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Kwesé TV Opens Ultramodern Customer Experience Centre in Lagos

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(L-R)Ekeno Eyo, COO, Noah’s Ark Communications; Dare Kafar, Kwesé Head of Marketing; Busola Adeogun-Phillips, Kwesé Strategic Partner; Elizabeth Amkpa, General Manager, Kwesé TV; Helen Ofili, Business Development Director, Advapro Ltd, designer of the Kwesé Experience Centre; and Lanre Adisa, CEO Noah’s Ark Communications, Kwesé’s advertising agency at the opening of the Kwesé Experience Centre in Victoria Island, Lagos on Thursday.

Kwesé, Nigeria ‘s innovative and newest Satellite pay-TV network, has opened its first customer experience centre at Adeola Hopewell Street in Victoria Island, Lagos.

Mr. Zachary Wazara, Econet Media Executive, speaking at the opening of the ultramodern customer experience centre, said that the centre will enhance Kwesé retail footprint in the country.

 

He noted that the opening was appropriately timed to join over 600 Kwesé dealers’ outlets across Nigeria, to manage the frenzy that comes with the FIFA World Cup.

Wazara, said that their aim is to be the first choice for viewers all over Africa by bringing them the best in programming, at an affordable price.

 

He added that Kwesé is focused around sports and entertainment, stressing that their 24-hour sports TV station is part of Africa’s largest free-to-air network operating in over 25 countries.

 

He said, “Watch Kwesé Free Sports by tuning to UHF channel 32 in Lagos or on your FTA set-top-box (FreeTV channel 732) with no subscription.

 

“Enjoy the Premier League live, NBA, various FIFA tournaments and leagues, boxing and more.

He explained that, at the Kwesé Experience Centre, consumers can purchase Kwesé TV decoders, renew their subscriptions, get assistance with Kwesé apps’ download and resolve queries.

 

Elizabeth Amkpa, general manager, Kwesé TV, speaking at the unveiling ceremony, said: “Our Experience Centre is a one-stop shop designed to support our multi-platform offering delivered via satellite TV, mobile and digital platforms.

 

“Whether you are interested in purchasing a Kwesé TV decoder, renewing your subscription or downloading the Kwesé TV or Kweséiflix apps, we are here for you”.

She added that “the first 10 walk-in customers who make a payment will be rewarded with a one-month Kwesé TV subscription, adding that Kwesé also offers convenient online customer service via live chat on the Kwesé website and its social media pages”.

 

The Centre was designed by integrated marketing communications agency, Advapro Ltd.

 

The Experience Centre’s look and feel combines Kwesé’s signature purple which is symbolic for its premium quality, with a touch of orange to represent its Kwesé Sports’ brands.

Beyond the physical design of the customer experience centre, Advapro’s in-store branding solution incorporates a customer satisfaction tool called “Do You Like Us” (DULU®).

 

DULU® is a turnkey solution for retail and service chain organisations, that provides continuous customer satisfaction and intelligent reporting services.

 

The solution is built to give real-time customer feedback to Kwesé TV.

The Kwesé Experience Centre is also equipped with an interactive area branded “FreeZone” where subscribers can perform self-service.

 

Also in the FreeZone, prospective customers get a feel of Kwesé TV’s over 70 entertainment and sports channels as well as other Kwesé products namely; Kweséiflix and Kwesé Play.

Kwesé is the continent’s fastest growing media business with a diversified offering that includes, a pay TV satellite network, Kwesé TV, Africa’s largest free-to-air channel, Kwesé Free Sports, mobile services and digital all under one roof.

Kwesé launched in Nigeria in October 2017, disrupting the market with its flexible subscription plans which give customers the option to pay for 3 days, 7 days or 30days.

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NBC Shuts Down Ekiti Broadcasting Stations Indefinitely

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National Broadcasting Commission (NBC), has ordered the immediate shut down of the Ekiti state broadcasting service for infractions of the Nigeria broadcasting Code and the Electoral Act.

 

The Commission took this decision after unauthorized declaration of the governorship election results by Mr. Ayodele Fayose, state Governor on the Ekiti State Broadcasting stations.

 

In addition, the Governor went on air to make malicious and unsubstantiated claims against the Independent National Electoral Commission (INEC), the Nigerian Police and the Department of Security Services.

 

The station will remain shut down till further notice.

 

The Commission had on Tuesday 5th June queried the station’s, Mr. Lere Olayinka, acting director general who is doubling as the spokesman for the PDP campaign organisation in breach of Section 5.2.18 of the Nigeria Broadcasting Code in letters to the Station and the State Government. Both letters were ignored by the recipients.

 

 

Maimuna Jimada, head, Public Affairs, said that the Ekiti State Broadcasting Service on Wednesday 11th July, 2018 was found in breach of sections 5.2.7 and 5.2.8 of the Code for which it was reprimanded and fined N500,000 by the Commission.

 

Jimada, quoted Mal. Is’haq Modibbo Kawu, director general,  as saying that he “wishes to re-emphasize that all broadcasters must adhere strictly to the ethics of the profession in conducting all programmes on their stations in respect to the Nigeria Broadcasting Code, the National Broadcasting Act CAP N11 Laws of the Federation, 2004 and the Electoral Act.

 

For the avoidance of doubt, Kawu hereby draws the attention of all, to the following sections of the Nigeria Broadcasting Code:

 

3.1.2 which states that:

Materials likely to incite or encourage to the commission of a crime or    lead to public disorder shall not be broadcast

 

5.2.15 which states that:

A broadcaster shall broadcast election results or declaration of the winner only as announced by the authorized electoral officer for the election.

 

Broadcasters are hereby also reminded that the Social Media is not an official source for release of election results.

 

The NBC wishes to reiterate that broadcasting stations must ensure proper gate keeping and professionalism in all programmes transmitted on their stations as the Commission would impose severe sanctions for any breach of the Broadcasting Code.

 

 

 

 

 

 

 

 

 

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MTN Foundation Extends Emergency Ward Intervention Project to Hospitals in the South East

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(L-R) Ijeoma Olisa, Accountant, Coscharis Medical, Regina Ewendu, Head of Operations, Coscharis Medical, Enyinnaya Nwokeocha, Project Coordinator Health, MTN Foundation, Izunna Anegbu, Monitoring and Evaluation Officer, MTN Foundation and Geraldine Udo, Head of Research and Development, Coscharis Medical at the inspection recently.

In continuation of its commitment to improve the quality of health of our people especially during period of emergency, MTN Foundation will be providing medical equipment and supplies to the emergency wards of six hospitals in Anambra, Ebonyi and Imo States under its Emergency Ward Intervention Project.

 

The hospitals include; Federal Teaching Hospital Abakaliki (FETHA 1), Ebonyi, Chukwuemeka Odimegwu Ojukwu University Teaching Hospital, Awka,  Anambra and Imo State University Teaching Hospital (IMSUTH), Owerri.

Under this project, MTN Foundation provides medical equipment and consumables ranging from stethoscopes, suction machines, fracture immobilizers, laryngoscopes; digital patient monitors etc. to hospitals across Nigeria.

 

In Phase 1 of the project, MTN Foundation provided these medical items to emergency wards of hospitals in Adamawa, Borno and Yobe states.

 

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Kwesé TV, 9mobile Enter Distribution Agreement

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Kwesé TV, Nigeria’s newest satellite pay-TV network, and leading telecommunication company in innovation, 9mobile have signed a distribution agreement for the sale of Kwesé TV decoders through 9mobile Experience Centres across Nigeria.

With this strategic partnership, prospective Kwesé TV customers can easily walk into any participating 9mobile stores and purchase a Kwesé kit comprising a dish, decoder, including one-month free subscription, and installation for N10,960.

This partnership which will be rolled out through a phased approach has been launched in key 9mobile Experience Centres situated at The Palms Shopping Mall, Ikeja City Mall, Adeola Odeku Street on Victoria Island, Mushin, Surulere and Festac Town; all in Lagos.

Kwesé TV offers 70+ premium channels for family viewing with an extensive programming line-up including wholesome children’s programs, live sports, lifestyle shows, movies, series and so much more! Kwesé’s appeal is not only its world-class content but its innovative industry-first ‘pay as you watch’ payment model which gives customers the choice between purchasing 3-day, 7-day and 30-day subscription packages to its full entertainment and sports bouquet.

The partnership with 9mobile will also see 9mobile subscribers access the Kwesé iflix app through exclusive video data bundles for the Kwesé iflix 1-day, 3-day, 7-day and 30-day VIP passes.

Speaking about the partnership, General Manager, Kwesé TV Nigeria, Elizabeth Amkpa, said: “This partnership extends our distribution network and makes our products accessible to even more Nigerian consumers.

We are currently operating in select 9mobile Experience Centres in Lagos, and we will soon be available in other major cities across the country in partnership with 9mobile.”

Also commenting, Vice President, Marketing, 9mobile, Adebisi Idowu, said, “We are excited to be working with Nigeria’s newest pay-TV provider to offer premium TV and video content to our customers.

This newest partnership is a further demonstration of our commitment to continuously deliver innovative services that enable Nigerians to enjoy more, across all our brand touchpoints.”

Adebisi added that 9mobile will continue to forge partnerships and build bridges that enrich the lives of its teeming customers and enable them to enjoy best in class quality of service (QoS) at all times. “9mobile is determined to continue meeting the passion point of Nigerians, especially, customers on the network; and Kwesé TV offers yet another major platform to do so”, he enthused.

9mobile has been acknowledged as Nigeria’s most innovative and customer-friendly telecommunication company, and through its revolutionary fastest data package,

Moreblaze, it has consistently offered its tech-savvy customers functional innovations thereby setting the market pace for competitive offerings in meeting the clients’ wants and needs.

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