MTN Nigeria has denied claims by recharge card vendors, saying there was never an increase on the prices of its recharge cards.
Many subscribers who patronize street vendors to purchase recharge cards, have complained of the pains caused by increase on price of recharge cards. For instance, recharge card of N100.00 value sells between N110.00 to N120.00 based on location, while N1000 recharge cards sells for N1020.00 and above.
But, Adekunle Adebiyi, acting Sales and Distribution Executive of MTN, the cost of recharge cards remains the face value stated on the physical vouchers.
“We hereby use this medium to inform all our subscribers that we have not increased the prices of our recharge cards. Any increment from any quarters across the country on our recharge cards is without our knowledge, and we urge all our customers to always pay the exact value advertised on the cards,” he said.
Speaking further, Adebiyi said urgent steps were being taken to ensure compliance on sales of the recharge cards at the stated face value by all MTN’s trade partners and retailers.
Barely six year ago (May 2011), MTN Nigeria launched its virtual top up option and now it is suggesting that subscribers should leverage the option, amongst others, to ensure they get the correct value on each recharge.
“While we are working assiduously to resolve claims of illegal increases, we apologise to our customers for any inconvenience this might have caused. Alternatively, we advise our customers to explore other options of purchasing airtime such as MTN Virtual Top Up (VTU), Diamond Yello Account (DYA), or MTN Auto Top-up. For more information on these services, please visit www.mtnonline.com/autotopup,’’ he said.