Lagos State House of Assembly, has commended the Nigerian Communications Commission (NCC) for tagging 2017- Year of the Nigerian Telecom Consumer (YoNTC) which emphasizes the protection and education of telecom consumers.
Lagos was selected as the flag off city of the NCC 2017 Year of the Nigerian Telecom Consumer, after the major event in Abuja on March this year.
Mr. Mudashiru Obasa, speaker, Lagos State House of Assembly, said at the ceremony held in LTV8 premises, Ikeja on Wednesday that NCC’s regulatory expertise has paid off in the industry that boasts of about 155million subscribers with about 20million of them domiciled in Lagos.
The Speaker who was represented by Mr. Tunde Braimoh, member representing Kosofe II Constituency in the House, applauded NCC’s initiatives that led to improved service delivery to consumers, especially with quality of service (QoS).
He said the House will not shy away from issues related to telecommunications activities and the stakeholders, because of the relevance to the affairs of the populace.
Mr. Obasa said, “NCC has done very well with regards to issues on consumer protection and the regulatory initiatives that led to improved quality service delivery to the people. As the representatives of the people, Lagos State House of Assembly will not shy away from telecoms activities, because they touch the affairs of our people.
“However, we are been inundated with petitions regarding issues in the industry which informed our desire for easier channels to communicate with the regulator in finding lasting solutions to these challenges. Having said that, it is commendable that NCC’s regulations have paid off; for without such, there wouldn’t have been improvement on quality of service. We believe that the theme for this campaign will further endear NCC as consumer friendly regulator”.
The speaker also urged the NCC to mandate mobile network operators to launch only products beneficial to the consumer, benefiting even the downtrodden.
Earlier, Professor Umar Danbatta, executive vice chairman of NCC, described the event as symbolic and emphasizes the position of Lagos State as the telecommunications hub of Nigeria.
Quoting the Nigerian Bureau of Statistics, the EVC, said that in the first quarter of 2016, Lagos voice subscriber base stood at 19.04million representing 12.8% of the Country’s subscribers and 12.62million internet subscription or 13.65%.
“The State is a home to many of the key players in the telecommunications sector so it is understandable that it has been selected as the flag off city after the major event in Abuja. The NCC 2017 Year of the Nigerian Telecom Consumer is remarkable because the consumer is center stage. We must also remember that these consumers together have made all the success stories we speak about possible in the telecom industry today”, Prof. Danbatta said.
The EVC said that two months after the national campaign was flagged off, there have been progress report in the activation of the ‘Do-Not-Disturb’ short code using 2442 facility, by more than one million consumers, while more subscribers reported their unresolved complaints using NCC’s 622 toll-free lines in the same period.