Telecom
9Mobile Experiences Network Downtime
Subscribers of troubled telecommunication company 9mobile yesterday experienced difficulty buying data plans.
Some of the subscribers told Nigeria Communicationsweeks that they tried severally to buy data plan without success, when they called the customer care agents, they were told that it was as a result of a network downtime and that the issues will be resolved in an hour’s time.
But six hours later the problem was not still resolved, One of the subscribers who resides in Okota area of Lagos, and does not want his name in prints, expressing his frustration saying ” I needed to respond to an urgent email but I could not due to the problem.”
Nigeria Communicationsweek, put a call across to 9mobile customer care representative who confirmed to us that their network is down and that they are working to resolve it.
Responding to the development, Seyi Osunsedo, Head Public Relations, 9mobile, confirmed to us that the little hiccups experienced by subscribers was due to a small network upgrade and not a network problems.