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PayPal Ensures Trust, Eliminates Cash on e-Commerce Delivery- Dahan

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Efi Dahan is the regional director, Africa and Israel, PayPal. In his role, Dahan is responsible for market development, creating partnership with large merchants, collaboration with banks and channels as well as consumer acquisition. He is also focused on cooperation with startups and introduction of new technologies to PayPal. Prior to joining PayPal he was a co-founder and CEO of BUY2, one of the largest group buying companies in Israel, where he drove the company from its inception to becoming a market leader. In Buy2 Dahan gained a broad firsthand experience with e-commerce and digital payment domains. Before that he was VP Business Development at Aniboom, a VC backed innovative startup and the first global virtual studio for Animation. Previously Dahan served as general manager of Content division at Comverse where he led the company’s content strategy, business activity and services to tier 1 mobile operator worldwide. Dahan has a BA in finance and economics as well as LL.B from IDC Herzliya, the first private institution of higher education in Israel. In this interview with peter ugwu, he disclosed PayPal’s plans for the Nigerian e-payment space.

PayPal’s Assessment of Nigeria Peculiarities
The Nigerian consumers love to shop online. In a research conducted by Ipsos on behalf of PayPal in November 2014 in Nigeria, South Africa and Kenya, we found that Nigerian shoppers are the most advanced when it comes to e-commerce, when compared to South African and Kenyan shoppers. In fact, 89% of internet users in Nigeria already shop online or expect to do so in the future. Nigerians who have shopped online in the past said faster delivery of good, safer ways to pay and lower product costs are drivers for them to do more shopping online.

Level of PayPal Acceptance
The PayPal adoption rate among Nigerians so far is very positive and we expect it to continue to grow in the future. PayPal’s popularity and usage is growing, to the extent that 72% of online shoppers in Nigeria, aware of PayPal, agree it is the safest online payment method, according to the Ipsos research. There are millions of people in Nigeria who are eager to engage in online commerce and our goal is to help them make payments more easily and securely.

What PayPal ‘Feared’ That Delayed Its Launch In The Market
The word ‘fear’ is inaccurate. Entering any new market requires investment as well as careful planning and preparation. We take our responsibility to manage people’s money very seriously, we have to balance our desire to make our services available for everyone with our desire to expand our services in existing markets. We don’t enter a new market unless we believe we can manage the risks; we have spent more than a decade building a risk management infrastructure that can be adapted to new market opportunities.

Ipsos’s Study On Nigeria, Others
Since we launched the service in June 2014, Nigeria has grown rapidly in terms on numbers of users. In the Ipsos research mentioned above, we found that PayPal is the second most often used online payment system (after Google Wallet/ Google Checkout which is probably mostly used to purchase apps from Google Play). We also found that consumers agree PayPal is a fast (85%), convenient (83%) and safe way to pay online (73%).

PayPal’s Perception on the Future of Mobile Money or e-Wallet on the African Continent
People are becoming more comfortable with online transactions as convenience is key. Based on the Ipsos research mentioned above, 24% of internet users who do not currently shop online expect to do so in the future. To help customers overcome their barriers when it comes to online shopping, we offer them a faster, easier and more secure payment method.

With e-commerce anchored on the convergence of mobile, with particular reference to Sub-Saharan Africa, is trust still a major issue?
The answer is yes. Again, referring to the Ipsos research, we found that 31% of Nigerian internet users are concerned about security of online payment and have stated it as a barrier to start shopping online and 26% are concernced they will not receive the item they bought. 40% have indicated having a safer way to pay online would drive them to shop more. This is a key reason for PayPal’s popularity in Nigeria. Trust is the foundation of our customer relationships, when you make a payment with PayPal, we do not share your financial informationwith the seller. This gives our customers more control and provides them with an extra layer of security.

Other Issues To Be Addressed For Improved e-Payment Africa
Trust is parmount to encourage consumers to shift from the popular cash on delivery payment option. Aside from providing safer ways to pay online, addressing delivery issues is also key to the development of e-commerce in Nigeria. Offering faster, more flexible and reliable delivery will surely have a great impact in driving consumers to shop online.

Plans for Nigeria
Currently, we offer Nigerians the opportunity to register for free for a PayPal account to make payments on overseas websites. Over time, we plan to expand our service offering in Nigeria to include services that will lead to better experiences in online and mobile payment methods in Nigeria.

Has PayPal Opened The Way For Africans To Enjoy The PayPal Global Payment Service, The Payflow Gateway and Bill Me Later?
At this stage, we pride ourselves in helping Nigerian consumers to shop online at thousands of retailers around the world with greater ease and with the confidence that their financial information is kept more secure and not shared with the seller.

What Other Plans Do You Have For The Market?
We are constantly innovating and looking for new ways to meet the needs of our customer. While we do not comment on future plans, we can confirm that we are evaluating ways to improve our product offerings to best serve the needs of our customers in this market.

 

 

 


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Remedial Health Unveils New App with Digital POS to power operations for Africa’s Neighbourhood Pharmacies

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Remedial Health, a health tech startup that develops solutions to make Africa’s pharmaceutical value chain more efficient has unveiled an updated version of its customer-facing app, designed to function as an operating system for neighbourhood pharmacies and Proprietary Patent Medicine Vendors (PPMVs) across the continent.

The new app comes with a digital POS terminal to support payment collection, virtual business accounts to receive payments, an in-built barcode scanner feature for recording product sales and store-switch functionality to enable the seamless management of multiple stores, as well as inventory management solutions for restocking and easily identifying short-dated products.

The app also offers comprehensive financial reporting to manage profit and loss, and data analytics to inform decision making.

Despite accounting for 85 per cent of retail medicines sold in Africa’s pharmaceutical industry (projected to reach $70 billion market size by 2030), the absence of bespoke digital tools to manage their unique sales and inventory management needs means neighbourhood pharmacies and Proprietary patent Medicine Vendors (PPMVs) are unable to run their operations as effectively and profitably as possible.

At the same time, the reliance on paper-based inventory and sales management processes means manufacturers have limited empirical insights into customer behaviour to inform their decisions on production and distribution.

The new Remedial Health app has been designed specifically for healthcare businesses in Africa, with tailored features that have been designed to support effective decision making to drive business growth and profitability.

Starting in Nigeria, healthcare businesses can access vetted medicines, and manage their sales and inventory on one easy-to-use platform, freeing up time and capacity to effectively serve their customers and communities.

The app also enables Remedial Health to provide consolidated, real-time data on market behaviour to manufacturers for increased profitability and better decision-making across the value chain.

According to Samuel Okwuada, CEO, and co-founder of Remedial Health, “Neighbourhood pharmacies and PPMVs represent the frontline of healthcare delivery in Africa but they have historically been left to their own devices to figure out how to be efficient and profitable.

“Our mission is to empower these essential service providers with the tools they need to manage day-to-day operations and seamlessly run their practices effectively. We spent a lot of time interacting with our customers in the process of delivering this product and the feedback has been great.

“We are excited by the opportunity to get the app into the hands of pharmacies and PPMVs across the country to support their ongoing success, as well as the health and wellbeing of the nation”.

In 2023, Remedial Health sold more than 300 million individual packs of medicines to 7,500 hospitals, neighbourhood pharmacies and PPMVs across all 36 states of Nigeria.

Its customers also improved their profits by 30 per cent on average, with access to more than 8,000 vetted products at the same, or better than, open-air medicine market prices.

They can also access same-day delivery and leverage inventory financing to minimise cash-flow friction for routine orders and maximise sales opportunities.


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EnterpriseNGR Expands Financial Centres to Three African Countries

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EnterpriseNGR has signed a Memorandum of Understanding to set up the Africa Roundtable of Financial Centres – a chapter of the World Alliance of International Financial Centres, in Mauritius, Morocco and Rwanda.

The MoU, signed recently in Mauritius, brought together EnterpriseNGR, the Economic Development Board of Mauritius, Casablanca Finance City Authority, and Rwanda Finance Limited to foster collaboration, promote investment opportunities, and drive sustainable development within the financial centres of its member countries and Africa at large.ort the exchange of best practices between members, enhance visibility regionally

A statement from EnterpriseNGR said that it was joining forces with the three countries to specifically pursue five key objectives.

These objectives include “Jointly strengthen the competitiveness of financial centres in Africa. Collaborate through projects, research papers, communiques, and events to position the African Continent, demonstrate the myriad of investment opportunities, and showcase the role that financial centres play within the African Continent.

“Conduct joint initiatives to supp and internationally, and provide African financial centres with a unified voice regionally and internationally.

“Facilitate the development of dialogue with major financial centres outside the African Continent and build communication channels with African institutions, including regulators and policymakers, as well as African financial services industry associations, and advocate for regulatory coordination amongst members of the Africa Roundtable to promote cross-border investments and financial services.”

Commenting on this collaboration, the Chairperson of the Africa Roundtable, Mr Ken Poonoosamy, said, “The signing of the Memorandum of Understanding for the Africa Roundtable of the WAIFC represents a pivotal stride in fostering synergy among financial hubs within the African sphere, with the shared objective of catalysing economic advancement across the continent.”

Ms Obi Ibekwe, the Chief Executive Officer of EnterpriseNGR, represented by the Director of Policy & Public Affairs, Mr Lami Adekola, expressed her excitement over the development.

She said, “It is a historic achievement, and EnterpriseNGR fully endorses the Africa Roundtable of the WAIFC and is excited for the immense opportunities it represents for Nigeria and the African continent. Our collaboration with the four African countries promises to bolster financial competitiveness on the Continent and amplify Africa’s global presence.

We will leverage this Roundtable to unlock the full potential of African financial centres to drive prosperity and development for our nations and beyond.”

EnterpriseNGR became a member of WAIFC in 2023 during the WAIFC board meeting hosted by TheCityUK in London.

The MoU, which was signed recently in Mauritius, brought together EnterpriseNGR, the Economic Development Board of Mauritius, Casablanca Finance City Authority, and Rwanda Finance Limited, to foster collaboration, promote investment opportunities, and drive sustainable development within the financial centres of its member countries.

A statement from EnterpriseNGR said that it was joining forces with the three countries to pursue five key objectives.

According to the group, these objectives include “jointly strengthen the competitiveness of financial centres in Africa. Collaborate through projects, research papers, communiques, and events to position the African continent, demonstrate the myriad of investment opportunities, and showcase the role that financial centres play within the African continent”.

It added that it would enable it to “Conduct joint initiatives to support the exchange of best practices between members, enhance visibility regionally and internationally, and to provide African financial centres with a unified voice regionally and internationally.

Facilitate the development of dialogue with major financial centres outside the African Continent and build communication channels with African institutions, including regulators and policymakers, as well as African financial services industry associations, and advocate for regulatory coordination amongst members of the Africa Roundtable to promote cross-border investments and financial services”.

Commenting on the collaboration, the Chairperson of the Africa Roundtable, Mr Ken Poonoosamy, asserted, “The signing of the Memorandum of Understanding for the Africa Roundtable of the WAIFC represents a pivotal stride in fostering synergy among financial hubs within the African sphere, with the shared objective of catalysing economic advancement across the continent.”

Ms Obi Ibekwe, the Chief Executive Officer of EnterpriseNGR, represented by the Director of Policy & Public Affairs, Mr Lami Adekola, expressed her excitement over the development.

She stated, “It is a historic achievement, and EnterpriseNGR fully endorses the Africa Roundtable of the WAIFC and is excited for the immense opportunities it represents for Nigeria and the African continent.

“Our collaboration with the four African countries promises to bolster financial competitiveness on the Continent and amplify Africa’s global presence. We will leverage this Roundtable to unlock the full potential of African financial centres to drive prosperity and development for our nations and beyond.”


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5 Emails You Should Delete Instantly

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Amidst the daily influx of emails flooding into your inbox, it’s crucial to remain vigilant for signs of potential cyber threats. Keep a lookout for these seemingly innocent phrases that could spell trouble for your cybersecurity.

Trevor Cooke, the online privacy expert at EarthWeb, identifies five phrases you can search for in your inbox to weed out dangerous messages.

1. “Urgent Action Required”

Trevor advises, ‘This phrase often indicates an attempt to create a sense of urgency and pressure the recipient into taking immediate action without thoroughly considering the consequences.’ Cybercriminals may use this tactic to trick individuals into clicking malicious links or downloading harmful attachments.

Example: “Your account has been compromised. Urgent action required to secure your account. Click here to verify your login credentials.”

2. “Account Suspension”

Emails claiming that your account will be suspended unless immediate action is taken should raise suspicion. Cybercriminals often employ this tactic to coerce recipients into providing sensitive information or credentials under the guise of resolving a purported issue.

Example: “Your account will be suspended within 24 hours due to suspicious activity. To avoid account suspension, please confirm your account details by replying to this email.”

3. “Congratulations! You’ve Won”

Beware of emails proclaiming unexpected winnings or prizes, especially if you haven’t participated in any contests or lotteries. Trevor says, ‘Such emails often serve as bait to lure recipients into divulging personal information or clicking on malicious links.’

Example: “Congratulations! You’ve won a luxury vacation package. Click here to claim your prize by providing your personal details.”

4. “Click Here For A Special Offer”

Phrases enticing recipients to click on links for exclusive deals or offers should be approached with caution. Cybercriminals frequently use this tactic to redirect users to phishing websites designed to steal login credentials or install malware on their devices.

Example: “Don’t miss out on our limited-time offer! Click here to claim your 50% discount on all purchases.”

5. “Unusual Login Activity Detected”

‘Emails alleging suspicious or unauthorized access to your accounts aim to incite panic and prompt immediate action,’ notes Trevor. However, legitimate service providers typically communicate such notifications through their official platforms rather than through email.

Example: “We detected unusual login activity on your account. Click here to verify your identity and secure your account.”

How To Respond

Trevor recommends, ‘Upon encountering emails containing red flag phrases indicative of potential threats, the best course of action is to delete the email immediately and block the sender. Refrain from clicking on any links or downloading attachments to safeguard your personal information and maintain tight cybersecurity.’


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