E-Financial
Google Tightens Rules on Loan Apps, Operators Cry Out
Google, the global search engine, which provides the digital infrastructure, has tightened regulations on Fintech Loan apps by cutting off access to sensitive data including users’ contacts, photos and location.
Fintech Loan apps are waxing worriedly with Mr. Ngozi Dozie, a major player in the sector, and co-founder of Carbon Micro Finance, frowning at the new rule, describing it as discriminatory, according to HallmarkNews.com
“Why the different treatments? The distinction between lending apps and digital banking apps is disingenuous; a bank, which Carbon is, by default lends. Therefore, all banking apps are by default lending apps, broadly speaking”, he told another medium.
The new regulation is in response to grievances from loan app users, who claimed devious lenders are using the content of borrowers’ smartphones for harassment, defamation and blackmail.
According to the statement released by Google, the new regulation, which will be effective from May 31st, 2023 is purposed to address issues relating to misuse of personal data by loan apps.
“Apps that provide personal loans, or have the primary purpose of facilitating access to personal loans (i.e., lead generators or facilitators), are prohibited from accessing sensitive data, such as photos and contacts. This policy applies to apps, which offer loans directly, lead generators, and those, who connect consumers with third-party lenders,” it stated.
Google, in its April 2023 policy updates mandated Digital money lenders to comply with the regulatory guidelines for digital lending, which according to the company, may be amended from time to time.
“To operate as a Personal Loan App in Nigeria, it is mandatory for Digital Money Lenders (DML) to comply with the Limited Interim Regulatory/Registration Framework and Guidelines for Digital Lending, 2022 (as may be amended from time to time) set by the Federal Competition and Consumer Protection Commission (FCCPC) of Nigeria.
“DMLs must also furnish verifiable approval letters obtained from the FCCPC. Loan Aggregators, on the other hand, are required to provide certification and documentation for their digital lending services, as well as contact information for every partnered DML.
“Additionally, upon request by Google Play, you must submit any supplementary information or documents to demonstrate your compliance with the regulatory and licensing requirements that are applicable to your operations,” Google authorized.
Prior to the policy update by Google, the FCCPC announced that 173 loan apps in Nigeria had been registered, out of these 173 only 119 have received full approvals and are fully licensed while 54 digital loan apps have conditional approvals. The registration is an outcome of its regulatory framework titled the “Limited Interim Regulatory/Registration Framework and Guidelines for Digital Lending 2022, which was released in August 2022 as a measure to curb the excesses of predatory digital lenders.
The commission gave digital money lenders a 90-day ultimatum to register for approval, which was later extended to January 31st, 2023.
According to Babatunde Irukera, chief executive officer of the FCCPC, the incessant infringement of people’s privacy and unscrupulous recovery practices led to the introduction of an interim registration framework for digital lenders in partnership with the Independent Corrupt Practices and Other Related Offences Commission (ICPC), Central Bank of Nigeria (CBN), Economic and Financial Crimes Commission (EFCC) and the Nigerian Communications Commission (NCC).
“What we did was to develop this framework, where we needed to know the people in the market, we needed to know who they were, what they were doing, the source of their money, what type of interest rates they were charging, and how transparent they were with respect to their customers.
“We also want to restrain what kind of information they are able to pull off people’s phones and what they’re able to do with that information, especially with respect to making contact with people on the contact list, and their loan recovery practices; the kind of language uttered, the times they call, what kind of things they say,” he stated.
“The companies that have been registered now are those, who have provided the transparency and the information that sufficiently establishes these facts. We have also partnered with Google to make sure that only companies that are approved under the framework can get on the Play Store because we recognize that that’s one of the most important ways for them to proliferate and get to their customers,” he added.
However, Irukera clarified that the registration is not a certainty that all the registered loan apps are law abiding but it will drastically reduce violation of Law. To buttress his point, he stated that the commission can effortlessly trace the registered companies and punish them accordingly if they violate the law.
The FCCPC has commended the policy update by Google, stating that it is a positive development of its partnership with google to sanitize the digital lending space as well as to address the invasion of borrowers privacy by loan apps.
On its official twitter page, the commission posted a tweet concerning the new policy which ensured consumer protection.
“FCCPC is transforming the way it works to ensure fair competition & consumer protection. Just did with digital loan apps. Partnered #ICPC, #EFCC, #NITDA, #CBN, #NCC & #NHRC to introduce interim registration framework; & Google to ban loan apps from accessing user contacts, photos”
Irukera, the CEO of FCCPC reacted to this post affirming that the battle won calls for celebration.
“One more battle won in a large war to protect the rights of consumers. We focus on the raging war, but celebrate the small wins too. We started out to confront this monster, & now Nigeria has led again with demonstrating desire and will to protect her own. One battle at a time!” he tweeted.
Reactions to this tweet by “@fccpcnigeria” signified that the new policy was a huge relief for loan app users, who have been victims of unethical recovery practices, harassment and blackmail from loan apps.
Tolu Ogunlesi, the Special assistant to President. Muhammadu Buhari on Digital & New Media in his response to the post stated that “Privacy violations have been a problem with loan apps in Nigeria for a while now, e.g. illegally accessing user contact lists and photos. @fccpcnigeria working to ensure that it no longer happens.”
Moyosore Lukmon Oloyede, a twitter user, who responded to this post commended the estimable efforts of the FCCPC.
“Data protection is a big deal. Government need to protect the people more with policies that will control unnecessary access to public data. Kudos to @fccpcnigeria for this laudable collaboration and commitment. It’s time to act against SM platforms too like TikTok, FB etc,” he tweeted.
“There is a grave danger that what started as a positive action will stifle innovation and hurt the smaller companies that are doing God’s work in financial inclusion. What’s worse is that there is already an uneven playing field between the fintech Davids and the Big Bank Goliaths.”
Abuse of access by loan apps
“Certainly in some emerging markets including Nigeria, I suspect the abuse of this data by many lending apps acted as a main driver. It works like this:
“Customer downloads lending app to borrow money; a precondition for the loan is providing access to their contacts and photos. If the customer defaults on a loan then to shame the customer to repay, the lender sends some or all the contacts of the borrower message.
“Clearly, this practice is abusive and goes against all privacy laws; Google is right to reduce the invasion of privacy. But in implementing this policy with not enough nuance, Google is cutting the legs off from some of the more innovative companies that are doing the Lord’s work, like Carbon,” he said.
The updated Google policy will be instrumental in protecting users from fintech loan apps who capitalise on the desperation of borrowers by giving out loans at outrageous interest rates. When these borrowers default, they resort to threatening them and sending defamatory messages to their contact list. The collaborative efforts of FCCPC, Google and other agencies will undoubtedly sanitize the Digital money lending industry in Nigeria.
E-Financial
Cybersecurity Expert Raises Alarm, Warns against Use ATM Card PIN for Online Transactions
Dr. Kingsley Chibuzor Aguoru, a Nigerian-British Chartered Engineer and Doctor of Information Security, has petitioned the Economic and Financial Crimes Commission (EFCC) and the Central Bank of Nigeria (CBN) to immediately put a halt to card PIN usage for online payments to protect Nigerians from being fleeced of their hard earned money.
He said he was making the passionate appeal in order to secure financial practices in the country.
According to the UK based chartered Engineer, with his over 20 years of experience in financial technologies and security, who pioneered the concept of OTPs for card-not-payments, he was compelled to bring attention to the critical flaws in the Nigeria’s current online card payment practices, which exposes customers to unnecessary risks and significant danger.
Specifically, according to Aguoru, the continued use of PIN in online transactions put Nigerians at a grave risk of being defrauded.
Aguoru noted that card PINs were designed for face-to-face transactions at ATMs and POS terminals where secure encryption methods protect users rather than online usage.
In the petition cited by this paper, titled: “Urgent Call to Ban Card PIN Usage for Online Payments in Nigeria”, Dr. Aguoru explained: “In 2005, I developed a solution to tackle prevalent fraud in card-not-present transactions in the United Kingdom using both online and offline OTP models, drawing on Cartesian geometry. Although major networks like Visa and Mastercard declined the innovation at the time, my OTP model has since become a standard worldwide for authorization.
”Nigerian payment providers, such as Paystack and Flutterwave, and Interswitch still require card PINs for online card transactions, a practice virtually obsolete elsewhere or not ever used. Card PINs are designed for face-to-face transactions at ATMs and POS terminals, where secure encryption methods protect users. Using them online exposes consumers to serious cyber risks, including phishing, keylogger, man-in-the-middle attacks, even some dubious staff at the payment provider company can misuse customer’s PIN captured on the internet.”
He continued: “Nigerians are already familiar with OTPs for securing online transactions. However, it is critical to understand that OTPs should never be combined with Card PINs in an online setting. Instead, global best practices require using OTPs or Multi-Factor Authentication alone for online payments, which adds a secure layer of protection, an alternative to using card PINs online is to issue hardware card readers. With these devices, customers would simply insert their card, enter their PIN directly on the reader, and receive a generated OTP, keeping the entire process offline and secure.”
Enumerating the role of CBN in financial matters in the present digital age, Dr. Aguoru called on the apex financial regulator to protect consumers from cyber vulnerabilities. “I respectfully call on the CBN to address these issues head-on by prohibiting web PIN entry for card payments and enforcing OTP or MFA requirements across all payment providers.”
He advised the CBN to urgently steps forward for the safety of Nigerian cardholders by banning the use of card pins for online transactions and mandate the use of OTPs or other dynamic authentication methods, such as authorization through mobile banking apps.
He noted that there was need for consumers to be educated on safe online payments practice to minimize exposure to phishing and other cyber threats.
He said it was also necessary for the apex bank to enforce industry wide compliance with modern security standards to protect Nigerian customers, especially on the web, through policies, such as security, payments compliance policies.
Aguoru emphasized that by adopting these measures, the CBN will greatly reduce the risks Nigerian consumers face and bring the nation’s payment systems in with international best practice.
E-Financial
MoneyMaster PSB Customers to Enjoy 10% Data Bonus Per Recharge
Customers of foremost payment service bank, MoneyMaster Payment Service Bank (MMPSB), will henceforth, enjoy a 10 percent data bonus offer on every recharge above N1,000 on their Glo lines.
The data bundle offers one of the highest volumes in the country and the data purchases come with 30-day validity, with an automatic rollover of unused data upon subscription for a new plan.
The offer, which is meant to reward loyal customers and new ones, also underscores the bank’s dedication to empowering Nigerians to master their money via efficient offers that make every naira count.
The 10 percent bonus offer is available for Glo customers on banking channels including the MoneyMaster PSB app, USSD banking code *995# and MoneyMaster PSB Web banking.
MoneyMaster is a provider of innovative digital financial products and services that transform lives. It has the mission to deepen financial inclusion and has been pivotal in providing financial technology services to bridge the gaps between the banked, underbanked and unbanked population.
Mr. Julius Arhebun, head of Agency Banking at MoneyMaster, said, the offer shows the bank’s commitment to offering its customers products that enhance their lifestyle and help them master their money.
“With this offer, our existing and new customers can enjoy extended access to quality internet services whether it is streaming their favourite content, browsing top sites, or catching up on trends on their favourite social media apps”, he noted.
He further explained that existing customers can buy a data bundle of N1000 or above from their mobile wallets, savings account or individual current account via our USSD banking code *995#, mobile app or web banking. For new customers, the offer comes via opening accounts via the USSD banking platform or downloading the mobile application.
E-Financial
UBA Set to Establish Subsidiary in Saudi Arabia
United Bank for Africa (UBA) Plc, Africa’s Global Bank, has set the wheels in motion to expand its operations in the Middle East with plan ongoing to open a subsidiary in Saudi Arabia, its largest economy.
This move which is expected to happen within the next year will mark the bank’s second subsidiary in the Gulf Region, following the expansion of its business to the United Arab Emirates in 2022.
Muyiwa Akinyemi, group deputy managing director, UBA, who disclosed this during a panel session during the 8th Edition of the Future Investment Initiative (FII) in Riyadh, Saudi Arabia and in an interview with Arise TV, underscored the bank’s strategic commitment towards fostering Africa’s growth through infrastructure development, youth empowerment, and sustainable partnerships across key global markets.
He said, “Opening a presence in Saudi Arabia represents the next step for us in connecting the Africa-Gulf region. We are excited to bring UBA’s expertise in financial services to Saudi Arabia, where we aim to facilitate knowledge transfer and create strong economic linkages.
“This venture will further enable us to access Saudi expertise in food security, energy transition, and sustainable practices, which are all critical for Africa’s continued development.”
While emphasising the importance of Africa as a strategic investment destination for long-term capital, he said, “Africa’s infrastructure deficit is an opportunity for investors worldwide. Our pitch to the Gulf and Southeast Asia emphasizes that Africa must be part of their investment horizon. Today, food security is paramount as our population expands.
Akinyemi also highlighted the bank’s dedication to nurturing Africa’s youth talent through entrepreneurship.
“Guided by our Group Chairman’s efforts with the Tony Elumelu Foundation, UBA is committed to supporting young entrepreneurs in tech, agriculture, and entertainment, which are all burgeoning sectors in Africa. With such a young and dynamic population, we see enormous potential for innovation and growth.”
He also reiterated the bank’s continuous support for Small and Medium Enterprises (SMEs) in Africa and beyond as he outlined the bank’s commitment to these businesses, which he referred to as key players in the African economy and vehicles for employment and economic growth.
“SMEs are the backbone of economic development in Africa. They contribute significantly to job creation and value chains, particularly within Nigeria. Over the last year, UBA has committed billions to support SMEs across Africa, and our network of over 20 countries enables us to make a substantial impact.”
During the panel discussions, Akinyemi took time to emphasize UBA’s longstanding experience on the continent as it navigates an ever-evolving investment landscape, adding that “As investors, we focus on infrastructure and sustainable projects that encourage economic prosperity while addressing pressing issues such as talent migration.
“Our goal is to ensure that people can thrive in Africa without needing to relocate. By investing in local talent and fostering growth sectors, we contribute to building the next generation of global innovators right here in Africa,” he noted.
The DMD further articulated UBA’s approach to risk management on the continent, emphasizing that the bank’s 75-year history has uniquely equipped it with insights and strategies to navigate diverse markets.
“With over seven decades of experience, Africa is what we know, and that knowledge allows us to manage risks effectively. We see tremendous opportunities in various sectors across the continent, and our continued investments are driven by a commitment to bring economic empowerment to communities, increase GDP, and improve socioeconomic quality. Our anniversary is a celebration of UBA’s legacy of contributing to Africa’s progress. We look forward to leveraging this milestone to drive even greater impact across sectors and empower future generations,” he said.
United Bank for Africa Plc is a leading Pan-African financial institution, offering banking services to more than forty-five million customers, across 1,000 business offices and customer touch points in 20 African countries. With presence in New York, London, Paris and Dubai, UBA is connecting people and businesses across Africa through retail, commercial and corporate banking, innovative cross-border payments and remittances, trade finance and ancillary banking services.
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