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Security: Uber Updates Community Guidelines for Riders, Driver Partners

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Uber, Friday, announced the release of their updated Community guidelines in West Africa – which includes Nigeria and Ghana.

The guidelines aim to provide guidance on how drivers and riders should behave and treat each other during a trip. The company is committed to providing a service that is seamless and efficient  and the release of these guidelines aim to reinforce the company’s commitment to both riders and drivers.

This is the first time Uber is publishing a policy explaining why riders can lose access to Uber.

According to a statement from the company: “This is important because when drivers use Uber they do more than simply drive: they’re sharing their own car, space and time with passengers. And while most riders show drivers respect, unfortunately this is not always the case.

“Uber’s updated Community Guidelines help explain what’s not acceptable on an Uber trip. Many of these are obvious to most of us but they should be noted – whether it’s throwing up in the backseat or leaving rubbish in the car, the below list of guidelines is one that everyone using Uber should understand –  driver-partners, and riders as well as those travelling with other riders /  friends.

Safety First
Getting to a destination safely is a top priority. This is why drivers need to adhere to the rules of the road for example, by sticking to the speed limit, not driving under the influence of alcohol or drugs and not texting while driving. Drivers should always take a break if tired.
Riders should play their part by wearing their seatbelts and not trying to cram in extra people when there aren’t enough seat belts.
Riders also need to refrain from bringing alcohol or banned substances into the vehicle and should not ask a driver to go faster than the speed limit.

Children Must Be Supervised.
Those under the age of 18 can take an Uber with adult supervision, but cannot have an Uber account themselves. Parents or guardians need to accompany children at all times.
Going forward, if Uber finds that an unaccompanied minor is the account holder the account will be immediately deactivated. If Uber finds that the rider is under the age of 18 but the account holder is a third party that is over 18, Uber will remind the account holder of Uber’s policy and deactivate their profile after a second warning.

Feedback Makes Us All Better
Giving feedback allows Uber to know what the rider is satisfied or dissatisfied about, that is why both drivers and riders should always provide feedback post a trip. When people know that they are been rated they become conscious of their behaviour and become accountable for their actions.
Accidents, incorrect fair charge or arguments should be reported by simply tapping the help button in the app. There is a customer support team that is always ready to assist.
Upon learning of an infringement Uber will contact the rider to investigate. Depending on the nature of the issue the rider’s account may be placed on hold during the investigation. Should the concern involve a serious offense such as involving violence, sexual misconduct, harassment, discrimination, or illegal activity the account can be deactivated and authorities will be notified. Uber will provide any information the authorities require to assist them in their investigation.

Give Riders And Drivers Some Personal Space
Although friendly conversation doesn’t do any harm during a trip, respect should be upheld at all times. Both riders and drivers should give each other space and should not make each other feel uncomfortable.

Uber has a ‘no sex’ rule, meaning there should be no sexual conduct between drivers and riders. That includes flirting and touching from both parties. Other physical contact such as hitting or attempting to hurt a driver is also forbidden.

Respect Each Other
Mutual respect is key, under no circumstances should riders or drivers disrespect the other. Vehicles used on the Uber app belong to the driver-partners and they take pride in keeping their vehicles in good condition for riders to be comfortable.

Riders should therefore respect the vehicle they are in and should leave the vehicle in the condition in which they found it.

Unruly behaviour such as damaging the vehicle is not tolerated. Using bad language is also not allowed. Being aggressive or discriminatory can also get a rider banned from using the app. Uber does not discriminate against gender or race and any rider that does not share the same sentiments is not welcome on the app.

Uber strives to create a safe and pleasant environment for both riders and driver-partners. These guidelines are important and are implemented for the benefit of all those that use Uber. Driver and riders are encouraged to familiarise themselves with the Community Guidelines.

Alongside Nigeria and Ghana, the updated Community guidelines have also been released in South Africa, Kenya, Uganda, and Tanzania, Nigeria following a global rollout that was launched in the US.

The guidelines  are available in  English,Swahili, French, Sesotho, isiZulu, isiXhosa and are not only a ‘how to’ for  drivers using the app, but one for Uber riders too.

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E-Business

FG Moves to Expand Digital Governance Platform

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Mr. Adebayo Shittu, minister of Communications

Abdur-Raheem Adebayo Shittu, Minister of Communications, has said that efforts are on to expand the number of Data Centres in the country as part of government’s plan to expand its presence on a digital platform, 1-gov.net.

 The platform, apart from consolidating existing government ICT infrastructure, it also enables MDAs to exchange data in a seamless manner while allowing each other to remain independent and maintain its privacy and the security of its operatives.

Victor Oluwadamilare, Special Assistant to the Minister on Media in a press statement said Barr. Shittu stated this in a keynote address titled Empowering Digital Governments to share latest innovative technology trends and government solutions with emphasis on Microsoft’s Technology platform to improve the capabilities of government within Nigeria”.

Which he delivered at the 2017 Microsoft Digital Government Conference held at the Transcorp Hilton Hotel, Abuja.

The minister said through the 1-gov.net, government has become more participative and accessible where citizens can participate in policy process through discussions, suggestions and online-polls.

“Various Government Departments are using this platform for seeking inputs on a wide range of issues. Using the 1-gov.net Platform, Government has been able to save 30% of what it would have expended on a unit per unit cost. As at date 90% of all MDAs within Abuja are linked with fiber backbone and 3,500 locations of different MDAs have been touched across the country. About 270 MDAs websites and applications are being hosted on the network, adding that “Government has recorded success in 1-gov.net, we now focus on some services that have direct bearing on the present administration’s priorities, and we determined to continue with the shared ICT infrastructure and services initiative in the MDAs. The 1-gov.net is promoting Whole-of-Government approaches in the information Age based on shared services. This approach will enhance productivity of government officials, increase experience of patrons of government services, enhance security and drive out the menace of corruption.

He said the government recognizes the urgent need to increase efficiency and transparency, improve and align processes, smart government and smart cities, attract new investors, bridge the digital divide, transform government transaction services, data-driven government, better access to and management of information, thereby enhancing citizen satisfaction and trust, meeting the needs of rapidly changing demographics and balancing costs while optimizing efficiency.

According to him, digital government is a vision statement that seeks to bring about citizen empowerment by harnessing the potentials of ICTs as well as seeking to transform government into digitally empowered society and knowledge economy in a manner that government is available on the palm of every citizen, where – The Government is open and the Governance Transparent.

Digital Government, he said, does not comprise the digital architecture alone, but it encompasses digital delivery of citizen-centric services, and ultimately, digital empowerment of the people.

He said, “Internet users in Nigeria have crossed 90 million. The mobile users have also crossed 156million mark. The smart phone users are more than 60 million. Today, from booking of train tickets to payment of fees and taxes, from post office and banking transactions to issue of digital documents, online registrations to online applications and e-services, Digital Revolution is seen everywhere and touches almost every aspect of life of a common citizen.

Barr. Shittu disclosed that government invests in shared ICT Infrastructure to secure the benefits of lower cost, increased security, increased innovation and faster service delivery, adding that government is supporting the development and sustenance of ICT applications that are driving cost effectiveness and transparency in Government Service Delivery. He added that applications supporting the Treasury Single Accounts (TSA), IPPIS, Budget Portal and BVN verifications among others are already resulting in huge savings.

The Ministry of Communications, he said, has expanded the Open Government Data Portal which is a part of the Federal Government Open Data Initiative, stressing that many civil servants have been trained across MDAs on the use of the portal.

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5 Interesting Ways To Create Website For Free

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There is in fact such a thing as a free website builder (i.e. tools that help create websites), and thankfully it has over time become easier to use these free website builders to create personal or professional websites.

These free website builders are great tools that start-ups and other small businesses can take advantage of to create decent websites for their businesses. Jumia Travel, the leading online travel agency, shares 5 interesting ways to create a website for free.

Weebly
With this tool, you can build a website in at least 15 minutes. Weebly is a do-it-yourself free website builder with a reasonable variety of attractive and decent website designs to explore.
However, it’s designs are quite simple and streamlined, but that’s fine if you intend to build a website to use for such simple and streamlined activities, as opposed to robust e-commerce work.

Freewebs.com
This offers a free version and a pro version, but with the free version you can still set up a decent and great looking website.
The free version doesn’t offer a wide variety of features like the pro version, but it provides you with the basics for building a decent website.

Wix
This is a website builder that provides you with practically all you need to create a fully personalized and high quality website for free. It also provides a platform to create a decent professional web presence. Wix is one of the best and most popular website builders that’s user friendly and has a wide variety of professional looking website templates and template categories.
The best part about this website builder is that it offers an SEO guide to help increase your website’s online visibility.

Website Builder
This is another user friendly, free website builder. It’s unique for its provision of smart options for both established businesses and startups to build mobile-friendly websites.
It has a wide selection of template combinations, analytics tools, social media integration features and one-click launch processes that makes it one of the best website builder options for both professionals and amateurs. As a plus, it also offers e-commerce solutions, SEO improvement tools and CRM features.
It’s starter plan is free but you would have pay to access its other packages that offer free ad credits, hosting and domain services.

SiteBuilder
This website builder is a great platform that people, especially entrepreneurs, can take advantage of to build websites and stores for their businesses in just a matter of minutes.
SiteBuilder is such a great website builder because its free package comprises free web hosting and domain registration.
It has a user-friendly canvas editor with a wide variety of templates and customizable layouts and attractive images.
It also has SEO tools, e-commerce functions and smart CRM solutions that can assist you in creating mobile friendly websites and help enhances the visibility of your site. SiteBuilder also allows users create blogs, stores, portfolios and custom-made forms.

 

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Why Internet of Things Is Not Just A Tech Project

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The Internet of Things is here to stay as a range of connected devices become mainstream in our work and business lives, says Keith Fenner, Vice-President Sage Enterprise Africa & Middle East.

Writing on the subject, Fenner quoted forecasts from Gartner, which show, this year will end with around 8.4 billion connected things in use worldwide, a number that will grow to around 20.4 billion by 2020.

“Yet the concept of the Internet of Things (IoT) remains misunderstood”, Fenner opined.

He went ahead to emphasis that the technology industry is on a drive to connect everything from electric toothbrushes to heavy factory machinery to the Internet.

Fenner writes “Many senior executives are thinking about it as a new technology or platform rather than what it really is – a way to completely change businesses and its processes.

“Taking full advantage of the IoT takes some radical thinking and a willingness to break from business as usual. As MIT researcher, George Westerman, puts it: “Successful digital transformation is like a caterpillar turning into a butterfly…many senior execs aren’t thinking about butterflies. They’re just thinking about faster caterpillars.”

“Many IoT projects fall short of the mark in helping companies to drastically improve their business processes. As was the case with mobile – success in the Internet of Things will come from understanding how it will reshape consumer and employee behaviour and how it can be used to transform businesses’ operations and operating models

More Than Just A Tech Project
“The hard part is not transforming processes through technology, but transforming the organisation and its culture. The future will belong to the organisations who are better at embedding the technology in business processes to drive radical improvements, and who do this not just once, but over and over again.

“The IoT isn’t a simple technology project – ‘implementing the Internet of Things’ isn’t a viable or interesting goal in itself.  The IoT is a value creation tool, a way to transform the customer experience and reinvent business processes for the digital age. To make the most of its potential, the business’s senior leadership should drive the IoT strategy and consider how it can enable new business models, underpin innovation and bring massive improvements to efficiency and productivity.

“The greatest digital opportunities across Africa reside in customer experience, business operations and business modelling. Business leaders should look at how connected sensors and devices, and the reams of data they produce, can be put to use to lift competitiveness by reinventing business processes.

“The IoT is a complex interconnected network of related parts that sense context, transfer data, process information and initiate action. Data streams originating from all sorts of sensors built into a wide variety of “things” (e.g., machines, cars, mobile and immobile goods, clothes, or even human beings) enable companies to create all sorts of innovative processes, services and products”.

The Real Magic Comes From Using Machine Learning To Put That Data To Work

He continues, “Smart algorithms and AI can be applied to data collected at scale to find patterns, trends and indicators the human eye might miss. A few of the possibilities include: 

“Using predictive maintenance for technical infrastructure in cities, factories, plants and others to improve reliability of machinery while reducing maintenance costs”.

He added that leveraging traffic data from many different sources including smart city data from traffic lights, streets, or other vehicles to optimise the management of corporate and government vehicle fleets. “In fact, Uber already uses smart data to match drivers to passengers and find the smartest routes for its riders.

“Creating innovative consumer offerings, such as Amazon-style dash buttons to supply customers automatically and predictively with goods and services.

“Providing medical care services, for example using wearables and even (in future) ingestible sensors, to monitor elderly people living alone at home.

 Changing The Way Industries Work
“Looking to the future, the IoT promises to change the way industries work as much as the invention of the assembly line, just-in-time manufacturing or the creation of the Internet itself.

“Picture a world where a customer places an order for a running shoe on an e-commerce site, uploading video footage of the manner in which he walks and a scan of his foot.

“From there, a tailored running shoe is manufactured at a nearby facility using a 3D printer – with components shipped from other facilities as needed – and delivered to the customer’s home in the evening. From sales to logistics to manufacturing, a network of sensors works towards getting a personalised product in the customer’s hands with as little friction and as much speed as possible.

“In the background, big data analytics and advanced artificial intelligence will be used to make sense of the flood of data from the IoT. This could be all about some business gains, such as reducing stock held in warehouses to free up working capital or vastly reducing the costs of managing complex machinery.

“It will also enable various ‘as a service’ business models, where everything from car insurance to shoes can be customised to customer needs. The leaders in digital transformation will master the ability to build, deliver and repeat innovations based on the IoT better than their competitors. But to get it right, they will need business leaders who understand the role the IoT can play from a business outcome perspective”, he concludes.

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