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MultiChoice Assures DStv Subscribers of Better Quality of Service

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(L-r): Segun Ogunsemowo, branch manager, IKeja Office; Caroline Oghuma, public relations manager, MultiChoice Nigeria; Fuad Kadiku, regional operations manager, MultiChoice Nigeria and Ifeanyi Oyinbo, MultiChoice Mega Dealer during the DStv Customer Forum held at Ashton Garden, Oba Ogunji, Road, Lagos, recently.

In a bid to ensure that all subscribers are satisfied with its products and services, MultiChoice Nigeria recently held its Customer Forum for its DStv subscribers in the Agege/Ogba area of Lagos.

Present at the forum were DStv subscribers, DStv dealers, sales agents and representatives of MultiChoice, the subscriber management company of DStv.

The subscribers were given the opportunity to share the challenges they encounter on the DStv platform, as well as give feedback on what they want to see more of.

While addressing the issues raised during the forum, Caroline Oghuma, public relations manager of DStv, said the company is aware of some of these issues and is actively working to ensure that subscribers get improved experience with the brand.

“We listen to our customers to understand their changing lives, the pressures they face and what matters most to them. We are committed to using these insights to provide better quality of service”, she said.

Oghuma also highlighted the recent initiatives the company had put in place in response to subscribers’ previous complaints.

“Last year we introduced the option of account suspension. Now it’s possible for you to put on hold your DStv subscription from seven to fourteen days twice yearly. We also extended our call centre hours to accommodate more queries. In addition, we standardized installation fees and introduced a six-month warranty on installations done by our accredited technicians”, she said.

Subscribers also had some positive feedback to give the members of the pay TV Company represented.

They commended DStv for investing positively into the lives of Nigerians through its various content. They also acknowledged the company’s resolve not to increase subscription prices last year amidst the ailing economy.

The DStv Customer Forum is a regular interactive session by MultiChoice Nigeria that provides the opportunity for subscribersand representatives of the organisation to have face-to-face dialogues to gain better understanding of customer issues and provide solutions to them.

 

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Nigerians Ask NBC to Compel TSTV to Come Clean

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Some Nigerians have asked National Broadcasting Commission (NBC), to compel the management of new pay-television, TSTV, to come clean on its business plan for the country.

 

Daily Post reported ever since the TSTV announced its arrival and November 1 take-off date, there has been controversies surrounding its operations, despite earlier excitement about the arrival of the company.

 

It could be re-called that TSTV’s launch was grand, raising a lot of expectations.

 

However, the first major controversy came calling as FOX Network Group (FNG), owners of the FOX television channels, was reported to have denied that it has any agreement with the new pay-television service provider, TSTV, to carry its channels in Nigeria.

 

The position of FNG was made known in a statement signed by Jeremy Griesel of Jeremy Griesel Communications on behalf of FOX Network Group Africa, TSTV’s advertisement of FOX channels on its platform is inappropriate.

 

“Despite advertised claims regarding FOX channels, FOX does not have any agreement with TSTV regarding distribution of channels, but remains confident that TSTV will normalise the situation prior to the launch of its service to ensure the consistency between platform content claims and subscriber expectation,” FOX had said.

 

Following these developments, some concerned Nigerians have asked the company to come clean on its plan for the masses.

 

One of the concerned Nigerians stated that: “The new pay-television provider has been forced to move the commencement of its commercial operations to November 1, a whole month after it promised to roll out. Sales of its hardware also appear to have been suspended. This calls for question.

 

“These developments have no doubt left Nigerians in a doubt on whether the TSTV was indeed prepared to provide the needed competition in the Nigerian market.

 

“In a September 25 post on TSTV’s Facebook page, the company, responding to a question said it will broadcast the English Premier League, Spanish La Liga and UEFA Champions League. But when asked about the frequency and the percentage of league games to be shown, no response was issued.

 

“A writer on the TStv Facebook page had called the attention of others to the fact redistribution of sport content is jurisdictional. beIN Max, one of the range of channels being offered airs foreign league matches in the Middle East and North Africa to Arabic-speaking audiences. The company pretended not to see it.

 

“As it stands, it appear that TSTV is trying to get in its excuses early in anticipation of failure to meet the stratospheric expectations it has created. It looks like a victim of its own success at failure.

 

Similarly, another Nigerian, Festus Igeniwari, said: “I maintain that the PayTV industry in Nigeria is a level-playing field for everyone serious and capable enough to offer Nigerians the best value for money in world-class content.

 

“First of all, it is important Nigerians realize that – as a rule – you don’t start off a marathon by sprinting; and when a claim sounds too good to be true, it usually is.

 

“So, we are calling on the Nigeria Broadcasting Commission, to as a matter of urgency, tell Nigerians what they need to know as far as the TSTV if concerned. Let Nigerians know exactly what they have come to offer.

 

“There is a lot of confusion and we should not wait until things get too late before the right thing is done. “

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Gov. Ikpeazu Dangles Film Makers with N10m to Shot Films in Abia

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As part of the efforts to develop tourism sites and promote tourism potential in Abia, the state Governor, Okezie Ikpeazu, has pledged N10 million as grant for any film shot in the state. Ikpeazu made the pledge when he received Dr. Chidia Maduekwe, the Managing Director, Nigerian Film Corporation (NFC), in his office in Umuahia.

A statement signed by Mr. Brian Etuk, Head of Public Affairs, NFC, in Jos on Friday, quoted the governor as saying that the production `should be 100 per cent shot in Abia.’

The statement said the governor charged film practitioners to improve on the quality of their production so as to compete with the global market. It stated that Ikpeazu promised that his administration would participate in the capacity building offered by NFC, saying that Abia played a key role in the revolution of the market and sales of Nollywood movies which has had multiplier effects on the nation economy.

“We have a policy to open up our market to genuine investors, private and public agencies amongst others through promoting `Make in Abia` instead of Made in Abia, proliferating more industries in the state,’’ the statement quoted Ikpeazu.

The statement said, Maduekwe had commended the governor for approving office accommodation for the organisation’s South-East Zonal office in the state.

It noted that Maduekwe said the gesture would create more employment opportunities for the youths, saying that corporation was also working toward establishing two more zonal offices in the North-East and South-South.

NFC currently has three zonal offices in Lagos, Kano and Abuja with headquarters in Jos, Plateau State.

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Ikorodu Agog for Glo Mega Music Tour this Weekend

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The ancient city of Ikorodu in Lagos is agog already as the Glo Mega Music Nationwide Tour gets set to hit the city today.

It is the 27th edition of the 27 week-long mega concert that has gone round some of Nigeria’s major cities such as Awka in Anambra State, Aba, Calabar, Asaba, Benin, Victoria Island, Ajah, Ikeja, Benin, Port Harcourt, Owerri, Ekpoma, Enugu, Kubwa, Abuja, Suleja, Makurdi, Lokoja, Anyigba, Port Harcourt and Ibadan, where the show was held twice each, Akure, Abeokuta and Ijebu Ode.

The Ikorodu edition is billed to hold at the Ikorodu Musical Village at 4.00 p.m., and will feature some of Nigeria’s most interesting musicians such as the new hip-hop sensation, Axterix, Marvin records queen, Di’Ja, scintillating vocalist, Kiss Daniel, the Nabania crooner, Flavour, the Egberi Papa 1 of Bayelsa, Timaya, and the Nigerian king of pop, Tuface.

Globacom said that in addition to the A-List artistes billed to perform at the concert, the show will also be graced by Nollywood greats such as Juliet Ibrahim and Uche Jombo, who will compere the show, Patience Ozokwor, a.k.a. Mama G, Kanayo O. Kanayo (KOK) and Richard Mofe-Damijo (RMD) who will be there as celebrity guests.

It is the fifth of such shows happening in Lagos in the current tour of the show. Globacom said this underscores the importance it attaches to Lagos.

Subscribers willing to attend the show need to have recharged their phones with a minimum of N2,000 in the last one month either by way of voice calls or data usage. They then need to send a text message “MUSIC IKORODU”  to a short code 207. They will subsequently be sent a message inviting them to attend the show.

Those who do not meet the criterion are requested to visit the venue with N2000 to purchase Glo recharge card that will entitle them to enter the hall.

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