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Etisalat Engages with Subscribers at Customer Forum in Ilorin

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In furtherance of its commitment to creating innovative avenue for better customer engagement and quality touch points, Etisalat, again hosted its customers in Ilorin, Kwara State at its quarterly interactive feedback session, Customer Forum.

The Etisalat Customer Forum is an interactive feedback session aimed at engaging customers to deepen relationships. The session provides a platform for valuable engagement with customers through constructive feedback on their experiences from using various services and products on the Etisalat network.

Speaking at the interactive forum, held during the week in Ilorin, the state capital, Director, Brands and Experience, Elvis Ogiamwanye, said the forum further underlined Etisalat’s recognition of its customers as being very important to the continued growth of the network in Nigeria.

While stating that the Customer Forum initiative was launched in 2010 with the objective of receiving feedbacks from customers across a wide range of issues, he revealed that feedbacks received at previous customer forums have helped the company in developing innovative products and services that solve every day problem for the customers.  

Ogiamwanye added, “At Etisalat, we are passionate about delivering value to our customers. This is why we come to them regularly so they can speak with us about our products and services. The feedbacks we get from them serve as a major input that has accelerated our growth in the Nigerian telecommunication industry.”

A customer who works with a fashion publication, Christina Odigie, commended Etisalat for the superior quality of its data service in Ilorin, and said this has empowered her to do more in view of the nature of her vocation. “I work for a fashion magazine, so I am always online 24/7 so I can stay ahead of fashion trends. I love to stream videos, download media, check Instagram and other social media platforms. I must say that Etisalat data quality is second to none”, she enthused.

Kwara State Commissioner for Environment, Otunba Taiwo Joseph, also commended Etisalat for its swift response to solving customers’ complaints. “I had some challenges with my line, it was fixed in no time after I complained at the Etisalat Experience Centre on Stadium Road here in Ilorin. Since then I have been enjoying both data and voice services without complaint”, he said. 

The key objective of Etisalat Customer Forum is to enable Etisalat receive quality feedbacks from customers across a wide range of issues including quality of its network service, customer service, products and offerings, CSR interventions and any other relevant issues bothering on the company’s operations. Etisalat Customer Forum has held pan-Nigeria across key cities including Lagos, Abuja, Port Harcourt, Enugu, Ibadan, Kaduna, Benin, Calabar, Uyo, Warri, Onitsha and Akure amongst others.


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Telcos Record N27Bn Loss from Damaged Fibre Cables

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Repairs and revenue losses from damaged cables are estimated to have cost Nigeria’s telecom industry almost N27bn ($23m) in 2023, according to documents obtained by Bloomberg.

Telcos Record N27Bn Loss from Damaged Fibre Cables

MTN Nigeria, the biggest wireless operator in Africa’s most-populous nation, and Airtel Africa Plc bore the brunt of the costs, the documents show.

MTN suffered more than 6,000 cuts on its fiber cable last year, the documents show.

On Feb. 28, a cut in its network in three different locations by a road construction firm, an oil serving company, and someone burning rubbish in a manhole meant customers faced more than five hours of data and voice outages.

The operator relocated 2,500 kilometers (1,553 miles) of vulnerable fiber cables between 2022 and 2023, at a cost of more than N11bn —enough to build 870 kilometers of new fiber lines in areas without coverage.

Broadband fibre optic cables form the backbone of modern communication infrastructure, enabling the high-speed data transmission that underpins a wide range of personal, business, and societal activities.

On several occasions, the Nigerian Communications Commission (NCC), the industry regulator, has acknowledged this challenge and expressed willingness to work on measures to address it.

These measures include stricter regulations to deter vandalism and improved collaboration between telcos and government agencies responsible for construction activities.

According to the NCC, the telecom sector will make up more than a fifth of the country’s gross domestic product by the end of 2027, up from 13.5 per cent in the third quarter of last year.


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NCAIR Relaunch: Pantami, Tijani Fight for Credit

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Isa Pantami, former minister of Communications and Digital Economy, has voiced his discontent over the relaunch of the National Centre for Artificial Intelligence and Robotics (NCAIR) by Bosun Tijani, his successor.

Isa Pantami, former minister of Communications and Digital Economy,

Tijani announced the revitalization of NCAIR, highlighting enhancements in its capacity and partnerships with global tech firm Cisco.

However, Pantami took to social media to assert that NCAIR was already established during his tenure in November 2020, dubbing it “the first of its kind in Africa” and emphasizing its effectiveness in training numerous Nigerians.

Tijani responded by detailing the new initiatives accompanying the relaunch, including increased computing infrastructure, dedicated research labs, and remote connectivity for AI hubs across the country. He also unveiled outcomes from the Ministry’s National AI Workshop, such as the country’s first Multilingual Large Language Model and partnerships aimed at accelerating AI development projects of national significance.

The exchange between Pantami and Tijani underscores ongoing efforts to advance AI research and application in Nigeria while navigating questions of continuity and leadership transition within the Ministry.

 


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ABoICT Lecture 2024 to Focus on Artificial Intelligence (AI) In A Digital Economy

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This year’s Africa’s Beacon of ICT Merit and Leadership lecture will focus on the role of artificial intelligence in a digital economy with the theme: “Artificial Intelligence (AI): The Good, The Complex and The Anticipated”.

The lecture which will herald Africa’s Beacon of ICT Merit and Leadership Awards hold on May 25, 2024 at Four Points by Sheraton.

The sixteenth edition of the award ceremony according Ken Nwogbo, editor-in-chief of Nigeria CommunicationsWeek the organizers of the event, “is a special edition to recognize and celebrate organizations and individuals in the ICT industry that have been distinguished in delivery innovative services in the sector.

“Most of these organizations and individuals have consistently being voted by our readers as leaders in their areas of operations and we have decided to reward them in this especial edition”.

He added that, AI is considered to have the potential to instigate a fourth industrial revolution,1 and is dramatically changing people’s patterns of interaction and economic activities.

“The traditional factors of production and physical capital and labour may no longer promote substantial economic growth. It is generally believed that AI will be one of the most important factors determining future economic growth.

“However, unlike traditional machines, which replaced the use of human and animal labor for simple manual work and heavy or dangerous activities, AI-related inputs may change the type of human work in a comprehensive way.

“In contrast to previous industrial revolutions, AI does not simply involve the invention of a new machine or technology. Instead, AI has similarities to the accumulation of human capital, as it can learn and accumulate knowledge by itself,” he said.

The Africa’s Beacon of ICT Merit and Leadership Distinguished Lecture is designed to explore efforts to put Nigeria on the global Information and Communications Technologies map.

The lecture series however is reserved for distinguished achievers in the ICT sector.

Past lecturers included Dr. Ernest Ndukwe, then executive vice chairman, Nigeria Communications Commission (NCC); Engr. Yomi Bolarinwa, former Director-General of National Broadcasting Commission (NBC); Dr. Jean Luc Fort, CEO at OR System France and a specialist in Counterparty Risk; and Professor Chris Nwagboso, Chairman, Knowledge Factory International, United Kingdom.

Others are: Uche Orji, managing director/chief executive officer, Nigeria Sovereign Investment Authority (NSIA); Biodu Omoniyi, Managing Director/CEO, VDT Communications; Ayotunde Coker, Managing Director, Rack Centre Limited; Peter Adedayo Arogundade, managing director and chief executive officer, Sidmach Technologies Nigeria Limited; Dr. Adewale Obadare, chief visionary officer, Digital Encode and John Obaro, CEO and founder of Systemspecs; Prof. Isa Pantanmi, minister of Communications and Digital Economy; among others.


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