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MultiChoice Assures DStv Subscribers of Better Quality of Service

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(L-r): Segun Ogunsemowo, branch manager, IKeja Office; Caroline Oghuma, public relations manager, MultiChoice Nigeria; Fuad Kadiku, regional operations manager, MultiChoice Nigeria and Ifeanyi Oyinbo, MultiChoice Mega Dealer during the DStv Customer Forum held at Ashton Garden, Oba Ogunji, Road, Lagos, recently.

In a bid to ensure that all subscribers are satisfied with its products and services, MultiChoice Nigeria recently held its Customer Forum for its DStv subscribers in the Agege/Ogba area of Lagos.

Present at the forum were DStv subscribers, DStv dealers, sales agents and representatives of MultiChoice, the subscriber management company of DStv.

The subscribers were given the opportunity to share the challenges they encounter on the DStv platform, as well as give feedback on what they want to see more of.

While addressing the issues raised during the forum, Caroline Oghuma, public relations manager of DStv, said the company is aware of some of these issues and is actively working to ensure that subscribers get improved experience with the brand.

“We listen to our customers to understand their changing lives, the pressures they face and what matters most to them. We are committed to using these insights to provide better quality of service”, she said.

Oghuma also highlighted the recent initiatives the company had put in place in response to subscribers’ previous complaints.

“Last year we introduced the option of account suspension. Now it’s possible for you to put on hold your DStv subscription from seven to fourteen days twice yearly. We also extended our call centre hours to accommodate more queries. In addition, we standardized installation fees and introduced a six-month warranty on installations done by our accredited technicians”, she said.

Subscribers also had some positive feedback to give the members of the pay TV Company represented.

They commended DStv for investing positively into the lives of Nigerians through its various content. They also acknowledged the company’s resolve not to increase subscription prices last year amidst the ailing economy.

The DStv Customer Forum is a regular interactive session by MultiChoice Nigeria that provides the opportunity for subscribersand representatives of the organisation to have face-to-face dialogues to gain better understanding of customer issues and provide solutions to them.

 

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MultiChoice Refutes Launch of Pay-Per-View Report

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By Chike Onwuegbuchi
Pay-TV service provider, MultiChoice Nigeria, has dismissed fresh reports saying it is about to make its services available via the Pay-Per-View model.

In a statement issued in Lagos, the company said reports currently circulating and suggesting that it is about launching Pay-Per-View are unfounded.

“MultiChoice wishes to correct the news currently being circulated and states that at no time was it announced that a Pay Per View service was about to be launched,” said the statement.

The company explained that before the Floyd Mayweather vs. Conor McGregor boxing fight, it explained to journalists at a media briefing premium subscribers on its DStv platform would watch the fight as part of their package, while subscribers to pay television services in the USA would need to pay an additional US$99 on Pay per view basis to access the fight.

It added that should it decide to offer a new service in the future, the media and its subscribers will be directly informed.

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DSTv, Startimes Panic as TSTV Unpacks PaSC, Data Bundle

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By Agency Reports
As the commercial launch of TStv, Telcom Satellite TV, in Nigeria beckons, DStv/GOtv and StarTimes, and other pay TV providers, are believed to be troubled, according to Independent.

Their anxiety may have arisen from the new operator’s introduction of the Pay-as-You-Consume (PaSC) model and data bundle.

Other pay TV providers had consistently argued that the model was not possible to implement in Nigeria on the grounds that they bought the contents they relay as a whole and not in bits.

TStv will roll out its Pay-As-You-Consume plan on October 1, 2017, and industry watchers predict that it would win over a lot of customers from its competitors.

Analysts have expressed the hope that TStv would, indeed, redeem its promise of offering unique services, and thus break the MultiChoice’s monopoly in the business in Nigeria.

The move by the incoming operator is aimed at attracting more subscribers to their service, which is considered to have been tailored along the yearning of Nigerian pay TV customers.

When the new plan begins, it is expected to replicate the revolutionary feat Globacom made in the telecoms industry through the introduction of per second billing (PSB).

Prior to the implementation of PSB by Glo, MTN and Econet (now Airtel) had insisted that it was not possible to operate the PSB until after seven years, but Glo made it possible immediately it hit the market in 2003.

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‘Keeping Up With The Kardashians’ on DStv Clocks Ten

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For the last decade, the E! mega hit series, Keeping Up with the Kardashians, has grown steadily from a familial docu-series into a global phenomenon.

From break-ups to make-ups, weddings, births and all the drama in between, fans have “kept up” with the family’s constant evolution.

In the 90-minute Keeping Up with the Kardashians 10 Year Anniversary Special, airing on 25 September at 7pm, host and executive producer of the series and special, Ryan Seacrest, sits down with Kris, Kim, Khloé, Kourtney, Kendall and Kylie to reflect back on the most monumental events in their lives.

Throughout the years, the family has remained genuine, compassionate, and vulnerable with the viewers, and this special will delve into what it’s been like for the family to live all the triumphs and hardships in front of the camera.

In preparation for the ten year anniversary celebrations, E! is airing a Kardash-a-thon, every day until 6 October. From 06:10am to 06:05pm, fans are given the opportunity to catch up on every episode of Keeping Up with the Kardashians ever aired.

Fans can find out more about the Kardashian and Jenner sisters’ fashion style and signature looks in a series of E!’s Look Book specials, every day at 7pm.

On 7 October, E! will showcase the most popular episodes from Keeping Up with the Kardashians as voted by you, the fans, in Top 10 Fan Faves. Voting is open on the E! Africa Facebook page until 1 October.

Then, after a heavy and eventful year, Keeping Up with the Kardashians returns for a fun and flirty fourteenth season on 8 October at 7pm. From backyard camping and wine tasting in Santa Barbara to jet-setting to Mexico for birthday shenanigans, the family is determined to get back to basics, but not without some challenges along the way.

Kim debates removing herself from the spotlight to focus on her family after the traumatic experience in Paris.

Meanwhile, as Khloé’s relationship with Tristan heats up, she stresses over how to blend her two lives.

As Kourtney is burdened over how to unapologetically embrace her single life while co-parenting with Scott, Kendall finds herself under an immense amount of pressure as she struggles with being in the public eye and the rest of the family is along for the unpredictable ride.

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