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QoS: Telcos Urged to Follow Basic Pre-Deployment Rules



Basic network pre-deployment Radio Frequency (RF) performance verification and necessary post-deployment optimization is a sine qua non for robust service provisioning to the subscribers.


However, in Nigeria, at least in parts of Lagos, the case is different, alleges Mr. Aderemi Adeyeye, president, Enext Wireless Inc., while reacting to a statement credited to Mr. Kamar Abass, the pioneer chief executive officer of nTEL.


At Enextgen Wireless, top-notch RF engineers provide detailed RF performance analysis, verification and optimization, in support of Greenfield LTE deployment, LTE overlay on UMTS or CDMA, LTE capacity and coverage expansion and ongoing LTE network performance improvement.


Abass had stated that ‘NITEL facilities added no value to nTel’s 4G rollout’, which Adeyeye supported, but wondered why service providers are not focused on addressing customers pain-points.



Adeyeye’s response, “These are very impressive statements from a very impressive CEO. When you come to think of it, it is very likely that NITEL physical assets did not contribute much to getting Ntel off the ground. Surely, the NITEL physical infrastructure had to have been of little value to the deployment of LTE Advanced planned by Ntel.


“It is also easy to see how Ntel had to start building up its customer base from ground zero. However, I take issue with the statement that coverage is what customers mostly desire. In areas where NTEL has coverage, it has not made the necessary effort to provide its customers with the best possible benefit of that coverage.


“NTEL, like almost all other service providers (at least in Lagos) ignores basic pre-deployment Radio Frequency (RF) performance verification and necessary post-deployment optimization. As such, even in areas where it has good coverage, it has sub-optimal service quality. An award from an American company as fastest internet service provider is impressive. “However, a little less speed and a lot more reliability and consistency of service quality which can only come from diligent RF performance engineering might be far more beneficial to the served public.


Speaking to Nigeria CommunicationsWeek recently, Mr. Adeyeye said that the Company’s primary purpose is to assist with the LTE deployment, which is the new broadband/communications standard, especially to avoid some pitfalls that have hindered quality of service in the market.


“When we started, it was only Smile Communications that had LTE deployment and it operated with a small spectrum. Though, with a nationwide licence, but they covered a handful of key cities. Then, nTel later acquired the resources of formal NITEL, while others typically had the underline networks- 2G and 3G on top of which they deployed LTE.


“But nTel started out prettily much planned, even though they purchased the assets of the defunct NITEL. They couldn’t capitalise on the assets which were left unattended to for years. So, we have been there to assist these companies to avoid some of the pitfalls others have encountered”, he said.


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NCC Moves to Regulate Use of Satellite Communications Services



Prof. Umar Danbatta, Executive Vice Chairman, Nigerian Communications Commission (NCC) said the commission would create a legal framework to regulate the use of satellite communications services and networks.

NCC Danbatta represented by Mr Austin Nwulune, the Director, Spectrum Administration Department, NCC said this at the Public Inquiry on the Commercial Satellite Communication Guideline and the Draft Consumer Code of Practice Regulations (as Amended).

According to him, the draft commercial satellite communications guidelines are aimed at creating a legal framework to regulate the provision and use of satellite communication services and networks.

“In whole or in part within Nigeria or on a ship or aircraft registered in the country.

“The intention behind the development of the guidelines is to ensure a well-developed and organised satellite communications market in Nigeria. “With appropriate legal framework that meets international best practices, encourage innovation and guarantee public safety, ‘’ he said.

Danbatta said the guidelines would ensure effective management of scarce frequency resources, especially bands where frequency is shared between satellite and terrestrial systems.

He said the guidelines would also encourage use of satellite connectivity to unserved areas that lack terrestrial transmission infrastructure backbone.

The NCC boss said on the draft Consumer Code of Practice Regulations was an amendment on the previous regulations made in 2007.

He said the guidelines would provide a more robust framework, effective and efficient processes /procedures to be followed by licensees in developing their individual consumer code to govern the provision of services and other related consumer practices.

“This to ensure that consumers are adequately informed of the type of services being offered by operators, thereby aligning with the commission’s function of protecting the interests of consumers  against unfair practices.

“Furthermore, these regulations have been amended to reflect best practice in the industry,’’ he said.

Danbatta said the public inquiry forum was part of the commission’s rule-making process  aimed at ensuring wide consultation in the development of regulatory instruments in accordance with NCC Act, 2003.

He said over the years, the process had proven invaluable in sourcing the opinions and inputs of stakeholders toward the development of sound regulatory frameworks for the Nigerian telecommunication industry.

Mrs Yetunde Akinloye, the Director, Legal and Regulatory Services, NCC while speaking on the overview of the amended Consumer Code of Practice Regulations said all codes must be submitted to the commission for approval.

Akinloye said approval should be granted within 30 days of submission of a code, unless the commission informs the licensee to amend the submitted code.

She said an approved code shall be published in two national newspapers within 30 days of approval.

“` Licensees are required to provide a copy of the approved code to consumers on request,’’ she said.

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Verve Partners with UBA, Provides Cost Effective Prepaid Cards Support to Zambian Government



Verve International has signed a partnership agreement with United Bank for Africa (UBA) to deliver cost effective prepaid cards to farmers under the Zambian Ministry of Agriculture’s FISP program.


According to the partnership deal, UBA will issue Verve Prepaid cards in the next season of the Farmers Input Support Program (FISP), an agricultural subsidy initiative of the government to help farmers purchase agricultural inputs like fertilizer, seed and chemical at subsidized costs.


Through the program, the government intends to boost food production in the country by funding the cards issued to each farmer with $170 while the farmers contribute $40 towards purchase of farm inputs.

While many farmers in the country have benefited from the program since it started in 2015, the government plans to extend it even further with more than one million farmers expected to receive over two hundred and ninety million dollars ($290M) in funding during the 2017/18 season.


In order to help the Government, combat the challenges of high cost of card issuance and transaction as well as the issue of accountability and transparency which have plagued the scheme for long, Verve has been contracted to provide its superior technology and affordable cards solution through Commercial Banks andother Financial Institutions in Zambia.


Mike Ogbalu III, CEO, Verve International, Sharing his thoughts on the landmark partnership, said, “Partnering with UBA on the FISP program is a huge milestone for us.


“We are really excited to work with Smart Zambia, UBA and other banks, farmers, agro-dealers and other stakeholders to ensure that the subsidy programme runs efficiently and achieves its objective of boosting food production in Zambia. 


“Food security is very crucial for every nation, as such, deploying Verve’s cost-effective prepaid card solution will help farmers in Zambia access the FISP subsidy quickly, conveniently and without hassle, thereby significantly improving agricultural activities and boosting food production in the country.”


The Company said that the introduction of Verve cards is expected to reduce card issuance costs by 30%-50% while also saving significantly in transactional fees.


With its improved security feature Verve will effectively solve the FISP transparency and accountability issues.


The government will also be able to access all the information it needs to ensure a smooth and seamless operation of the scheme and also eliminate leakages.


Besides saving cost and ensuring greater transparency, Verve’s involvement in the FISP program also means more farmers can benefit from the subsidies, as costs would be greatly reduced, thereby leading to a significant boost in food production in the South African country.


Through this partnership, Zambia joins a growing list of African countries where Verve’s EMV compliant cards is used and accepted.

This also clearly reinforces the payment brand’s market positioning as the preferred Pan‐African card in domestic and cross border transactions in and outside the continent.


Verve has over 35 Million Cards and tokens issued across 8 African countries and growing.


In addition to regional acceptance across Africa, Verve cards can also be used outside Africa as it is accepted in over 185 countries across the globe.



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NCC Warns Telcos against Fraudulent Services



Nigerian Communications Commission (NCC) has again warned Network Operators in the country against fraudulent and dubious services aimed at cheating telecom consumers.


Abdullahi Maikano, director, Consumer Affairs Bureau, gave the warning at the 92nd edition of the Consumer Outreach Programme held in Ikot Ekpene Local Government Area of Akwa Ibom State for stakeholders.


Maikano who was represented by Alhaji Ismail Adedigba insisted that NCC is determined to protect the telecom consumers in ensuring that they get good quality of service, value for money spent, timely and fair redress of complaints and protection from unwholesome practices of some Service Providers.


The NCC, he stressed would continue to ensure “the protection of telecom consumers from market exploitation and empowering them to make rational and informed decision when making choices of services”.


The Consumer Outreach Programme, he said was identified as one of the most cost effective mechanism that provided and guaranteed consumer protection.


“Besides serving as a pro-active way of protecting consumers from making wrong choices, it also serves as a preventive measure that protect consumers from being exploited and against fraud,” he said.


In addition, he said the forum also served as a feedback mechanism for the commission in making regulatory intervention for the benefit of the consumers, service providers as well as the industry.


The Director of the NCC urged the stakeholders to take advantage of the forum to be well informed so that no one takes undue advantage of them.


Also speaking, Alhaji Ismail Adedigba, deputy director Consumer Affairs Bureau, said the programme was to enable tripartite meeting between regulators, operators and consumers to resolve pressing consumer’s issues as it relates to provision of telecom services.


According to him, in 2017 declared by the NCC as a Year of Telecom Consumer, the Commission stepped programmes aimed at empowering and protecting Telecom Consumers with focus of awareness of toll free line to loge complaints etc.


In a lecture title “Information and Education as a Catalyst for Consumer Protection”, Network Providers were reminded that telecom consumers were the market, and protection of the consumers’ amount to market protection

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