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ISON to Solidify Footprint in Nigeria with 4 More Call Centres

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ISON Group, the leading Customer Experience Management provider in the Africa, Middle East and ASEAN region, offering systems integration, managed services, BPO and strategic outsourcing solutions using end-to-end IT services, has further reinforced its presence in Nigeria with the announcement of three additional ISON BPO Call Centres.

ISON has also indicated interest  in other service offerings through “ISON Technologies and ISON Investments”.

ISON Group is registered in Africa and has presence in 25Sub-Saharan African countries.

ISON BPO,which provides Call Center Outsourcing services, has over 7,000 employees across 12 countries, in which 4,500 employees are in 10 countries in Sub-Saharan Africa.

ISON BPO is the largest BPO Companyin Sub-Saharan Africa. Some of the countries ISON BPO operates in includes Kenya, Nigeria, Rwanda, Tanzania, and Uganda. In 2015, the company plans to add nine more centers with an additional 5,000 employees in this region.

Since its establishment in Nigeria, ISON has employed 1,300 people, of which 99% are Nigerians.

Its key clients in Nigeria include Airtel and AIICO.

ISON Technologies is equally a Pan African Outsourcing player, providing end to end IT services and solutions across Africa, Dubai and the Middle East.

ISON Innovation and Investments (I3) focuses on driving consumer internet businesses in Africa.

Through this initiative, we embark on a new journey to help entrepreneurs from the internet fraternity.

Collectively, ISON Group has on ground presence in 25 African countries as well as the Middle East, and ASEAN regions.

The ISON Group offers BPO services through ISON BPO.  The robust BPO services infrastructure is built on global delivery framework to deliver voice, non-voice and other knowledge process outsourcing (KPO) servicesthrough local presence and on-shore/remote support,leading to superior customer experience, highly satisfied customers and growth in business. 

The services are offered to all business sectors including Telecoms, Retail, Aviation, Government, Oil&Gas, Banking and Financial Services.

The company has committed to setting up four state-of-the-artfacilities in Ibadan,Abeokuta, Ilorin, and Kano.It plans to employ about 4,000 employees in these call centers with an additional investment of $20 million this year. 

ISON BPO has excellentCall Centre facilities around the worldincluding one in Ibadan and plans to recreate the same standards everywhere in Nigeria.

ISON BPO is known for its ability to deliver cost-effective outsourcing solutions to its clients, globally, thus enabling its’ clients to focus on growing and developing their key business mandates. 

Their focus on employee training and capability development means that they are able to train & develop their staff to world-class standards.

Mr. Ramesh Awtaney, founder and chairman, ISON Group said, “Unlike most BPO and Tech service companies which take work & jobs to IP, we have pioneered reversing the trend by taking the IP to the work without compromising on world-class quality. As part of our core strategy, we have invested in developing local systems and empowering local talent to foster a better future for the African continent. We do not outsource local work outside of Africa.”

Global CEO of ISON BPO,Mr. Pravin Kumar comments on their expansion in Nigeria thus, “Nigeria has a huge potential for growth and development, especially with the availability of strong, vibrant and talented workforce. One of our visions for Nigeria is to upskill &develop local human talent thus enablingthe countrybecome an Offshore Call Center hub which willadd significant value to our customers, internally and externally.It should not be difficult to create 25,000 jobs in 1 to 2 years in this space and generate export revenue of around US$ 400 million in same. It can then grow from there.”

ISON Group main line of business includes Consulting and Systems Integration Services, Managed Services, and Outsourcing Services.

ISON BPO offers IT enabled outsourcing services including Call Center and Back Office services across verticals namely: Communications Service Providers, BFSI, Government, Retail and Aviation Sectors.

ISON Technologies is a pan-African system integrator, managed service provider and strategic outsourcing player providing end-to-end IT services and solutions across the continent with an on the ground presence in 25 African and Middle Eastern countries to Communications Service Providers, Tower Infrastructure Providers, BFSI, Government, Retail, Aviation and Oil & Gas segments.

ISON Innovation and Investments (I3) has been created to focus on driving consumer internet businesses in Africa.

Through this initiative, we embark on a new journey to help entrepreneurs from the internet fraternity.

It enables and inspires ambitious entrepreneurs by providing capital, enablement and other strategic inputs across Africa for building businesses. Several opportunities in this space are being evaluated.

 

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world.

So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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Telecom

Federal High Court Sacks Etisalat Board

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Justice Ibrahim Buba sitting at the Federal High Court, Lagos has nullified the appointment of an interim board for Emerging Markets Telecommunications Service (EMTS), the fourth largest telecommunications service operator in Nigeria and owners of Etisalat.

 

The Court made the order following an application by Spectrum Wireless Communication Ltd, which invested $35million in 2009 in EMTS/Etisalat.

 

The order nullifies the appointment of Dr Joseph Nnana of the Central Bank of Nigeria (CBN) as chairman, Mr Boye Olusanya as Managing Director, Mrs Funke Ighodaro as Chief Financial Officer, Mr Seyi Bickersthet and Mr Ken Igbokwe as on the board of EMTS.

 

The nullification follows dismissal by Justice Buba of the preliminary objection filed by United Capital Trustees Ltd in response to the application by Spectrum Wireless, a shareholder of EMTS.

 

He ruled: “An order is hereby granted discharging the ex-parte order made by this court in this suit in favour of the respondent on the 3rd day of July 2017.

 

“The order made pursuant to motion ex-parte dated 3rd day of July 2017 was a nullity, made without jurisdiction and obtained by misrepresentation of facts. Same be and is hereby discharged and vacated as prayed.

 

“The motion for stay is struck out having set aside the order. The respondent shall reverse all steps taken by it since the order was a nullity.”

 

Spectrum Wireless claimed that the order was obtained by misrepresentation of facts that alienated its interests in the company.

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Truecaller Launches Contacts Backup, Others

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Truecaller has launched Truecaller Backup for Android, a new feature which allows users to backup and restore their contacts, call history, block list and settings to Google Drive.

Every day hundreds of thousands of Truecaller users are switching to a new phone, getting new SIM card, resetting their device or in general having to start their Truecaller journey anew. This inevitably leads to lost contacts, blank call logs and data gone missing.

Truecaller Backup has been one of the most highly requested features by its users, and will simplify a user’s transition to a new phone or SIM card by securely backing-up their contacts and settings, and stored on your Google Drive.

Users also have the power to customize the frequency of backup between daily, weekly, monthly and on demand. The upgrade enables the recovery of any lost data from Google Drive which Truecaller can restore to its last saved state.

Truecaller Contacts now lets a user even search for contacts whose details they haven’t saved but have previously communicated with. The Truecaller Contacts view contains all the contacts a user has sent or liaised with on call or text. This makes it easier for Truecaller users to recall and communicate with temporary contacts without saving them in their phonebook, keeping it clean and efficient.

Initially, the backup file will only be available for Google Drive users, but the plan is to expand the options to other backup storage in a near future. If you don’t already have a Google Drive account you’ll be prompted to create one.

 

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Telcos Pledge to Implement NCC Policy on Data Roll-over

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The Association of Licensed Telecommunications Operators of Nigeria (ALTON) says its members are likely to implement the 14 days grace for data roll-over planned by the Nigerian Communications Commission (NCC).

Mr Gbenga Adebayo, the Chairman of ALTON, disclosed this on Monday in Lagos.

NCC is working to issue a directive to telecommunications operators to give 14 days’ window to subscribers to enable them to roll over their unused data.

Adebayo said that the period for data roll over was a commercial issue, which each telecommunications operator would determine how it suited its business plan.

“The decision is left to the individual players. As an industry player; I think it is good for the subscribers.

“If the data roll over grace makes the subscribers happy, I am certain that our members will align with the directive provided it does not impact on the existing cost,” he said.

Prof. Umar Danbatta, Executive Vice-Chairman, NCC, said that subscribers would be given the 14 days grace even if they do not renew on the date of expiration of their data.

Danbatta said that this would stop the present practice where subscribers would lose the entire unused data, if they failed to renew on the date of the expiration of the present subscription.

According to him, NCC recognizes that telecommunications services are very important to the nation’s development.

“NCC also recognizes more importantly that the consumers of telecommunications services deserve to get value for their money.

“NCC also recognizes that consumer should be treated as a very important stakeholder in the scheme of things as far as service delivery is concerned.

“Let me recall that in the Eight-Point Agenda of my administration, the issue of empowerment and protection of the consumer occupied the sixth position.

“The vision in this agenda is to protect consumers from unfair practices through availability of information and education to make informed choices in the use of ICT services,” he said.

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