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ISON to Solidify Footprint in Nigeria with 4 More Call Centres

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ISON Group, the leading Customer Experience Management provider in the Africa, Middle East and ASEAN region, offering systems integration, managed services, BPO and strategic outsourcing solutions using end-to-end IT services, has further reinforced its presence in Nigeria with the announcement of three additional ISON BPO Call Centres.

ISON has also indicated interest  in other service offerings through “ISON Technologies and ISON Investments”.

ISON Group is registered in Africa and has presence in 25Sub-Saharan African countries.

ISON BPO,which provides Call Center Outsourcing services, has over 7,000 employees across 12 countries, in which 4,500 employees are in 10 countries in Sub-Saharan Africa.

ISON BPO is the largest BPO Companyin Sub-Saharan Africa. Some of the countries ISON BPO operates in includes Kenya, Nigeria, Rwanda, Tanzania, and Uganda. In 2015, the company plans to add nine more centers with an additional 5,000 employees in this region.

Since its establishment in Nigeria, ISON has employed 1,300 people, of which 99% are Nigerians.

Its key clients in Nigeria include Airtel and AIICO.

ISON Technologies is equally a Pan African Outsourcing player, providing end to end IT services and solutions across Africa, Dubai and the Middle East.

ISON Innovation and Investments (I3) focuses on driving consumer internet businesses in Africa.

Through this initiative, we embark on a new journey to help entrepreneurs from the internet fraternity.

Collectively, ISON Group has on ground presence in 25 African countries as well as the Middle East, and ASEAN regions.

The ISON Group offers BPO services through ISON BPO.  The robust BPO services infrastructure is built on global delivery framework to deliver voice, non-voice and other knowledge process outsourcing (KPO) servicesthrough local presence and on-shore/remote support,leading to superior customer experience, highly satisfied customers and growth in business. 

The services are offered to all business sectors including Telecoms, Retail, Aviation, Government, Oil&Gas, Banking and Financial Services.

The company has committed to setting up four state-of-the-artfacilities in Ibadan,Abeokuta, Ilorin, and Kano.It plans to employ about 4,000 employees in these call centers with an additional investment of $20 million this year. 

ISON BPO has excellentCall Centre facilities around the worldincluding one in Ibadan and plans to recreate the same standards everywhere in Nigeria.

ISON BPO is known for its ability to deliver cost-effective outsourcing solutions to its clients, globally, thus enabling its’ clients to focus on growing and developing their key business mandates. 

Their focus on employee training and capability development means that they are able to train & develop their staff to world-class standards.

Mr. Ramesh Awtaney, founder and chairman, ISON Group said, “Unlike most BPO and Tech service companies which take work & jobs to IP, we have pioneered reversing the trend by taking the IP to the work without compromising on world-class quality. As part of our core strategy, we have invested in developing local systems and empowering local talent to foster a better future for the African continent. We do not outsource local work outside of Africa.”

Global CEO of ISON BPO,Mr. Pravin Kumar comments on their expansion in Nigeria thus, “Nigeria has a huge potential for growth and development, especially with the availability of strong, vibrant and talented workforce. One of our visions for Nigeria is to upskill &develop local human talent thus enablingthe countrybecome an Offshore Call Center hub which willadd significant value to our customers, internally and externally.It should not be difficult to create 25,000 jobs in 1 to 2 years in this space and generate export revenue of around US$ 400 million in same. It can then grow from there.”

ISON Group main line of business includes Consulting and Systems Integration Services, Managed Services, and Outsourcing Services.

ISON BPO offers IT enabled outsourcing services including Call Center and Back Office services across verticals namely: Communications Service Providers, BFSI, Government, Retail and Aviation Sectors.

ISON Technologies is a pan-African system integrator, managed service provider and strategic outsourcing player providing end-to-end IT services and solutions across the continent with an on the ground presence in 25 African and Middle Eastern countries to Communications Service Providers, Tower Infrastructure Providers, BFSI, Government, Retail, Aviation and Oil & Gas segments.

ISON Innovation and Investments (I3) has been created to focus on driving consumer internet businesses in Africa.

Through this initiative, we embark on a new journey to help entrepreneurs from the internet fraternity.

It enables and inspires ambitious entrepreneurs by providing capital, enablement and other strategic inputs across Africa for building businesses. Several opportunities in this space are being evaluated.

 

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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Telecom

PTECSSAN Calls for call for Implementation of Executive Order on Local Contents

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Abdur-Raheem Adebayo Shittu, Minister of Communication

Private Telecommunication and Communications Senior Staff Association of Nigeria (PTECSSAN) has called for the implementation of the President’s Executive Order on local contents.

 

Oladapo Moses, president of PTECSSAN, made the call in an interview with the News Agency of Nigeria (NAN) in Lagos, alleging increase in number of foreigners working in Nigeria.

 

Moses noted that four months after the executive order was signed by President Muhammadu Buhari, there had been no blue print for its implementation.

 

NAN recalls that President Buhari signed the executive order on February 2 to improve local contents in science, engineering and technology components.

 

The order, among others, prohibits the Ministry of Interior from giving visas to foreign workers whose skills are readily available in Nigeria.

 

Moses claimed that since the order was signed, the number of expatriates whose expertise was available in the country had continued to increased.

 

He said that if the trend was allowed to continue, the plans of the current administration to create 740,000 in the country would fail.

 

He said: “The rate at which Ministries, Departments and Agencies grant expatriate quotas to foreign workers is worrisome.

 

“This is a direct abuse of the laws. Imagine an expatriate working in Nigeria as a Security Manager, Fleet Manager, Account Manager and Human Resource Manager. This is sad.”

 

According to him, telecommunication companies keep Nigerian workers as casual or outsource staff while their foreign counterparts, some of who are less qualified, are treated with full benefits.

 

He said: “This is against the laws as no Nigerian worker understudies the expatriates; rather the reverse is the case.

 

“We have companies with 30 per cent locals and 70 per cent foreigners as staff.”

 

Moses said it was wrong to believe that Nigerians in the telecommunication sector “still needed to learn forever, after over a decade of learning and teaching the supposed teachers”.

 

He said that some multi-nationals hid under redundancy policy to terminate employment of the indigenous workers only to bring in foreigners to take over their positions.

 

Moses added: “The result is that Nigerians lose their jobs to foreign workers.

 

“We urge the MDA’s to immediately work with all labour unions in the information sector to nip this development in the bud.”

 

The union leader lamented that the executive order has not been implemented and advised Nigerian telecommunication workers to wake up and be united to be able to tackle the challenge.

 

 

 

 

 

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Internet of Things Spending to Reach $1.2 Trillion in 2022- IDC

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International Data Corporation (IDC) reports on Internet of Things shows that spending will experience a compound annual growth rate (CAGR) of 13.6% over the 2017-2022 forecast period and reach $1.2 trillion in 2022.

 

The forecast is based on the latest research in the burgeoning IoT technology market, which offers business investment opportunities across a spectrum of industries and illuminated through use case implementations.

 

As the diverse IoT market reaches broad-based critical mass, innovative offerings in analytics software, cloud technologies, and business and IT services have expanded rapidly.

 

Carrie MacGillivray, group vice president, Internet of Things and Mobility, said, “The IoT market is at a turning point – projects are moving from proof of concept into commercial deployments.

 

“Organizations are looking to extend their investment as they scale their projects, driving spending for the hardware, software, services, and connectivity required to enable IoT solutions.”

 

The intersection of multiple technology domains is one key to successfully understanding and developing a supply-side product and market development strategy.

 

The IDC IoT Spending Guide is an industry defining market intelligence tool that details end-user adoption and spending across multiple segmentations.

 

Marcus Torchia, research director, Customer Insights & Analysis, said, “The latest IoT Spending Guide release fully aligns to IDC’s Industry Taxonomy.

 

“We now forecast all 20 standard IDC Industries,”

 

“As a result, we are proactively mapping IoT use cases that have segmentations in shared domains, such as in Smart Cities and Digital Transformation investment areas.

 

“As a part of these improvements, IoT supports spending forecasts for 100 use cases.”

 

Forecast highlights show that the consumer sector will lead IoT spending growth with a worldwide CAGR of 19%, followed closely by the insurance and healthcare provider industries.

 

From a total spending perspective, discrete manufacturing and transportation will each exceed $150 billion in spending in 2022, making these the two largest industries for IoT spending.

 

From an enterprise use case perspective, vehicle-to-vehicle (V2V) and vehicle-to-infrastructure (V2I) solutions will experience the fastest spending growth (29% CAGR) over the forecast period, followed by traffic management and connected vehicle security.

 

The Worldwide Semiannual Internet of Things Spending Guide forecasts IoT spending for 14 technologies across 20 vertical industries in nine regions and 53 countries through 100 use cases.

 

 

Unlike any other research in the industry, this comprehensive spending guide was designed to help vendors clearly understand the industry-specific opportunity for IoT technologies today.

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ALTON Seek Policy Breather for Ailing CDMA

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Association of Licensed Telecommunications Operators of Nigeria (ALTON) has called for policy flexibility in favour of Code Division Multiple Access (CDMA) operators.

 

Engr. Gbenga Adebayo, ALTON Chairman, said in Lagos that the federal government should give the operators access to capital and other incentives to survive.

 

“With the declining CDMA operation in Nigeria, there is urgent need to help the operators remain in business in order to allow for the continuity of their operations, which has cheaper tariff than GSM service,” he said.

 

Adebayo called on telecommunications regulators to revisit the interconnect rate model and give preferential treatment to CDMA operators.

 

CDMA is a wireless communication technology that allows multiple people to use a single radio channel at the same time with little interference and very high security.

 

Adebayo said that CDMA operators still existed and had subscribers but were not as prominent as they used to be. “The fact remains that the choice of technology being used now does not favour CDMA operators,’’ he said.

 

The chairman noted that CDMA lines were mostly used in the country in the past.

 

He said that the use of the CDMA lines was reduced as a result of stiff competition with GSM operators.

 

Adebayo said that GSM operators churned out innovative and exciting products for subscribers and lowered call tariffs and SIM cards, causing decline in the number of subscribers on CDMA network.

 

Adebayo said that GSM operators’ subscriber base had continued to rise to the disadvantage of CDMA operators. According to statistics released by the Nigeria Communications Commission for 2018, active mobile telephone lines in Nigeria rose from 149 million in March to 160 million in April.

 

 

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