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Policy Implementation Hinders Broadband Revolution – Adebayo

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Gbenga Adebayo, chairman, Association of Licensed Telecommunications Operators of Nigeria (ALTON) and  managing director of Communications Network Support Services Limited (CNSSL) a Business Process Outsourcing (BPO), operator in the telecommunications sector is a thoroughbred telecom engineer.
His career started from Siemens Germany where he spent 19 years before relocating to the country to assume the post of General Manager of VGC Communications.
When the Company was bought by MTN Nigeria, he founded CNSSL to support services to telecommunications operators which also included Call Centre management.
Adebayo spoke to chike onwuegbuchi on issues around quality of service and BPO operation in the country.

Quality of Service, Regulations and Protection of Telecom Infrastructure
The industry has done well. In particular, when we look at the service provision and the value the industry has brought to the ecosystem, it has done fairly-well.
Looking at job creation and employment opportunities, supports to small and medium enterprises and to other sectors of the economy, contribution to the GDP and FDI, the telecom sector is the best thing that has happened to Nigeria.
The telecom is in the forefront of taking Nigeria to the group of industrialized nations as we work towards vision 20:2020. In summary, the industry will continue to do well in-spite of the local challenges.
The industry is one of the few in the country that have brought value to the socio-economic development.

States Hostile to Providers in Terms of Regulations
There are few States that are in exception of being hostile to telecom operators. Majority of them, from the South to East, West and North; it is basically the same thing. Few are in exception, for example Lagos.

The Governor has shown some good examples that others should emulate. It is not just by reducing the charges on Right of Way (RoW) approval.

In the area of providing the enabling environment that operators require to deploy critical infrastructure, the State leads.

Also, there are efforts by the State Government to protect telecom infrastructure which is well commended. So, with the exception of Lagos, Edo and Kwara, others have not joined the trend of telecom revolution.

I put it that way, because once you allow telecom to blossom you have activated that economy. Meanwhile, it behooves on us, the operators to win the interests of those States that are hostile, but they have to show the desire.

They need to see the future socio-economic benefits of telecom more than the immediate internally generated revenue in telecom provisions. Therefore, there should be continuous engagement.

I am glad the Minister of Communications Technology has ignited the drive towards declaring telecom infrastructure as critical public assets; her efforts at the Federal Executive Council that led to the constituting of the National Broadband Council which comprises of all State Commissioners related to ICT, and so many other initiatives is commendable.

I am hoping that we will start reaping from the efforts that were made in 2013 and years ago. Lagos is a very good testimony and I am hoping we will have more of such within the first and second quarter of 2014.

Sanctions to Soften Hostile States
I think sanctions do not often help. We are engaging stakeholders at all levels. We have held meetings with different States to discuss some issues they raise concerning our members. But when all efforts made through dialogue are rebuffed, we will have no choice than to consider other alternatives.

And such alternative will be to accept whatever it is that will protect investments in this sector. Against that, we will clave our regulator to approve for us discriminative tariff in such that in States where there are higher costs of business we will have no choice than transfer the huge costs to the consumer.

It may lead to regime that when you make a call from State “A” tariff will stand at X and when it is from another location it switches to Y. Nevertheless, I am hoping that we will not get to that level. I have confidence in the commitments of various stakeholders to address the situation; and together we can move the industry forward.

It will push the economy higher as well, because we are not yet there. Next revolution is broadband, which is an enabler of trade more than the voice services.

 If we are to achieve the level of broadband provision to move our economy forward, then, we must remove all the barriers to network operations and maintenance.

Fast-tracking Broadband Revolution
One thing I have discovered is that we are good at identifying issues relating to broadband. But we are not good at proffering solutions to problems associated with the processes. It is not just in telecoms that this kind of attitude is obvious in our economy.

We know what the problems are, but instead of taking responsibility and dealing with the issues, remove the barriers and move; we tend to prefer to apportion blames.

Therefore, in the next dispensation and for us to be where we ought to be and have a driver for broadband, we need to take individual and collective responsibilities.

The era of apportioning blames should be over. In fact, NCC coming to blame operators and other regulators and counter blames from different quarters must stop. Every stakeholder must take responsibility.

It is an industry battle whereby we need collaborate to make the impact; both at the regulators level, communications, planning and approval, each one must take responsibility. The era of penalties and threats should be over.

Without that, I am afraid, it will be very difficult to achieve. I have been privileged to be a member of one of the broadband policy implementation councils and have seen the excellent work done by the Committee. But the implementation will pose its own challenges, unless we come together.

We should continue to remind ourselves that against wide held opinion, telecom is beyond the quality of service (QoS). Today, the industry is being assessed only from the trend of QoS. We are beginning to forget, and very quickly too, other benefits accruable in telecom operations which job creation, telecom as the driver of other industries, etc.

The banking sector in Nigeria, today, is reported to be one of the best in Africa. This success is traceable to the support and services provided by the telecom industry.

In summation, the benefits accruable in the industry are far beyond the issues we are focusing on presently.
As players, we will continue to improve on technology, although environmental factors are more of the challenges that we face.

Regulations and policies need to take cognizance of the challenges. And if the regulators will not take responsibility, go to town to feel the pulse of the industry they regulate, then we are in for a battle.

Extending BPO Call Centers to Other Sectors
We need to begin to see the benefits. Business Process Outsourcing (BPO) saves companies costs and turns them to be more efficient. It helps in reducing overhead costs for companies; they can give a portion of that aspect of their business to the third party.

And I think we have to start developing the confidence in that regards, which is about adopting the trend.

Such business was mainly carried out by the Indians, China and rest of them, but our people have started developing in such business area.

And Nigeria is seen as the next destination for the infrastructure, due to our level of education, population and most importantly, the benefits that telecoms have afford to businesses in BPO to thrive.

Without that the companies wouldn’t come in. in fact, you wouldn’t see their representatives or connect to them in far- away Europe and other parts of the world.

As players in that areas, we need to create awareness, while encouraging other sectors like banking and finance, aviation to embrace it.

And even the government is in need of contact; government can’t be the ‘be-all’ and ‘do-all’.

If they can provide an enabling environment, restoring confidence to what we do, it can make us (the industry) attractive. There are companies willing and across the world, they will come in.

Poor Welfare Package for Staff Among Some BPO Operators
In that regards, we need to encourage indigenous companies. I am glad that you have mentioned that the dominate players which are not local companies are the ones found wanting.

The indigenous companies are doing better and we will continue to do better hence we understand Nigeria’s socio-cultural environment.

We also understand the economic implications. Again, one factor that users will consider is the governance structure.

It’s not enough to identify these bad practices, but there should be need to fix the challenges confronting employees. However, among those socio-economic issues, there are things we can look at as the industry grows.

Telecom Services in the North-East
We are thankful to the government for the maintained efforts to curtail the insurgencies in the North-East.
Permit me to re-state our call for first line declaration for the protection of the telecom infrastructure after the incidents we had in the past years. It is an ongoing things; we are working with all stakeholders to ensure there is no part of the country that is not connected or remains out of service.

We are hoping that as the general situation improves in those areas, so also will telecom services will improve.

What is important is that we are working with the stakeholders. The speed of work will be determined by and considered by the various stakeholders.

We are cooperating with everyone. As an industry, we would like to have every part of the country connected or covered.

It is not in our interest that those things have happened; we wish that such experience does not repeat in our country.

We assure the public that we are doing the needful by working with the government and other Agencies to achieve the best for the whole country.   


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Defending the foundations for connectivity

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By Engr. Gbenga Adebayo

In 2001, when the first GSM call was made in Nigeria how many of us would have envisaged the digital world that we live in today? The pace of growth and the rate of adoption of telecoms solutions in Nigeria has been revolutionary. It is a globally acknowledged case study that we should be proud of and a clear demonstration of what can be achieved.

Almost all of us today are reliant on the network connectivity that it has enabled in different shapes and forms. From the simple need to communicate with loved ones, to the digital platforms that enable our access to and consumption of entertainment, financial products and other critical services. Our reliance on these systems is becoming more and more acute, whether it is citizens, governments, or corporations. System downtime is increasingly disruptive and offline manual redundancies are often in the advanced stages of being phased out. The pace of this transition is not slowing down. With the core infrastructure in place, innovation is driving the exponential growth of services that ride on it. From the fully adopted social media that has changed the way we interact, to the emerging Artificial Intelligence (AI) revolution.

While this innovation is enabling exciting new possibilities, there is a tendency to focus on those opportunities, to the detriment of the core infrastructure on which it rides. It is imperative that we retain a focus on the optimisation of that infrastructure and enable continued investment in its development. We have seen how the transition from 2G, through to 3G, 4G and 5G have each enabled the development of more and more sophisticated solutions.

The continued development of core infrastructure has to be sustainable, and over the last few months we have begun to see the challenges that the operators that provide it are facing. Both MTN and Airtel have declared significant foreign exchange (FX) losses in Nigeria, and the stress is not linked to them alone. The entire ecosystem is battling with a range of challenges that must be addressed. If we fail to do so, the downstream impact on innovation will be severe. Telecoms infrastructure requires a base level of investment to maintain its current capabilities, and significant additional investment to expand and grow. It is capital intensive and that capital has to be generated through sustainable business models.

At the heart of the challenge the industry faces is the issue of rising costs. Recent financial losses are directly linked to the cost of operating towers that rely on inputs like diesel, which have increased significantly as the Naira has depreciated. The provisions large telecom companies have had to make, and the consequent losses and impact on their reserves is a red flag. It tells us that business as usual is not sustainable. If we continue as we are, then those companies will struggle to continue to invest in and maintain existing services.

But those costs are not the only challenge. General cost inflation, multiple taxation, regular and damaging vandalisation of infrastructure and the costs associated with regulatory compliance all help contribute to the high cost of operations. We cannot continue to follow a path that asks those companies to simply accept those rising costs. It is no longer sustainable, and we have reached an inflection point.

This is a critical moment for the industry. How we approach and resolve it will define the future of Nigeria’s digital economy. If you want to be able to enjoy the benefits that digitisation brings. If we want the infrastructure that enables AI and helps us drive growth, then we must take action now.

Cost-reflective tariffs, like it or not, are simply non-negotiable. We have seen the impact of price controls in other segments of the economy, like power. If providers cannot operate sustainable business models, then they stop investing. When that happens, the existing infrastructure starts to crumble. For power, a consumer can choose to take ownership of the solution by buying a generator, or a solar panel. For fuel, the government can step in as the provider of last resort and manage a subsidy regime that mitigates the impact on the population. Those options are not available in the telecoms sector. There is no self-help solution.

We fully understand and appreciate the financial stress that Nigerians are experiencing today. The cost of living is the single most significant factor in most people’s daily lives. But those people are still able to enjoy the benefits that connectivity brings, at the price they paid before these challenges became so acute. Imagine a future in which the gains of the last twenty years are reversed. Nigeria, and Nigerians simply cannot afford it. The pain that we would feel under those circumstances would be exponentially worse.

We need to find a long-term, sustainable and manageable solution to this problem. Prices will need to rise, but action needs to be taken in a measured way, through sustainable conversations and partnership with the government. It is time to address this head on.

Engr. Gbenga Adebayo is the Chairman, Association of Licensed Telecoms Operators of Nigeria (ALTON)


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LCCI Urges FG to Simplify Trade Procedures to Boost Economy

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The Lagos Chamber of Commerce and Industry (LCCI) has said that the government needs to simplify and harmonize trade procedures and address bottlenecks in order to boost economic growth in the country.

President of LCCI, Mr. Gabriel Idahosa, gave the charge at a Quarterly media briefing on the State of the Economy yesterday in Lagos.

He said that the government has to create an atmosphere that promotes export growth and competitiveness, which is projected to boost export earnings, raise domestic revenue, improve citizens’ welfare, and increase business productivity.

“We recommend that reforms must include simplifying and harmonizing trade procedures as well as addressing bottlenecks such as port logistics, congestion, and transportation costs. This is expected to position the country as the commercial centre of the region and a springboard into regional value chains,” he stated.

On managing the persistent high inflation, the LCCI president said both monetary and fiscal authorities should focus on the factors driving the inflation rates by tackling the supply-side deficiencies instead of focusing too much attention on the demand-side management.

“We urge the Central Bank of Nigeria (CBN) to continue with its foreign exchange (forex) market reforms with intense discipline, as the high exchange rate against the naira is a major driver of the skyrocketing inflation rates.”

Idahosa acknowledged the improvement in the naira exchange rate in the last few days, moving towards the level of N1000 per dollar or lower.

“CBN needs to sustain its policy and regulatory reforms in the FX market, adopt policies that would attract more FX inflow into the economy as well as build market confidence in the performance of the FX market,” he added.

 


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Dufil Takes Donation of Indomie Noodles Cartons to Vulnerable Communities in Abuja and Environ

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In line with its commitment to provide critical support to indigent members of communities around the country in the face of the ongoing economic challenges, Dufil Prima Foods Limited, makers of Indomie Instant Noodles, in partnership with Golan Helps Abuja Food Bank Initiative (GHAFBI) and Meluibe Foundation on Wednesday, April 17 distributed Indomie noodles cartons to vulnerable communities in Kuje and Kubwa Local Government Areas in Abuja.

With the goal of alleviating hunger and supporting communities across Nigeria, Indomie Instant Noodles has committed to donating a substantial quantity of noodle packs to various NGOs working tirelessly to address food insecurity.

These organizations play a crucial role in reaching remote and underserved areas, ensuring that nutritious meals reach those who need them most.

“We are deeply committed to making a positive impact in the communities where we operate,” said Olusola Olayinka Idowu OON, former Permanent Secretary, Budget and National Planning, and the CEO/Founder of GHAFBI.

“At GHAFBI, we believe that everyone deserves access to wholesome and nourishing food. Our partnership with Dufil Prima Foods to donate Indomie Noodles packs is a big step towards addressing food insecurity and supporting vulnerable communities in Abuja”, said Idowu who was also the former National Conveyor, UN Food System Dialogues in Nigeria.

Speaking in the same vein, Obialunanma Nnaobi-Ayodele, Executive Director, The Meluibe Empowerment Foundation, expressed her gratitude to Indomie Noodles for the partnership. “Our vision as an NGO is to change the world one step at a time, by providing relief and support to vulnerable communities.

This is achieved through collaborations and partnerships, one of which is what we have done with Indomie Noodles. We remain grateful for their support through this food relief initiative”, she said.

By partnering with NGOs, Indomie Instant Noodles works closely with local leaders and community heads in directly engaging with rural communities to distribute noodle packs and provide immediate relief to families facing hunger and ensuring that food assistance reaches those who are most in need, especially in hard-to-reach areas.

“We are grateful for the opportunity to collaborate with NGOs and community leaders to make a meaningful difference in the lives of people facing food insecurity”, said Temitope Ashiwaju, Group Corporate Communications and Events Manager, Dufil Prima Foods Limited. “Together, we bring hope, love and relief for all”.

The community leaders and some of the beneficiaries also expressed their immense gratitude to Indomie for the support, stressing the impact the products donated will have in alleviating hunger in their communities.

Speaking at the outreach centre, His Royal Highness, Muhammed D. Jibril, Community Leader of Gbazango Community in Kubwa Local Government Area said: “I am very grateful to Indomie Noodles for coming to our aid in these challenging times. I pray for more expansion and growth for the business and may God bless Indomie Noodles”.

Other communities who benefited from the product donations include Wunmi, Tondo, Godoji and Shazhi communities in Kuje Area Council of Abuja.

Dufil Prima Food’s donation of Indomie Noodle packs underscores its commitment to corporate social responsibility and its dedication to supporting communities in need. By providing essential food relief, Dufil Prima Foods is contributing to the well-being and resilience of vulnerable populations in Nigeria.

Indomie Instant Noodles remains dedicated to bringing joy to mealtimes and making a positive impact in communities around the world.


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