After Sales Service Makes Us Outstanding – Bowill Boss

The introduction of after sales service in the courier industry by Bowill Errands courier, has distinguished the company from others in the industry.
According to Siyambola Oladapo, managing director and chief executive officer of the company, the attraction in the special courier package is that we do other things for our customers after delivering their parcels.
Oladapo who spoke to Nigeria CommunicationsWeek at the company’s headquarters in Isolo, Lagos, last week, said “my after sales service in the courier industry has made me outstanding, because my company offers other services after delivery.”
He explained that he has been in the industry for 12 years, having worked for Zion Express as a general manager for 10 years, before establishing his own company.
Also, he said that the company which commenced operation in 2007, is into domestic and international courier, inbound and outbound, bulk mailing, express cargo, haulage and pick-up services.
“At least, my spread covers all parts of the country and we also do international, because my company has a working arrangement with other operators in the industry, so we can deliver any where in the world,” he said.
However, Oladapo noted that government can help the courier industry to grow by improving on the working environment.
He said, “if the government can improve on power supply, repair bad roads, reduce multiple charges by their agencies and beef up security to allow for 24 hours service, then the industry will grow.”
Speaking on the impact of information and communication technology (ICT) on the industry, he said it has been positive because, it reduced much paper work, boosted revenue and assisted the company in going beyond their target.
Furthermore, he added that goods passing through his company is quite secured, because of internal security control and special training that is given to each member of staff.
“My target is to be the leading courier company by improving standard in service delivery, to increase the revenue for shareholders and to have a happy workforce,” he  concluded.