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Sunnet Systems’ ICT Hub to Develop IT Skilled Manpower – Paul

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Olagunju Paul is the managing director of Sunnet Systems – a Pan African ICT firm is known for deploying technology solutions and services that enable growth and development.
The company also supports growth strategies through her top-notch solutions and services. Recently, the company won Customer Focused Technology Delivery Company Award and Paul spoke to chike onwuegbuchi on issues around Sunnet Systems’ efforts to revolutionize IT industry.

Issues Around Assessing Foreign Exchange
Yes, it is a challenge, at the same time, it presents some opportunities. As an organization, we believe that every problem has at least one solution. To us, what this challenge has thrown up is that as an IT company we should be thinking inwards.
That has also helped us to filter the possibilities and otherwise. We look at the whole spectrum of ICT landscape: where are we as a country? What can we do?
What should we be doing? What services do we need from outside? So, what we have done is to ensure, internally we align our resources to some of these challenges, providing in-country solutions.
We believe that, for so long, certain skills in the industry are largely dependent on expatriates. We felt one of the good things this crisis has brought is: there is no forex to continue on that path. So, do we have capable Nigerians, who require, maybe additional trainings, to deliver such services? The answer is Yes.
Therefore, we went ahead to set up an ICT Hub in Ilorin to serve as a base to develop Nigerian IT professionals to be utilized both locally and exportable skills.
There are so many smart Nigerians out there, but a lot of concentrations are in Lagos. But, step out of Lagos you see armies of young people who are waiting to be tapped, domesticated and empowered to begin to take advantage of the technology space. So, it has opened our eyes.

Why Ilorin?
It is a layback town; very quiet and cost of living is relatively cheap. There are about five universities, colleges of education, ensuring a whole army of young people. We want to harvest and empower them.
So, some of them we engage in providing these services that we were paying dollars to achieve. We are able to export these skills, bringing in dollars into the country. So, certain things that would ordinarily require dollars, we are using the naira; helping us to have a better margin.
Thus, certain jobs out there that we would have lack the boldness to go for, won’t happen anymore. By that, Nigeria will be able to play and tap into some of those services; take up contracts from UK, US, Europe, done here and delivered out there.
So, the dollar crisis is a blessing in disguise, if we are able to convert them to opportunities. It has actually helped us to think. People say you should think out of the box, but there are no boxes any more. Now, you have to think vertically, horizontally in other to take advantages of these opportunities.

Identification as A Customer Focused Company
As an organization, and from the beginning, we believe that Sunnet Systems exist because our customers exist. We treat our customers as people who put food on our table; they are the reason why we will exist.
Thus, we cannot afford to disappoint them. Our customers will only be happy, if they will run their businesses with their eyes closed. That implies, we can take the pressure off their shoulders to focus on their core competencies.
If you look at our mission statement we have “Passion for Excellence”. We derive our satisfaction from the customer’s satisfaction. We are deeply committed to customer satisfaction; the customer in this case could be the client, shareholders, or even internally, whether our customers as staff, we render services in excellent manner.
It is something that we have been able to practice over time. I am not really surprised that our customers feel that we deserve this award. 
I want to thank Nigeria CommunicationsWeek’s publishers for putting up such a beautiful programme in place. The essence of an award is not just about the reward, but it serves as an incentive for you to strive harder in service delivery. It also gives up-comers to have something to look up to; and as well encouraging compliance to standards, ensuring that organizations step up their games to be globally compliant in terms of quality of service, innovative initiatives that can change the landscape of our country.
To us as an organization, even though we are extremely a quiet organization in terms of visibilities, we have a very large footprint in the industry particularly with the major industries- public, financial, oil and gas, telecoms, and energy. It is an encouragement to us to know that some people somewhere appreciate the good work Sunnet Systems is putting into the industry, particularly our professional dedication and commitment, as well as quality of service.
We will take this as our first step and make sure we embark on aggressive improvement in all our services. Come next year, more of our good works will be out there for exhibition for people to appreciate and others to learn from. So, we really want to appreciate Communication Week Media for the recognition given to us. We will not rest on our oars as this serves as an impetus for us to strive harder; that is our commitment.

Sunnet Systems’ Distinguishing Factors
One of the key things to us is the understanding of our customers’ pain-points and align them with the best technology provider that can best deliver the experience required. For instance, if a customer requires an enterprise solution that can run their application 24/7 and effortlessly, we align them with the appropriate provider.
Also, for every solution we project into the market, Sunnet Systems have the highest level of trained personnel. So, we don’t just push or sell boxes, we generally work directly with the OEMs to ensure we are able to deploy, support and extend the services of these OEMs to the clients. We are strategic partners to these OEMs to deliver solutions relevant to the clients; that is why some of them have Sunnet Systems key leaders as part of their advisory team. Most times, before new products are introduced into the market, we are briefed, keeping us ahead of some of the challenges the customers are facing.

Sunnet Systems Going Forward
In the next five years, Sunnet Systems will not just be recognized for service excellence, but for innovative excellence. We are looking at various challenges faced by Nigerians and working towards technological solutions to them.
For example, we are working assiduously in the areas of health, financial inclusion, crisis management (like the case of herdsmen); we believe that technology that can help us solve some of these challenges.
We are positioning ourselves as innovative solution providers and for the entire West Africa. Every investment we are making now is geared towards that. Even the resource centre in Ilorin, we are working with some universities, tapping into their resources while addressing some of the local challenges.    


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Remedial Health Unveils New App with Digital POS to power operations for Africa’s Neighbourhood Pharmacies

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Remedial Health, a health tech startup that develops solutions to make Africa’s pharmaceutical value chain more efficient has unveiled an updated version of its customer-facing app, designed to function as an operating system for neighbourhood pharmacies and Proprietary Patent Medicine Vendors (PPMVs) across the continent.

The new app comes with a digital POS terminal to support payment collection, virtual business accounts to receive payments, an in-built barcode scanner feature for recording product sales and store-switch functionality to enable the seamless management of multiple stores, as well as inventory management solutions for restocking and easily identifying short-dated products.

The app also offers comprehensive financial reporting to manage profit and loss, and data analytics to inform decision making.

Despite accounting for 85 per cent of retail medicines sold in Africa’s pharmaceutical industry (projected to reach $70 billion market size by 2030), the absence of bespoke digital tools to manage their unique sales and inventory management needs means neighbourhood pharmacies and Proprietary patent Medicine Vendors (PPMVs) are unable to run their operations as effectively and profitably as possible.

At the same time, the reliance on paper-based inventory and sales management processes means manufacturers have limited empirical insights into customer behaviour to inform their decisions on production and distribution.

The new Remedial Health app has been designed specifically for healthcare businesses in Africa, with tailored features that have been designed to support effective decision making to drive business growth and profitability.

Starting in Nigeria, healthcare businesses can access vetted medicines, and manage their sales and inventory on one easy-to-use platform, freeing up time and capacity to effectively serve their customers and communities.

The app also enables Remedial Health to provide consolidated, real-time data on market behaviour to manufacturers for increased profitability and better decision-making across the value chain.

According to Samuel Okwuada, CEO, and co-founder of Remedial Health, “Neighbourhood pharmacies and PPMVs represent the frontline of healthcare delivery in Africa but they have historically been left to their own devices to figure out how to be efficient and profitable.

“Our mission is to empower these essential service providers with the tools they need to manage day-to-day operations and seamlessly run their practices effectively. We spent a lot of time interacting with our customers in the process of delivering this product and the feedback has been great.

“We are excited by the opportunity to get the app into the hands of pharmacies and PPMVs across the country to support their ongoing success, as well as the health and wellbeing of the nation”.

In 2023, Remedial Health sold more than 300 million individual packs of medicines to 7,500 hospitals, neighbourhood pharmacies and PPMVs across all 36 states of Nigeria.

Its customers also improved their profits by 30 per cent on average, with access to more than 8,000 vetted products at the same, or better than, open-air medicine market prices.

They can also access same-day delivery and leverage inventory financing to minimise cash-flow friction for routine orders and maximise sales opportunities.


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EnterpriseNGR Expands Financial Centres to Three African Countries

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EnterpriseNGR has signed a Memorandum of Understanding to set up the Africa Roundtable of Financial Centres – a chapter of the World Alliance of International Financial Centres, in Mauritius, Morocco and Rwanda.

The MoU, signed recently in Mauritius, brought together EnterpriseNGR, the Economic Development Board of Mauritius, Casablanca Finance City Authority, and Rwanda Finance Limited to foster collaboration, promote investment opportunities, and drive sustainable development within the financial centres of its member countries and Africa at large.ort the exchange of best practices between members, enhance visibility regionally

A statement from EnterpriseNGR said that it was joining forces with the three countries to specifically pursue five key objectives.

These objectives include “Jointly strengthen the competitiveness of financial centres in Africa. Collaborate through projects, research papers, communiques, and events to position the African Continent, demonstrate the myriad of investment opportunities, and showcase the role that financial centres play within the African Continent.

“Conduct joint initiatives to supp and internationally, and provide African financial centres with a unified voice regionally and internationally.

“Facilitate the development of dialogue with major financial centres outside the African Continent and build communication channels with African institutions, including regulators and policymakers, as well as African financial services industry associations, and advocate for regulatory coordination amongst members of the Africa Roundtable to promote cross-border investments and financial services.”

Commenting on this collaboration, the Chairperson of the Africa Roundtable, Mr Ken Poonoosamy, said, “The signing of the Memorandum of Understanding for the Africa Roundtable of the WAIFC represents a pivotal stride in fostering synergy among financial hubs within the African sphere, with the shared objective of catalysing economic advancement across the continent.”

Ms Obi Ibekwe, the Chief Executive Officer of EnterpriseNGR, represented by the Director of Policy & Public Affairs, Mr Lami Adekola, expressed her excitement over the development.

She said, “It is a historic achievement, and EnterpriseNGR fully endorses the Africa Roundtable of the WAIFC and is excited for the immense opportunities it represents for Nigeria and the African continent. Our collaboration with the four African countries promises to bolster financial competitiveness on the Continent and amplify Africa’s global presence.

We will leverage this Roundtable to unlock the full potential of African financial centres to drive prosperity and development for our nations and beyond.”

EnterpriseNGR became a member of WAIFC in 2023 during the WAIFC board meeting hosted by TheCityUK in London.

The MoU, which was signed recently in Mauritius, brought together EnterpriseNGR, the Economic Development Board of Mauritius, Casablanca Finance City Authority, and Rwanda Finance Limited, to foster collaboration, promote investment opportunities, and drive sustainable development within the financial centres of its member countries.

A statement from EnterpriseNGR said that it was joining forces with the three countries to pursue five key objectives.

According to the group, these objectives include “jointly strengthen the competitiveness of financial centres in Africa. Collaborate through projects, research papers, communiques, and events to position the African continent, demonstrate the myriad of investment opportunities, and showcase the role that financial centres play within the African continent”.

It added that it would enable it to “Conduct joint initiatives to support the exchange of best practices between members, enhance visibility regionally and internationally, and to provide African financial centres with a unified voice regionally and internationally.

Facilitate the development of dialogue with major financial centres outside the African Continent and build communication channels with African institutions, including regulators and policymakers, as well as African financial services industry associations, and advocate for regulatory coordination amongst members of the Africa Roundtable to promote cross-border investments and financial services”.

Commenting on the collaboration, the Chairperson of the Africa Roundtable, Mr Ken Poonoosamy, asserted, “The signing of the Memorandum of Understanding for the Africa Roundtable of the WAIFC represents a pivotal stride in fostering synergy among financial hubs within the African sphere, with the shared objective of catalysing economic advancement across the continent.”

Ms Obi Ibekwe, the Chief Executive Officer of EnterpriseNGR, represented by the Director of Policy & Public Affairs, Mr Lami Adekola, expressed her excitement over the development.

She stated, “It is a historic achievement, and EnterpriseNGR fully endorses the Africa Roundtable of the WAIFC and is excited for the immense opportunities it represents for Nigeria and the African continent.

“Our collaboration with the four African countries promises to bolster financial competitiveness on the Continent and amplify Africa’s global presence. We will leverage this Roundtable to unlock the full potential of African financial centres to drive prosperity and development for our nations and beyond.”


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5 Emails You Should Delete Instantly

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Amidst the daily influx of emails flooding into your inbox, it’s crucial to remain vigilant for signs of potential cyber threats. Keep a lookout for these seemingly innocent phrases that could spell trouble for your cybersecurity.

Trevor Cooke, the online privacy expert at EarthWeb, identifies five phrases you can search for in your inbox to weed out dangerous messages.

1. “Urgent Action Required”

Trevor advises, ‘This phrase often indicates an attempt to create a sense of urgency and pressure the recipient into taking immediate action without thoroughly considering the consequences.’ Cybercriminals may use this tactic to trick individuals into clicking malicious links or downloading harmful attachments.

Example: “Your account has been compromised. Urgent action required to secure your account. Click here to verify your login credentials.”

2. “Account Suspension”

Emails claiming that your account will be suspended unless immediate action is taken should raise suspicion. Cybercriminals often employ this tactic to coerce recipients into providing sensitive information or credentials under the guise of resolving a purported issue.

Example: “Your account will be suspended within 24 hours due to suspicious activity. To avoid account suspension, please confirm your account details by replying to this email.”

3. “Congratulations! You’ve Won”

Beware of emails proclaiming unexpected winnings or prizes, especially if you haven’t participated in any contests or lotteries. Trevor says, ‘Such emails often serve as bait to lure recipients into divulging personal information or clicking on malicious links.’

Example: “Congratulations! You’ve won a luxury vacation package. Click here to claim your prize by providing your personal details.”

4. “Click Here For A Special Offer”

Phrases enticing recipients to click on links for exclusive deals or offers should be approached with caution. Cybercriminals frequently use this tactic to redirect users to phishing websites designed to steal login credentials or install malware on their devices.

Example: “Don’t miss out on our limited-time offer! Click here to claim your 50% discount on all purchases.”

5. “Unusual Login Activity Detected”

‘Emails alleging suspicious or unauthorized access to your accounts aim to incite panic and prompt immediate action,’ notes Trevor. However, legitimate service providers typically communicate such notifications through their official platforms rather than through email.

Example: “We detected unusual login activity on your account. Click here to verify your identity and secure your account.”

How To Respond

Trevor recommends, ‘Upon encountering emails containing red flag phrases indicative of potential threats, the best course of action is to delete the email immediately and block the sender. Refrain from clicking on any links or downloading attachments to safeguard your personal information and maintain tight cybersecurity.’


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