Nokia in partnership with Raya Technologies has opened yet another customer care centre in Lagos, even as it pledges more commitment to customers across Nigeria through professional and excellent customer service delivery.
The organization has been able to successfully partner with various technology-compliant organizations to establish these care centers in both Lagos and Abuja and the idea is to ensure that users of Nokia phones are always connected as they can bring their faulty Nokia mobile devices to authorized and trained technicians for repairs.
Rory Little, manager, service channel, Nokia Sub Saharan Africa said, "the new Care Center adds value to the Nokia brand as we want our customers to not only buy genuine Nokia products but also to enjoy the benefits of this by ensuring these products can be serviced, enhanced and upgraded professionally."
"All Nokia mobile phones come with a 12-month warranty and our Care Service guarantees a 12-month manufacturer’s limited warranty on any Nokia product and is offered from the date of purchase of the original product by the first end user. This limited warranty is valid and enforceable in the country where the product has been purchased. Only if Nokia intended the product for resale in that country is the Nokia warranty valid and available," he informed.
Youssef Rabieh, MD, Best Service Raya Distribution, said the successes recorded in other countries informed the opening of Nokia care centres in Nigeria and "we want to be the market leader in after-sales service."
He disclosed that they intend to cover all the states across the federation within the best possible time.
Richard Adewunmi, head of electrical engineering, Standard Organization of Nigeria (Son), in his speech said the organization has often kicked against the importation of products without after-sales support while stating that warranty is an essential part of manufacturing and supply.
According to him, every economy tries to avoid e-waste - being a dumping ground for useless electronic products which may have adverse effects on the economy.
"Nigerians should be conscious of how they buy electronic products especially handsets in this GSM revolution," he said, while enjoining consumers to shy away from substandard phones which may be sold at far cheaper rates than normal even as he informed that fake ones may pose serious health hazards.
"Son will support Nokia in this initiative. From today, we have a centre that is worthy to be patronized and we will partner with Nokia in regulating the infiltration of fake handsets into the country."
"We urge Nigerians to patronize authorized dealers of handsets so that they can get warranties on their purchases and also be rest-assured they are buying genuine products," he concluded.
Nokia is also currently implementing a "Take Back" campaign whereby used components from old mobile phones and chargers are sent to a central recycling plant for extraction, reuse or proper disposal, as part of its commitment to the environment.
