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Mark Zuckerberg Recognises UBA’s Leo at Facebook F8

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Without a doubt, the digital revolution in the financial space is one that is sweeping across the globe, reshaping the industry’s vision on banking based on some fundamental elements, namely: proficiency, speed, opening hours, and all round total efficiency.

 

Having thoroughly understood that the financial industry is experiencing a deep transformation, with customers’ needs shifting from simple banking solutions to ‘ more advanced seamless financial solutions’.

 

United Bank for Africa, (UBA), Pan African financial institution, a bank that has scored many firsts in the industry and is ranked among the top three banks in the financial space once again showed why it is ranked highly by scoring yet another first not only in Nigeria but in Africa, with the introduction of Leo, an innovation that is capable of revolutionizing the way banking is done in Africa.

 

After,  investing heavily in building a robust and secure e-banking platform that supports its e-banking operations globally through strategic partnerships with various local and international organizations, you could only expect the bar to keep going higher.

 

Beyond being active on Twitter, Facebook, Youtube, Instagram, Google Plus, and also running a corporate blog, Africa’s global bank is continuously innovating and developing strategies aimed at making banking seamless and effortless for millions of its existing and potential customers, while also ensuring utmost safety of their transactions.

 

While some banks are still sticking their head in the sand, United Bank for Africa, amongst many, was quick to realize that social media is fundamentally changing the way people communicate making it pertinent, that the total customer experience needs be considered when providing value propositions. It is with this awareness that the Pan-African financial institution moved to change the face of e-banking with the introduction of Leo, the UBA Chat Banker that enables customers make use of their social media accounts to carry out key banking transactions.

 

Kennedy Uzoka, bank’s Group Managing Director, intelligently noted during the lunch of Leo that, customer experience needs to be considered when providing value propositions hence, in no distant time, instant payments will greatly foster innovation in payments and reshape the way we do payments in the coming years, adding value and great satisfaction for customers, who have now become our hallmark at UBA.

 

Today, barely four months after its launch, testimonials are bound with this new artificial intelligence banker, millions of UBA customers across Africa can now perform series of bank transactions through the Facebook messenger chat platform. All you need to do is ‘chat.’ Yes! Chat with LEO. Like we do on a daily basis with family, friends and business partners.  LEO comes in handy for business individuals and organizations who have limited time to visit a bank to process banking services and requests. With easily accessible data service/network, you can chat with Leo on the go and perform your normal bank transactions such as opening new accounts, checking account balance, Airtime recharge/Top up, Fund transfer, Payment of bills, Quick application for loans, request for mini statements, etc.

 

Following this growing pedigree and massive impact on Nigeria and by extension, Africa’s financial space, Leo got a well -deserved recognition that was gleefully given him, by the CEO of Facebook, Mark Zuckerberg, at the tech giant’s F8 conference for developers.

 

“Leo is doing incredible things,” Zuckerberg reportedly said. When he reached a slider on Business and Bots, Zuckerberg said Facebook has seen good momentum for messenger business with more than 300,000 business bots and 8 billion messages exchanged between them and users. But out of the over 300,000 bots mentioned, Leo was the prime example used. See link:https://youtu.be/vLOuuOG7c-0

 

Launched by the United Bank for Africa (UBA) in January this year, the UBA Leo ‘Chat Banker’. Leo is an artificial intelligence (AI) powered bot that performs banking transactions on Facebook.

 

Leo lets you open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and airtime top up. You can also confirm cheques, pay bills, apply for loans, freeze accounts, ask for mini statements, among other things and even check the weather.

 

It would be recalled that When Leo was introduced, it was the first time that a financial institution in Africa ever came up with this manner of solution to simplify the way customers transact.

 

Leo lets you open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and airtime top up. You can also confirm cheques, pay bills, apply for loans, freeze accounts, ask for mini statements, among other things and even check the weather.

 

Designed to work within the platforms people are already familiar with, Leo has already taken off on Facebook Messenger. In the nearest future, the app is expected to show up on other social media platforms and all it takes to enjoy the services is simply to have a Facebook account.

 

Apart from being your perfect virtual banker, Leo also doubles as the perfect buddy and lifestyle application.

 

With Leo, an individual can carry out money transfers and airtime top-up on the go, pay for Uber, as well as perform other transactions like payment of bills, data top-up, mini-statements, loan applications, cheque confirmation, account freezing, among others right on their mobile phones.

 

To experience the ease, simplicity, and excellence of a banker and friend, log on to the web or mobile versions of your Facebook Messenger, type “UBA ChatBanking” into the search area of the messenger app and click on the icon, the power to transact with ease is at your finger-tips.

 

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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E-Financial

Shareholders Approve $1.5bn Capital Raising for Access Holdings

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The shareholders of Access Holdings Plc have unanimously approved the company’s proposed capital raising of $1.5 billion through a bond or share sale and a further N365 billion via a Rights Issue to fund its ambitious growth plans.

The shareholders also ratified the appointments of Aigboje Aig-Imoukhuede, Olusegun Ogbonnewo, and Ojinika Olaghere as Non-Executive Directors.

The appointment of Aig-Imoukhuede as the Chairman of Access Holdings was praised by the shareholders, who pointed to his rich history of success with the institution, having transformed it into Nigeria’s biggest lender by market value alongside late Herbert Wigwe.

The shareholders stated that Aigboje’s leadership was instrumental in driving the institution’s growth during the 2004 recapitalisation of the banking industry led by the Central Bank of Nigeria (CBN) under the leadership of its former Governor, Prof. Charles Soludo.

“We are thrilled with Aigboje Aig-Imoukhuede’s return to the role of Chairman. His proven track record, experience, and strategic insights position him as the ideal leader to steer Access Holdings towards meeting its lofty targets.

During his tenure as CEO, particularly during the recapitalisation directive by the CBN, he steered Access Bank to raise an impressive $2 billion in capital, and this demonstrates his capacity to, once again, lead Access Holdings towards successfully achieving the objectives of our planned capital raise and Rights Issue targets,” said Chief Sunny Nwosu, Chairman Emeritus of the Independent Shareholders Association of Nigeria (ISAN).

In line with the Group’s strong financial performance, the payment of a final dividend of N1.80 kobo per every N0.50 kobo ordinary share for the 2023 financial year was approved, marking a 28 per cent improvement from the corresponding period in 2022.

 


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Confusion as CBN Deletes, Reinstates Tweet Calling Crypto-Related Directive Fake

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Central Bank of Nigeria (CBN) has been forced to deny a report saying it issued a directive requiring all banks and financial institutions to identify individuals or entities engaging in transactions with cryptocurrency exchanges and to ensure that such accounts are put on Post No Debit (PND) instruction for six months.

Confusion as CBN Deletes, Reinstates Tweet Calling Crypto-Related Directive Fake

A “Post No Debit” instruction is a directive issued by a bank or financial institution to restrict certain transactions on a customer’s account.

When a PND instruction is in place, the account holder is prohibited from making debit transactions, meaning they cannot withdraw funds or make payments using the affected account.

Confusion occurred when the central bank denied the story on X but then deleted the denial.

The alleged circular also stated that regulated financial institutions engaged in crypto or facilitating payments for crypto exchanges are prohibited.

However, this contradicts an earlier ban lifted in December 2023, allowing banks to facilitate transactions for crypto exchanges.

The central bank lifted the ban nearly two years after enforcing a comprehensive ban on banks engaging with digital currencies.

According to a statement by the CBN at the time, it recognized that the increasing global demand and adoption of crypto make it unjustifiable to maintain the stringent restrictions imposed on financial institutions in 2021.

However, due to the swift devaluation of the naira and the subsequent inflation rate of 29.9%, the government shifted its attention to platforms offering cryptocurrency services.

It disabled websites associated with crypto trading that had gained notoriety for setting informal valuations for the naira.

Binance encountered significant scrutiny when the CBN raised concerns regarding “suspicious financial transactions” occurring through Binance Nigeria in 2023.

Olayemi Cardoso, governor, CBN, said $26 billion had passed through Nigeria via Binance in 2023 from unidentified sources and users.

Binance is facing further challenges in Nigeria, with its executive Tigran Gambaryan, who is based in the United States, being detained in the country.

He’s facing five charges linked to money laundering following a meeting with Nigerian officials regarding Binance’s regulatory compliance.

Nadeem Anjarwalla, one of the executives who met with Nigerian officials about Binance’s regulatory issues, subsequently escaped custody and was tracked down to Kenya, where he faces extradition.

 


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NDIC Inaugurates Anti-Corruption and Transparency Unit

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Nigeria Deposit Insurance Corporation (NDIC) has inaugurated an Anti-Corruption and Transparency Unit (ACTU) at its headquarters in Abuja.

NDIC Inaugurates Anti-Corruption and Transparency Unit

Speaking at the inauguration which was conducted by officials of the Independent Corrupt Practices and Other Related Offences Commission (ICPC); Mr. Bello Hassan, managing director/chief executive, NDIC, said the corporation has a culture of zero tolerance for corruption, which is further strengthened by its core values of teamwork, respect and fairness, integrity, professionalism, and passion.

Represented by Mr. Mustapha M. Ibrahim, executive director, Operations, Hassan, said, the NDIC ACTU has strengthened the Corporation’s operational system through the implementation of various compliance measures to ensure ethics, integrity, transparency and accountability in the workplace.

He explained that the specific measures include robust Internal Controls, regular Risk Assessments, and strict adherence to regulatory guidelines, and comprehensive training programs for employees.

Hassan described the inauguration as a significant step in the Corporation’s ongoing commitment in the fight against corruption and enhances transparency.

He emphasised that NDIC Management remains committed to supporting ACTU activities, recognizing the unit’s critical role in ensuring the Corporation’s operations are conducted with integrity, free from corruption, and fostering public trust.

Dr. Musa Adamu Aliyu, chairman, ICPC, who was represented by Mr. Olusegun Adigun, acting director System Study and Review, ICPC, praised NDIC management for their dedication and active support in establishing and advancing the activities of the ACTU to address corruption issues and foster ethical practices.

He applauded the efficiency and diligence of the NDIC ACTU in fulfilling its mandate, resulting in the Corporation retaining the first position for two consecutive years on the annual ICPC Ethics and Integrity Compliance Scorecard.

He urged the new ACTU members to see their nomination as an opportunity to build on the good legacies of the previous members and to complement Management’s efforts in promoting the core values of the Corporation through their assigned duties.

 

 


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