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NCC Slams N647m Fines on GSM Operators over Poor Service

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Eugene Juwah, EVC, NCC
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Nigeria Communications Commission (NCC) on Monday slammed a total fine of N647.5 million on Airtel, Globacom and MTN Nigeria, the three major GSM service providers for failing to meet the Key Performance Indicators (KPIs) for quality of service in the month of January 2014.

In other words, the services they provided for the period fell below expectation with dropped calls; and incomplete calls.

NCC has also barred  Airtel, Globacom and MTN Nigeria from selling SIM Cards.

According to Reuben Muoka, head, Media & Public Relations (NCC), consequently, the three companies have been barred from selling SIM Cards with effect from March  1 to 31, and are also barred from all promotions in their networks until they improve on the failed KPIs for which they are sanctioned.

The details of the sanction showed that Airtel Network Ltd, and MTN Nigeria Communications Ltd, are to pay a fine of N185 Million each while Globacom Ltd is liable to the tune of N277,500.

In addition, each of the operators must pay the sanction amount on or before March 7, 2014, failure upon which each will be liable to pay N2,500,000 per day as long as the contravention persists.

He said that the sanctions, which were communicated to the three operators in a letter signed by Dr. Eugene Juwah, executive vice chairman of the Commission, explained that the Commission will carry out an audit of the three companies on March 1, 2014 and also on March 31st, 2014, to ensure that no sale of new SIM Cards takes place in any of the three networks within the period.

The letter made reference to an earlier directive of December 10, 2014, which warned the operators that “if the Quality of Service does not improve by 31st December, 2013, the Commission will be compelled to direct operators to, among others, suspend the activation of new SIMs and subscribers until such an operator can prove that it has met the Key Performance Indicators specified in the Regulations”.

According to Dr. Juwah, “The Commission after careful collation of statistics from the Network Operating Centres, NOC, of all major networks operators for the month of January 2014, has concluded that the service provided by some of the operators during the period fell below the Key Performance Indicators published by the Commission in the Quality of Service Regulations, as amended”.

Details of the sanction also indicated that Airtel failed on Call Setup Success Rate, CSSR, and SDCONG, while MTN failed on Call Setup Success Rate , CSSR and Drop Call Rate, DCR. On its part, Globacom failed on Call Setup Success Rate, CSSR, Drop Call Rate, DCR, and SDCONG.

The Key highlights of the sanction are that the concerned operators must adhere to the following conditions: 1. Payment of the fines shall be on or before March 7, 2014.

2. Failure to settle the said amount within the stipulated period, the operators shall continue to be liable to pay the sum of N2,500,000 ( Two Million, Five Hundred Thousand Naira Only) per day for as long as the contravention persist.

3. To stop the sale of new SIM Cards throughout the month of March 2014, with effect from March 1 to 31, 2014.

4. The Service Providers shall not churn or delete inactive or ( None revenue generating SIMs) from their networks during the period of March 1 to 31, 2014.

5. The Service Providers shall not supply new SIM Cards from their warehouses or other sources to its Dealers or third parties throughout the period from March 1-31, 2014.

6. The Service Providers shall stop all promotions until the KPIs which have been identified in their respective networks are positively addressed.

The directive further warned that “any deviation or alteration of provisioning pattern ( in terms of average daily number of provisioning) in the remaining days of February 2014 compared to the regular provisioning rates by the concerned service providers shall be construed as a breach to the Direction.


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Telecom

Mafab Communications Has Launched 5G Services- Findings

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Isa Ali Pantami, former minister of Communications and Digital Economy and Dr Musbahu Bashir, founder and chairman, Mafab Communications, at the launch
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Contrary to media some media reports yesterday, Mafab Communications, one of the companies granted Fifth Generation (5G) licences by Nigerian Communications Commission (NCC) has actually rolled out its 5G network services in Abuja since 2023.

Mafab Communications Has Launched 5G Services- Findings

According to Nigeria CommunicationsWeek findings, the rollout came almost a year since the telco paid $273.6 million for spectrum in the 3.5GHz band as part of a government auction.

Mafab Communications, has, not however kept to its promise to to strengthen its commercial operations by March 2025 as its services has remained skeletal since the media launch.

It said that it will roll out its high-speed 5G services through 102 operational sites strategically located in Kano and Abuja but that did not happen as at close of March.

An insider in the company, however assured that starting this month, subscribers with Mafab’s 5G routers will be able to enjoy ultra-fast connectivity on its expanding network.

This move aims to capture a wider share of Nigeria’s growing demand for 5G services.

Dr Musbahu Bashir, founder and chairman, Mafab Communications, said during the rollout launch that the telco will offer both voice and data services nationwide.

Additionally, Nigerian cities like Lagos, Port Harcourt, Enugu, Kano, and Kaduna have been listed for the deployment of 5G services while those not on the list will have services deployed at a later stage.

“The rollout of Mafab Communications 5G network is the beginning of immense opportunities for the country as it represents Nigeria’s capabilities and infinite possibilities,” he said.

“The prospect of increased job opportunities as a consequence of the value-chain benefits the technology will generate and offer is the dream we have all gathered here to launch today,” Bashir continued.

 


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Samsung Introduces Local Nigerian Languages to Galaxy Devices, Celebrating Cultural Diversity

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L-R: Stephen Okwara, Head, Product Management, Mobile Experience, Samsung Electronics West Africa; Joy Tim-Ayoola, Group Head, Mobile Experience, Samsung Electronics West Africa; Tae Sun Lee, Samsung Electronics West Africa CEO; Oge Maduagwu, Head of Marketing Samsung Electronics West Africa, and Nathan Lee, Regional Business Lead, Mobile Experience, Samsung Electronics West Africa, at the launch of Nigeria local language integration on Galaxy S25, A56, A36, and A26 devices, on April 03, 2025.
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Samsung Electronics has taken a bold step in enhancing user experience and inclusivity by introducing Hausa, Igbo, and Yoruba as official language options on selected Samsung Galaxy devices.

L-R: Stephen Okwara, Head, Product Management, Mobile Experience, Samsung Electronics West Africa; Joy Tim-Ayoola, Group Head, Mobile Experience, Samsung Electronics West Africa; Tae Sun Lee, Samsung Electronics West Africa CEO; Oge Maduagwu, Head of Marketing Samsung Electronics West Africa, and Nathan Lee, Regional Business Lead, Mobile Experience, Samsung Electronics West Africa, at the launch of Nigeria local language integration on Galaxy S25, A56, A36, and A26 devices, on April 03, 2025.

The feature, which is now available on the Galaxy S25, A56, A36, and A26 devices, reaffirms Samsung’s commitment to delivering innovative technology that speaks the language of its users.

With this groundbreaking update, Samsung users across Nigeria can now navigate their smartphones in their preferred local language, making technology more accessible, while also upholding our cultural heritage.

A Celebration of Culture and Technology

To mark the launch, Samsung hosted a cultural-themed press briefing featuring traditional music, local cuisine, and a showcase of the new language feature. Employees and guests attended in traditional Yoruba, Igbo, and Hausa attires, celebrating Nigeria’s rich cultural diversity.

Samsung also announced plans to expand local language support to more devices in the near future, reinforcing its dedication to making technology more inclusive for African users.

Empowering Users Through Language

The integration of Hausa, Igbo and Yoruba on Samsung devices reflects the brand’s mission to bridge the digital gap and enhance user engagement. Speaking at the press conference, Oge Maduagwu, Head of Marketing, Samsung Electronics West Africa, said, “At Samsung, we understand that technology is most powerful when it is accessible to all.

“By incorporating our local Nigerian languages, we are making our devices more intuitive and relatable, ensuring that millions of Nigerians can interact with their smartphones in the language they love and understand best”.

Seamless Language Transition on Galaxy Devices

Stephen Okwara, Head of Product Management, Samsung Electronics West Africa added, “The new local language feature is designed to deliver a seamless user experience, allowing customers to easily switch between languages. Users can activate Hausa, Igbo, or Yoruba on the Galaxy S25, A26, A36, and A56 by navigating to: Settings > Language & Input > Select Language

“This update enhances smartphone usability, particularly for those who prefer their native language over English, ensuring greater digital inclusivity, enhancing digital literacy and encouraging more users to engage with technology in their native tongues” He concluded.

Availability

Customers can visit all Samsung Experience Stores or authorized retailers in Nigeria to learn more and experience the feature firsthand.


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Sophos Reveals Key Findings: 56% of Cyberattacks Exploit Valid Credentials

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Sophos, a global leader of innovative security solutions for defeating cyberattacks, has released the 2025 Sophos Active Adversary Report, which details attacker behaviour and techniques from over 400 Managed Detection and Response (MDR) and Incident Response (IR) cases in 2024.

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The report found that the primary way attackers gained initial access to networks (56% of all cases across MDR and IR) was by exploiting external remote services, which includes edge devices such as firewalls and VPNs, by leveraging valid accounts.

The combination of external remote services and valid accounts aligns with the top root causes of attacks. For the second year in row, compromised credentials were the number one root cause of attacks (41% of cases). This was followed by exploited vulnerabilities (21.79%) and brute force attacks (21.07%).

Understanding The Speed of Attacks

When analyzing MDR and IR investigations, the Sophos X-Ops team looked specifically at ransomware, data exfiltration, and data extortion cases to identify how fast attackers progressed through the stages of an attack within an organization. In those three types of cases, the median time between the start of an attack and exfiltration was only 72.98 hours (3.04 days). Furthermore, there was only a median of 2.7 hours from exfiltration to attack detection.

“Passive security is no longer enough. While prevention is essential, rapid response is critical. Organizations must actively monitor networks and act swiftly against observed telemetry. Coordinated attacks by motivated adversaries require a coordinated defense. For many organizations, that means combining business-specific knowledge with expert-led detection and response. Our report confirms that organizations with proactive monitoring detect attacks faster and experience better outcomes,” said John Shier, field CISO.

Other Key Findings from the 2025 Sophos Active Adversary Report:

· Attackers Can Take Control of a System in Just 11 Hours: The median time between attackers’ initial action and their first (often successful) attempt to breach Active Directory (AD) – arguably one of the most important assets in any Windows network – was just 11 hours. If successful, attackers can more easily take control of the organization.

· Top Ransomware Groups in Sophos Cases: Akira was the most frequently encountered ransomware group in 2024, followed by Fog and LockBit (despite a multi-government takedown of LockBit earlier in the year).

· Dwell Time is Down to Just 2 Days: Overall, dwell time – the time from the start of an attack to when it is detected – decreased from 4 days to just 2 in 2024, largely due to the addition of MDR cases to the dataset.

· Dwell Time in IR Cases: Dwell time remained stable at 4 days for ransomware attacks and 11.5 days for non-ransomware cases.

· Dwell Time in MDR Cases: In MDR investigations, dwell time was only 3 days for ransomware cases and just 1 day for non-ransomware cases, suggesting MDR teams are able to more quickly detect and respond to attacks.

Ransomware Groups Work Overnight: In 2024, 83% of ransomware binaries were dropped outside of the targets’ local business hours.

· Remote Desktop Protocol Continues to Dominate: RDP was involved in 84% of MDR/IR cases, making it the most frequently abused Microsoft tool.

To shore up their defenses, Sophos recommends that companies do the following:

· Close exposed RDP ports

· Use phishing-resistant multifactor authentication (MFA) wherever possible

· Patch vulnerable systems in a timely manner, with a particular focus on internet-facing devices and services

· Deploy EDR or MDR and ensure it is proactively monitored 24/7

· Establish a comprehensive incident response plan and test it regularly through simulations or tabletop exercises

Read the full It Takes Two: The 2025 Sophos Active Adversary Report on Sophos.com.


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