At the heart of the challenge the industry faces is the issue of rising costs. Recent financial losses are directly linked to the cost of operating towers that rely on inputs like diesel, which have increased significantly as the Naira has depreciated. The provisions large telecom companies have had to make, and the consequent losses and impact on their reserves is a red flag. It tells us that business as usual is not sustainable. If we continue as we are, then those companies will struggle to continue to invest in and maintain existing services.

But those costs are not the only challenge. General cost inflation, multiple taxation, regular and damaging vandalisation of infrastructure and the costs associated with regulatory compliance all help contribute to the high cost of operations. We cannot continue to follow a path that asks those companies to simply accept those rising costs. It is no longer sustainable, and we have reached an inflection point.

This is a critical moment for the industry. How we approach and resolve it will define the future of Nigeria’s digital economy. If you want to be able to enjoy the benefits that digitisation brings. If we want the infrastructure that enables AI and helps us drive growth, then we must take action now.

Cost-reflective tariffs, like it or not, are simply non-negotiable. We have seen the impact of price controls in other segments of the economy, like power. If providers cannot operate sustainable business models, then they stop investing. When that happens, the existing infrastructure starts to crumble. For power, a consumer can choose to take ownership of the solution by buying a generator, or a solar panel. For fuel, the government can step in as the provider of last resort and manage a subsidy regime that mitigates the impact on the population. Those options are not available in the telecoms sector. There is no self-help solution.

We fully understand and appreciate the financial stress that Nigerians are experiencing today. The cost of living is the single most significant factor in most people’s daily lives. But those people are still able to enjoy the benefits that connectivity brings, at the price they paid before these challenges became so acute. Imagine a future in which the gains of the last twenty years are reversed. Nigeria, and Nigerians simply cannot afford it. The pain that we would feel under those circumstances would be exponentially worse.

We need to find a long-term, sustainable and manageable solution to this problem. Prices will need to rise, but action needs to be taken in a measured way, through sustainable conversations and partnership with the government. It is time to address this head on.

Engr. Gbenga Adebayo is the Chairman, Association of Licensed Telecoms Operators of Nigeria (ALTON)


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.NG Domain is Nigeria’s Pride Online – Akinsanya

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The .ng domain name, Nigeria’s country code top-level domain (ccTLD), is the nation’s critical resource in the digital space, says Adesola Akinsanya, the president of the Nigeria Internet Registration Association (NiRA).

Akintola Owolabi, Professor of Cost and Management Accounting at Lagos Business School (front – third from left; Adesola Akinsanya, the president of the Nigeria Internet Registration Association (NiRA) (Front – fourth from right), flanked by members of EBOD and Management Team of NiRA during a training programme at LBS.

The .ng domain extension is unique to Nigeria, and it can give businesses a strong local identity.

This can help establish trust with customers, which is especially important for businesses that rely on local customers.

Mr. Akinsanya made the comments at NiRA Executive Board of Directors (EBOD) and Management Training held at the Lagos Business School (LBS).

The NiRA Executive Board and Management Training at LBS spanned a series of intensive interactive sessions designed to address critical challenges and opportunities in the digital domain.

The training program emphasized the importance of strategic vision, ethical decision-making, and resilience in the face of digital disruptions.

Participants gained insights into global best practices in digital governance, risk management, and leveraging digital technologies for business growth and societal impact.

Mr. Akinsanya, highlighted the significance of the collaboration with LBS, stating, “The NiRA EBOD/Management Training at LBS underscores our commitment to fostering a robust digital ecosystem in Nigeria. It equips leaders with the expertise to address complex digital challenges especially in accounting and financial management while harnessing the immense opportunities of the digital age.”

The program featured distinguished speakers, industry practitioners, and faculty members from LBS, providing a holistic learning experience enriched with real-world case studies and practical insights.

Participants commended the program for its relevance, depth of content, and interactive learning approach, noting its immediate applicability to their roles and responsibilities.

The NiRA EBOD Training at LBS represents a milestone in advancing digital leadership and governance in Nigeria.

“By equipping leaders with cutting-edge knowledge and strategic insights, the program contributes to building a resilient and innovative digital ecosystem that drives sustainable growth and societal development, especially from NiRA perspective. We must fashion out ways of increasing .NG domain name adoption which is our national pride in the digital space”.

Speaking further on why Nigerians and businesses should adopt the .NG domain name, the NiRA president said, “.NG domain name gives your brand special recognition both on and offline.

“Using a .ng domain name can help your business stand out in the Nigerian and global market. It is a great way to differentiate your brand from competitors and establish a unique identity. A .ng domain name is easier to remember, which can make it more likely that customers will return to your website in the future”, he said.

“It instantly communicates to internet users that your business is located in Nigeria. This can be especially helpful if you operate in a niche or industry where location is important to customers”, the NiRA boss added.

He added that Google and other search engines prioritize local content in search results, hence using a .ng domain name can help improve your website’s search engine ranking for local searches.


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Climate Action Africa Opens Applications for CAAF24 Deal Room

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Climate Action Africa (CAA), a leading advocate for climate resilience and sustainable development, has announced the opening of applications for the Deal Room at the 2024 Climate Action Africa Forum (CAAF24). The Deal Room is a groundbreaking platform that aims to connect high-impact climate innovators in Africa with potential investors seeking to accelerate sustainable solutions.

The CAAF Deal Room is a strategic initiative that aims to create opportunities for innovators in the climate-tech domain focusing on emission reduction, energy, agriculture, transportation, circular economy, and building and construction.

The goal of the Deal Room is to select finalists who will have the opportunity to pitch their innovative ideas and solutions at the upcoming 2024 Climate Action Africa Forum, which will be held on June 19th in Lagos, Nigeria.

The Deal Room aims to boost investments in Africa’s green economy by galvanising a community of innovators, entrepreneurs, and investors to create applicable solutions that can mitigate the challenges of climate change on the African continent.

The Deal Room session will facilitate financing for solutions contributing to the growth and sustainability of Africa’s green economy. These deals may encompass prize money, equity plans, debt financing, mergers and acquisitions, and other investment options.

“Through the CAAF24 Deal Room, we aim to bridge the critical gap between promising climate ventures and the essential resources they need to thrive,” says Grace Oluchi Mbah, Co-founder and Executive Director of Climate Action Africa (CAA). “By facilitating connections between passionate entrepreneurs and dedicated investors, we can collectively unlock the immense potential of climate solutions in Africa.”

The eligibility criteria for applying include:

●     The company must be African-owned and operate in any of the 54 African countries.

●     It must be a for-profit company, between 1-5 years post-incorporation, post-MVP (minimum viable product), and post-GTM (go-to-market).

●     The company should leverage digital technology to deliver its business model.

●     Female ownership is an added advantage.

 Those eligible to apply include venture capitalists, impact investors, climate tech startups, Green SMEs (small and medium-sized enterprises), philanthropic organisations, and government representatives.

Following the CAAF24 deal-room will be a post-event accelerator in partnership with the Silicon Valley-based Founder Institute and IDEA Africa. This Africa-wide initiative is specifically designed to further accelerate and enhance support for promising Climate Tech startups and founders who participated in the Deal Room.

The official unveiling of this accelerator will take place at the Climate Action Africa Forum 2024 (CAAF24), marking a significant step forward in driving Climate Tech innovations throughout Africa.

Applications for the CAAF24 Deal Room are open from April 22nd until May 17th. Interested applicants can register at https://deal.caaf.africa/register.


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