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Etisalat Holds 2015 Customer Forum in Lagos

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Etisalat, once again demonstrated its leadership as a customer-focused company when it hosted the Lagos edition of the company’s regional customer forum. The event recently held in Lagos, was an interactive feedback session aimed at engaging customers in order to serve them better.

Speaking on the essence of the forum, Francesco Angelone, chief marketing officer, Etisalat Nigeria, said it was in recognition of the valuable contributory roles the company’s customers play in the development of services and products that offer richer experience on the network.

“Any contact with the customer is a pillar for the company because our main objective is to improve customer experience, and this means everything to us.  We want them to be able to buy and recharge their lines and use products and services in the easiest ways possible. We have heard from them and, as it is a tradition with us, we will go back with a view of addressing their challenges and this will lead to the introduction of more innovative products and services to meet their communication needs,” he assures.

Also speaking, Etisalat Nigeria’s Plato Syrimis, director for Customer Care, said the Forum offers the company a bespoke platform to engage its customers in a valuable and productive way just as he expressed satisfaction over the quality of insights offered by the customers

 Some of the customers showered encomiums on the company for its customer-focused business model as well as the various friendly services and products.

Oladele Adeboye-Ojo, a staff of Shell Nigeria, commended the operator for creating a common ground to interact with its customers, noting that insights from such contacts would serve as leverage for developing better ways to enhance experience on the network .

“They are more customer-focused than some other operators who do not care about their customers. I am really happy to be here and to have met with some of their management team, he said.”

Another customer and a professional make-up artiste, Omontese Akhetuamen, expressed satisfaction with the close bond the operator shares with its customers. “The management team that met with us was very honest with us,” they have been very close and I feel it is my only network even though I am on two others which somehow do not seem to care if I exist. Etisalat is like someone behind my back. I am really excited and pleased to be on the network. I also preach the gospel of Etisalat especially the EasyFlex.”

Notable team members who attended the Forum include Director, Digital Business, Adia Sowho, Vice President, Consumer Sales and Services, Ken Ogujiofor, Head, Regional Retail Sales Lagos and South West Region, Eno Umoh and Manager, Data Analytics and Channel Support, Taofeek Babalola amongst others.

Customers who attended the forum smiled home with a variety of gifts including mobile phones, recharge cards, power banks, MiFi devices, USB drives and other branded items.

Etisalat began the customer forum in 2010 with the objective of receiving feedback from customers on the quality of service delivery.

Since inception, the forum has hosted customers in Lagos, Abuja, Port Harcourt, Calabar, Enugu, Benin, Ibadan, Kaduna, Warri, Onitsha and Akure.

In just 7 years of operations, Etisalat Nigeria has become a major industry player with a growing subscriber base of 23 million in a highly competitive market. Its portfolio of voice and data-centric products include – Easy starter, Easycliq, Cliqlite, Classic Post-paid, Easybusiness and Easyblaze; all tailor-made to meet the needs of its customers.

Etisalat Nigeria is one of the 19 operations of the Etisalat Group spanning Africa, the Middle East and Asia and serving over 182 million subscribers. Etisalat Nigeria is committed to delivering innovative and quality services to its growing subscribers.


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Telcos Record N27Bn Loss from Damaged Fibre Cables

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Repairs and revenue losses from damaged cables are estimated to have cost Nigeria’s telecom industry almost N27bn ($23m) in 2023, according to documents obtained by Bloomberg.

Telcos Record N27Bn Loss from Damaged Fibre Cables

MTN Nigeria, the biggest wireless operator in Africa’s most-populous nation, and Airtel Africa Plc bore the brunt of the costs, the documents show.

MTN suffered more than 6,000 cuts on its fiber cable last year, the documents show.

On Feb. 28, a cut in its network in three different locations by a road construction firm, an oil serving company, and someone burning rubbish in a manhole meant customers faced more than five hours of data and voice outages.

The operator relocated 2,500 kilometers (1,553 miles) of vulnerable fiber cables between 2022 and 2023, at a cost of more than N11bn —enough to build 870 kilometers of new fiber lines in areas without coverage.

Broadband fibre optic cables form the backbone of modern communication infrastructure, enabling the high-speed data transmission that underpins a wide range of personal, business, and societal activities.

On several occasions, the Nigerian Communications Commission (NCC), the industry regulator, has acknowledged this challenge and expressed willingness to work on measures to address it.

These measures include stricter regulations to deter vandalism and improved collaboration between telcos and government agencies responsible for construction activities.

According to the NCC, the telecom sector will make up more than a fifth of the country’s gross domestic product by the end of 2027, up from 13.5 per cent in the third quarter of last year.


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NCAIR Relaunch: Pantami, Tijani Fight for Credit

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Isa Pantami, former minister of Communications and Digital Economy, has voiced his discontent over the relaunch of the National Centre for Artificial Intelligence and Robotics (NCAIR) by Bosun Tijani, his successor.

Isa Pantami, former minister of Communications and Digital Economy,

Tijani announced the revitalization of NCAIR, highlighting enhancements in its capacity and partnerships with global tech firm Cisco.

However, Pantami took to social media to assert that NCAIR was already established during his tenure in November 2020, dubbing it “the first of its kind in Africa” and emphasizing its effectiveness in training numerous Nigerians.

Tijani responded by detailing the new initiatives accompanying the relaunch, including increased computing infrastructure, dedicated research labs, and remote connectivity for AI hubs across the country. He also unveiled outcomes from the Ministry’s National AI Workshop, such as the country’s first Multilingual Large Language Model and partnerships aimed at accelerating AI development projects of national significance.

The exchange between Pantami and Tijani underscores ongoing efforts to advance AI research and application in Nigeria while navigating questions of continuity and leadership transition within the Ministry.

 


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ABoICT Lecture 2024 to Focus on Artificial Intelligence (AI) In A Digital Economy

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This year’s Africa’s Beacon of ICT Merit and Leadership lecture will focus on the role of artificial intelligence in a digital economy with the theme: “Artificial Intelligence (AI): The Good, The Complex and The Anticipated”.

The lecture which will herald Africa’s Beacon of ICT Merit and Leadership Awards hold on May 25, 2024 at Four Points by Sheraton.

The sixteenth edition of the award ceremony according Ken Nwogbo, editor-in-chief of Nigeria CommunicationsWeek the organizers of the event, “is a special edition to recognize and celebrate organizations and individuals in the ICT industry that have been distinguished in delivery innovative services in the sector.

“Most of these organizations and individuals have consistently being voted by our readers as leaders in their areas of operations and we have decided to reward them in this especial edition”.

He added that, AI is considered to have the potential to instigate a fourth industrial revolution,1 and is dramatically changing people’s patterns of interaction and economic activities.

“The traditional factors of production and physical capital and labour may no longer promote substantial economic growth. It is generally believed that AI will be one of the most important factors determining future economic growth.

“However, unlike traditional machines, which replaced the use of human and animal labor for simple manual work and heavy or dangerous activities, AI-related inputs may change the type of human work in a comprehensive way.

“In contrast to previous industrial revolutions, AI does not simply involve the invention of a new machine or technology. Instead, AI has similarities to the accumulation of human capital, as it can learn and accumulate knowledge by itself,” he said.

The Africa’s Beacon of ICT Merit and Leadership Distinguished Lecture is designed to explore efforts to put Nigeria on the global Information and Communications Technologies map.

The lecture series however is reserved for distinguished achievers in the ICT sector.

Past lecturers included Dr. Ernest Ndukwe, then executive vice chairman, Nigeria Communications Commission (NCC); Engr. Yomi Bolarinwa, former Director-General of National Broadcasting Commission (NBC); Dr. Jean Luc Fort, CEO at OR System France and a specialist in Counterparty Risk; and Professor Chris Nwagboso, Chairman, Knowledge Factory International, United Kingdom.

Others are: Uche Orji, managing director/chief executive officer, Nigeria Sovereign Investment Authority (NSIA); Biodu Omoniyi, Managing Director/CEO, VDT Communications; Ayotunde Coker, Managing Director, Rack Centre Limited; Peter Adedayo Arogundade, managing director and chief executive officer, Sidmach Technologies Nigeria Limited; Dr. Adewale Obadare, chief visionary officer, Digital Encode and John Obaro, CEO and founder of Systemspecs; Prof. Isa Pantanmi, minister of Communications and Digital Economy; among others.


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