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Open Letter to MTN: Fix Visafone SMS Issue Now

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MTN has today become a huge organisation in all ramifications even though their recent problem with the Nigerian Communications Commission (NCC) has certainly slowed down this giant in many ways than one.

Nigeria CommunicationsWeek recently reported that Africa’s biggest mobile phone operator MTN Group flagged lower first-half profit on Tuesday, blaming a hefty fine in Nigeria and sending its shares sliding nearly 4 percent.

Quite frankly, I am one of those Nigerians that have never really used an MTN line, yes I recall buying one or two of their sim cards but just felt that I am better off pitching my tent with other players. One of such players is Visafone, I remember some people asking me what in the world was I doing on a CDMA network?

First, it started as a rumour that MTN was about to take over Visafone, not necessary because it loves the rather off-the-radar Jim Ovia, who founded the CDMA company about a decade ago to compete in the then emerging market where CDMA led by Starcomms and Multilinks were giving GSM operators a run for their money.

At the end of the day, the GSM providers won the battle and the chapter of CDMA ended for good in Nigeria but only Visafone stood in their largely because of the influence of its founder.

Personally, I have used Visafone for close to a decade and I enjoyed it for real, particularly its data services. At a point, when most of the GSM companies were struggling to provide stable data services, Visafone was already doing pretty well in that regards, so, I not only had a Visafone line as my primary number on a blackberry phone that had ‘unlimited’ BlackBerry data subscription, I also had a visafone modem that I used for data services.

Long and short is that Visafone was a decent company that was providing good quality voice and data services. That I can attest to!

Of course, MTN made a smart choice of acquiring Visafone because, with it lies the very juicy 800 MHz spectrum that would help it enter the Long Term Evolution (LTE) space and they are very much on their way to making this happen. Report has it that, but for the fine imposed on them, they would have started some sort of testing of their LTE services which indeed may have started albeit quietly.

The very first move MTN made to ‘appease’ subscribers who took the pain to walk into their shops to swap their old visafone lines and register their new Sim was airtime reward.

In my case, I got 30,000 Naira airtime and a few days after that, I got another 30,000 Naira ‘bonus’ which made me very pleased with MTN, but little did I know that it was nothing but a greek gift. This is because it disappeared after a few days! I wonder how MTN expected me to have used up 30,000 Naira airtime within 5 days?

Be that as it may, this whole “MTN buying over Visafone” issue has brought me more personal pain than joy.

It has been a horrible experience because I have been unable to receive SMS from other networks since I moved to MTN from Visafone. All SMS coming from Airtel, Etisalat, Globacom and International networks never arrive except those of MTN.

This has not just brought me pain; it has also brought me untold losses. Those who know me know that prior to the acquisition of Visafone, I did send an average of 20 to 30 text messages per day and of course received tons of responses. I believe that the open rate of SMS in Nigeria today is far higher than other mobile messaging solutions out there, which is why is remains very strategic for me.

Unfortunately, MTN has terminated that love for my visafone SMS because communication is a two-way activity. Of what use is it, sending a text message when I am dead sure the response will never arrive?

Below is a well-crafted response to one of my numerous emails that I have been sending to MTN customer service in almost 3 months:

“Sir, I will like to inform you that the issue reported is being investigated. Preliminary findings show that there is a connectivity issue affecting most Visafone lines migrated to MTN. We are currently engaging all stake holders (Other Network providers) towards achieving final resolution of this concern. I solicit your patience on this while we resolve the issue.”

In as much as I want to be patient, my personal and business communication is suffering and I still cannot receive SMS from other networks. So, as far as I am concerned, it is totally unacceptable that MTN did not engage with “stakeholders” before moving us to the GSM platform. I have made an attempt to port the line and other networks say that isn’t possible. So what am I supposed to do now?

I write because I am at a crossroads as to what to do. Should I let go a number that I have used for over a decade since I cannot port the number to another network? Should I make an official complain to NCC and CPC or better still, take legal action? For how long will customers suffer from the actions and inactions of service providers?

MTN fix this issue now or let me go elsewhere with my number!

 


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Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

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Telecom

Airtel Boosts NIPR Public Relations Week with Onsite Unlimited Data Connection

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Telecommunications service provider, Airtel Nigeria has collaborated with the Nigeria Institute of Public Relations (NIPR) to provide with unlimited internet access at the institute’s inaugural edition of the Nigeria Public Relations Week.

The trailblazing event themed ‘Leveraging Public Relations as a Critical Asset for Nigeria’s Economic and Reputation Renaissance’ is set to run from Monday, April 22nd to Friday, April 26th, 2024, and will welcome thousands of delegates across Nigeria to the prestigious June 12 Cultural Centre, nestled in the heart of Abeokuta, the Ogun State capital.

Speaking on the strategic collaboration, Femi Adeniran, Director, Corporate Communications and CSR, Airtel Nigeria, expressed enthusiasm about the partnership, stating, “Airtel is proud to support the Nigeria Institute of Public Relations in its endeavor to advance the field of public relations.

“The relevance of public relations practice in Nigeria cannot be overstated, as it plays a vital role in shaping perceptions, managing reputations, and influencing public opinion. Hence, our support is a demonstration of our commitment to empowering individuals and organizations with innovative solutions that drive progress and create an enabling society.”

According to NIPR, through the PRWeek Organizing \Committee Chairman, Mr Yomi Badejo Okusanya, the NPRW will gather over 2,000 experts in the fields of economics, PR, and nation-building to discuss strategies for effectively communicating government policies and initiatives to the public.

Other activities at the NPRW will include conferences, the annual general meeting, workshops, induction of new members, breakout sessions with students as well as traditional rulers and a tour of some legacy projects in Ogun state.

With Airtel’s provision of onsite unlimited data connection, attendees and participants can enjoy unparalleled access to online resources, real-time updates, and interactive engagements throughout the duration of the event. This will significantly support the exchange of ideas, foster networking opportunities, and elevate the overall experience for all stakeholders involved.

Airtel Nigeria remains committed to offering unwavering support for initiatives aimed at driving innovation, collaboration, and nation-building.


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World Earth Day: Kuda Partners with Wecyclers to Clean up Communities in Lagos

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In a landmark partnership aimed at promoting sustainable waste management practices, Kuda Microfinance Bank and Wecyclers collaborated to commemorate World Earth Day on April 22, 2024. The collaboration featured a series of impactful activities designed to raise awareness and foster environmental stewardship.

The activities on the day included a webinar session facilitated by renowned expert in environmental management and head of ESG at Wecyclers, Omobolanle Olowu, during which she shared startling data on plastic pollution in Nigeria. She also discussed the importance of proper waste management and its significance in preserving the planet for future generations, providing valuable insights and practical tips on reducing, reusing, and recycling waste.

In a published study on plastic pollution in Nigeria, the country ranked ninth globally for plastic pollution with an estimated 2.5 million tons of plastic waste generated annually and less than 12% of those waste materials recycled.

Also on the day, Kuda staff volunteered for an environmental cleanup exercise, during which they took to parts of Apapa Road, Ebute Metta to empty gutters and collect plastics and other recyclable materials for recycling.

In addition, volunteers from Kuda gained firsthand knowledge of innovative waste management solutions during a guided tour of Wecyclers’ facility in Ebute Metta. The tour showcased Wecyclers’ pioneering efforts in recycling and waste upcycling, demonstrating how technology can be leveraged to address environmental challenges effectively.

Speaking about the collaboration, Emmanuel Femi-Adejobi, Senior Brand Manager at Kuda, expressed enthusiasm for the partnership’s potential to drive positive change. “We [Kuda] are committed to promoting sustainability and environmental consciousness. We also believe that our responsibility is not only to our customers and other stakeholders but also the environment that we all share. Partnering with Wecyclers allows us to inspire communities to adopt eco-friendly practices,” he said.

“Our initiatives towards achieving a sustainable environment and achieving a green earth goes beyond just recycling. We aim to inspire a broader commitment to waste minimization, reusing materials and proper sustainable waste management. As we commemorate World Earth Day, we encourage our staff, customers and general public as a whole to embrace actions that promote a green, safe earth for all,” he added.

Likewise, Esther Chibueyin Fagbo, Head, Human Resources and Partnerships at Wecyclers, emphasised the importance of collective action in addressing environmental issues. “It is very important for organisations to collaborate on initiatives that help save the environment. We are excited about this partnership because such partnerships are crucial to creating awareness and educating people about the impact of plastic waste on the planet and how they can contribute to a change that we all deserve.”

Kuda’s collaboration with Wecyclers emphasises its commitment to sustainability and championing proactive efforts through education, engagement and action to create an environmentally conscious population and a sustainable tomorrow.


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Telecom

Defending the Foundations for Connectivity

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By Engr. Gbenga Adebayo

In 2001, when the first GSM call was made in Nigeria, how many of us would have envisaged the digital world that we live in today?

Defending the Foundations for Connectivity

Gbenga Adebay, chairman, ALTON

The pace of growth and the rate of adoption of telecoms solutions in Nigeria has been revolutionary. It is a globally acknowledged case study that we should be proud of and a clear demonstration of what can be achieved.

Almost all of us today are reliant on the network connectivity that it has enabled in different shapes and forms. From the simple need to communicate with loved ones, to the digital platforms that enable our access to and consumption of entertainment, financial products and other critical services.

Our reliance on these systems is becoming more and more acute, whether it is citizens, governments, or corporations.

System downtime is increasingly disruptive and offline manual redundancies are often in the advanced stages of being phased out. The pace of this transition is not slowing down. With the core infrastructure in place, innovation is driving the exponential growth of services that ride on it. From the fully adopted social media that has changed the way we interact, to the emerging Artificial Intelligence (AI) revolution.

While this innovation is enabling exciting new possibilities, there is a tendency to focus on those opportunities, to the detriment of the core infrastructure on which it rides.

It is imperative that we retain a focus on the optimisation of that infrastructure and enable continued investment in its development.

We have seen how the transition from 2G, through to 3G, 4G and 5G have each enabled the development of more and more sophisticated solutions.

The continued development of core infrastructure has to be sustainable, and over the last few months we have begun to see the challenges that the operators that provide it are facing.

Both MTN and Airtel have declared significant foreign exchange (FX) losses in Nigeria, and the stress is not linked to them alone.

The entire ecosystem is battling with a range of challenges that must be addressed. If we fail to do so, the downstream impact on innovation will be severe. Telecoms infrastructure requires a base level of investment to maintain its current capabilities, and significant additional investment to expand and grow. It is capital intensive and that capital has to be generated through sustainable business models.

At the heart of the challenge the industry faces is the issue of rising costs.

Recent financial losses are directly linked to the cost of operating towers that rely on inputs like diesel, which have increased significantly as the Naira has depreciated.

The provisions large telecom companies have had to make, and the consequent losses and impact on their reserves is a red flag.

It tells us that business as usual is not sustainable. If we continue as we are, then those companies will struggle to continue to invest in and maintain existing services.

But those costs are not the only challenge. General cost inflation, multiple taxation, regular and damaging vandalisation of infrastructure and the costs associated with regulatory compliance all help contribute to the high cost of operations.

We cannot continue to follow a path that asks those companies to simply accept those rising costs. It is no longer sustainable, and we have reached an inflection point.

This is a critical moment for the industry.

How we approach and resolve it will define the future of Nigeria’s digital economy.

If you want to be able to enjoy the benefits that digitisation brings. If we want the infrastructure that enables AI and helps us drive growth, then we must take action now.

Cost-reflective tariffs, like it or not, are simply non-negotiable. We have seen the impact of price controls in other segments of the economy, like power.

If providers cannot operate sustainable business models, then they stop investing. When that happens, the existing infrastructure starts to crumble.

For power, a consumer can choose to take ownership of the solution by buying a generator, or a solar panel.

For fuel, the government can step in as the provider of last resort and manage a subsidy regime that mitigates the impact on the population. Those options are not available in the telecoms sector. There is no self-help solution.

We fully understand and appreciate the financial stress that Nigerians are experiencing today. The cost of living is the single most significant factor in most people’s daily lives.

But those people are still able to enjoy the benefits that connectivity brings, at the price they paid before these challenges became so acute.

Imagine a future in which the gains of the last twenty years are reversed. Nigeria, and Nigerians simply cannot afford it. The pain that we would feel under those circumstances would be exponentially worse.

We need to find a long-term, sustainable and manageable solution to this problem. Prices will need to rise, but action needs to be taken in a measured way, through sustainable conversations and partnership with the government. It is time to address this head on.

 

Engr. Gbenga Adebayo is chairman, Association of Licensed Telecom Operators of Nigeria (ALTON).


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