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E-Financial

#CustomerServiceWeek: Unity Bank Boss Restates Commitment to Delight Customers, Rewards Frontline Staff

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In a bid to firmly entrench a customer-first attitude with enduring service culture, Unity Bank has launched a new service charter and Hall of Fame for staff. This is to create an exceptional customer experience as the Bank celebrates the 2021 Customer Service Week.

Unveiling the Service Charter, Mrs Tomi Somefun, managing director/ceo of Unity Bank Plc, applauded “customers and Frontline Staff who have promoted professional, courteous, positive and friendly environment; thus provided service that is personalised, empathic, competent, convenient and proactive”.

The Customer Service Week is a week-long celebration, which will hold across the Bank’s over 200 branches from Monday, October 4 to Friday, October 8, 2021.

This year’s Customer Service Week is themed “The Power of Service, which is to spotlight the imperatives of service as the world battles a global pandemic and the people on the frontlines who made a difference in the lives of their customers.

The Bank has lined up several activities. The Hall of Fame is the major highlight; to make the week exciting, memorable by rewarding staff who have created exceptional customer service experience in the Bank.

Restating the commitment of the Bank to providing excellent customer service, Mrs Somefun said the service charter will drive achieving the bank’s vision and guarantee customer satisfaction.

She said: “We celebrate all our customers for remaining loyal and devoted to us. You have choices of different institutions from which you can choose to do your transactions, but you chose us. Thank you for choosing Unity Bank’’.

“We appreciate you and remain committed to serving you better. We are not a perfect institution but take our word that we are committed to making sure that we delight you, by investing in continuous improvement and expanding our platforms to enhance service delivery efficiency’’, she reasserts.

“The last couple of months especially have been challenging, but we thank God that we are all alive, and we are still here to serve you and you are still available to be our customers.

“We believe that we will continue to ride the waves of the pandemic and come out even much better”, she reaffirms further.

The COVID-19 pandemic has led to evolving work culture, but the Bank has also evolved with the tide and deployed new customer service experience strategies to mitigate the impact that the new normal may bring to bear in access to its services.

The lender continues to maintain its focus on strategies for technological innovation through which it has evolved digital products such as the USSD banking *7799# in local languages, anti-fraud USSD channel, *7799*9# and mobile banking solution, UniFi which have boosted customers’ access to the Bank’s services, while facilitating convenience and security.

Also speaking, Mrs. Titilayo Abraham, Chief Customer Service Officer, Unity Bank Plc, said: “This year, as we inaugurate this Hall of Fame, we celebrate individuals and teams for their efforts in delivering excellent service to our customers.

“We will celebrate them particularly for their display of exceptional professionalism in providing great service without borders, going the extra mile to meet and surpass our customers’ needs.

“In doing this, they have enhanced customer satisfaction thereby carving a niche for our brand in the industry.”

She added: “Becoming the retail bank of choice in Nigeria is a journey. We shall relentlessly strive to improve service and ensure our customers come first at all times.”


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

E-Financial

Enza Raises $6.75m Seed Funding to Boost Embedded Payment Solutions Across Africa

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Enza, an embedded payment startup based in Dubai and founded by former Network International executives, has raised $6.75 million in seed equity funding. The round was co-led by Algebra Ventures and Quona Capital.

Enza Raises $6.75m Seed Funding to Boost Embedded Payment Solutions Across Africa

Founded in 2023, Enza’s payment solutions enable banks and fintechs to offer locally tailored payment services across African markets, including card issuance, digital wallets, and real-time payments.

The Enza platform is built to support both sides of the transaction chain — serving banks and fintechs on the issuing side, as well as SMEs and merchants on the acceptance side.

Existing client use cases feature the rollout of digital payment solutions, including domestic payment schemes, real-time payment services, mobile money, and Buy Now, Pay Later (BNPL) options, alongside international payment schemes across several African countries.

With operations in Egypt, Nigeria, and South Africa, the recent capital injection will help enza expand its footprint into other key markets throughout Africa.

Before founding enza, the leadership team oversaw global acceptance, processing, and consumer finance divisions at Network International.

Hany Fekry, CEO of enza, stated: “This investment is a strong vote of confidence in our team, our market-leading solutions, and our dedication to empowering banks and fintechs to advance financial inclusion across the continent.”


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E-Financial

UBA Grows Profit to ₦804Bn, Declares N3 Kobo Final Dividend

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Oliver Alawuba, group managing director/chief executive officer, UBA,
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United Bank for Africa (UBA) Plc has released its audited financial results for the full year ended December 31, 2024, with all major indicators witnessing significant improvement.

The bank’s profit after tax rose by 26.14 per cent to ₦766.6 billion, up from ₦607.7 billion recorded at the end of the 2023 fiscal year.

UBA’s gross earnings also grew significantly from ₦2.08 trillion recorded at the end of the 2023 financial year to ₦3.19 trillion in the period under consideration, representing a 53.6 per cent growth.

The bank’s total assets rose remarkably by 46.8 per cent, from ₦20.65 trillion in 2023, to close at ₦30.4 trillion in December 2024.

Oliver Alawuba, group managing director/chief executive officer, UBA, said the bank’s performance demonstrated its focus on driving earnings growth, preserving asset quality, and expanding business operations.

The bank has proposed a final dividend of ₦3.00 kobo per share, bringing the total dividend for the year to ₦5.00.

The dividend is subject to shareholder approval at the upcoming Annual General Meeting.

UBA is one of the largest employers in the financial sector on the African continent, with 25,000 employees group-wide and serving over 45 million customers globally.


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E-Financial

SEC Declares War on Capital Market Fraudsters

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Dr. Emomotimi Agama, director-general, SEC,
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Securities and Exchange Commission (SEC) has reaffirmed its commitment to ensuring that only fit and proper individuals are permitted to operate in Nigeria’s capital market to enhance investor protection.

SEC Declares War on Capital Market Fraudsters

Speaking in an interview in Abuja over the weekend, Dr. Emomotimi Agama, director-general, SEC, emphasized that market operators engaging in unscrupulous activities would not be allowed to go unpunished.

According to him, “It’s important that, as a form of self-regulation, they are aware beforehand that if you do what is not right, the SEC will bring you out to the wall to say that you do not have character, because the very ethics of regulating or of registering a securities market operator is in the principle of the fit and proper person’s test.

“A fit and proper person’s test means that you satisfy all of the requirements that have been laid down in the Investments and Securities Act 2007 and in other regulations that the SEC has brought out to make sure that this happens.

“Disclosures by public companies will be very, very essential making sure that the investor has enough information to make decisions. If information is not provided, then that will be against the rules and regulations of the SEC and indeed, the ISA. So clearly for us, it is getting people to understand that there is no hiding place anymore for anybody that has an intention to defraud Nigerians and to defraud anybody that is investing in this market.”

The SEC Director-General stated that investor protection is a fundamental principle for the Commission, as the Investments and Securities Act (ISA) 2007 clearly outlines the objectives of securities regulation in Nigeria, with investor protection and market development as its twin priorities.

He emphasized that for any market to thrive, investor protection must remain a top priority.

He further asserted that the SEC is committed to ensuring that all market participants understand the Commission’s sacred responsibility, stressing that the SEC’s leadership, entrusted with this duty by President Bola Ahmed Tinubu, will carry it out effectively.

“It is important to state clearly that every investor in Nigeria is under the cover of the SEC as long as the person operates within the Nigerian capital market. And so the year 2025 is a year where we say that there is zero tolerance for any activity that does not fall within the laws of the Investments and Securities Act 2007.

“We are excited that the National Assembly has passed the new Investment and Securities Act and we are earnestly waiting for the President’s assent as the Bill is going through an administrative process to get to the President, to get it assented to.

“And that alone also signifies our intention to make sure that everyone that is investing in this market, or intends to invest in this market has a cover. That cover runs across so many lines, particularly, let me mention that Ponzi schemes will no longer be a place where people will be factoring, where people will be interested in, because the penalties in the new ISA you know, towards people that are engaged in Ponzi scheme is stiff enough to deter them.”


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