Salesforce, the #1 AI CRM, announced the general availability of Unified Conversations for WhatsApp, which transforms one-way marketing promotions or service requests into dynamic, two-way conversations...
By Dean Baker, Squad Lead, BFSI from Infobip South African banks have weathered rough seas during the past year, with many of their customers coming under...
Meta – parent company of Facebook, Instagram, WhatsApp and Threads – is set to launch a new feature on its Instagram and Facebook app in June...
People share some of their most personal thoughts and information via messaging apps. WhatsApp safeguards all your messages with default end-to-end encryption – which means only...
By Siddharth Bawa, Account Executive at Infobip Delivering exceptional customer experiences has become crucial for businesses, with an increasing number of organisations recognising that omnipresence –...
Today, over 2 billion people across more than 180 countries use WhatsApp to connect with friends and family, making it probably the world’s most widely used...
Mark Zuckerberg’s Meta and its affiliated subsidiaries have incurred fines totalling $2.8 billion in the last four years due to multiple GDPR (General Data Protection Regulation)...
By George Muhia, Industry Lead – Africa Digital Natives at Infobip Click-to-chat ads are a form of interactive advertising that allows businesses to connect with their...
Today WhatsApp and Giannis Antetokounmpo release Ugo, an original documentary that takes fans of the Greek-Nigerian NBA superstar along on the profound journey to his homeland...
United Bank for Africa (UBA) Plc, Africa’s Global Bank, is celebrating the 6th year of operation of Leo, its flagship artificial intelligent Digital Assistant and Chatbot...