Connect with us


ISON to Solidify Footprint in Nigeria with 4 More Call Centres




ISON Group, the leading Customer Experience Management provider in the Africa, Middle East and ASEAN region, offering systems integration, managed services, BPO and strategic outsourcing solutions using end-to-end IT services, has further reinforced its presence in Nigeria with the announcement of three additional ISON BPO Call Centres.

ISON has also indicated interest  in other service offerings through “ISON Technologies and ISON Investments”.

ISON Group is registered in Africa and has presence in 25Sub-Saharan African countries.

ISON BPO,which provides Call Center Outsourcing services, has over 7,000 employees across 12 countries, in which 4,500 employees are in 10 countries in Sub-Saharan Africa.

ISON BPO is the largest BPO Companyin Sub-Saharan Africa. Some of the countries ISON BPO operates in includes Kenya, Nigeria, Rwanda, Tanzania, and Uganda. In 2015, the company plans to add nine more centers with an additional 5,000 employees in this region.

Since its establishment in Nigeria, ISON has employed 1,300 people, of which 99% are Nigerians.

Its key clients in Nigeria include Airtel and AIICO.

ISON Technologies is equally a Pan African Outsourcing player, providing end to end IT services and solutions across Africa, Dubai and the Middle East.

ISON Innovation and Investments (I3) focuses on driving consumer internet businesses in Africa.

Through this initiative, we embark on a new journey to help entrepreneurs from the internet fraternity.

Collectively, ISON Group has on ground presence in 25 African countries as well as the Middle East, and ASEAN regions.

The ISON Group offers BPO services through ISON BPO.  The robust BPO services infrastructure is built on global delivery framework to deliver voice, non-voice and other knowledge process outsourcing (KPO) servicesthrough local presence and on-shore/remote support,leading to superior customer experience, highly satisfied customers and growth in business. 

The services are offered to all business sectors including Telecoms, Retail, Aviation, Government, Oil&Gas, Banking and Financial Services.

The company has committed to setting up four state-of-the-artfacilities in Ibadan,Abeokuta, Ilorin, and Kano.It plans to employ about 4,000 employees in these call centers with an additional investment of $20 million this year. 

ISON BPO has excellentCall Centre facilities around the worldincluding one in Ibadan and plans to recreate the same standards everywhere in Nigeria.

ISON BPO is known for its ability to deliver cost-effective outsourcing solutions to its clients, globally, thus enabling its’ clients to focus on growing and developing their key business mandates. 

Their focus on employee training and capability development means that they are able to train & develop their staff to world-class standards.

Mr. Ramesh Awtaney, founder and chairman, ISON Group said, “Unlike most BPO and Tech service companies which take work & jobs to IP, we have pioneered reversing the trend by taking the IP to the work without compromising on world-class quality. As part of our core strategy, we have invested in developing local systems and empowering local talent to foster a better future for the African continent. We do not outsource local work outside of Africa.”

Global CEO of ISON BPO,Mr. Pravin Kumar comments on their expansion in Nigeria thus, “Nigeria has a huge potential for growth and development, especially with the availability of strong, vibrant and talented workforce. One of our visions for Nigeria is to upskill &develop local human talent thus enablingthe countrybecome an Offshore Call Center hub which willadd significant value to our customers, internally and externally.It should not be difficult to create 25,000 jobs in 1 to 2 years in this space and generate export revenue of around US$ 400 million in same. It can then grow from there.”

ISON Group main line of business includes Consulting and Systems Integration Services, Managed Services, and Outsourcing Services.

ISON BPO offers IT enabled outsourcing services including Call Center and Back Office services across verticals namely: Communications Service Providers, BFSI, Government, Retail and Aviation Sectors.

ISON Technologies is a pan-African system integrator, managed service provider and strategic outsourcing player providing end-to-end IT services and solutions across the continent with an on the ground presence in 25 African and Middle Eastern countries to Communications Service Providers, Tower Infrastructure Providers, BFSI, Government, Retail, Aviation and Oil & Gas segments.

ISON Innovation and Investments (I3) has been created to focus on driving consumer internet businesses in Africa.

Through this initiative, we embark on a new journey to help entrepreneurs from the internet fraternity.

It enables and inspires ambitious entrepreneurs by providing capital, enablement and other strategic inputs across Africa for building businesses. Several opportunities in this space are being evaluated.


Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Continue Reading


Nigerian Invents Device to Replace GSM Recharge Cards



Michael Friday, a Nigerian scientist, has invented a device, ‘Mobile Intercom’, which aims at relieving subscribers of telecommunications services from buying recharge cards.


Michael explained that the quest to free Nigerians from over-dependence on highly expensive imported telecom services, informed his decision to come up with the innovative idea.


He recalled the frustrations he had gone through to draw the attention of the authorities to patent his inventions, said he would require financial grants so that Nigerians can benefit from the discovery.

According to him “Instead of going through Wi-Fi, our chip sets can transmit up to 5,000 meters, which is about 5 kilometres or there about. So if we are able to succeed in developing our own chip sets now, you will see that in an estate, you don’t need to pay money to a telecom company to communicate. In the US today, nobody buys credit anymore. All they buy is subscription. When you buy your subscription your data and your call card and everything is embedded in one.”

Welcoming the initiative, Engr Danazumi Ibrahim, director general, National Office for Technology Acquisition and Promotion (NOTAP), frowned that that over 90 per cent of the technology in the ICT, transportation, automobile and electronic sectors in Nigeria are imported.


Ibrahim, who noted that funding remains the major challenge impeding the growth of indigenous technology, agreed that the inventive work undertaken by Michael was what is required to achieve the technological advancement of the country.


He however promised to expedite action to ensure Michael’s work is patented accordingly, disclosing that between 2015 to date; his office has patented over 50 intellectual properties of Nigerian scientists and investors.


Continue Reading


Operators Decry High Cost of Fibre Optic Leasing



High cost of leasing fibre optic infrastructure has been blamed for the desire of telecommunications operators to seek ownership of that transmission link, Nigeria Communicationsweek has learnt.


Metro or national fibre optic infrastructure is required by telecommunications operators to transmit bandwidth from where they are bought to their network operating centres for service delivery especially data.


Stakeholders in the telecommunications space have attributed lack of transmission infrastructure in the country to poor service delivery and high cost of data services especially in cities outside of Lagos where most of the undersea cable that brought bandwidth to the country land.


Against this backdrop that operators seek ‘Right of way’ approval to enable them lay fibre optic along state and federal roads to move bandwidth required to deliver services to their subscribers.


Abhulime Ehiagwina, chief financial officer, ntel, a 4GLTE operator, said at a recent Nigeria Information Technology Reporters Association (NITRA) ‘breakfast meeting with the CEO’, that high cost of leasing fibre optic from owners of the infrastructure does not make economic sense compared to owning the link.


“Imagine if we lease fibre to deliver service from Port Harcourt to Aba, it will cost us N20 million per month. The question is, how many subscribers can we get in a short run that will cover this amount and other associated cost in delivering service to Aba? This is why operators seek ‘Right of way’ approval to lay their own fibre links,” he said.


Nigeria CommunicationsWeek investigations revealed that leasing of intra city fibre optic is not cheap either as it costs N200, 000 to lease fibre to transmit 20mega of bandwidth for Victoria Island to Ikeja in Lagos Nigeria.


It was in response to this that Nigerian Communications Commission (NCC) has licensed InfraCos that are expected to deploy fibre optic infrastructure for operators to lease at competitive cost.


Nigeria CommunicationsWeek also gathered that some existing national and metro fibre links are not being use by operators as a result of high cost which is why stakeholders are calling for articulated business friendly policy in the deployment and provision of telecommunications transmission infrastructure in the country.


Ajay Awasthi, chief executive officer, Spectranet, a 4G LTE internet service provider, said that it costs higher to move bandwidth from Lagos to Ibadan than moving it from London to Lagos.


Engr. Samuel Adeleke, immediate past president, Internet Services Providers Association of Nigeria (ISPAN) said that licensing of spectrum as a way to increase broadband penetration is not enough to achieve the target.


“NCC needs to look at the proper use of its licenses moving forward. For instance, Globacom has invested in intra-city and inter-city fibre network, which are presently not in use. This infrastructure is required to increase broadband penetration in the country, the regulator should ensure the effective utilization of licensed spectrum,” he said.


Continue Reading


Nigeria Becoming a Mobile-first Country- Anammah



Juliet Anammah, Chief Executive Officer, Jumia Nigeria has said that Nigerian Mobile phone market, remains Africa’s largest mobile market, with about 162 million subscribers and a penetration rate of 84%.


She made this disclosure at the launch of Jumia’s Annual Mobile Report ahead of this year’s Mobile Week held recently in Lagos.


Anammah, said Africa boasts of a mobile subscription base of 1.04 billion, representing 82% of its total population with 435 million users and 34% penetration rate while Nigeria has 98 million users, 21 million Smartphone users and 65% penetration rate.


She attributed the growth to the multiplicity of affordable smartphones and a growing market for second-hand devices as one of the major roles in driving the country’s e-commerce sector, which is estimated to be worth 13 billion USD by 2018.


She noted that the multiplication of easy payment options such as credit or debit cards payment, even cash on delivery, and the increasing use of social media sites (active social media users) as drivers that enhanced the adoption of smartphones in Nigeria and Africa.


She said the number of mobile subscribers grew astronomically in 2017 and its penetration increased to 84% in comparison with 53% in 2016, adding that the availability of lower price points’ phones paved way for more Nigerians to own mobile phones.


“With an increase in the number of affordable phones entering the Nigerian market and looking at the trajectory of growth between 2016 & 2017 (31% growth year-on-year), there is a strong indication that by the end of 2018, there might be a 100% penetration of mobile subscriptions,” she added.


Anammah, stated that only 17 million smartphone users out of 21 million are active on social media via their mobile phones.


She added that Average Price of Smartphones in Nigeria Continues to dip Year-on-Year as against other African countries, stressing that smartphone sold on Jumia platform in Nigeria in 2014 was at 216 USD per unit but have seen a decline from 216 USD in 2014 to 100 USD in 2017.


She noted that Asian mobile brand like Infinix, Tecno, Fero etc, contributed to the declined with the introduction of lower price points’ smartphones adapted to the profiles of African users


Olubayo Adekambi, Chief Transformation Officer, MTN Nigeria, responding to the question on what influenced consumers buying behaviour in 2017, said that the preponderance of low-cost smartphones and the drive towards aspirational self-enhancement, coupled with exciting mobile operator-led propositions further drove smartphone penetration, with many first-timers finding a compelling reason to pick up low-priced smartphones or second-hand smartphones.


He noted that Peer-to-peer mobile video sharing and over-the-top video platforms drove incremental increases in internet usage, with the so-called illiterates joining the bandwagon to enjoy their latest comedy on the go.


“This mobile trend is shifting advertising’s focus from traditional TV to short videos shown as branded content with subtle product placement.


“According to’s Mobile Poll, WhatsApp is the most actively used app for video sharing and an average Nigerian spent 35 minutes per day on this platform,” he added.

Continue Reading


Copyright © 2017 Communication Week Media Limited.