Connect with us

Telecom

Phase3 Telecom Bags Recognition for Network Management

Published

on

Kindly share this post

Phase3 Telecom, West Africa’s largest independent fibre optic infrastructure provider recently added another prestigious accolade to its sea of local and international distinguished awards and recognitions; this time at the Nigeria Customer Service Awards ceremony in the nation’s capital – Abuja.

Now in its third year under the coordination of Dr. Aliyu Ilias and his team; the National Customer Service Awards (NCSA) is an organization set up to recognize, commend and celebrate companies in Nigeria that deliver excellent and efficient customer service.

The scope of this platform is to “create consciousness among corporate business owners to go beyond paying lip service to customer service strategies and intents” but to establish deep and lasting connection with customers.

In addition to this, it is also a drive to “reward the companies that meet the award assessment criteria”.

The awards’ credibility ride on winners in each category being nominated by consumers and individual sector stakeholders while winning votes are determined by the collation of over fifteen million votes through highly credible voting options that include; online poll, customer survey, mystery shoppers™ and short code.

Speaking with Mr. Stanley Jegede, company’s chief executive officer;  Phase3 Telecom –  he stated that “to be recognised and celebrated with a Nigeria Customer Service Award for the modest efforts the entire Phase3 family invest in using the best aerial fibre technologies to build a strong, secure, quality network to ensure the connectivity of all Nigerians and the West African sub-region with the rest of the world; is a great honour and an indescribable feeling of joy. We are grateful to God and thank our clients, partners, stakeholders and well wishers for their trust in our capabilities and continuous patronage through the years.

In a congratulatory message, the organizers commended Phase3 Telecom team for the company’s emergence as customers’ favourite in the network management category; adding “it is proof that Nigerian customers and consumers are aware and uncompromising in identifying exceptional service even in a complex sector. 

Phase3 is encouraged not to rest on their oars as they continue to positively exceed expectations in providing services to their clients. 

Phase3 is currently the most reliable aerial fibre infrastructure company in not just Nigeria but the entire West African sub-region and this must be applauded and celebrated as it is no little feat to achieve”.

It may be recalled that the company announced in September of this year that it has added Multi-Protocol Label Switching (MPLS) services to its growing network to enable clients, both new and existing access as well as share large amounts of data from multiple locations even in the most remote of locations.

A development that is testament to Phase3’s talents, innovations, contributions and commitments to ensuring its clients connectivity needs are met at all times and in all spheres”.

Thus, Stanley Jegede maintains that, the Phase3 family understands that the customer is King and theirs is an uncompromising vision to always provide the most reliable, unparalleled and world-class broadband network services to its clients and it is with humility that they thank their customers and everyone who voted for them as they acknowledge the Nigeria Customers Service Award.

He maintains that the company hopes to continue to deliver on the promises made to its clients, partners and the industry.

Especially in the area of network expansion in West Africa as well as investment in communications technology that enables its clients to share critical and big data within a secure, reliable and scalable infrastructure that provides them an affordable and flexible opportunity to grow their business operations no matter their location.


Kindly share this post

Nigeria CommunicationsWeek believes that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. So since 2007, we have devoted our energy to independent reportage of technology and how they affect lives.

Telecom

FG Plans EO to Criminalise Fiber Cable Damage Costing Telcos Billions

Published

on

Kindly share this post

Nigeria will criminalize the destruction of broadband fiber cables following repeated complaints by MTN Nigeria Communications Plc and other telecommunications companies that they are losing billions of naira, according to people familiar with the matter.

FG Plans EO to Criminalise Fiber Cable Damage Costing Telcos Billions

Federal ministry of works, which supervises federal road constructors, is finalizing the regulation that will be signed as an executive order by President Bola Tinubu, said the people, asking not to be identified as they weren’t authorized to comment.

While there are presently laws against vandalism, the authorities are aiming to regulate construction firms more closely.

The order will enforce stiff penalties on offenders, said the people, declining to provide more details or say when it will be signed.

“Telecom assets are critical backbone that supports the economy across sectors,” said Temitope Ajayi, a senior presidential aide, who noted that the Association of Telecommunications Companies (ATCON) has been demanding the classification for years.

New rules will provide “further assurance that the Nigerian government will protect their investments against vandals and criminal elements.”

The Nigerian Communications Commission (NCC) estimates that the sector will make up more than a fifth of the country’s gross domestic product by the end of 2027, up from 13.5% in the third quarter of last year.

The move will help alleviate pressure on the telecoms sector, which is facing increased operating costs and sales pressures from a sharp depreciation in the currency and a threefold increase in energy prices.

Repairs and revenue losses from damaged cables is estimated to have cost the sector almost 27 billion naira ($23 million) last year alone, documents seen by Bloomberg show.

MTN Nigeria, the biggest wireless operator in Africa’s most-populous nation, and Airtel Africa Plc bore the brunt of the costs, the documents show.

MTN suffered more than 6,000 cuts on its fiber cable last year, the documents show. On Feb. 28, a cut on its network in three different locations by a road construction firm, an oil serving company and someone burning rubbish in a manhole meant customers faced more than five hours of data and voice outages.

The operator relocated 2,500 kilometers (1,553 miles) of vulnerable fiber cables between 2022 and 2023, at a cost of more than 11 billion naira – enough to build 870 kilometers of new fiber lines to areas without coverage.

A presidential order on the matter would be welcomed, said Tony Izuagbe Emoekpere, president, Association of Telecommunications Companies of Nigeria.

“When it comes to communication infrastructure, they are destroyed at will, so we are eagerly awaiting the president’s order,” he said. “It would be a great boost to the industry, and it will also encourage investment.”

 

 


Kindly share this post
Continue Reading

Telecom

Telegram Eyes 1Bn Users amidst Political Pressures

Published

on

Kindly share this post

Telegram, the messaging giant founded by Pavel Durov and headquartered in Dubai, anticipates hitting a remarkable milestone of one billion active monthly users within the next year.

Durov’s departure from Russia in 2014, prompted by governmental pressures to stifle opposition communities on his VK social media platform, underscores Telegram’s commitment to neutrality despite geopolitical challenges.

With 900 million active users currently, Telegram stands as a beacon of free speech in the digital realm, particularly influential in former Soviet Union republics and pivotal during conflicts like the Russia-Ukraine standoff.

Durov’s staunch advocacy for freedom of expression and opposition to censorship by tech giants like Apple and Google reinforces Telegram’s status as a neutral platform.

Opting for the UAE as its base, Durov cites its neutrality and openness as conducive to Telegram’s ethos, serving both opposition groups and governments alike while maintaining impartiality.

In Durov’s vision, the pursuit of freedom eclipses material gain, shaping Telegram’s trajectory as a bastion of digital liberation.

 

 


Kindly share this post
Continue Reading

Telecom

NITDA, NIMC Announce Collaboration To Strengthen Digital Economy

Published

on

Kindly share this post

To further strengthen Nigeria’s digital economy in line with President Bola Ahmed Tinubu’s Renewed Hope Agenda, the National Information Technology Development Agency (NITDA) and National Identity Management Commission (NIMC) have announced a collaboration on National Public Key Infrastructure (PKI) and Digital Public Infrastructure (DPI) to enhance and create synergy between digital identity, payment ecosystem, and secure & seemless data exchange capabilities for Nigeria.

During the meeting between the Director-General of NITDA, Kashifu Inuwa Abdullahi, and Director General of NIMC, Engr. Bisoye Coker-Odusote, with some management staff of both organisations, they discussed various initiatives, which include building DPI stacks for a secured and seamless data exchange and forming partnerships to transform the national identity system.

This collaboration also aims to harness the potential of the innovative ecosystem and emphasise the use of Public Key Infrastructure (PKI) to drive digital transformation in Nigeria.

To ensure a smooth implementation, a 12-man committee was set up. This committee will play a crucial role in kickstarting and harmonising the initiatives. It is expected to deliver a comprehensive implementation report within the next 4 weeks


Kindly share this post
Continue Reading

Trending