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ISON to Solidify Footprint in Nigeria with 4 More Call Centres

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ISON Group, the leading Customer Experience Management provider in the Africa, Middle East and ASEAN region, offering systems integration, managed services, BPO and strategic outsourcing solutions using end-to-end IT services, has further reinforced its presence in Nigeria with the announcement of three additional ISON BPO Call Centres.

ISON has also indicated interest  in other service offerings through “ISON Technologies and ISON Investments”.

ISON Group is registered in Africa and has presence in 25Sub-Saharan African countries.

ISON BPO,which provides Call Center Outsourcing services, has over 7,000 employees across 12 countries, in which 4,500 employees are in 10 countries in Sub-Saharan Africa.

ISON BPO is the largest BPO Companyin Sub-Saharan Africa. Some of the countries ISON BPO operates in includes Kenya, Nigeria, Rwanda, Tanzania, and Uganda. In 2015, the company plans to add nine more centers with an additional 5,000 employees in this region.

Since its establishment in Nigeria, ISON has employed 1,300 people, of which 99% are Nigerians.

Its key clients in Nigeria include Airtel and AIICO.

ISON Technologies is equally a Pan African Outsourcing player, providing end to end IT services and solutions across Africa, Dubai and the Middle East.

ISON Innovation and Investments (I3) focuses on driving consumer internet businesses in Africa.

Through this initiative, we embark on a new journey to help entrepreneurs from the internet fraternity.

Collectively, ISON Group has on ground presence in 25 African countries as well as the Middle East, and ASEAN regions.

The ISON Group offers BPO services through ISON BPO.  The robust BPO services infrastructure is built on global delivery framework to deliver voice, non-voice and other knowledge process outsourcing (KPO) servicesthrough local presence and on-shore/remote support,leading to superior customer experience, highly satisfied customers and growth in business. 

The services are offered to all business sectors including Telecoms, Retail, Aviation, Government, Oil&Gas, Banking and Financial Services.

The company has committed to setting up four state-of-the-artfacilities in Ibadan,Abeokuta, Ilorin, and Kano.It plans to employ about 4,000 employees in these call centers with an additional investment of $20 million this year. 

ISON BPO has excellentCall Centre facilities around the worldincluding one in Ibadan and plans to recreate the same standards everywhere in Nigeria.

ISON BPO is known for its ability to deliver cost-effective outsourcing solutions to its clients, globally, thus enabling its’ clients to focus on growing and developing their key business mandates. 

Their focus on employee training and capability development means that they are able to train & develop their staff to world-class standards.

Mr. Ramesh Awtaney, founder and chairman, ISON Group said, “Unlike most BPO and Tech service companies which take work & jobs to IP, we have pioneered reversing the trend by taking the IP to the work without compromising on world-class quality. As part of our core strategy, we have invested in developing local systems and empowering local talent to foster a better future for the African continent. We do not outsource local work outside of Africa.”

Global CEO of ISON BPO,Mr. Pravin Kumar comments on their expansion in Nigeria thus, “Nigeria has a huge potential for growth and development, especially with the availability of strong, vibrant and talented workforce. One of our visions for Nigeria is to upskill &develop local human talent thus enablingthe countrybecome an Offshore Call Center hub which willadd significant value to our customers, internally and externally.It should not be difficult to create 25,000 jobs in 1 to 2 years in this space and generate export revenue of around US$ 400 million in same. It can then grow from there.”

ISON Group main line of business includes Consulting and Systems Integration Services, Managed Services, and Outsourcing Services.

ISON BPO offers IT enabled outsourcing services including Call Center and Back Office services across verticals namely: Communications Service Providers, BFSI, Government, Retail and Aviation Sectors.

ISON Technologies is a pan-African system integrator, managed service provider and strategic outsourcing player providing end-to-end IT services and solutions across the continent with an on the ground presence in 25 African and Middle Eastern countries to Communications Service Providers, Tower Infrastructure Providers, BFSI, Government, Retail, Aviation and Oil & Gas segments.

ISON Innovation and Investments (I3) has been created to focus on driving consumer internet businesses in Africa.

Through this initiative, we embark on a new journey to help entrepreneurs from the internet fraternity.

It enables and inspires ambitious entrepreneurs by providing capital, enablement and other strategic inputs across Africa for building businesses. Several opportunities in this space are being evaluated.

 

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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Angry Reps Threaten to Arrest Bello-Osagie, Airtel Boss

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Hakeem Bello-Osagie, chairman of the defunct Etisalat Nigeria

Segun Ogunsanya, chief executive officer & managing director, Airtel Nigeria

House of Representatives adhoc committee investigating the operational activities of telecoms operators panel Thursday threatened to issue an arrest warrant against Hakeem Bello-Osagie, chairman of the defunct Etisalat Nigeria, as well as Segun Ogunsanya, chief executive officer & managing director, Airtel Nigeria for shunning the panel’s summons.

 

According to the Hon. Ahmed Abu- headed committee, Bello-Osagie and the Airtel CEO refused to honour the invitations by the panel to answer questions on alleged tax evasion by Airtel and former Etisalat

 

Abu while speaking at the National Assembly during a public hearing Thursday described the behaviour of the two men as unacceptable adding that an arrest warrant would be issued against them should they fail to appear on the next invitation.

 

His words: “It’s important that your MD is here. Public interest overrides any other interest. We don’t want anybody to play this card to say people will lose their jobs. Nigerian workers are ultimate.

 

“It’s only in Nigeria where what happened in the transition between Etisalat and 9Mobile will happen. We looked into the books, and the balances are annoying. You must bring Bello-Osagie here, else we’ll issue arrest warrant against him.

 

He said while speaking on the Airtel CEO:  “when next we do a letter to the CEO of Airtel and he doesn’t turn up, we’ll issue an arrest warrant against him.”

 

However, because he was in a meeting at the Presidential villa, the Chairman of the Federal Inland Revenue Service (FIRS), Babatunde Fowler could not appear before the lawmakers hence the spect of 5 percent Value Added Tax  charges on sales of recharge cards could not be treated.

 

Meanwhile, another ad-hoc panel of the House which is probing the various intervention funds by the Central Bank of Nigeria (CBN), has summoned the Managing Director of the Assets Management Company of Nigeria (AMCON), Ahmed Kuru.

 

At the same committee hearing, the Director General of the Nigeria Lottery Commission, Lanre Gbajabiamila said that while approximately 295 licensed Value-added Service (VAS) providers have generated about N80 billion revenues across the four operators within the past 4 years , MTN alone is grossing about 50 percent of the entire revenue

 

He said it is therefore evident that there is need for the revenue sharing formula between Mobile Network Operators and Value-added Service (VAS)/Digtal content and  Mobile- based lottery providers be reviewed upwards in favour of the VAS providers.

 

Gbajabiamila, said the sharing formulae should now be 60- 40 in favour of the VAS providers.

 

“VAS partners are largely responsible for running lottery/promo services in behalf of the operators. As these initiatives are very resource consuming, it is important that any partner looking to engage in it is well prepared in terms of funding and planning of their expectations and returns.

 

” The resources and creativity the continues to be applied to VAS and digital content generation are the key components to the success of the industries..

 

“Over the years, collaborations between MNOs and the VAS partners have seen revenue share continue to take a fall from 60 to 30 percent on the average, to as low as 15 percent to VAS providers in some cases.”

 

He said previously, VAS partners who held licenses from the Lottery Regulatory Commission were guided by certain sets of provisional rules which are easily applied according to the type and scale of promo offering being proposed..

 

But that the guideline seems to be varying in ways that VAS partners are struggling to comply with. “And this is the basis of the presentation of our position to this honorable assembly.”

 

Gbajabiamila said the current lottery ACT 2005 seems to address mostly main stream lottery services, usually based in ticket sales and returns.

 

While citing, sections 20, 24, 35 and 57 of the Act he said a minimum of 50 percent of the proceeds of the National Lottery is to be paid to a prize fund, which is dedicated to the payment of prizes.

 

He however said that approximately 295 licensed VAS providers have generated about N80 billion revenues across the four operators within the past 4 years “of which MTN is grossing about 50 percent of the entire revenue.”

 

Members of the committee agreed that there is need to upgrade the share of the VAS providers adding that the Mobile Network Operators are obviously not treating the VAS providers fairly.

 

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Bharti Airtel, Tigo Merge to form AirtelTigo

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Bharti Airtel has merged with Millicom’s Tigo in Ghana to become the country’s second largest mobile operator, the new company AirtelTigo said yesterday.

The merger, the first of its kind in Ghana, is a bid to increase share in the West African country where mobile phone use is one of the highest in Africa and competition for 37.4 million mobile phone users is fierce.

South Africa’s MTN dominates with 47.5 percent of subscribers. Others include Britain’s Vodafone, Globacom of Nigeria and Sudan’s Sudatel Expresso.

The National Communications Authority regulator granted conditional approval for the merger in September, following an agreement in March by the two companies to combine their operations. .

AirtelTigo will serve around 10 million subscribers with revenues close to $300 million, it said in a statement.

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Yola Hosts USPF North East Zonal Stakeholder Workshop on ICT Utilisation and Sustainability

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The Universal Service Provision Fund (USPF) secretariat, recently held the North East Zonal stakeholder engagement workshop in Yola

 

Universal Service Provision Fund a department of NCC created under the Nigerian Communications Act (NCA) 2003 to support the provision of ICT services in un-served and under-served areas of Nigeria.

 

The USPF in keeping with the reigning paradigm of development and sustainability, particularly the importance of an all-inclusive engagement and collaborative partnership, convened the workshop to enable all stakeholders to discuss and evolve ways of ensuring the growth and sustainability of Community Resource Centres (CRCs), School Knowledge Centres and other similar projects and programmes facilitated by the Fund.

 

The Secretariat is convinced that it is through appropriate utilisation of these projects in a sustainable manner that will bolster the economy of the beneficiaries and communties, and accelerate social development especially in terms of qualitative and equitable education; effectiveness and efficiency of healthcare systems; improved access to markets and information for the small-scale farmers; and for neighbourhood crisis and disaster prevention and management.

 

Participants at the workshop were government officials, community leaders, development enthusiasts and journalists.

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