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5 Remote Work and Hiring Trends That Will Shape Future Workforce Decisions

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By Andrew Bourne, Region Manager, Africa, Zoho Corporation

Businesses around the globe have spent the better part of this year adjusting to the new reality of remote working. While a few companies have reopened their premises and allowed employees to office full-time, many companies have either gone fully remote or adopted a hybrid model that incorporates a ‘2-3 days in office’ requirement for staff. With workplace regulations also becoming stricter, buzzy office spaces might soon become part of a pre-COVID era.

Here are a few ways that remote work will shake up individual lifestyles, business operations, and functional areas like human resources:

1) A hybrid work model that supports work from ‘anywhere+office’

The adoption of the hybrid model of work, which is a combination of remote work and onsite work, will continue to increase in the post-COVID world. While some employees will prefer work-from-home as it allows them to be more productive, provides flexibility, prevents the office commute and supports location independence, others will opt for office as they feel face-to-face interactions with peers are necessary to be productive. Organisations may also adopt a model where employees are required to come into the office only a few days a week.

2) Hub-and-Spoke offices

An office style that might gain further traction is the hub-and-spoke workspace. Organisations may have their central headquarters (hub) for periodic team gatherings and strategy discussions, and a network of small satellite offices spread across various small towns or rural villages in a country.

The model promises dual benefits. Small offices substantially reduce operational costs for organisations, while also allowing employees to work in an office that’s closer to their hometowns. This will subsequently bring forth a true revitalisation of smaller towns and cities, as businesses slowly realise that they don’t need to be based in a metro in order to achieve success.

3) Adoption of HR tech

As remote work continues to take off, the adoption of cloud-based HR technologies will increase to provide seamless employee experience while working remotely. These technologies also help keep employees engaged and productive. Many organisations will turn to HR tech for functions like virtual hiring, onboarding, learning and development, performance management and smart decision-making.

4) Remote hiring

The way organisations hire employees changed drastically in 2020. In-person interviews were quickly replaced by video interviews. This trend will continue well into 2021.

● Companies will try to mimic the time-tested format of “test followed by interview” to evaluate a job applicant. However, the ineffectiveness of those practices will become evident in the remote-first world, and they will scramble for new approaches that address the core of the problem.
● The focus will shift instead to automated and manual evaluation of historic proof available online of a person’s capabilities, as demonstrated by their contribution to open source technology platforms, YouTube, Instagram, Dribble (user interface design), Medium, Facebook, and Twitter (marketing and content writing).
● Soft skills like communication, collaboration, teamwork, and adaptability will be given more importance while evaluating applicants.
● Diversity and inclusion will become an integral part of the recruitment strategy and many organisations will be able to improve workforce diversity with remote work.
● From an applicant’s point of view, the best talent will look for companies that offer remote work, flexible policies, better health cover and enable more family-time and a lower cost of living. Perks like gourmet cafeterias, gyms, game rooms, nap pods, and unlimited free snacks will lose their appeal.

5) Changing performance assessment trends

One of the key business aspects which has changed considerably by remote working is performance management. Organisations will start measuring what matters: work done instead of hours worked, and visions accomplished versus tasks completed. Some companies are making performance reviews an ongoing process, giving up annual routines. Continuous feedback will become an essential aspect of employee management, which will help the workers clearly navigate their job responsibilities and expectations when they work remotely. Rethinking the goal-setting approach and identifying core measurement functions is the first step towards sanity in this new normal.

No stopping evolution

Ultimately, the events of 2020 accelerated existing trends by forcing businesses to embrace the paradigm shift in workforce management and employee experience. While there will always be resistance at different levels, it’s clear that there’s no going back to the pre-pandemic normal. These trends will continue to shape the world of work in 2021. If anything, change isn’t such a bad thing if we’re now working smarter as opposed to harder.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

General News

NITDA Makes Case for Inclusive Tech for Special Needs

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National Information Technology Development Agency (NITDA) has emphasized the importance of developing policies that intentionally include approximately 35 million persons with special needs in digital literacy and technology empowerment initiatives.

NITDA Makes Case for Inclusive Tech for Special Needs

Ms. Grace Jerry, executive director,  Inclusive Friends Association (IFA) and  Malam Kashifu Inuwa, director-general, NITDA.

This was stated by Malam Kashifu Inuwa, director-general, NITDA, in Abuja during a meeting with a delegation from the Inclusive Friends Association (IFA), a disability advocacy organization led by Ms. Grace Jerry, its executive director.

Inuwa noted that integrating persons with special needs into these programmes supports President Bola Tinubu’s agenda of economic reform and inclusive growth.

“This has brought to my attention the need to be more intentional in the way we design our programmes because there is no way we can achieve 95 per cent digital inclusion if we exclude 35 million Nigerians.”

“The agency has always been conducting targeted training for people with special needs in various parts of the country in the past.

“We will ensure that we expand our initiatives to all parts of country and our office facility have that in consideration but our programmes going forward will reflect this inclusion,” he said.

The Director General recommended including representatives from the disability community in national ICT committees tasked with setting standards, designing training curricula, and shaping policy frameworks.

He emphasized that their participation would ensure adequate representation and facilitate implementation beyond bureaucratic constraints.

He further advocated for the integration of disability-focused initiatives into national programmes such as the National Youth Service Corps (NYSC) tech schemes, women’s training cohorts, and other major technology-driven activities. According to him, these platforms offer vital opportunities for networking, skills development, and enterprise support.

“For us, it’s beyond just training. The real goal is empowerment, how we can train people to use IT to expand their businesses and improve their lives,” Inuwa said.

He reaffirmed the agency’s commitment to strategic collaboration and invited disability-focused organisations to partner with NITDA in shaping an inclusive digital economy.

Earlier, Jerry expressed appreciation to the agency for the engagement and highlighted the digital gap within the disability community.

She said the government’s goal of achieving 95 per cent digital literacy by 2030 would only be realistic if it was truly inclusive.

“Digital literacy is fast becoming a foundational skill for employment, and without deliberate inclusion, millions will be left behind,” Jerry said.

The meeting highlighted NITDA’s growing commitment to inclusive policy development, aligned with the nation’s economic reform agenda.

 

 


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Interswitch, Bank of Sierra Leone Champion Financial Inclusion @ Sierra Leone Fintech Forum 2.0

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As part of its sustained efforts to accelerate Sierra Leone’s digital finance transformation, Interswitch, one of Africa’s leading integrated payments and digital commerce companies, in collaboration with the Bank of Sierra Leone (BSL) has successfully hosted the second edition of the Sierra Leone Fintech Forum, bringing together key stakeholders across the financial ecosystem to chart a course toward broader access, inclusion, and growth through digital payments.

The event, which held at the New Brookfields Hotel in Freetown, convened senior representatives from both the public and private sectors, including regulators, banks, fintechs, mobile money operators, and development organisations, for a day of high-level dialogue and engagement.

Building on the success of the inaugural edition, this year’s theme, “Access, Inclusion and Growth – Deepening Digital Payments in Sierra Leone,” reflected a shared commitment to building a more inclusive and resilient financial system through collaboration and innovation.

Delivering the keynote address titled “Building on Progress: Expanding Access, Driving Inclusion, and Fueling Growth for National Prosperity,” Akeem Lawal, Managing Director, Payment Processing and Switching (Interswitch Purepay), reinforced the company’s commitment to co-creating value in the markets it serves.

“Financial inclusion goes beyond launching more apps or issuing more cards, it’s about solving real problems with solutions that are scalable, secure, and grounded in local realities. Since the first edition of the Fintech Forum, Sierra Leone has made clear progress, with strong mobile penetration and a forward-looking Central Bank. What’s needed now is execution that is sustained, coordinated, and responsive to the realities on the ground.

“By applying lessons from multiple African markets and tailoring them to local needs, Interswitch is committed to supporting Sierra Leone’s digital transformation. That means enabling agency networks that function effectively, driving merchant acceptance to reduce cash reliance, and working closely with regulators to co-create policy that drives real progress and inclusive growth.”

In his remarks, Dr. Ibrahim Stevens, Governor, Bank of Sierra Leone, commended Interswitch’s continued investment in the country’s digital transformation journey. He highlighted the Central Bank’s commitment to driving regulatory innovation and building an inclusive ecosystem. He said,

“The Bank of Sierra Leone recognises the critical role of digital financial services in building a more inclusive and resilient economy. Events like the Sierra Leone Fintech Forum, in collaboration with innovators like Interswitch, help accelerate the adoption of technologies that bring more Sierra Leoneans into the formal financial system. We remain committed to creating an enabling regulatory environment that fosters innovation while ensuring consumer protection and financial stability.”

A key highlight of the forum was the live demonstration of Interswitch’s Agency Banking solutions, designed to bridge the gap between traditional banking infrastructure and underserved and remote communities. Attendees experienced firsthand how the platform supports secure, efficient, and accessible financial transactions across Sierra Leone through a decentralised network of agents.

The event featured a series of insightful panel discussions, interactive Question & Answer sessions, and networking opportunities, fostering collaboration and knowledge exchange across the ecosystem. As mobile connectivity expands and Sierra Leone’s digital agenda accelerates, the forum provided a timely platform to align actors, surface practical solutions, and build collective momentum toward a more inclusive financial system.

The Sierra Leone Fintech Forum reaffirmed Interswitch’s role as a catalyst for digital finance transformation in the region and across the continent. As the financial landscape continues to evolve, the company remains committed to supporting the country’s financial inclusion goals through innovation, shared infrastructure, and strategic partnerships that power a more inclusive, digital and future-ready economy.


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AFC Proffers Action Plans for Nigeria, Africa to Unlock $4trn from Investors to Grow Economy

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Nigeria and other African nations can tap up to $4 trillion in capital from institutional investors, an amount that could be used to fund the continent’s infrastructural gaps and engineer much-needed economic growth, according to the Africa Finance Corporation.

While there are as investable domestic capital across banking assets, institutional funds, and reserves, the multilateral lender revealed on Thursday that funds are still being channeled into “low-risk and short-term instruments instead of being channelled into the real economy.”

“Redirecting more savings into the real economy is critical,” said Rita Babihuga-Nsanze, AFC chief economist and director of strategy, speaking during the AFC’s 2025 State of Africa’s Infrastructure briefing. “Africa must build its intermediation infrastructure to match its development needs.”

Nigeria is however demonstrating how Africa can unlock domestic capital for infrastructure, with its pension fund investments in the sector rising from just $6 million in 2015 to more than $155 million in less than a decade.

This milestone, driven largely by reforms and credit enhancement mechanisms like InfraCredit, underscores the growing role of pensions in financing long-term development on the continent.

Data from the Africa Finance Corporation (AFC) shows that as of February 2025, Nigeria’s infrastructure-related pension assets had grown to N250.87 billion, representing 1 percent of total assets under management (AUM).

This is a sharp increase from the N1.19 billion recorded in 2015, which stood at just 0.02 percent of AUM.

A turning point came in 2017, with the launch of InfraCredit and Nigeria’s maiden corporate infrastructure bond. The credit guarantee initiative helped de-risk infrastructure projects, attracting conservative institutional investors like pension fund administrators (PFAs).

Chinua Azubike, managing director of InfraCredit said the credit-guarantee institution has helped facilitated bonds to build critical infrastructure, citing the bond raised for the construction of the Lagos Free Zone.

Azubike noted that while perception of risks persists, the company has “zero default rate” despite being involved in well over 12 sectors.

But while Nigeria’s growth is notable, pension allocations across Africa remain largely skewed toward low-risk, short-term instruments such as government securities and money market funds.

In countries like Ghana and Uganda, over 75 percent of pension assets are held in government bonds. Nigeria itself still holds 63 percent of its pension assets in these instruments.

This conservative stance, analysts say, reflects both regulatory caution and the underdevelopment of local capital markets.

In contrast, economies like India and OECD countries show a more balanced allocation, with significant exposure to corporate debt, real estate, and alternative investments. For example, OECD pension funds allocate nearly 20 percent to alternatives, according to AFC data.

To replicate Nigeria’s model, experts are calling for a coordinated effort to deepen capital markets, build risk assessment capacity, and create vehicles that can intermediate long-term finance effectively.

Beyond returns, pension investments in infrastructure have the added benefit of creating jobs, boosting productivity, and supporting economic resilience, critical needs in a post-pandemic, climate-vulnerable Africa.

 


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