Telecom
Zoho Integrates ChatGPT with Zia to Strengthen Generative AI Capabilities

Zoho Corporation, a leading global technology company, on Thursday announced execution plans and ongoing investment in AI, beginning with the launch of 13 generative AI Zoho application extensions and integrations, powered by ChatGPT.

Zoho’s developing AI strategy includes platform expansion and its innovation roadmap with a focus on delivering superior customer experience and value while ensuring the highest level of customer privacy and security. Over a decade, Zoho has been executing and implementing AI (Zia) across its product portfolio, developing in-house technology that runs on the company’s private cloud.
“The fusion of ChatGPT’s generative AI with our homegrown AI features will provide users with a more intuitive, efficient, and secure experience, reflecting Zoho’s deep R&D-first culture,” said Kehinde Ogundare Country Manager, Zoho Nigeria.
“As a technology partner, Zoho’s customers continue to rely on us for keeping them ahead of the curve while retaining core tenets like privacy, which they have come to respect. We will continue to deliver on this promise without compromise”, added Ogundare.
The following are the three core tenets of Zoho’s AI strategy:
● Customer Experience: Zoho’s AI solutions deliver the context, intelligence, and efficiency necessary to produce exemplary experience. Zia is woven into the fabric of each step, be it enhancing customer records, producing documents, providing insights into processes or proactively forecasting, and preparing for user issues that might arise.
● Customer Privacy: Zoho builds its AI in-house, resulting in optimal privacy protection that effortlessly unifies with users’ greater technology ecosystems. Tools powered by Zoho’s AI extensions deliver intelligence without compromising customer data or sending information to an unverified third party.
● Customer Value: Zoho delivers multifaceted value in the form of customer productivity, ease of use, cost, relevant KPIs, and making AI widely available to a broad set of people.
AI Roadmap and Vision
In the short term, Zoho will facilitate Zia’s integration with third-party intelligence, bringing the newest technology into the company’s broad portfolio of business solutions. As Zoho progresses, the company intends to take generative AI technology in-house, ensuring its 90 million global users benefit from intelligent experiences as well as Zoho’s leading value and privacy standards. In addition, Zoho is currently developing proprietary Learning Language Models (LLMs) capable of conversing, summarising, paraphrasing, and adapting to new tasks with zero-shot learning techniques, empowering seamless AI-driven communication and knowledge discovery .
Generative AI in Zoho Applications
Available in its marketplace, Zoho’s new generative AI extensions, powered by ChatGPT, complement the broad portfolio of AI technology Zoho already supports. This new technology has been contextually integrated into Zoho’s applications and can be leveraged right away by users:
Zoho CRM with Generative AI can extract important information from customer records, predict deal outcomes, create custom emails and templates, and check for grammatical errors.
Zoho Analytics with Generative AI allows users to import public datasets, blend them with business data, and create SQL queries from natural language.
Zoho Desk with Generative AI can summarise tickets, analyse customer tone, generate replies from a knowledge base, and track down solutions.
Zoho Writer with Generative AI can suggest headlines, fix punctuation and shorten content, and integrate answers to user questions.
Zoho Mail with Generative AI can create multiple versions of emails, highlight action items, and generate email summaries.
Zoho Cliq with Generative AI can paraphrase messages, transform threads into outlines, and shorten responses.
Zoho Social with Generative AI can produce engaging content, suggest relevant supporting media, and optimise posts.
Zoho Assist with Generative AI can generate shareable summaries and enhance customer service.
Zoho LandingPage with Generative AI can create complete product-specific landing pages with forms, personalisation, SEO optimisation, and migration capabilities.
Zoho SalesIQ with Generative AI can transcribe conversations, tag transcripts, review messages, and utilise ChatGPT Block in Zobot.
Zoho Notebook with Generative AI can organise notes with automatic tagging and summarising, turn them into checklists, and provide grammar and spelling suggestions with Zoho Blue Pencil.
Zoho DataPrep with Generative AI can find external datasets and suggest relevant formulas.
Zoho Meeting with Generative AI allows users to index session transcripts and generate effective keynotes.
Availability and Pricing
Zia is available by default in Zoho’s applications, while ChatGPT-powered integrations are available in Zoho’s Marketplace. Customers choosing to enable generative AI capabilities within Zoho’s applications may do so using their existing OpenAI account API key. Based on the number of APIs used, customers will be billed directly by OpenAI. Zoho will maintain a steady rhythm announcing new generative AI extensions and integrations to its portfolio.
Telecom
Qualcomm Completes Third Edition of Make in Africa Startup Mentorship Program

Qualcomm Technologies Inc. has announced the successful completion of its third annual Make in Africa (QMIA) Startup Mentorship Program, marked by the virtual Make in Africa Finale 2025. The initiative underscores Qualcomm’s long-term commitment to fostering Africa’s vibrant innovation ecosystem through the broader Qualcomm Africa Innovation Platform.

Highlights:
- The 2025 Qualcomm Make in Africa program supported ten innovative startups from Kenya, Tunisia, Nigeria, Benin and Senegal, each addressing local challenges by developing tech-enabled solutions across critical sectors such as healthcare, sustainable agriculture, climate resilience and mobility.
- This year, the program attracted more than 400 applications from 19 countries, showcasing remarkable talent across the continent.
- Farmer Lifeline, of Kenya, was announced as the 2025 Wireless Reach Social Impact Fund winner, recognizing its impactful use of wireless technology.
- Applications for Qualcomm Make in Africa 2026 are now open. Applicants can visit the Qualcomm website to apply.
As a flagship initiative of Qualcomm, the equity-free program shines a spotlight on the creativity and drive of African founders leveraging advanced technologies such as AI, 4G/5G, robotics, connectivity and IoT to address pressing real-world challenges.
Now in its third year, the program remains steadfast in its mission to accelerate early-stage technology startups by providing tailored mentorship, targeted business coaching, expert engineering consultation and comprehensive intellectual property protection guidance – exemplified by resources such as Qualcomm’s L2Pro Africa training. This holistic support empowers founders to transform their visionary ideas into sustainable, market-ready solutions.
“This year’s cohort has demonstrated incredible ingenuity, transforming complex challenges into scalable, tech-driven solutions that will drive social and economic impact across the continent,” said Elizabeth Migwalla, Vice President International Government Affairs, Qualcomm Incorporated.
“Innovation is the driving force behind Africa’s future, and this year’s startups are a brilliant demonstration of that. The African Telecommunications Union (ATU) is proud to partner with Qualcomm for the Make in Africa 2025 program,” said John Omo, Secretary General of the ATU. “We are working to harmonize spectrum management policies, regional standards, and open data practices, but we know that true progress relies on large-scale support. That’s why we call on governments, universities, investors, and industry to support these initiatives – and any endeavor that places African ingenuity at the forefront.”
The 2025 cohort includes the following groundbreaking startups:
- Aframend (Nigeria): Uses AI to explore African medicinal plants for new drug discovery and aims to turn local remedies into safe, affordable treatments for diseases.
- AmalXR (Tunisia): Offers AI-powered virtual rehabilitation sessions on everyday devices, enabling easy patient and clinician progress tracking.
- Archeos (Benin): Automates fish farming with solar-powered sensors and feeders, providing real-time data on water quality and feeding levels for improved fish health.
- ClimatrixAI (Nigeria): Installs connected weather and flood stations with an AI platform to forecast street-by-street risk, enhancing early warnings and disaster response for local communities.
- Ecobees (Tunisia): Builds smart hive monitors and a digital platform for real-time insights into beehive-health, to protect bees and crops that depend on them.
- Edulytics (Senegal): Applies AI on handheld ultrasound devices for early detection of liver disease, aiming to make this special screening widely accessible.
- Farmer Lifeline (Kenya): Deploys small, solar-powered devices that scan fields for pests and diseases and send alerts straight to farmers’ phones to protect crops.
- Pollen Patrollers (Kenya): A women-led agritech startup using connected hive technology and AI to keep bee colonies healthy.
- Solar Freeze (Kenya): Provides solar-powered cold rooms with remote monitoring enabling farmers to keep fruits and vegetables fresh and increase earnings.
- Pixii Motors (Tunisia): Designs electric scooters with smart batteries that can be swapped in and out at local stations, aiming to revolutionize urban mobility.
Wireless Reach Social Impact Fund Winner
Kenyan innovator, Farmer Lifeline, was announced as the winner of the 2025 Wireless Reach Social Impact Fund. The fund, sponsored by Qualcomm® Wireless Reach™ Initiative, champions the innovative use of wireless connectivity to address pressing community. As the winner, Farmer Lifeline will receive dedicated funding and tailored technical support to scale its groundbreaking solution.
“Farmer Lifeline stood out with its innovative small solar-powered devices that scan fields to detect pests and diseases. This technology enables local farmers to effectively protect their crops, significantly increase yields, and improve food security”, stated Erica Ciaraldi, Vice President, Wireless Reach, Qualcomm Incorporated.
“Their visionary approach and dedication to agricultural resilience have positioned them as leaders in their field. They are driving meaningful change for smallholder farmers and inspiring others across the continent. This fund will empower them to scale their impact further, enabling broader reach and deeper influence across Africa and the world.”
In recognition of the groundbreaking innovations demonstrated by all finalists, each will receive stipends designed to accelerate their growth, support strategic development and safeguard their intellectual property. This comprehensive support underscores Qualcomm’s commitment to fostering innovation and ensuring these visionary projects can thrive sustainably.
Looking ahead: Launch of Qualcomm Make in Africa Startup Mentorship Program 2026
Building on the significant success of previous years, Qualcomm is excited to launch the fourth year of the program in 2026.
Applications for the 2026 Qualcomm Make in Africa cohort can be found at the Qualcomm website.
Telecom
Fynd Expands Global Footprint, Adds Africa With Surtee Group Partnership

Fynd, an AI-native retail technology platform backed by Reliance Retail Ventures Limited, today announced its official expansion into South Africa, onboarding Surtee Group – one of the region’s most established luxury and fashion retailers – as its first strategic customer in the market. This milestone marks a pivotal moment for African retail, as legacy brands begin embracing digital transformation to meet the demands of a rapidly evolving consumer landscape.

Fynd
Fynd’s entry into Africa reflects its commitment to enabling digital transformation in high-growth retail markets worldwide. The move also comes at a turning point when South Africa’s e-commerce sector is projected to exceed R130 billion ($7.48 billion) in 2025, capturing nearly 10% of total retail sales – a fourfold increase since 2020.
According to Statista, South Africa is expected to have 11.7 million e-commerce users in 2025, with projections reaching 21.5 million by 2029. This growth is being driven by rising internet penetration, mobile-first shopping behaviour, and increasing trust in digital platforms. To meet rising consumer expectations, businesses are investing in AI and unified commerce platforms. Fynd’s scalable, AI-native stack is built to support this shift, enabling agility, personalisation, and operational efficiency.
“South Africa’s retail landscape is evolving fast,” said Ronak Modi, Chief Business Officer – Global at Fynd. “Consumers expect seamless, personalised experiences across every channel, and retailers need agile, intelligent infrastructure to keep up. Our platform is built to unify disconnected systems, speed up fulfilment, and elevate customer engagement; all without adding operational complexity.”
“South Africa is an exciting addition to our global footprint. The market is digitally ambitious, brand-forward, and ready for intelligent commerce infrastructure. Our goal is to help local retailers unify siloed systems, personalise engagement, and accelerate fulfilment without adding complexity.”
Surtee Group operates 94 boutiques and 2 e-commerce sites, comprising the multi-branded stores Levisons and the mono-brand boutiques, namely, Giorgio Armani, Michael Kors, Lacoste, Hugo Boss, VERSACE, TOD’S, Salvatore Ferragamo, Versace Jeans Couture, Emporio Armani, Burberry, Jimmy Choo, Luminance, Paul Smith, Coach, and Armani Exchange. They will implement Fynd’s unified commerce stack, including Storefronts, Order Management System (OMS), Warehouse Management System (WMS), and Clienteling tools to connect in-store and online operations, streamline inventory visibility, and launch brand-specific ecommerce storefronts across its brand portfolio.
While online retail continues to surge, offline sales still represent the vast majority of revenue for retailers in the country. Fynd will enable Surtee Group to unify its offline inventory online, power ship-from-store capabilities, and improve both margins and sell-throughs. Additionally, products like Clienteling will empower in-store teams to engage customers better and drive incremental sales through personalised recommendations and seamless omnichannel experiences.
Fynd’s entry into the market is designed to meet this demand. Its AI-native platform enables real-time stock visibility, ship-from-store capabilities, dark store orchestration, and intelligent customer engagement all within a single scalable solution.
As part of its digital transformation roadmap, Surtee Group aims to consolidate its leadership in luxury and fashion retail while expanding into e-commerce and improving omnichannel agility.
“We were looking for a partner who understood both the technical and strategic dimensions of unified commerce,” said a Surtee Group spokesperson. “Fynd stood out for their proven scalability, consultative approach, and deep experience with global fashion brands, many of which align with our portfolio. Their unified stack enables us to modernise operations while building a connected, brand-first customer experience.”
Fynd has already scaled across India, the GCC, and Southeast Asia, and now adds Africa to its regional presence. With Surtee Group leading the transformation, Fynd is positioned to play a key role in powering unified commerce adoption across South Africa’s growing digital economy.
Telecom
AI Meets Governance: Anambra Rolls Out SmartGov for Seamless Citizen Interaction

Anambra State has taken another decisive step in digital governance with the BETA launch of SmartGov (https://smart.anambrastate.gov.ng), its digital government services platform designed to simplify how citizens access its over 31 public services anytime and anywhere.

Anambra Rolls Out SmartGov
SmartGov is powered by Artificial Intelligence (AI), enabling citizens to interact with government through natural conversations rather than complex procedures or paperwork. At the core of the platform is NORA, an intelligent digital assistant trained on Anambra State government services, processes, and directories.
This launch further cements Anambra’s leadership in digital transformation, coming on the heels of its recognition at the recently held National Council on Communications, Innovation and Digital Economy (NCCIDE), where the State won four major national awards, including Best Overall Performing State in Digital Technology Development and Best State in Human Capital Development.
SmartGov serves as a single digital gateway to official government information, services, and platforms across the State.
Using AI, the platform understands citizens’ questions and guides them accurately to the right service, requirement, or process.
Through a simple three-step interaction, citizens can:
1. Ask questions about any government service in plain language
2. Receive intelligent AI-driven guidance that directs them to the correct procedure, requirements, or platform
3. Get answers or complete transactions online, via WhatsApp, or through voice-enabled access
The platform currently covers eight major service categories, including Taxes and Revenue, Land and Property, Business Services, Health, Education, Security and Complaints, Transport and Vehicles, and Culture and Tourism.
With 24-hour availability and multilingual support in English and Igbo, SmartGov removes traditional barriers such as office hours, location, and unnecessary bureaucracy, making government services more inclusive and accessible.
From business-related inquiries to renewing vehicle papers, paying taxes, or locating the nearest health facility, SmartGov guides users clearly and seamlessly through each step of the process, ensuring accuracy and consistency across government interactions.
The BETA launch also showcases Anambra’s technical innovation by bringing together AI, voice-enabled access, and WhatsApp connectivity into one unified platform, all supported by a continuously updated government service directory.
This development positions Anambra as a national reference point for citizen-focused eGovernment, building on strong policy direction, sustained digital infrastructure investments, and a deliberate focus on human capital development.
Describing the platform and its functionality, Chukwuemeka Fred Agbata (CFA), MD/CEO of the Anambra State ICT Agency, said SmartGov was built with citizens at the center.
“SmartGov is more than a service directory. It is an intelligent gateway that makes government interactions simple, fast, and reliable.”
He added that Mr Governor, Prof. Chukwuma Charles Soludo, CFR, has consistently emphasized technology as the backbone of governance through the Everything Technology, Technology Everywhere vision.
“SmartGov is a practical expression of this vision. By embedding AI into everyday government services, Anambra State is making governance more transparent, accessible, and efficient for Ndi Anambra.”
As part of the BETA phase, SmartGov also has a dedicated feedback channel to support continuous improvement. Citizens are enjoined to submit feedback via https://smart.anambrastate.gov.ng/feedback
In addition to existing channels such as the Grievance Redress Mechanism (GRM) and official email platforms, NORA, the AI digital assistant, is also available to guide users through the feedback process where required.
“As we refine SmartGov during this BETA phase, we invite Ndi Anambra to explore the platform, use it actively, and share feedback to help us make it even better,” CFA concluded.
SmartGov is now live at https://smart.anambrastate.gov.ng, ushering in a new era of AI-enabled, citizen-centric governance in Anambra State and advancing Mr Governor’s Smart Mega City vision, where innovation is expected, not optional.
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