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ISON to Solidify Footprint in Nigeria with 4 More Call Centres

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ISON Group, the leading Customer Experience Management provider in the Africa, Middle East and ASEAN region, offering systems integration, managed services, BPO and strategic outsourcing solutions using end-to-end IT services, has further reinforced its presence in Nigeria with the announcement of three additional ISON BPO Call Centres.

ISON has also indicated interest  in other service offerings through “ISON Technologies and ISON Investments”.

ISON Group is registered in Africa and has presence in 25Sub-Saharan African countries.

ISON BPO,which provides Call Center Outsourcing services, has over 7,000 employees across 12 countries, in which 4,500 employees are in 10 countries in Sub-Saharan Africa.

ISON BPO is the largest BPO Companyin Sub-Saharan Africa. Some of the countries ISON BPO operates in includes Kenya, Nigeria, Rwanda, Tanzania, and Uganda. In 2015, the company plans to add nine more centers with an additional 5,000 employees in this region.

Since its establishment in Nigeria, ISON has employed 1,300 people, of which 99% are Nigerians.

Its key clients in Nigeria include Airtel and AIICO.

ISON Technologies is equally a Pan African Outsourcing player, providing end to end IT services and solutions across Africa, Dubai and the Middle East.

ISON Innovation and Investments (I3) focuses on driving consumer internet businesses in Africa.

Through this initiative, we embark on a new journey to help entrepreneurs from the internet fraternity.

Collectively, ISON Group has on ground presence in 25 African countries as well as the Middle East, and ASEAN regions.

The ISON Group offers BPO services through ISON BPO.  The robust BPO services infrastructure is built on global delivery framework to deliver voice, non-voice and other knowledge process outsourcing (KPO) servicesthrough local presence and on-shore/remote support,leading to superior customer experience, highly satisfied customers and growth in business. 

The services are offered to all business sectors including Telecoms, Retail, Aviation, Government, Oil&Gas, Banking and Financial Services.

The company has committed to setting up four state-of-the-artfacilities in Ibadan,Abeokuta, Ilorin, and Kano.It plans to employ about 4,000 employees in these call centers with an additional investment of $20 million this year. 

ISON BPO has excellentCall Centre facilities around the worldincluding one in Ibadan and plans to recreate the same standards everywhere in Nigeria.

ISON BPO is known for its ability to deliver cost-effective outsourcing solutions to its clients, globally, thus enabling its’ clients to focus on growing and developing their key business mandates. 

Their focus on employee training and capability development means that they are able to train & develop their staff to world-class standards.

Mr. Ramesh Awtaney, founder and chairman, ISON Group said, “Unlike most BPO and Tech service companies which take work & jobs to IP, we have pioneered reversing the trend by taking the IP to the work without compromising on world-class quality. As part of our core strategy, we have invested in developing local systems and empowering local talent to foster a better future for the African continent. We do not outsource local work outside of Africa.”

Global CEO of ISON BPO,Mr. Pravin Kumar comments on their expansion in Nigeria thus, “Nigeria has a huge potential for growth and development, especially with the availability of strong, vibrant and talented workforce. One of our visions for Nigeria is to upskill &develop local human talent thus enablingthe countrybecome an Offshore Call Center hub which willadd significant value to our customers, internally and externally.It should not be difficult to create 25,000 jobs in 1 to 2 years in this space and generate export revenue of around US$ 400 million in same. It can then grow from there.”

ISON Group main line of business includes Consulting and Systems Integration Services, Managed Services, and Outsourcing Services.

ISON BPO offers IT enabled outsourcing services including Call Center and Back Office services across verticals namely: Communications Service Providers, BFSI, Government, Retail and Aviation Sectors.

ISON Technologies is a pan-African system integrator, managed service provider and strategic outsourcing player providing end-to-end IT services and solutions across the continent with an on the ground presence in 25 African and Middle Eastern countries to Communications Service Providers, Tower Infrastructure Providers, BFSI, Government, Retail, Aviation and Oil & Gas segments.

ISON Innovation and Investments (I3) has been created to focus on driving consumer internet businesses in Africa.

Through this initiative, we embark on a new journey to help entrepreneurs from the internet fraternity.

It enables and inspires ambitious entrepreneurs by providing capital, enablement and other strategic inputs across Africa for building businesses. Several opportunities in this space are being evaluated.

 

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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NCC: US Delegation‎ Visits Commission, Lauds Regulatory Strides

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(L-R): Prof. Umar Garba Danbatta, Executive Vice Chairman, NCC; Rachel Atwood Mendiola, Manager, U.S Embassy; Engr. Ubale Ahmed Maska, Executive Commissioner, Technical Services, NCC; Mudari Aliyu Dura

 

Nigerian Communications Commission NCC, Thursday, received a delegation from the United States Embassy in Abuja,

The team, led by Rachel Atwood Mendiola, Fraud Prevention Manager, United States Embassy, was received by the Commission’s Executive Vice Chairman and Chief Executive, Prof. Umar Danbatta and other top Management staff of the Commission.

The delegation was at the Nigerian Communications Commission’s Head Office to gain insight into the workings of the Commission and to commend NCC’s Management for its regulatory strides in sustaining the growth of the telecommunication industry in Nigeria.

 

Prof.Danbatta while addressing the delegation, recalled to the admiration of his guests some of the Commission’s efforts in ensuring effective regulation of the telecoms sector and providing an enabling environment for telecoms services to flourish, exponentially attributing the Commission’s successes to the faith reposed on it by the consumers and their unflinching loyalty.

 

And that is, the reason the Commission commits itself irrevocably to protecting the interest of consumers and all stakeholders in the industry.

He told his guests that, “NCC continues to be a strategic member and active participant in the activities of many bodies including the International Telecommunications Union (ITU), African Telecommunications Union (ATU), and the West Africa Telecommunication Regulators Assembly (WATRA).”

To demonstrate the resilience of the telecommunication sector even in the face of challenging economic climate, Danbatta stayed that the sector contributed about 9.5% to Nigeria’s Gross Domestic Product in the second quarter of 2017 and credited the Nigerian telecom consumers with the successes recorded because of their patronage.

The EVC/CEO of NCC said it is the faith the consumers have demonstrated in the sector that made the Management of the Commission to declare the 2017 as the Year of the Telecom Consumer to celebrate the primacy of the consumer and to rededicate itself to addressing the challenges of the consumer.

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NCC Ignores Telcos, Says No to OTT Regulation

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Prof Umar Garuba Danbatta, NCC’s executive vice chairman

Nigerian Communications Commission [NCC] has said it can’t regulate Over The Top Technology [OTT] for now, refusing the telecom operators’ call that the technology be regulated in the country.

 

OTT operators are firms like Facebook, WhatsApp, 2go, Instagram and others who ride on social media to reach their audience.

 

Prof Umar Garuba Danbatta, NCC’s executive vice chairman disclosed this Thursday when a delegation from the United States [US] embassy paid a working visit to the commission’s headquarters in Abuja.

 

‘’ The operators are saying we should do something about the OTT. That the OTT is riding on their infrastructure to make money and all other. But it will be very difficult to regulate OTT,” Prof Danbatta said.

 

According to him, though NCC understands the operators’ plight ‘’ the truth is that there is nothing we can do for now’’.

 

The NCC EVC, said he had interacted with head of telecom industry’s regulatory agencies in US and some other advanced economies and he was indirectly told that OTT couldn’t be regulated for now.

 

He also said NCC couldn’t regulate content in the social media as this falls within the jurisdiction of its sister regulatory agency, the National Broadcasting Commission [NBC].

 

He also told the US embassy delegation which was led by Rachael Atwood Mendiola to convince US investors to come and invest in Nigeria’s telecom industry as this is the best time to stake their money in the country.

 

‘’We want investors to come and invest in telecoms infrastructure across the country. I believe they will make their money in no time. Our investment environment is becoming friendlier, our security has improved greatly and the Federal Government had promised some number of incentives for would-be investors.

 

‘’ Plus we still have access gap. We still have about 200 locations across the country yet to have telecom services. This has cut off about 40million people, including people in my local government in Kano. So, investors can come in and take this opportunities.’’, he said.

 

But he said the NCC was working to see the access gaps blocked in the next two years.

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Nigeria to Increase Mobile Broadband Subscriptions to 50% by 2020

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NCC headquarters, Abuja, Nigeria

By peter oluka

Nigeria has disclosed plans to increasing the current coverage of the active mobile broadband subscription per 100 from 20.95 per cent to 50 per cent by 2020.

This was disclosed by Mr Bolaji Akinremi, minister plenipotentiary, Permanent Mission of Nigeria to the UN, while delivering Nigeria’s statement on ‘Information and Communications Technologies for Development’ at the UN General Assembly’s debate in New York.

Active mobile broadband subscription is the number of subscriptions to mobile cellular networks with access to data communications – like the Internet – at broadband downstream speeds of 256 kilobit per second.

Nigeria’s mobile broadband subscriptions per 100 inhabitants increased from 1.0 inhabitant in 2012 to 11.7 inhabitants in 2016.

Akinremi said Nigeria recognised the direct impact of Information and Communications Technologies (ICT) on the wellbeing of Nigerians.

“The Government of Nigeria recognises the reality that Information and Communications Technologies has direct impact on the nation’s ability to improve the economic wellbeing of its people.

“The Government of Nigeria is committed to facilitating universal availability and cost-effective access to communications infrastructure and promoting utilisation of ICT in all spheres of life.

“Nigeria is committed to achieving cutting-edge global ICT standards, encourage rapid ICT penetration among all socio-economic levels.

“The Government of Nigeria is also committed to increasing the current coverage of the active mobile broadband subscription per 100 from 20.95 per cent to 50 per cent by 2020.

“Nigeria is committed to promoting and encouraging local production of ICT hard and software so as to reduce import dependence and generate foreign exchange by exporting to the regional and continental markets”.

He said that involving developing countries in the ICT revolution would bridge the wide gap of access to information among people.

According to him, if the information gap keeps widening, the possibility of attaining sustainable development by 2030 is not certain.

“It is in this vein that Nigeria further calls on Member States to consider giving Information and Communications Technologies a pride of place in the education curriculum. By so doing, they will undoubted bridge the digital divide,” Akinremi added.

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