Telecom
Customer Service Week: 9PSB Unveils Its Customer Service Centre
9 Payment Service Bank (9PSB), Nigeria’s foremost digital payment service bank focused on financial inclusion has unveiled its Customer Service Centre as part of activities lined up to celebrate this year’s Customer Service Week.
L-R: Head, Information Technology, 9PSB, Gboyega Suleman; Executive Director, Finance and Banking Operations, 9PSB, Nasiru Isyaku; Chief Executive Officer and Managing Director, 9 Payment Service Bank, Branka Mracajac; Omoloye and Head, Marketing and Communications and Customer Experience, 9PSB, Olushola Ogunyemi and Head, Human Resources Department, 9PSB, Alex Ohai, during the unveiling of 9 Payment Service Experience Centre at the Bank’s Head office in Victoria Island, Lagos.
The event, which took place at the bank’s Head Office in Victoria Island, Lagos, had customers, partners, and staff members in attendance.
Speaking at the event, Chief Executive Officer of 9 Payment Service Bank (9PSB), Branka Mracajac commended the entire team for the milestone achievement recorded in making the customer service centre a reality.
She said, “Two years ago in our very first board meeting, I was asked what I will bring to the table that will make a difference when it comes to providing financial services to the Nigerian market.
“My answer to the question was that there is no silver bullet to it, but what will make the difference will be to have excellent customer service.”
“So, you can understand that I take very personal pride and joy in launching our very own Customer Service Centre. It was long coming.
“We have put in a lot of effort and work to find the right team to do proper training and launch a centre that is built on our three critical pillars – Omni-channels experience, proactive support, and reduced customer effort”, she said.
“Our team is trained in a holistic way to listen to our customers, hear their issues, react proactively, predict the needs of the customers and deliver a perfect customer service experience,” Mracajac added.
Also speaking at the event, the Customer Experience Management Lead, 9PSB, Olusegun Omoloye, said “9PSB is fulfilling its mandate to both its customers and partners by ensuring that the services promised are delivered efficiently.
“The Centre will be managed by highly qualified professionals who will help to deliver seamless and top-notch services in line with the bank’s business objective.”
“This is part of 9PSB’s effort to drive financial inclusion by not only ensuring access to the financial ecosystem but also providing support through unique customer experiences that cater for customers in a manner they understand and through channels they can relate with”, he added.
The 9PSB Customer Experience Centre is fully equipped with modern facilities carefully sourced to support the smooth running and operation of its customer service to deliver real-time management of all interactions with its customers in all channels, as the bank continues its mission to Bank9ja.
A Nigerian, Mrs. Eyitayo Iyortim, has been appointed as the new chairperson/president, Africa Top Level Domains [AfTLD].
Eyitayo Iyortim, AfTLD
According to a report by Techeconomy, AfTLD confirmed the appointment, by the Organisation Executive Committee, of Mrs Iyortim from Nigeria (.NG) as the Chairperson of the Executive Committee and President of the Organization.
She will be deputized by Prof Idrissa Sarr, vice president and the manager of the.SN ccTLD.
Mr Joel Karubiu from Kenya (.KE) continues as the Treasurer.
The newly elected Executive Committee members are Mr. Molehe Wesi, Chief Executive Officer .ZA Domain Name Authority (.ZA) and Deo Gratias Tonouhewa Manager JenySAS operator (.BJ).
Other members of the Executive Committee include Ms. Grace Ingabire, Chief Executive Officer of Rwanda Information and Communications Technology Alliance (.RW), and Mr. Molupe Molupe, Manager of Lesotho Network Information Centre (.LS)
Who is Eyitayo Iyortim?
Eyitayo Iyortim is the immediate past chief operating officer of the qA).
She has a Masters in Organisational Psychology from the University of Manchester, UK.
Eyitayo has over 20 years’ experience in Project Management, Training solutions, Talent Management Solutions, Organisational Transformation, Culture re-enginerring, IT Sales and Services.
She has worked for local and global brands which includes SAP, focus on the Family, Nigeria Internet Registration Association to mention a few.
She also consults on ERP, Digitalisation and HR projects.
Eyitayo has worked in project teams for many top-tier organisations in Nigeria including NNPC, FIRS, Dangote, UAC, NLNG.
She is a member of the British Psychological Society with CPDs in Employee Management, Relationships at Work and Assessment Centre Management.
She is also certified in Ability and Personality testing, Project Management and Life Coaching.
AFTLD
AfTLD is recognized as the representative of country code Top Level Domain (ccTLD) managers from Africa.
It is an active participant in the ICANN ccNSO, and also actively participates in various Internet governance fora with the African continent and beyond, including the IGF, where it has run a number of workshops.
With collaboration in Internet governance and development a cornerstone of the bottom-up policy development processes that make the Internet truly a multi-stakeholder phenomenon, AfTLD works in collaboration and partnership with other Regional Top-Level Domain Organizations (RTLDOs), these being APTLD, CENTR and LACTLD.
In a concerted effort to address widespread complaints about data depletion, Nigeria’s Mobile Network Operators (MNOs) have collaboratively launched a consumer sensitization campaign aimed at providing practical guidance for more effective data management. This initiative is designed to enhance consumer satisfaction by helping subscribers optimize their data usage.
In a unified statement, the MNOs highlighted several smart data usage behaviors that can help prevent data depletion. These include disabling automatic app updates, enabling data saver mode, and closing unused apps to prevent background data consumption.
To prevent unauthorized access and strengthen data security, the MNOs advised consumers to use stronger passwords and regularly update their hotspot and Wi-Fi passwords to prevent unauthorized access. For a seamless video streaming experience, users should ensure they have sufficient data and turn off auto-downloads to effectively manage content consumption.
With the advent of advanced network technologies like 4G, LTE, and the latest 5G, which offer ultra-fast data speeds and enhanced browsing and streaming experiences, the speed of data consumption and pattern have increased significantly. Consumers are encouraged to understand these changes and manage their data usage accordingly.
“It is important for consumers to familiarize themselves with the specific terms and conditions of their data plans,” the MNOs emphasized.
“Different plans cater to various needs, including weekend-specific plans, social media-only plans, and regular plans configured for night use only.”
For additional tips on smarter data usage and management, consumers should visit the NCC website at https://consumer.ncc.gov.ng or the official MTN website – https://www.mtn.ng/manage-data/
Ijesha Digital Innovation Hub has announced the graduation ceremony of its first cohort of trainees.
Ijesha Digital Hub
The landmark event will take place on Monday, July 8th, 2024, starting promptly at 2:00 PM at the Royal Park Hotel on the beautiful campus of Olashore International School, Iloko-Ijesa.
In a press statement on Friday, Dr Adewale Alonge, Vice President, IGAD, said that after six months of intensive and globally benchmarked courses of study, “the hub is proud to graduate 48 trainees who have completed rigorous programs leading to certification in Artificial Intelligence & Machine Learning, Cybersecurity, and UI/UX Design. The graduating class includes 10 trainees in UI/UX Design, 23 in Cybersecurity, and 15 in Artificial Intelligence & Machine Learning”.
The ceremony will feature a keynote address by Sir Aladekomo, Chairman of SmartCity Resorts Plc and Founder of Chams Plc, a pioneer in the Nigerian tech industry.
“The event will be chaired by Asiwaju Yinka Fasuyi, the esteemed Asiwaju of Ijeshaland, who will also deliver remarks celebrating the achievements of the graduates and the impact of the Innovation Hub.
“The media is invited to cover this significant event, which marks a new chapter for the 48 graduates as they embark on their professional journeys equipped with cutting-edge skills and knowledge. This graduation is a testament to the hub’s commitment to providing skills development training today so that participants can build tomorrow”, Dr. Alonge said.
The Ijesha Digital Innovation Hub, an initiative of the Ijesha Global Alliance for Development (IGAD), is dedicated to advancing the social, economic, and industrial development of Ijesaland in Nigeria. IGAD, a Florida, US-registered tax-exempt non-profit organization, mobilizes the resources and talents of Ijesas across the globe to foster the development of their homeland.
ATII Awards Scholarship to Students
NetplusDotCom, Nigerian Banks Partner on Contactless Payment
Eyitayo Iyortim Appointed new President of AfTLD
MNOs Excite Telecom Consumers with Data Management Tips
5 Core Business Areas where AI can Drive Revenue
OPay Reaffirms Prohibition of Cryptocurrency and Virtual Assets Trading on Its Platform
Tapswap Halts Token Allocation to Users Indefinitely
Investing in $Davido Coin is Highly Risky- SEC Warns Nigerians
Icasa Orders Shutdown of StarSat, StarTimes SA Arm over License Controversy
NITDA, FCT-UBEB, Collaborate To Foster Digital Literacy In Schools
E-Financial3 days agoNOVA Bank Commences Operations as National Commercial Bank
Telecom2 days ago9mobile Reposition with Appointment of Obafemi Banigbe as Chief Executive Officer
E-Financial1 day agoNetplusDotCom, Nigerian Banks Partner on Contactless Payment
E-Financial1 day agoFidelity Bank Affirms Industry Leadership with Publication of Its ISSB-Compliant Sustainability Report
Telecom2 days agoV-Convention Underscores QNET’s Commitment to Transparency and Accountability – Biram Fall
Telecom2 days agoTinubu Supports Fights against Drug Abuse at the ASAP Conference
Telecom2 days agoMoniepoint, SMEDAN set to launch Nigeria’s Informal Economy Report in Abuja
Telecom2 days agoMTN Hosts Inaugural focus group discussion on Education in Nigeria