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ISON to Solidify Footprint in Nigeria with 4 More Call Centres

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ISON Group, the leading Customer Experience Management provider in the Africa, Middle East and ASEAN region, offering systems integration, managed services, BPO and strategic outsourcing solutions using end-to-end IT services, has further reinforced its presence in Nigeria with the announcement of three additional ISON BPO Call Centres.

ISON has also indicated interest  in other service offerings through “ISON Technologies and ISON Investments”.

ISON Group is registered in Africa and has presence in 25Sub-Saharan African countries.

ISON BPO,which provides Call Center Outsourcing services, has over 7,000 employees across 12 countries, in which 4,500 employees are in 10 countries in Sub-Saharan Africa.

ISON BPO is the largest BPO Companyin Sub-Saharan Africa. Some of the countries ISON BPO operates in includes Kenya, Nigeria, Rwanda, Tanzania, and Uganda. In 2015, the company plans to add nine more centers with an additional 5,000 employees in this region.

Since its establishment in Nigeria, ISON has employed 1,300 people, of which 99% are Nigerians.

Its key clients in Nigeria include Airtel and AIICO.

ISON Technologies is equally a Pan African Outsourcing player, providing end to end IT services and solutions across Africa, Dubai and the Middle East.

ISON Innovation and Investments (I3) focuses on driving consumer internet businesses in Africa.

Through this initiative, we embark on a new journey to help entrepreneurs from the internet fraternity.

Collectively, ISON Group has on ground presence in 25 African countries as well as the Middle East, and ASEAN regions.

The ISON Group offers BPO services through ISON BPO.  The robust BPO services infrastructure is built on global delivery framework to deliver voice, non-voice and other knowledge process outsourcing (KPO) servicesthrough local presence and on-shore/remote support,leading to superior customer experience, highly satisfied customers and growth in business. 

The services are offered to all business sectors including Telecoms, Retail, Aviation, Government, Oil&Gas, Banking and Financial Services.

The company has committed to setting up four state-of-the-artfacilities in Ibadan,Abeokuta, Ilorin, and Kano.It plans to employ about 4,000 employees in these call centers with an additional investment of $20 million this year. 

ISON BPO has excellentCall Centre facilities around the worldincluding one in Ibadan and plans to recreate the same standards everywhere in Nigeria.

ISON BPO is known for its ability to deliver cost-effective outsourcing solutions to its clients, globally, thus enabling its’ clients to focus on growing and developing their key business mandates. 

Their focus on employee training and capability development means that they are able to train & develop their staff to world-class standards.

Mr. Ramesh Awtaney, founder and chairman, ISON Group said, “Unlike most BPO and Tech service companies which take work & jobs to IP, we have pioneered reversing the trend by taking the IP to the work without compromising on world-class quality. As part of our core strategy, we have invested in developing local systems and empowering local talent to foster a better future for the African continent. We do not outsource local work outside of Africa.”

Global CEO of ISON BPO,Mr. Pravin Kumar comments on their expansion in Nigeria thus, “Nigeria has a huge potential for growth and development, especially with the availability of strong, vibrant and talented workforce. One of our visions for Nigeria is to upskill &develop local human talent thus enablingthe countrybecome an Offshore Call Center hub which willadd significant value to our customers, internally and externally.It should not be difficult to create 25,000 jobs in 1 to 2 years in this space and generate export revenue of around US$ 400 million in same. It can then grow from there.”

ISON Group main line of business includes Consulting and Systems Integration Services, Managed Services, and Outsourcing Services.

ISON BPO offers IT enabled outsourcing services including Call Center and Back Office services across verticals namely: Communications Service Providers, BFSI, Government, Retail and Aviation Sectors.

ISON Technologies is a pan-African system integrator, managed service provider and strategic outsourcing player providing end-to-end IT services and solutions across the continent with an on the ground presence in 25 African and Middle Eastern countries to Communications Service Providers, Tower Infrastructure Providers, BFSI, Government, Retail, Aviation and Oil & Gas segments.

ISON Innovation and Investments (I3) has been created to focus on driving consumer internet businesses in Africa.

Through this initiative, we embark on a new journey to help entrepreneurs from the internet fraternity.

It enables and inspires ambitious entrepreneurs by providing capital, enablement and other strategic inputs across Africa for building businesses. Several opportunities in this space are being evaluated.

 

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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FG Mandates NCC to Ensure Even Distribution of Broadband in Nigeria

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President Muhammadu Buhari has directed the Nigerian Communications Commission to ensure that all nooks and crannies of the country is fully captured in the broadband deployment programme geared towards the enhancement of socio-economic development through telecommunication technology.

Prof. Umar Garba Dambatta, Executive Vice-Chairman, NCC, stated this on Thursday in Kano during the first-leg of Broadband Engagement Forum for stakeholders in the North, said already the country has been divided into seven zones, namely: North-west, North-east, North-central, South-south, South-east, South-west and Lagos zones to ensure effective and equitable broadband service deployment.

He explained that already, NCC has set up an Implementation Monitoring Committee, not only to monitor the establishment of the broadband infrastructure project, but to also ensure adequate sensitisation of all stakeholders, and as well proffer solutions to challenges of broadband deployment such as payment of taxes and right of way.

According to him, the tremendous capacity of broadband services at the Lagos landing points is not being felt in the hinterlands, pointing out that there was urgent need to cover areas where the broadband services have not reached for the benefit of the people who are resident outside major cities.

Dambatta, who highlighted the benefits of broadband services, noted that there would be gradual transformation in the areas of health, education, transportation, socio-economic development, as well as transparency and openness in governance.

He further noted that the implementation of the broadband project would certainly impact positively on the lives of Nigerians, adding that with broadband services, Nigeria can join the league of the 20 most powerful countries by the year 2020.

He said all the dedicated zones are expected to achieve the broadband implementation not below 1.5 megabyte requirement, because the national broadband office has defined the speed achievable and that should be maintained if the transformation is to be made possible.

The executive vice-chairman noted that as it is presently, Nigeria has achieved telecommunications outreach of 160 million, and the broadband penetration of 20 per cent.

According to him, “We have registered all the broadband infrastructure licences; we have seven of them. The licences have been given to seven companies, and I believe all of them have paid for the licence.

“The licence is very cheap; it is as cheap as N2.5 million. The government of President Muhammadu Buhari did not introduce the concept of Broadband Infrastructure Licence in order to make money.

“So, whatever we are going to do here today, whatever conclusions we are going to draw, these conclusions must revolve around what we are going to do in our own right as a people interested in pervasive telecommunication services, as well as how we can make those services available everywhere, and at the same time.

“That is the meaning of ubiquity, when we talk about ubiquitous services; we are talking about services that are available everywhere and at the same time.

“We are not saying they must be equal. The word here is equitable broadband services. Every part of the country going at its own speed, but definitely, not below the minimum speed of 1.5 megabytes.

“So, I believe these are the engagements that we intend to, among other things, sensitise our critical stakeholders, like the NCC, state governments and service providers, and those who provide infrastructure services, as well as subscribers.”

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NIPR Harps on Importance of Digital Skill Set in PR Space

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(L-r): Dele Oyetunji, Chief Marketing Officer, Saham Unitrust Insurance Nig Ltd, Yomi Badejo-Okusanya, MD/CEO, CMC Connect and Mr. Olusegun McMedal, Chairman, Lagos State Chapter, Nigerian Institute of Public Relations (NIPR) at the just concluded Third edition of Lagos Digital PR summit in Lagos.

Mr. Olusegun McMedal, Chairman, Lagos State Chapter, Nigerian Institute of Public Relations (NIPR) has reiterated its commitment in helping its members acquire the right digital skill sets that will enable them operate in the PR space.

 

He stated this at the Third edition of Lagos Digital PR summit with the theme: ‘The future of the communication professional: Artificial Intelligence, Augmented Reality, Machine Learning and Data Driven Contents’ held recently in Lagos.

 

McMedal explained that the aim of the summit is to help their colleagues, especially senior practitioners in the industry to identify that digital media blossoming and the need for them to operate in the space.

 

According to him, “This summit is the third in the series and the idea behind this is for us to identify that digital media is blossoming and most of our colleagues’ especially senior practitioners are not actually using that space.

 

“We are also looking at the possibility of getting the younger people interested in using this medium for their practice.

 

“So we birthed the idea to have this annual digital PR summit where we will aggregate some knowledge from veterans in the digital space to sharpen the skill sets of practitioners, especially to be able to operate in that space.

 

He noted that PR practitioners are losing their businesses to non-professionals because of lack of adequate digital skill set.

 

He added that with this type of summit they hope to stem the tide and ensure that professional get back their businesses.

 

McMedal further revealed that most of their practitioners have started to sharpen their skill sets by going into digital space.

 

He said that the choice of this year’s theme is important because Artificial Intelligence, Robotics and machine learning have become the trend for most companies hence the need to let practitioner to know that Artificial Intelligence is not a bad thing but good for the practice.

 

Yomi Badejo-Okusanya, MD/CEO, CMC Connect, speaking at the event, said that digital skill is a tool in public relations, adding that it’s a platform that practitioners should embrace in achieving their goals.

 

He noted that we should reappraise the way conduct our traditional services so that we can engage digital.

 

He added that any vibrant organization that does not have a significant budget for digital will become irrelevant in the next few years.

 

Badejo-Okusanya also called on PR practitioners to start selling their services in sachets so that they will remain in business, adding that organizations do no longer call for pinch any longer.

 

He advised practitioners to focus on areas where they have core competence and give services in that area, instead of going for a full pinch.

 

He reeled out 10 plus 1 big things that will shape the future of public relations in the country as Technology and consumerism, Activism and Advocacy, Media Consumption Habit, Global business, Creativity and Innovation.

 

Others are Governance and nation state, Influencers and Culture Re-orientation, Value Determination, Business of Public Relations and Talent and Story Telling.

 

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Funding Hope Rises for Nigerian startups at GITEX 2018

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Beyond the six technology entrepreneurs currently showcasing their products at the Gulf Information Technology Exhibition (GITEX) 2018, there is now funding hope on the horizon for many technology start-ups in Nigeria.

This was the result of a well-packaged investment forum organised by the National Information Technology Development Agency (NITDA) at the global technology show, where the Nigerian delegation took turns to advertise huge potentials for investments in the country’s ICT sector to potential investors from across the world.

Funding has been a major challenge confronting many start-ups in the country; however, investors from across the world have indicated interest in exploring the potentials in Nigeria ICT ecosystem, especially, start-ups.

Specifically, a Venture Capital (VC) currently based in Mauritius, ArifSaiyad & Associados Ventures, with a $15 million fund for African start-ups has expressed interest in investing part of the fund on Nigerian start-ups.

Founder and CEO of the VC, Mr Arif Sayad, said he had seen a lot of potentials in Nigeria and would be looking for viable start-ups in the country to invest part of the VC fund in.

Another VC from Egypt, Endure Capital also expressed satisfaction with Nigeria’s pitch at the investor forum, adding that Nigeria is a place to be for the venture.

Partner at the company, Waleed Khalil said the company would be partnering with other companies in Nigeria to invest in start-ups.

Other investors who listened to pitches from the six Nigerian start-ups in Dubai were impressed by the innovations of the young entrepreneurs and promised to engage them further to see how they could partner with them.\

NITDA in its bid to grow the ICT sector with local capacity has been empowering tech start-ups in many ways.

Part of such efforts is the international exposures being given to the young entrepreneurs by sponsoring them to GITEX and other international events.

This year, the agency had sponsored six start-ups, each from the geo-political zones in the country to participate in Future Stars event holding alongside GITEX.

In his opening speech at the forum, the Director General of NITDA, Dr Isa Pantami , highlighted the potentials and opportunities in Nigeria for investors.

According to him, Nigeria has a ready pool of young “digital natives” awaiting investors in the ICT sector.

“With a population having an average age of 18.2 years, Nigeria is the 22nd youngest country on earth.

“The youthfulness of our population is an asset and the fact that many young Nigerians are ICT enthusiasts even makes it better.

“Investors can be assured of accessing a large pool of youthful and skilful employees at a fair-price, more cost-effective than engaging employees in other parts of the world” he said.

“Innovation is part of our DNA as Nigerians and there are several stories of innovation across the globe that has the imprint of Nigerians.

“HopStop, an online city transit App acquired by Apple for a whopping $1billion, was owned by a Nigerian-born Entrepreneur.

“In August 2018, a team of Nigerian teenagers won the first place in the junior division of the Technovation World Pitch Summit that took place in Silicon Valley.

“A Nigerian entrepreneur also developed Mekamon, the world’s first gaming robot, with the special ability to customize the gaming bot to perform personalized functions.

“He got a dream deal with Apple pricing each unit at $300 and putting them in nearly all their stores in the United States and the United Kingdom” Pantami added.

He pointed out that while African startups raised $560 million in 2017, Nigerian startups accounted for $114.6 million of the amount.

“These investments and stories of innovation underscore the viability of the Nigerian startups and the capacity of Nigerians to conceive ingenious ideas.

“We invite you, our potential investors, to take advantage of this massive talent pool as you invest in Nigeria” he said.

Giving a total assurance to the potential investors, members of National Assembly present at the forum said they would do everything possible in terms of legislation to ensure that investors enjoy smooth operation in Nigeria.

According to the Vice Chairman Senate Committee on ICT, Senator Foster Ogola, the lawmakers would be ready for suggestions on any area requiring legislation to address challenges confronting investors in the country.

Meanwhile, the organisers of GITEX, Dubai World Trade Centre have commended NITDA for its consistency in promoting ICT development in Nigeria.

This feat earned the agency the DWTC award which was presented to NITDA’s DG at the end of the Africa Investment Forum in Dubai.

According to DWTC, NITDA has been playing significant roles in the growth of ICTs in Nigeria and deserved a commendation.

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