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FG Pledges Support for Local Content in ICT

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Mrs. Omobola Johnson has reinstated federal government’s commitment to encourage local content development in the information and communications technology (ICT) sector in order to increase ICT contributions to the country’s GDP.

She said that government intends to build local content in ICT through implementation of Nigeria Content Agenda adding that “If we are to create jobs and play well in the sector, we have to build sustainable local industry in the ICT sector”

Johnson who stated this during a visit to CNSSL Call Centre in Lagos, added that her ministry has created guideline that will support local companies in the ICT including demand for the products of local ICT companies, procurements through local companies as well as partnership with multinational ICT companies such as IBM and Microsoft that is aimed at growing software entrepreneurs in the country.

She commended CNSSL for pioneering Business Processing Outsourcing call centre in the country with a global outlook.

“I’m so excited about what l have seen today. You have the track record and capacity from what I have seen today to offer BPO services outside of the country. Nigeria is well positioned to offer this going by our demography, language among others. I will tell your success story everywhere, and our vision is to showcase more Nigerian companies to the world,” she noted.

Gbenga Adebayo, chief executive officer, CNSSL while receiving the minister, said,  that CNSSL Call Centre Limited (CNSSCCL) is a subsidiary company to Communication Network Support Services Limited (CNSSL), which was formed in 2009 as the first indigenous Call Centre Outsourcing Company in Nigeria.

“We offer a range of call center services that meet end-to-end customer service needs. Our contact center services cover the entire spectrum of customer support and telemarketing needs of enterprises with expertise in: inbound call centre services, outbound call centre service, market research, products consumer research among others,” he said 

He added that the company’s call centre operations handle over 60 million inbound and outbound calls per annum and employs 6,000 call centre agents.

He explained that the impact of operating successful contact centres on generation of employment for the youth cannot be underrated in any economy. The ability of technology to break down geographical barriers is also tremendous.

“CNSSLCCL in Nigeria is aiming to be the most popular choice worldwide for many service oriented companies such as telecommunication companies, manufacturers, banks among others. It is expected that Nigeria will be the hub for provision of these services. It will be able to compete favourably with foreign based ones especially on economic terms. The expected growth in demand for the service will be met with appropriate pricing to ensure that services are provided to the teeming population at appropriate prices,” Adebayo said.


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Telecom

FG Plans EO to Criminalise Fiber Cable Damage Costing Telcos Billions

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Nigeria will criminalize the destruction of broadband fiber cables following repeated complaints by MTN Nigeria Communications Plc and other telecommunications companies that they are losing billions of naira, according to people familiar with the matter.

FG Plans EO to Criminalise Fiber Cable Damage Costing Telcos Billions

Federal ministry of works, which supervises federal road constructors, is finalizing the regulation that will be signed as an executive order by President Bola Tinubu, said the people, asking not to be identified as they weren’t authorized to comment.

While there are presently laws against vandalism, the authorities are aiming to regulate construction firms more closely.

The order will enforce stiff penalties on offenders, said the people, declining to provide more details or say when it will be signed.

“Telecom assets are critical backbone that supports the economy across sectors,” said Temitope Ajayi, a senior presidential aide, who noted that the Association of Telecommunications Companies (ATCON) has been demanding the classification for years.

New rules will provide “further assurance that the Nigerian government will protect their investments against vandals and criminal elements.”

The Nigerian Communications Commission (NCC) estimates that the sector will make up more than a fifth of the country’s gross domestic product by the end of 2027, up from 13.5% in the third quarter of last year.

The move will help alleviate pressure on the telecoms sector, which is facing increased operating costs and sales pressures from a sharp depreciation in the currency and a threefold increase in energy prices.

Repairs and revenue losses from damaged cables is estimated to have cost the sector almost 27 billion naira ($23 million) last year alone, documents seen by Bloomberg show.

MTN Nigeria, the biggest wireless operator in Africa’s most-populous nation, and Airtel Africa Plc bore the brunt of the costs, the documents show.

MTN suffered more than 6,000 cuts on its fiber cable last year, the documents show. On Feb. 28, a cut on its network in three different locations by a road construction firm, an oil serving company and someone burning rubbish in a manhole meant customers faced more than five hours of data and voice outages.

The operator relocated 2,500 kilometers (1,553 miles) of vulnerable fiber cables between 2022 and 2023, at a cost of more than 11 billion naira – enough to build 870 kilometers of new fiber lines to areas without coverage.

A presidential order on the matter would be welcomed, said Tony Izuagbe Emoekpere, president, Association of Telecommunications Companies of Nigeria.

“When it comes to communication infrastructure, they are destroyed at will, so we are eagerly awaiting the president’s order,” he said. “It would be a great boost to the industry, and it will also encourage investment.”

 

 


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Telegram Eyes 1Bn Users amidst Political Pressures

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Telegram, the messaging giant founded by Pavel Durov and headquartered in Dubai, anticipates hitting a remarkable milestone of one billion active monthly users within the next year.

Durov’s departure from Russia in 2014, prompted by governmental pressures to stifle opposition communities on his VK social media platform, underscores Telegram’s commitment to neutrality despite geopolitical challenges.

With 900 million active users currently, Telegram stands as a beacon of free speech in the digital realm, particularly influential in former Soviet Union republics and pivotal during conflicts like the Russia-Ukraine standoff.

Durov’s staunch advocacy for freedom of expression and opposition to censorship by tech giants like Apple and Google reinforces Telegram’s status as a neutral platform.

Opting for the UAE as its base, Durov cites its neutrality and openness as conducive to Telegram’s ethos, serving both opposition groups and governments alike while maintaining impartiality.

In Durov’s vision, the pursuit of freedom eclipses material gain, shaping Telegram’s trajectory as a bastion of digital liberation.

 

 


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NITDA, NIMC Announce Collaboration To Strengthen Digital Economy

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To further strengthen Nigeria’s digital economy in line with President Bola Ahmed Tinubu’s Renewed Hope Agenda, the National Information Technology Development Agency (NITDA) and National Identity Management Commission (NIMC) have announced a collaboration on National Public Key Infrastructure (PKI) and Digital Public Infrastructure (DPI) to enhance and create synergy between digital identity, payment ecosystem, and secure & seemless data exchange capabilities for Nigeria.

During the meeting between the Director-General of NITDA, Kashifu Inuwa Abdullahi, and Director General of NIMC, Engr. Bisoye Coker-Odusote, with some management staff of both organisations, they discussed various initiatives, which include building DPI stacks for a secured and seamless data exchange and forming partnerships to transform the national identity system.

This collaboration also aims to harness the potential of the innovative ecosystem and emphasise the use of Public Key Infrastructure (PKI) to drive digital transformation in Nigeria.

To ensure a smooth implementation, a 12-man committee was set up. This committee will play a crucial role in kickstarting and harmonising the initiatives. It is expected to deliver a comprehensive implementation report within the next 4 weeks


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