Connect with us

Broadcasting

Kwesé TV Opens Ultramodern Customer Experience Centre in Lagos

Published

on

(L-R)Ekeno Eyo, COO, Noah’s Ark Communications; Dare Kafar, Kwesé Head of Marketing; Busola Adeogun-Phillips, Kwesé Strategic Partner; Elizabeth Amkpa, General Manager, Kwesé TV; Helen Ofili, Business Development Director, Advapro Ltd, designer of the Kwesé Experience Centre; and Lanre Adisa, CEO Noah’s Ark Communications, Kwesé’s advertising agency at the opening of the Kwesé Experience Centre in Victoria Island, Lagos on Thursday.

Kwesé, Nigeria ‘s innovative and newest Satellite pay-TV network, has opened its first customer experience centre at Adeola Hopewell Street in Victoria Island, Lagos.

Mr. Zachary Wazara, Econet Media Executive, speaking at the opening of the ultramodern customer experience centre, said that the centre will enhance Kwesé retail footprint in the country.

 

He noted that the opening was appropriately timed to join over 600 Kwesé dealers’ outlets across Nigeria, to manage the frenzy that comes with the FIFA World Cup.

Wazara, said that their aim is to be the first choice for viewers all over Africa by bringing them the best in programming, at an affordable price.

 

He added that Kwesé is focused around sports and entertainment, stressing that their 24-hour sports TV station is part of Africa’s largest free-to-air network operating in over 25 countries.

 

He said, “Watch Kwesé Free Sports by tuning to UHF channel 32 in Lagos or on your FTA set-top-box (FreeTV channel 732) with no subscription.

 

“Enjoy the Premier League live, NBA, various FIFA tournaments and leagues, boxing and more.

He explained that, at the Kwesé Experience Centre, consumers can purchase Kwesé TV decoders, renew their subscriptions, get assistance with Kwesé apps’ download and resolve queries.

 

Elizabeth Amkpa, general manager, Kwesé TV, speaking at the unveiling ceremony, said: “Our Experience Centre is a one-stop shop designed to support our multi-platform offering delivered via satellite TV, mobile and digital platforms.

 

“Whether you are interested in purchasing a Kwesé TV decoder, renewing your subscription or downloading the Kwesé TV or Kweséiflix apps, we are here for you”.

She added that “the first 10 walk-in customers who make a payment will be rewarded with a one-month Kwesé TV subscription, adding that Kwesé also offers convenient online customer service via live chat on the Kwesé website and its social media pages”.

 

The Centre was designed by integrated marketing communications agency, Advapro Ltd.

 

The Experience Centre’s look and feel combines Kwesé’s signature purple which is symbolic for its premium quality, with a touch of orange to represent its Kwesé Sports’ brands.

Beyond the physical design of the customer experience centre, Advapro’s in-store branding solution incorporates a customer satisfaction tool called “Do You Like Us” (DULU®).

 

DULU® is a turnkey solution for retail and service chain organisations, that provides continuous customer satisfaction and intelligent reporting services.

 

The solution is built to give real-time customer feedback to Kwesé TV.

The Kwesé Experience Centre is also equipped with an interactive area branded “FreeZone” where subscribers can perform self-service.

 

Also in the FreeZone, prospective customers get a feel of Kwesé TV’s over 70 entertainment and sports channels as well as other Kwesé products namely; Kweséiflix and Kwesé Play.

Kwesé is the continent’s fastest growing media business with a diversified offering that includes, a pay TV satellite network, Kwesé TV, Africa’s largest free-to-air channel, Kwesé Free Sports, mobile services and digital all under one roof.

Kwesé launched in Nigeria in October 2017, disrupting the market with its flexible subscription plans which give customers the option to pay for 3 days, 7 days or 30days.

Continue Reading
Advertisement
Comments

Broadcasting

FG Launches 5 Mobile Radio Frequency Monitoring Equipment

Published

on

Abdur-Raheem Adebayo Shittu, Minister of Communication

Adebayo Shittu, minister of Communications, has, launched five mobile radio frequency monitoring equipment and national spectrum management system for effective monitoring of frequency bands used to provide radio communication services in the country.

 

The minister, who said that the equipment was worth nine million dollars, added that it would guarantee effective spectrum management in the country.

 

He said that the project would not only stem irregular and illegal use of radio frequency but would ensure that users complied with the guiding laws and regulations.

 

According to Shittu, the project will ensure that radio frequencies are protected and used according to the guiding laws.

 

He said: “The project was embarked upon to enable the ministry to stem irregular and illegal use of the scarce radio frequency spectrum resource for judicious, efficient and equitable utilisation by competing radio communication services.”

 

He promised that the ministry would do its best to utilise the equipment to improve spectrum monitoring activities and frequency management functions to minimise incidences of harmful interferences.

 

He said: “With these facilities in place, the ministry has the capacity and capability to detect, identify and locate the source of transmission and is therefore able to determine if a frequency user is duly licenced or not.”

 

Shittu added that radio spectrum needed to be managed well for its efficient, judicious and equitable use by radio communication services to drive socio-economic development of the country.

 

He said: “The services include aeronautical, broadcasting, maritime, mobile communication, radio navigation, satellite and space research.

 

“The radio frequency spectrum has diverse applications in agriculture, artificial intelligence, education, health, banking, commerce, manufacturing, robotics and many other human endeavours.”

 

Radio frequency monitoring is a means of investigating the use of the radio frequency spectrum. It is also used in detecting and identifying the direction and source of electromagnetic emissions and possible location of a radio communication station and equipment.

 

The minister, therefore, explained that the national spectrum management system would be used to create database of all licensed users and platform for carrying out spectrum management functions which included engineering analysis and monitoring control activities.

 

He said that the project also included two Denial of Service equipment to serve as one of the enforcement tools that may be applied to deny services to non-compliant users of the frequency spectrum.

 

Shittu urged Ministries, Departments and Agencies (MDAs), as well as private individuals and organisations that use the frequency spectrum to enhance communication and transmission of data within their organisation.

 

He advised them to ensure they first obtain the requisite authorisation from the ministry to use the radio frequency spectrum before they procure and operate any radio communication equipment.

 

In addition, those presently using the frequency spectrum without due authorisation should formalise their status of operation or face sanctions, he advised.

 

Onawo Ogoshi, chairman, House of Representatives Committee on Information Communication Technology, said that the importance of the project cannot be overemphasised.

 

He commended the ministry for achieving the feat and urged the minister to ensure that the project was put to best use.

Continue Reading

Broadcasting

Umahi, Ebonyi Gov. Sacks Ebonyi Broadcasting Corporation Board Chairman

Published

on

David Umahi, Ebonyi State Governor, has sacked Mrs Patience Ogodo, board chairman of the Ebonyi Broadcasting Corporation (ESBC)

 

Mr Emmanuel Uzor, chief press secretary to the governor, who issued a statement on Saturday, said the sack was sequel to Ogodo’s suspension as a member of the Peoples Democratic Party Board of Trustees.

 

Uzor alleged that the PDP’s National Executive Committee had suspended Ogodo for acts inconsistent with her mandate which included, absenteeism and other anti-party activities.

 

“Consequently, Ogodo is directed to hand over all government properties in her possession within 24 hours to the closest person on the board.

 

“The governor wishes to stress that Ogodo’s suspension was in affirmation of the PDP’s NEC which tried and found her guilty of anti-party activities and other sundry actions.

 

“This was unbecoming of a board of trustees member from a highly disciplined party like the PDP as it acted in line with the party’s constitution,” the statement read.

 

The statement further noted that the governor wished her well in her new political journey.

 

 

Continue Reading

Broadcasting

Court Unfreezes Pinnacle Account, Counsels Anti-Graft Agencies

Published

on

Nnamdi Dimgba, Federal High Court Judge has ordered Independent Corrupt Practices Commission (ICPC) to unfreeze the account of Pinnacle Communications Limited and counselled anti-corruption agencies of government against taking drastic action that could prevent private enterprises from flourishing prior to concluding investigations to justify such action.

 

Delivering his ruling in the case instituted against ICPC for instructing Zenith Bank to freeze it’s account Friday, the judge maintained that the anti-corruption war was as beneficial to the society as flourishing private enterprises pointing out that scuttling the operations of major private organizations like Pinnacle Communications Limited also sends negative signals to the international community about Nigeria’s business environment.

 

Justice Dimgba described ICPC’s action against Pinnacle Communications Limited as “an overkill just like using a sledgehammer to kill a fly” considering that even after six months since the case was instituted and despite lèeway provided by many adjournments by the court, ICPC could not file any charges against the company, emphasizing that it should not have frozen the account without establishing a prima facie against it.

 

The judge remarked that anti-corruption agencies should not based their actions on rumours or “beer parlour stories” but on thorough investigations that could sustain judiciall scrutiny.

 

He held that freezing accounts of individuals or organizations by ICPC amounts to an administrative action of a federal agency which relevant sections of the constitution empower the Federal High Court to review for compliance with the law and obligations of such agencies.

 

Justice Dimgba also ruled that an order freezing account could not subsist perpetually if it was meant to be temporary adding that the essence was to allow for quick conclusion of investigations, especially when it involves a major company playing a major role in the national broadcast sector which could be jeopardized.

 

The judge however said ICPC could continue its investigations and present it’s case before a court which would decide if there is any basis to freeze accounts in future.

Continue Reading

Trending

Copyright © 2017 Communication Week Media Limited.