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e-Business Will Drive the Industry in the Future-Ibekwe

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Information and Communications Technology (ICT) development has constituted a restriction on one side to courier business but the same ICT is actually throwing up a major opportunity of the future for the industry. Mike Chukwuemeka Ibekwe, chief executive officer of Suvex Delivery Service and financial secretary, Association of Nigerian Courier Operators (Anco) disclosed this to Nigeria Communications Week in his office recently. Ibekwe says the real future of the industry in Nigeria is e-business which is already being practiced abroad where someone can stay in his bedroom and order what he wants from anywhere. In this process, Ibekwe says the shop doesn’t deliver these items but the courier. "That is the business of the future and that is what will determine or drive the industry in the future. That aspect of the market is grossly underdeveloped in Nigeria but time will come when the market in Nigeria will be e-driven", Ibekwe predicted.

To improve the services of the courier industry, Ibekwe says it will take the will power of the government to fast track action on the postal reform bill believing that once that bill is passed into law and the commission set up that the commission will then be able to define standard and ethics of the profession as well as measure operators and those that don’t measure up to those standards as he suggested, may be given a time frame either to measure up or fold up or join with some others. In addition, there is need for public enlightenment as Ibekwe expects that customers should also know what his or her rights are to courier service as well as recognize his responsibilities too.

Ibekwe emphasizes the need for training in the courier industry arguing that courier is a peculiar industry where there is no university or institution that offers courier as a course underlying the fact that the industry is vague to some extent. Therefore, to get the real quality and service according to Ibekwe, the industry has to come up with clear cut training programmes and packages, processes and procedures, standards and expectations which each organization will be involved in. Ibekwe says Suvex Delivey Service which provides domestic and international courier services, haulage, consultancy, in-house mail management has its own customized approach to doing business which the company does not compromise no matter what. He defines Suvex Courier as a company that observes honesty, integrity, character, relationship, value for money and respect for their customers as the core values of the organization especially this time around when there are a lot of sharp practices in the industry. "People don’t honour promises or honour their words but we go to any extent to keep our promise", Ibekwe said.

Ibekwe identifies the customer as the king and the reason for the existence of Suvex Delivery Service even as he says that it is a sacrilege for the organization to do anything against their clients and that the firm goes any mile to ensure customer satisfaction. Professional and efficient delivery of service within the budget of the customer is some of the selling points of the organization. Ibekwe believes it is one thing to deliver service and another for the service to fall within the budget of what the customer can afford.

He talks of Anco as a young organization that is still coming up compared to most of other trade groups. He says the biggest challenge in the organizations is trying to mobilize people who don’t believe in themselves not to talk of believing in an organization. Ibekwe says the truth of the matter is that the courier industry cannot get to its zenith without a proper organization and that that is what Anco is trying to do with the help and support of the Courier Regulatory Department (CRD). According to him, the association is looking forward particularly when the industry will be sanitized, when it will have a legal frame work that properly defines what should be and what shouldn’t. "You have an independent umpire there setting the standard and a professional organization that understands, believes and is willing to take all it has into the industry. We will then have a room to operate. That is the future we are looking at but right now Anco is using moral persuasion and every means possible to convince, mobilize, encourage and galvanize the multitude of people that are licensed to operate courier in the country," Ibekwe said.


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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Telecom

Airtel Boosts NIPR Public Relations Week with Onsite Unlimited Data Connection

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Telecommunications service provider, Airtel Nigeria has collaborated with the Nigeria Institute of Public Relations (NIPR) to provide with unlimited internet access at the institute’s inaugural edition of the Nigeria Public Relations Week.

The trailblazing event themed ‘Leveraging Public Relations as a Critical Asset for Nigeria’s Economic and Reputation Renaissance’ is set to run from Monday, April 22nd to Friday, April 26th, 2024, and will welcome thousands of delegates across Nigeria to the prestigious June 12 Cultural Centre, nestled in the heart of Abeokuta, the Ogun State capital.

Speaking on the strategic collaboration, Femi Adeniran, Director, Corporate Communications and CSR, Airtel Nigeria, expressed enthusiasm about the partnership, stating, “Airtel is proud to support the Nigeria Institute of Public Relations in its endeavor to advance the field of public relations.

“The relevance of public relations practice in Nigeria cannot be overstated, as it plays a vital role in shaping perceptions, managing reputations, and influencing public opinion. Hence, our support is a demonstration of our commitment to empowering individuals and organizations with innovative solutions that drive progress and create an enabling society.”

According to NIPR, through the PRWeek Organizing \Committee Chairman, Mr Yomi Badejo Okusanya, the NPRW will gather over 2,000 experts in the fields of economics, PR, and nation-building to discuss strategies for effectively communicating government policies and initiatives to the public.

Other activities at the NPRW will include conferences, the annual general meeting, workshops, induction of new members, breakout sessions with students as well as traditional rulers and a tour of some legacy projects in Ogun state.

With Airtel’s provision of onsite unlimited data connection, attendees and participants can enjoy unparalleled access to online resources, real-time updates, and interactive engagements throughout the duration of the event. This will significantly support the exchange of ideas, foster networking opportunities, and elevate the overall experience for all stakeholders involved.

Airtel Nigeria remains committed to offering unwavering support for initiatives aimed at driving innovation, collaboration, and nation-building.


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Broadcasting

NCC Seeks Media Collaboration on Copyright Infringement

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The Nigerian Copyright Commission (NCC) has called for effective collaboration with the media in the country towards tackling the menace of copyright infringements.

The Director-General of the commission, Dr. John Asein, who made the call at a media parley in Ibadan, said while the commission has the power to arrest and prosecute people involved in copyright infringements, it still needs the support of journalists to achieve its aims, maintaining that copyright infringements have negative impact on authors and the society as a whole.

He said: “We need your support to stamp out copyright infringements. This means we all have responsibility.

“We have the power to search, arrest and prosecute. But, we rely on police, NSCDC and other security agencies so as to get it done. We have a good working relationship with the security agencies. The problem of enforcement is real.”

The Executive Secretary, Nigerian Publishers Association (NPA), Mr. Emmanuel Abimbola, in his contributions, urged governors of Southwest states to reduce fees charged on book review for publishers, stating that this will reduce cost of books in the markets which has become a burden to most parents in the country.

He insisted that fees charged on book review by government agencies particularly in the region is becoming exorbitant.

According to him, an official of one of the states once said that the exorbitant fee charged was a means of generating revenue which should not be so because education must be seen as a social service.

He said: “We don’t really have much problem with the government of other region because some of them only charge flat rate for the book review which we publishers are ready to cope with.

“However, we are calling on the government of states in the Southwest to stop the exorbitant fee, it is becoming too much, a situation whereby we are asked to pay N10,000 or N12,000 per book title, by the time you calculated it, it will be going to N2 to N3 million.


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E-Financial

Shareholders Approve $1.5bn Capital Raising for Access Holdings

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The shareholders of Access Holdings Plc have unanimously approved the company’s proposed capital raising of $1.5 billion through a bond or share sale and a further N365 billion via a Rights Issue to fund its ambitious growth plans.

The shareholders also ratified the appointments of Aigboje Aig-Imoukhuede, Olusegun Ogbonnewo, and Ojinika Olaghere as Non-Executive Directors.

The appointment of Aig-Imoukhuede as the Chairman of Access Holdings was praised by the shareholders, who pointed to his rich history of success with the institution, having transformed it into Nigeria’s biggest lender by market value alongside late Herbert Wigwe.

The shareholders stated that Aigboje’s leadership was instrumental in driving the institution’s growth during the 2004 recapitalisation of the banking industry led by the Central Bank of Nigeria (CBN) under the leadership of its former Governor, Prof. Charles Soludo.

“We are thrilled with Aigboje Aig-Imoukhuede’s return to the role of Chairman. His proven track record, experience, and strategic insights position him as the ideal leader to steer Access Holdings towards meeting its lofty targets.

During his tenure as CEO, particularly during the recapitalisation directive by the CBN, he steered Access Bank to raise an impressive $2 billion in capital, and this demonstrates his capacity to, once again, lead Access Holdings towards successfully achieving the objectives of our planned capital raise and Rights Issue targets,” said Chief Sunny Nwosu, Chairman Emeritus of the Independent Shareholders Association of Nigeria (ISAN).

In line with the Group’s strong financial performance, the payment of a final dividend of N1.80 kobo per every N0.50 kobo ordinary share for the 2023 financial year was approved, marking a 28 per cent improvement from the corresponding period in 2022.

 


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