Telecom
9mobile Deepens Relationship with Subscribers at Kano Customer Forum
9mobile has further affirmed its commitment to deepening relationship with subscribers on its network by hosting its customers in Kano at a Customer Forum.
At the event held recently, customers shared their experiences with the network, asked questions, and commended 9mobile for providing superior products, services and customer experience.
The 9mobile team, led by Stjepan Udovicic the Chief Commercial Officer; Abdulrahman Ado, Executive Director, Regulatory & Corporate Affairs; Ehimare Omoike, Director, Customer Care; Director, Sales, Oluwatosin Olulana among others, fielded questions and provided on-the-spot resolutions to most of the concerns raised by customers.
Speaking, Chief Commercial Officer, Stjepan Udovicic, explained that the forum was designed to gain feedback from its subscribers in the city to serve them and continuously meet their communication needs.
Udovicic said, “This forum is very important for us. We want to know what you think about the company, the brand, and what you think about our product and services because we are eager to evolve. 9mobile is transforming; we are planning substantial changes in the company, but to make these changes right, we need to listen to our customers.”
Also commenting, Director, Customer Care, 9mobile, Ehimare Omoike, thanked the customers for turning out in their numbers, explaining that the forum was important for 9mobile ahead of its planning season.
He said, “We thought it would be nice to come here to feel the pulse of our customers, hear from you as we go into our planning season, to look at how best to serve our customers here in Kano. The customer forum is an initiative we started where we go to major cities to hear from our customers what the challenges are; what they expect from us as a network.”
One of the customers at the forum, which also featured raffle draw sessions where recharge cards and mobile phones were given out to lucky winners, Samson Onwani, commended 9mobile for recognizing and appreciating the value of its customers by holding the forum.
He said, “I am happy that that 9mobile recognized its customers. I am also happy with the flow of the session, particularly the explanations on the different questions raised during the event.”
Onwani, who won a phone, added: “I feel happy because no gift is small. Any gift that comes to you should be appreciated, so I thank 9mobile for this gift.”
Another customer, Saadatu Ado, expressed happiness with the clarifications the 9mobile team gave to issues raised by participants at the forum.
She said, “I liked the interactive nature of the meeting. The 9mobile team was able to clarify many issues raised by customers.”
The 9mobile Customer Forum is an interactive feedback session aimed at engaging customers to deepen relationships. The session provides a platform for valuable engagement with customers through constructive feedback on their experiences using various services and products on the 9mobile network.
Telecom
Celebrating African Creativity: Made by Africa, Loved by the World’ Returns for Its Fifth Year
The “Made by Africa, Loved by the World” campaign is back for its fifth year, celebrating African creativity and global influence. This year’s theme, “Where Culture Meets Connection,” highlights how social media fosters conversations around cultural moments worldwide.
The campaign features three cinematic films premiering on the Meta Africa page, showcasing the groundbreaking work and personal stories of six dynamic African creatives.
These artists, from Nigeria, Kenya, Ghana, and South Africa, represent diverse disciplines, including rap, animation, dance, photography, fashion, and videography.
Here are some of the featured talents:
- Ladipoe (Nigeria) – A BET-nominated rapper known for blending global hip-hop with African rhythms.
- Fatboy Animations (Kenya) – An animation studio founded by Michael Muthiga, recognized by Forbes for its original African storytelling.
- Lisa Quama (Ghana) – A dancer who gained fame after appearing in Beyoncé’s “Already” music video.
- Gilbert Asante (Ghana) – A photographer and creative director featured in GQ and Glam Africa.
- David Tlale (South Africa) – A fashion designer whose bold designs have been showcased at major fashion events, including the Met Gala.
- Ofentse Mwase (South Africa) – A filmmaker with over 24 international awards for his unique visual storytelling.
Kezia Anim-Addo, Communications Director for Africa, Middle East & Turkey, emphasized that the campaign not only celebrates individual success stories but also showcases how culture and social media drive meaningful connections and inspiration.
Association of Telecommunications Companies of Nigeria (ATCON), has raised the alarm over a diesel supply crisis caused by an ongoing strike by the National Union of Petroleum and Natural Gas Workers (NUPENG).
Mr Tony Emoekpere, president, ATCON in a statement said that the fuel supply disruption is critically affecting telecom base stations, pushing them to the brink of a shutdown and threatening millions of mobile and internet users in the region.
“This strike, which stems from the persistent harassment of tanker and petroleum product drivers by police officers in Lagos State, has effectively halted all truck loading operations and fuel movements,” Emoekpere stated.
He explained that diesel supply to telecom infrastructure has been severely impacted, leaving critical sites with dangerously low fuel levels.
According to him, if urgent measures are not taken, the situation could escalate into a full-blown network blackout, disrupting essential services, including mobile and internet access, business operations, emergency response systems, and daily communications.
ATCON has called on the governors of Lagos and Ogun states to intervene immediately by facilitating the release of diesel from depots to telecom operators to prevent further deterioration of the situation.
“This is not just a telecom issue—it is a national emergency that could cripple economic activities and compromise public safety,” Emoekpere stressed.
The association also appealed to security agencies and petroleum unions to resolve the crisis swiftly to safeguard Nigeria’s connectivity and economic stability.
ATCON emphasised that a prolonged disruption in fuel supply to telecom infrastructure could have far-reaching consequences for both businesses and individuals who rely on stable communication networks for daily operations.
In 2023, Nigerians spent a total of about ₦5.3 trillion on telecommunications services, which includes calls, data, SMS, and other telecom services, according to the Leadership.
Specifically for voice calls, Nigerians made approximately 408.5 billion minutes of local calls, generating around ₦3.28 trillion from outgoing calls and ₦3.23 trillion from incoming calls, totaling about ₦6.51 trillion in call-related revenue according to projections based on 2023 call volumes and tariff data.
However, the ₦5.3 trillion figure represents the overall telecom sector revenue, with voice calls being a major component but also including data and other services.
For individual spending, MTN subscribers spent an average of ₦2,508 monthly on voice calls in 2023, showing a 14.4% increase from 2022, while Airtel customers spent about ₦1,694 monthly on voice calls.
Total telecom spending (calls, data, SMS, etc.): ₦5.3 trillion in 2023
Estimated revenue from voice calls alone: around ₦6.5 trillion based on call minutes and tariffs
Average monthly spending on calls per subscriber: ₦1,694 to ₦2,508 depending on the network
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