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Turkish Airlines Includes Nigeria, Other Countries in ‘Stopover’ Services

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By ugo onwuaso

Transfer passengers will now have an opportunity to discover Istanbul, the seamless hub of the global carrier, through its new ‘Stopover’ service

Turkish Airlines, the carrier that flies to more countries than any other airline in the world, has extended its ‘Stopover’ service to include transfer passengers departing from Pakistan, Kazakhstan, Australia, Algeria, South Africa and Nigeria travelling to selected destinations across the USA,  Europe, South America, the UK, Ireland, the Far East, Middle East, North Africa and Asia.

Passengers travelling from Algeria, South Africa and Nigeria who have more than 20 hours of connection time in Istanbul can avail this service which was previously offered to passengers departing from Pakistan, Kazakhstan, Australia. ‘Stopover’ services offer passengers complimentary accommodation and a great opportunity to discover the unique beauty of Istanbul during their transit.

Passengers will receive an accommodation voucher from Turkish Airlines’ authorised staff after booking their flight. Using the voucher, economy class passengers will receive a one night stay at a 4-star hotel; and business class passengers atwo night stay at a 5-star hotel in Sultanahmet and Taksim; popular neighbourhoods widely regarded as the central points of Istanbul.

Mr Ahmet Olmuştur, Turkish Airlines’ chief marketing officer, said: “After receiving a positive response from our passengers we are excited to extend our ‘Stopover’ programme to more countries. We want to provide our passengers an opportunity to experience Turkish hospitality and other attractions that the beautiful city of Istanbul has to offer. We are confident that our passengers will benefit from our service and will make the most out of it.”

Turkish Airlines continues to introduce measures to further improve customer satisfaction rates. The global carrier picked up the world’s “Best Business Class Lounge Dining” Skytraxawardin 2017 for the third consecutive year according to this year’s survey results. According to the results of the global survey, the customer satisfaction ratefor the food & beverage services that Turkish Airlines offer at the Lounge has increased by 7% to 89%.

According to the results of the Turkish Airlines’ global survey specifically for American flights, business class passengers’ customer satisfaction for sound quality was up 13% to 82% in comparison to 2016, while customer satisfaction of the in-flight entertainment system increased 7% to 77% during the same period.

The Stopover services are offered to-

Passengers travelling from Pakistan to: USA, Canada, Schengen Countries, U.K., Ireland, Saudi Arabia (Only valid for Hajj and Umrah Passengers)

Passengers travelling from Kazakhstan to:  The USA, Canada, the UK, Ireland, Argentina, Brazil, Colombia, Panama, Cuba, Europe (Schengen Countries), Middle East (UAE, Qatar, Bahrain) South Africa (Durban, Johannesburg, Cape Town)

Passengers travelling from Nigeria to: Asia and Far East, Middle East, The Americas (The USA, Canada, Argentina, Brazil, Colombia, Panama, Venezuela, Cuba, among others.

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Logistics

FAAN Begins Palliative Repairs on Enugu Runway

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The Federal Airports Authority of Nigeria has notified air travelers and the general public that with effect from Thursday 14th December, 2017, palliative repair work will be embarked on the Runway of Akanu Ibiam International Airport, Enugu.

 

 

The first phase of the repair work will commence on the 14th to 21st December 2017, while the second phase will be from the 27th December 2017, to 4th January, 2018.

 

 

There will be skeletal operations at the airport while the work is ongoing as the Runway will open for operations from 0700 hours local time till 1500 hours local time on the proposed dates.

 

 

This is to enable the contractor have ample day-light working hours in order to obtain stable and even Runway surface, while also completing the work within the stipulated timeframe.

 

 

In line with Standards And Recommended Practices, the Authority has requested the Nigerian Airspace Management Agency (NAMA) to issue a Notice To Air Men (NOTAM) in this regard.

 

“We apologize for any inconvenience this action might cause our high esteemed customers.”

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FAAN Launches Reviewed Service Charter, Receives Commendations

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FAAN Launches Reviewed Service Charter, Receives Commendations

By peter oluka

The Federal Airports Authority of Nigeria has reviewed and launched its service charter.

At an event held in Lagos, Wednesday, to formally launch the charter, the Managing Director of the Authority, who was represented by the Authority’s Director of Engineering Services, Engineer Nurudeen Daura stated that FAAN is a customer-centric  organization and is totally committed to delivering quality services to her esteemed customers.

He described the service charter as a service level agreement that ensures that standards are upheld and sustained, whilst providing an opportunity to our customers to report any service failure within the value chain.

Appreciating the Servicom office both at the Presidential and organizational level for a job well done, he charged all stakeholders to make conscious effort at studying, imbibing and implementing the areas pertaining to their respective responsibilities.

The event climaxed with the presentation/launching of the charter by the Head of the Presidential Servicom Office, Mrs. Nnenna Akaji Emele, who paid glowing tributes to the dedication and commitment of the FAAN Servicom team towards ensuring a successful completion of the task.

She enjoined other agencies to emulate FAAN and deliver their Charters too, as required by the provisions of the law setting up Servicom.

In attendance at the event were the Authority’s Directors of Commercial & Business Development, Sadiku Rafindadi, Airport Operations, Rabiu Yadudu, Human Resources & Administration, Honorious Anozie, Finance & Accounts, Nike Aboderin, Company Secretary/Legal Adviser, Clifford Omozhegian, General Managers from the Authority and Airport Manager, MMA.

Also in attendance were Servicom Nodal Officers from NAMA, NCAA, AIB, NIMET, NIWA, NRC, NPA, Heads of Government Agencies, Representatives of Airlines and the banking community.

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Arik Air resumes Abuja-Calabar, Abuja-Uyo routes

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Arik Air, Nigeria’s largest carrier is increasing its capacity ahead of Christmas and New Year celebrations to enable customers celebrate the festive season with family and friends.

 

The capacity increase which will boost Arik Air’s key domestic routes, especially in the South East and South South zones, takes effect from December 15, 2017 and runs through January 14, 2018.

 

Speaking on the new schedule, Captain Roy Ilegbodu, Chief Executive Officer Arik Air, said “We are aware that many Nigerians are looking forward to the opportunity of celebrating the festive season with their loved ones across the country.

 

“As a caring airline, we have put measures in place to fly customers to their respective destinations during this festive season”.

 

The main highlights of the new schedule are the resumption of Abuja-Calabar and Abuja-Uyo routes which were suspended earlier in the year.

 

Arik Air will be flying daily from Abuja to Uyo and five times a week from Abuja-Calabar.

 

Similarly, the airline has increased the frequency between Lagos-Calabar, Lagos-Uyo, Lagos-Enugu, Lagos-Owerri, Abuja-Enugu to daily while Lagos-Asaba will operate five times weekly during the period.

 

Customers using Arik Air on the Lagos-Port Harcourt route now have an early morning (7:00 am) departure out of Port Harcourt and late evening (5:00 pm) flight out of Lagos.

Arik Air is West and Central Africa’s largest carrier.

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