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Eliminate Wasting Time and Act in Real Time

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Anton Jacobsz, managing director at Networks Unlimited

A sudden technical problem in an organisation, especially during business hours, can cause havoc for an IT department as it is not usually prepared for it, nor does it immediately know what the exact cause of the disruption may be.

 

This is according to Anton Jacobsz, managing director at Networks Unlimited, an authorised distributor of NETSCOUT solutions throughout Africa.

 

Jacobsz said, “There is no value, in such a crisis, in having the IT department internally trying to apportion blame between the network engineer versus the network technician or service provider. Instead, the IT department should have a system in place that avoids such ‘finger pointing’ and enables seamless and continuous operation, as well as effective preparation in the case of a crisis.”

 

Visibility for network engineers

Jacobsz said that network engineers need to be aware of as many touch points to the data as possible, especially with applications that are hosted in the Cloud.

Data sources throughout the network need to be leveraged to provide an overall picture of how services and applications are performing. NetFlow, SNMP, stream to disk packet capture, automated data mining and application performance alerting need to be used system wide to stay on top of performance and security threats, while providing IT professionals with actionable data in the event of a problem.

There are simply too many changing technologies for the network engineer to keep up with at an expert level. In view of this, the network engineer needs to rely on automated analysis tools to provide direction on problem alerting, isolation, and root cause resolution.

 

In order to validate, troubleshoot, and restore these systems, network engineers require visibility to take the right action in the right place, which ultimately saves the company money and prevents downtime.

 

Monitoring and analysis by network operators/ technicians

Before a new system goes live, it should be monitored and analysed by network operators using management and monitoring systems and tools.

There are major benefits to implementing these management systems – first, technicians will be able to keep step with a highly dynamic network environment, which places greater demands on their role.

These demands include application problem resolution and analysis of network components, which cannot be accessed in the Cloud.

In today’s critical network environments, technicians cannot continue to lean on legacy systems that only display up/ down status and ping response times. This data cannot facilitate finding the root cause of slow application response and often does not allow the problem to be isolated and resolved.

 

Preparation by service providers

This is a key to success, in addition to constant skill updates and the ability to be flexible and adaptable. Service providers need to establish and execute on some critical best practices to keep ahead of the complexity and to provide the highest level of service and support to their clients.

Key areas to focus on for best practice execution include:

  • Pre-deployment assessment;
  • Installation and test; and
  • Documentation and reporting.

Service provider field teams can improve project scoping and estimates, reduce call-backs and issues, and ensure satisfaction that results in prompt payment, additional service opportunities and referral business, by focusing on these three areas.

 

“It is important that IT divisions within the region’s enterprises are as efficient as possible in order for them to not only compete on a global scale, but to also, ultimately, have a bigger impact on the local economy. We are proud to have this kind of real-time service assurance and cybersecurity solution available to the African market, “ concluded Jacobsz.

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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E-Business

IBM Study Unveils Hidden Costs of Data Breach

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IBM Security has released a global study examining the full financial impact of a data breach on a company’s bottom line.

The study found that hidden costs in data breaches — e.g., lost business, negative impact on reputation and employee time spent on recovery — can be a huge factor. In a “mega breach” of 1 million or more records, one-third of the cost derived from lost business.

And the cost is on the rise; since the 2017 report, the average cost of a data breach globally has increased 6.4 percent, to $3.86 million, according to IBM. The number of mega breaches is also up — from nine in 2013 to 16 in 2017.

The study, sponsored by IBM and conducted by Ponemon Institute, also reveals that:

– Average cost of a data breach involving 1 million records is nearly $40 million.

– Estimated cost of a breach involving 50 million records is $350 million.

– Average time to detect and contain a mega breach (365 days) is 99 days longer than for a smaller-scale breach.

– In a mega breach, the greatest cost is from lost business, estimated at nearly $118 million for a breach of 50 million records.

A major factor in lost business cost is customer turnover — a recent IBM/Harris poll found that 75 percent of consumers in the U.S. say that they will not do business with companies that they do not trust to protect their data.

“The truth is there are many hidden expenses which must be taken into account, such as reputational damage, customer turnover, and operational costs,” said Wendi Whitmore, global lead for IBM X-Force incident response and intelligence services. “Knowing where the costs lie and how to reduce them can help companies invest their resources more strategically and lower the huge financial risks at stake.”

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Global Accelerex Trains Nigerian Security Agencies on Cyber Crime

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Global Accelerex Limited, a Central Bank of Nigeria-licenced Payment Terminal Service Provider and Payment Solution Service Provider, as part of its Corporate Social Responsibility Program, is set to train members of Nigeria’s Security Agencies on Cybercrime.

The event, which will hold on July 25, 2018 at Ladi Kwali Conference Center, Sheraton Hotel, Abuja, will enrich participants’ knowledge of the cyberspace and increase their versatility in dealing with on-line crime.

This collaboration, first of its kind in the e-payment industry, is borne out of the company’s desire to rid the nation of cyber criminals who continue to bring the country’s name into disrepute.

In addition to learning about cyber vulnerability, attendees will also learn about insider threats and sophisticated cyber adversaries.

The forum will host more than 30 participants including officials of the Nigerian Police, Nigerian Armed Forces, Economic and Financial Crimes Commission, Independent Corrupt Practices Commission, State Security Service, National Intelligence Agency and National Drug Law Enforcement Agency.

Others are Nigerian Security and Civil Defence Corps, Defence Intelligence Agency and Nigerian Custom Service.

“We applaud the effort of the Nigerian government in combating cybercrime and securing lives and property in the country. Global Accelerex is driven to compliment this effort to ensure that Nigeria is rid of these miscreants so that citizens can enjoy the cyberspace with the peace of mind they deserve.

It is absolutely critical that we support security operations so that Nigerians can use the internet freely, which is why this training is vital”, stated Stanley Peters, Chief Technology Officer of the company.

The National Security Adviser commends the initiative by Global Accelerex, saying that the move will definitely impact positively on the officers and the nation in general.

He added that continuous training is critical to stay ahead of criminals even as he revealed that attendees have shown a high level of enthusiasm at this unique opportunity.

Keynote speakers that will bring their experience to bear are Mr. Tahmeed Rab, Co-Founder and Managing Partner of Kaizen Solutions Group, Baltimore, USA and Mr. Peter Obadare, Co-Founder and Chief Operating Officer of Digital Encode.

Both experts are acclaimed for their ground-breaking achievements in cyber security, risk and compliance, mobile forensics, network and system consulting.

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Africa.com Acquires iAfrica

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Media holding company Africa.com has today announced its acquisition of Primedia and MTN-owned news portal, iAfrica.com. The terms of the agreement were not disclosed.

In a statement, Africa.com says the acquisition builds on the company’s strength in running the news Web site and the business publisher’s network, a group of nearly fifty business content publishers on the continent who have joined Africa.com to create a digital audience of over 15 million influential business people.

Africa.com chairman and CEO, Teresa Clarke, will serve as executive editor of iAfrica.

“The acquisition of iAfrica creates a next generation South African media platform with a global reach,” says Clarke. “By acquiring iAfrica, we are able to combine editorial, technology, and marketing resources, bringing the benefits of more original content and better site performance to readers of both iAfrica and Africa.com.”

Laura Joseph Africa.com’s MD, adds: “We are fusing a legendary African news portal with an innovative and dynamic management team under one umbrella. With combined resources, we will continue to make each site better and better.”

According to the statement, Africa.com has already started its re-branding of the iAfrica.com news portal.

“Africa.com is known for its creative content in the form of slideshows, videos, and infographics, and we will bring these content forms to iAfrica,” notes Debra Winter, COO of Africa.com.

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