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PayPal Ensures Trust, Eliminates Cash on e-Commerce Delivery- Dahan

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Efi Dahan is the regional director, Africa and Israel, PayPal. In his role, Dahan is responsible for market development, creating partnership with large merchants, collaboration with banks and channels as well as consumer acquisition. He is also focused on cooperation with startups and introduction of new technologies to PayPal. Prior to joining PayPal he was a co-founder and CEO of BUY2, one of the largest group buying companies in Israel, where he drove the company from its inception to becoming a market leader. In Buy2 Dahan gained a broad firsthand experience with e-commerce and digital payment domains. Before that he was VP Business Development at Aniboom, a VC backed innovative startup and the first global virtual studio for Animation. Previously Dahan served as general manager of Content division at Comverse where he led the company’s content strategy, business activity and services to tier 1 mobile operator worldwide. Dahan has a BA in finance and economics as well as LL.B from IDC Herzliya, the first private institution of higher education in Israel. In this interview with peter ugwu, he disclosed PayPal’s plans for the Nigerian e-payment space.

PayPal’s Assessment of Nigeria Peculiarities
The Nigerian consumers love to shop online. In a research conducted by Ipsos on behalf of PayPal in November 2014 in Nigeria, South Africa and Kenya, we found that Nigerian shoppers are the most advanced when it comes to e-commerce, when compared to South African and Kenyan shoppers. In fact, 89% of internet users in Nigeria already shop online or expect to do so in the future. Nigerians who have shopped online in the past said faster delivery of good, safer ways to pay and lower product costs are drivers for them to do more shopping online.

Level of PayPal Acceptance
The PayPal adoption rate among Nigerians so far is very positive and we expect it to continue to grow in the future. PayPal’s popularity and usage is growing, to the extent that 72% of online shoppers in Nigeria, aware of PayPal, agree it is the safest online payment method, according to the Ipsos research. There are millions of people in Nigeria who are eager to engage in online commerce and our goal is to help them make payments more easily and securely.

What PayPal ‘Feared’ That Delayed Its Launch In The Market
The word ‘fear’ is inaccurate. Entering any new market requires investment as well as careful planning and preparation. We take our responsibility to manage people’s money very seriously, we have to balance our desire to make our services available for everyone with our desire to expand our services in existing markets. We don’t enter a new market unless we believe we can manage the risks; we have spent more than a decade building a risk management infrastructure that can be adapted to new market opportunities.

Ipsos’s Study On Nigeria, Others
Since we launched the service in June 2014, Nigeria has grown rapidly in terms on numbers of users. In the Ipsos research mentioned above, we found that PayPal is the second most often used online payment system (after Google Wallet/ Google Checkout which is probably mostly used to purchase apps from Google Play). We also found that consumers agree PayPal is a fast (85%), convenient (83%) and safe way to pay online (73%).

PayPal’s Perception on the Future of Mobile Money or e-Wallet on the African Continent
People are becoming more comfortable with online transactions as convenience is key. Based on the Ipsos research mentioned above, 24% of internet users who do not currently shop online expect to do so in the future. To help customers overcome their barriers when it comes to online shopping, we offer them a faster, easier and more secure payment method.

With e-commerce anchored on the convergence of mobile, with particular reference to Sub-Saharan Africa, is trust still a major issue?
The answer is yes. Again, referring to the Ipsos research, we found that 31% of Nigerian internet users are concerned about security of online payment and have stated it as a barrier to start shopping online and 26% are concernced they will not receive the item they bought. 40% have indicated having a safer way to pay online would drive them to shop more. This is a key reason for PayPal’s popularity in Nigeria. Trust is the foundation of our customer relationships, when you make a payment with PayPal, we do not share your financial informationwith the seller. This gives our customers more control and provides them with an extra layer of security.

Other Issues To Be Addressed For Improved e-Payment Africa
Trust is parmount to encourage consumers to shift from the popular cash on delivery payment option. Aside from providing safer ways to pay online, addressing delivery issues is also key to the development of e-commerce in Nigeria. Offering faster, more flexible and reliable delivery will surely have a great impact in driving consumers to shop online.

Plans for Nigeria
Currently, we offer Nigerians the opportunity to register for free for a PayPal account to make payments on overseas websites. Over time, we plan to expand our service offering in Nigeria to include services that will lead to better experiences in online and mobile payment methods in Nigeria.

Has PayPal Opened The Way For Africans To Enjoy The PayPal Global Payment Service, The Payflow Gateway and Bill Me Later?
At this stage, we pride ourselves in helping Nigerian consumers to shop online at thousands of retailers around the world with greater ease and with the confidence that their financial information is kept more secure and not shared with the seller.

What Other Plans Do You Have For The Market?
We are constantly innovating and looking for new ways to meet the needs of our customer. While we do not comment on future plans, we can confirm that we are evaluating ways to improve our product offerings to best serve the needs of our customers in this market.

 

 

 


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Defending the foundations for connectivity

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By Engr. Gbenga Adebayo

In 2001, when the first GSM call was made in Nigeria how many of us would have envisaged the digital world that we live in today? The pace of growth and the rate of adoption of telecoms solutions in Nigeria has been revolutionary. It is a globally acknowledged case study that we should be proud of and a clear demonstration of what can be achieved.

Almost all of us today are reliant on the network connectivity that it has enabled in different shapes and forms. From the simple need to communicate with loved ones, to the digital platforms that enable our access to and consumption of entertainment, financial products and other critical services. Our reliance on these systems is becoming more and more acute, whether it is citizens, governments, or corporations. System downtime is increasingly disruptive and offline manual redundancies are often in the advanced stages of being phased out. The pace of this transition is not slowing down. With the core infrastructure in place, innovation is driving the exponential growth of services that ride on it. From the fully adopted social media that has changed the way we interact, to the emerging Artificial Intelligence (AI) revolution.

While this innovation is enabling exciting new possibilities, there is a tendency to focus on those opportunities, to the detriment of the core infrastructure on which it rides. It is imperative that we retain a focus on the optimisation of that infrastructure and enable continued investment in its development. We have seen how the transition from 2G, through to 3G, 4G and 5G have each enabled the development of more and more sophisticated solutions.

The continued development of core infrastructure has to be sustainable, and over the last few months we have begun to see the challenges that the operators that provide it are facing. Both MTN and Airtel have declared significant foreign exchange (FX) losses in Nigeria, and the stress is not linked to them alone. The entire ecosystem is battling with a range of challenges that must be addressed. If we fail to do so, the downstream impact on innovation will be severe. Telecoms infrastructure requires a base level of investment to maintain its current capabilities, and significant additional investment to expand and grow. It is capital intensive and that capital has to be generated through sustainable business models.

At the heart of the challenge the industry faces is the issue of rising costs. Recent financial losses are directly linked to the cost of operating towers that rely on inputs like diesel, which have increased significantly as the Naira has depreciated. The provisions large telecom companies have had to make, and the consequent losses and impact on their reserves is a red flag. It tells us that business as usual is not sustainable. If we continue as we are, then those companies will struggle to continue to invest in and maintain existing services.

But those costs are not the only challenge. General cost inflation, multiple taxation, regular and damaging vandalisation of infrastructure and the costs associated with regulatory compliance all help contribute to the high cost of operations. We cannot continue to follow a path that asks those companies to simply accept those rising costs. It is no longer sustainable, and we have reached an inflection point.

This is a critical moment for the industry. How we approach and resolve it will define the future of Nigeria’s digital economy. If you want to be able to enjoy the benefits that digitisation brings. If we want the infrastructure that enables AI and helps us drive growth, then we must take action now.

Cost-reflective tariffs, like it or not, are simply non-negotiable. We have seen the impact of price controls in other segments of the economy, like power. If providers cannot operate sustainable business models, then they stop investing. When that happens, the existing infrastructure starts to crumble. For power, a consumer can choose to take ownership of the solution by buying a generator, or a solar panel. For fuel, the government can step in as the provider of last resort and manage a subsidy regime that mitigates the impact on the population. Those options are not available in the telecoms sector. There is no self-help solution.

We fully understand and appreciate the financial stress that Nigerians are experiencing today. The cost of living is the single most significant factor in most people’s daily lives. But those people are still able to enjoy the benefits that connectivity brings, at the price they paid before these challenges became so acute. Imagine a future in which the gains of the last twenty years are reversed. Nigeria, and Nigerians simply cannot afford it. The pain that we would feel under those circumstances would be exponentially worse.

We need to find a long-term, sustainable and manageable solution to this problem. Prices will need to rise, but action needs to be taken in a measured way, through sustainable conversations and partnership with the government. It is time to address this head on.

Engr. Gbenga Adebayo is the Chairman, Association of Licensed Telecoms Operators of Nigeria (ALTON)


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.NG Domain is Nigeria’s Pride Online – Akinsanya

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The .ng domain name, Nigeria’s country code top-level domain (ccTLD), is the nation’s critical resource in the digital space, says Adesola Akinsanya, the president of the Nigeria Internet Registration Association (NiRA).

Akintola Owolabi, Professor of Cost and Management Accounting at Lagos Business School (front – third from left; Adesola Akinsanya, the president of the Nigeria Internet Registration Association (NiRA) (Front – fourth from right), flanked by members of EBOD and Management Team of NiRA during a training programme at LBS.

The .ng domain extension is unique to Nigeria, and it can give businesses a strong local identity.

This can help establish trust with customers, which is especially important for businesses that rely on local customers.

Mr. Akinsanya made the comments at NiRA Executive Board of Directors (EBOD) and Management Training held at the Lagos Business School (LBS).

The NiRA Executive Board and Management Training at LBS spanned a series of intensive interactive sessions designed to address critical challenges and opportunities in the digital domain.

The training program emphasized the importance of strategic vision, ethical decision-making, and resilience in the face of digital disruptions.

Participants gained insights into global best practices in digital governance, risk management, and leveraging digital technologies for business growth and societal impact.

Mr. Akinsanya, highlighted the significance of the collaboration with LBS, stating, “The NiRA EBOD/Management Training at LBS underscores our commitment to fostering a robust digital ecosystem in Nigeria. It equips leaders with the expertise to address complex digital challenges especially in accounting and financial management while harnessing the immense opportunities of the digital age.”

The program featured distinguished speakers, industry practitioners, and faculty members from LBS, providing a holistic learning experience enriched with real-world case studies and practical insights.

Participants commended the program for its relevance, depth of content, and interactive learning approach, noting its immediate applicability to their roles and responsibilities.

The NiRA EBOD Training at LBS represents a milestone in advancing digital leadership and governance in Nigeria.

“By equipping leaders with cutting-edge knowledge and strategic insights, the program contributes to building a resilient and innovative digital ecosystem that drives sustainable growth and societal development, especially from NiRA perspective. We must fashion out ways of increasing .NG domain name adoption which is our national pride in the digital space”.

Speaking further on why Nigerians and businesses should adopt the .NG domain name, the NiRA president said, “.NG domain name gives your brand special recognition both on and offline.

“Using a .ng domain name can help your business stand out in the Nigerian and global market. It is a great way to differentiate your brand from competitors and establish a unique identity. A .ng domain name is easier to remember, which can make it more likely that customers will return to your website in the future”, he said.

“It instantly communicates to internet users that your business is located in Nigeria. This can be especially helpful if you operate in a niche or industry where location is important to customers”, the NiRA boss added.

He added that Google and other search engines prioritize local content in search results, hence using a .ng domain name can help improve your website’s search engine ranking for local searches.


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Climate Action Africa Opens Applications for CAAF24 Deal Room

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Climate Action Africa (CAA), a leading advocate for climate resilience and sustainable development, has announced the opening of applications for the Deal Room at the 2024 Climate Action Africa Forum (CAAF24). The Deal Room is a groundbreaking platform that aims to connect high-impact climate innovators in Africa with potential investors seeking to accelerate sustainable solutions.

The CAAF Deal Room is a strategic initiative that aims to create opportunities for innovators in the climate-tech domain focusing on emission reduction, energy, agriculture, transportation, circular economy, and building and construction.

The goal of the Deal Room is to select finalists who will have the opportunity to pitch their innovative ideas and solutions at the upcoming 2024 Climate Action Africa Forum, which will be held on June 19th in Lagos, Nigeria.

The Deal Room aims to boost investments in Africa’s green economy by galvanising a community of innovators, entrepreneurs, and investors to create applicable solutions that can mitigate the challenges of climate change on the African continent.

The Deal Room session will facilitate financing for solutions contributing to the growth and sustainability of Africa’s green economy. These deals may encompass prize money, equity plans, debt financing, mergers and acquisitions, and other investment options.

“Through the CAAF24 Deal Room, we aim to bridge the critical gap between promising climate ventures and the essential resources they need to thrive,” says Grace Oluchi Mbah, Co-founder and Executive Director of Climate Action Africa (CAA). “By facilitating connections between passionate entrepreneurs and dedicated investors, we can collectively unlock the immense potential of climate solutions in Africa.”

The eligibility criteria for applying include:

●     The company must be African-owned and operate in any of the 54 African countries.

●     It must be a for-profit company, between 1-5 years post-incorporation, post-MVP (minimum viable product), and post-GTM (go-to-market).

●     The company should leverage digital technology to deliver its business model.

●     Female ownership is an added advantage.

 Those eligible to apply include venture capitalists, impact investors, climate tech startups, Green SMEs (small and medium-sized enterprises), philanthropic organisations, and government representatives.

Following the CAAF24 deal-room will be a post-event accelerator in partnership with the Silicon Valley-based Founder Institute and IDEA Africa. This Africa-wide initiative is specifically designed to further accelerate and enhance support for promising Climate Tech startups and founders who participated in the Deal Room.

The official unveiling of this accelerator will take place at the Climate Action Africa Forum 2024 (CAAF24), marking a significant step forward in driving Climate Tech innovations throughout Africa.

Applications for the CAAF24 Deal Room are open from April 22nd until May 17th. Interested applicants can register at https://deal.caaf.africa/register.


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