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Open Letter to MTN: Fix Visafone SMS Issue Now

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MTN has today become a huge organisation in all ramifications even though their recent problem with the Nigerian Communications Commission (NCC) has certainly slowed down this giant in many ways than one.

Nigeria CommunicationsWeek recently reported that Africa’s biggest mobile phone operator MTN Group flagged lower first-half profit on Tuesday, blaming a hefty fine in Nigeria and sending its shares sliding nearly 4 percent.

Quite frankly, I am one of those Nigerians that have never really used an MTN line, yes I recall buying one or two of their sim cards but just felt that I am better off pitching my tent with other players. One of such players is Visafone, I remember some people asking me what in the world was I doing on a CDMA network?

First, it started as a rumour that MTN was about to take over Visafone, not necessary because it loves the rather off-the-radar Jim Ovia, who founded the CDMA company about a decade ago to compete in the then emerging market where CDMA led by Starcomms and Multilinks were giving GSM operators a run for their money.

At the end of the day, the GSM providers won the battle and the chapter of CDMA ended for good in Nigeria but only Visafone stood in their largely because of the influence of its founder.

Personally, I have used Visafone for close to a decade and I enjoyed it for real, particularly its data services. At a point, when most of the GSM companies were struggling to provide stable data services, Visafone was already doing pretty well in that regards, so, I not only had a Visafone line as my primary number on a blackberry phone that had ‘unlimited’ BlackBerry data subscription, I also had a visafone modem that I used for data services.

Long and short is that Visafone was a decent company that was providing good quality voice and data services. That I can attest to!

Of course, MTN made a smart choice of acquiring Visafone because, with it lies the very juicy 800 MHz spectrum that would help it enter the Long Term Evolution (LTE) space and they are very much on their way to making this happen. Report has it that, but for the fine imposed on them, they would have started some sort of testing of their LTE services which indeed may have started albeit quietly.

The very first move MTN made to ‘appease’ subscribers who took the pain to walk into their shops to swap their old visafone lines and register their new Sim was airtime reward.

In my case, I got 30,000 Naira airtime and a few days after that, I got another 30,000 Naira ‘bonus’ which made me very pleased with MTN, but little did I know that it was nothing but a greek gift. This is because it disappeared after a few days! I wonder how MTN expected me to have used up 30,000 Naira airtime within 5 days?

Be that as it may, this whole “MTN buying over Visafone” issue has brought me more personal pain than joy.

It has been a horrible experience because I have been unable to receive SMS from other networks since I moved to MTN from Visafone. All SMS coming from Airtel, Etisalat, Globacom and International networks never arrive except those of MTN.

This has not just brought me pain; it has also brought me untold losses. Those who know me know that prior to the acquisition of Visafone, I did send an average of 20 to 30 text messages per day and of course received tons of responses. I believe that the open rate of SMS in Nigeria today is far higher than other mobile messaging solutions out there, which is why is remains very strategic for me.

Unfortunately, MTN has terminated that love for my visafone SMS because communication is a two-way activity. Of what use is it, sending a text message when I am dead sure the response will never arrive?

Below is a well-crafted response to one of my numerous emails that I have been sending to MTN customer service in almost 3 months:

“Sir, I will like to inform you that the issue reported is being investigated. Preliminary findings show that there is a connectivity issue affecting most Visafone lines migrated to MTN. We are currently engaging all stake holders (Other Network providers) towards achieving final resolution of this concern. I solicit your patience on this while we resolve the issue.”

In as much as I want to be patient, my personal and business communication is suffering and I still cannot receive SMS from other networks. So, as far as I am concerned, it is totally unacceptable that MTN did not engage with “stakeholders” before moving us to the GSM platform. I have made an attempt to port the line and other networks say that isn’t possible. So what am I supposed to do now?

I write because I am at a crossroads as to what to do. Should I let go a number that I have used for over a decade since I cannot port the number to another network? Should I make an official complain to NCC and CPC or better still, take legal action? For how long will customers suffer from the actions and inactions of service providers?

MTN fix this issue now or let me go elsewhere with my number!

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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Airtel Africa Grew Customer Base to 169m as Q1 Revenue Hits $1.4 Billion

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Airtel Africa has grown its customer base by 9.0% to 169.4 million, with data customers increasing 17.4% to 75.6 million with focus on bridging the digital divide across her markets continues. According to the telecommunications operator’s financial results for the quarter ended June 30, 2025, which demonstrated strong growth across key metrics and a continued focus on expanding its services across its 14 African markets.

The operator reported a significant increase in revenue, reaching $1,415 million. This represents a 24.9% growth in constant currency and a 22.4% increase in reported currency, indicating a more stable macroeconomic environment in its operating regions and effective tariff adjustments, particularly in Nigeria.

The growth was broadly driven, with mobile services revenue increasing by 23.8% in constant currency. Data revenue showed exceptional performance, surging by 38.1%, while voice revenue grew by 13.9%. Mobile money services continued their strong upward trajectory, recording a 30.3% growth in constant currency. This was supported by accelerated growth in Francophone Africa (16.4% in constant currency) and continued strong performance in East Africa (20.3% in constant currency).

Airtel Africa’s profitability also saw a substantial uplift. EBITDA grew by 29.8% in reported currency to $679 million, with EBITDA margins expanding to 48.0% from 45.3% in the prior period. This margin expansion is attributed to sustained operating momentum, more stable fuel prices, and the ongoing benefits from cost efficiency programs.

Profit after tax saw a remarkable improvement, rising to $156 million compared to $31 million in the prior period. Basic Earnings Per Share (EPS) stood at 3.4 cents, a significant increase from 0.2 cents in the previous year, primarily reflecting higher operating profit in the current period and the absence of large derivative and foreign exchange losses that impacted the prior period.

Operational highlights further underscored the company’s growth. Airtel Africa’s total customer base expanded by 9.0% to 169.4 million. Data customers increased by 17.4% to 75.6 million, as the company intensified its efforts to bridge the digital divide. Mobile money customer base also grew by 16.1% to 45.8 million, with transaction value increasing by 28.7% in constant currency.

The company’s strategic focus on enhancing customer experience is supported by ongoing network investments. Over 2,300 new sites were rolled out, bringing the total to 37,579 sites, and the fiber network was expanded by 2,700 km, now exceeding 79,600 km. This investment has boosted data capacity across the region, with 4G population coverage reaching 74.7%, an increase of 3.4% year-on-year.

Airtel Africa continued its debt localization program, with almost 95% of its operating company debt (excluding lease liabilities) now in local currency, up from 86% a year ago, reducing foreign currency debt exposure. The company also confirmed it has returned $16.9 million to shareholders through its ongoing share buyback program as of June 30, 2025.

Sunil Taldar, chief executive officer, said: “We are very pleased with the strong growth in our operating and financial performance in the first quarter. The strength of this performance, and the scale of the growth we achieved, reflects the sustained demand for our services and the strength of our business model to meet these demands. Operationally, the acceleration in customer base growth to 9%, and 17.4% growth in our data customers to 75.6m reflects the strong on-ground execution with a relentless focus on digitisation and the simplification of the customer experience.”


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Khalil Halilu Honoured at UK Parliament for Championing African Innovation

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L-R: Founder, Startup Arewa, Mohammed Jega; Deputy Mayor of London for Environment and Energy Mete Coban; Executive Vice Chairman/CEO, National Agency for Science and Engineering Infrastructure (NASENI), Khalil Suleiman Halilu; and Special Adviser to the EVC on Commercialization, Engr. Anas Balarabe during the presentation of the prestigious African Achievers Award to Halilu at the House of Lords, UK Parliament recently.
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Mr. Khalil Suleiman Halilu, executive vice chairman/ceo of the National Agency for Science and Engineering Infrastructure (NASENI), was honoured with the prestigious African Achievers Award at the 15th edition of the ceremony held at the historic House of Lords, UK Parliament, on July 11, 2025.

L-R: Founder, Startup Arewa, Mohammed Jega; Deputy Mayor of London for Environment and Energy Mete Coban; Executive Vice Chairman/CEO, National Agency for Science and Engineering Infrastructure (NASENI), Khalil Suleiman Halilu; and Special Adviser to the EVC on Commercialization, Engr. Anas Balarabe during the presentation of the prestigious African Achievers Award to Halilu at the House of Lords, UK Parliament recently.

The award, presented during an event that brought together royals, global leaders, policymakers, and innovators, recognized Mr. Halilu’s outstanding contributions to advancing Africa’s technological infrastructure, innovation ecosystems, and industrial growth through his leadership at NASENI.

Hosted by Baroness Sandip Verma, Chancellor of the University of Roehampton and a respected member of the House of Lords, the ceremony was a powerful global showcase of African excellence and transformative leadership. Mr. Halilu joined a distinguished group of honourees including public officials, business executives, and philanthropists shaping the future of the continent.

In his remarks, Mr. Halilu emphasized Africa’s readiness to lead in innovation, manufacturing, and sustainability.

“It is a great honour to receive this award alongside fellow visionaries committed to Africa’s future. At NASENI, we are bridging the gap between ambition and access, turning ideas into industries, empowering indigenous solutions, and driving forward Nigeria’s and Africa’s industrial transformation. Africa is not just rising, it is ready.”

Under his leadership, NASENI has been repositioned as Nigeria’s leading technology transfer agency, delivering on the Renewed Hope Agenda of President Bola Ahmed Tinubu by enabling local production in critical sectors such as clean energy, agriculture, transportation, and digital infrastructure.

Through strategic partnerships and an Accelerated Technology Transfer & Adaptation Strategy, NASENI is turning Nigeria into a hub for sustainable innovation and industrial self-reliance. Mr. Halilu extended appreciation to the organizers and supporters of the Awards:

“I thank the African Achievers Awards team, Baroness Sandip Verma, and all those across the continent and diaspora who continue to champion African solutions. This recognition is a motivation to do more and a reminder that the future we seek is one we must build ourselves.”

Now in its 15th year, the African Achievers Awards has become one of the most respected platforms spotlighting African leadership and excellence globally. This year’s edition included powerful messages from dignitaries such as King Misuzulu kaZwelithini, Queen Olori Atuwatse III, and Dr. Fatou Bensouda, reinforcing the urgency of building a united and future-facing African continent.

The award to Mr. Khalil Halilu reflects NASENI’s growing continental footprint and its mission to deliver homegrown technologies that respond to Africa’s real challenges, promote sustainable development, and accelerate industrialization across borders.


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NITRA-ALTON CNII & Sustainability Conference Rescheduled for August 7 in Lagos

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The 2025 edition of the Critical National Information Infrastructure (CNII) & Sustainability Conference has been rescheduled to hold on August 7, 2025, at CitiHeight Hotel, Ikeja, Lagos, following a shift from its earlier date of July 30.

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The adjustment was made to accommodate a nationwide telecom stakeholders’ meeting convened by the Nigerian Communications Commission (NCC).

The CNII Conference, jointly organised by the Nigeria Information Technology Reporters Association (NITRA) and Association of Licensed Telecommunications Operators of Nigeria (ALTON), seeks to address the implementation and awareness gaps surrounding the CNII Order, signed into law by the Federal Government in August 2024.

The law designates telecom infrastructure as Critical National Information Infrastructure, positioning it as a strategic asset vital to Nigeria’s economic and security framework. Industry groups including the Association of Telecommunications Companies of Nigeria (ATCON) have thrown their weight behind the initiative.

Speaking on the new date, NITRA Chairman, Mr. Chike Onwuegbuchi, emphasised that the Act, though laudable, requires industry-wide collaboration and clear implementation strategy for tangible impact.

“The mere proclamation of CNII as an Act does not guarantee infrastructure safety. Stakeholders must address operational and standardisation gaps to make the law work,” he said.

ALTON Chairman, Engr. Gbenga Adebayo, also highlighted the need for regular maintenance and technology upgrades to curb vandalism and ensure infrastructure security.

Focus Areas of the Conference Include:

  • Implementation mechanisms for the CNII Act.
  • Stakeholders’ roles at federal, state, and industry levels.
  • Security enforcement and public education.
  • Infrastructure protection and sustainability.
  • Collaboration and compliance across telecom companies.

Expected attendees include the Minister of Communications, Innovation and Digital Economy, regulators, service providers, security agencies, and key players in public and private sectors.

The event is themed “Industry Sustainability And CNII Conference 2025 – Way Forward”, with panel discussions aimed at creating a unified approach to safeguarding Nigeria’s telecom infrastructure under the CNII provisions.


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