Telecom
Excellent quality of service non-negotiable in telecom industry – Maida
Dr. Aminu Maida, executive vice chairman/chief executive officer of the Nigerian Communications Commission (NCC), has said that quality of service in the telecommunications sector is non-negotiable as he called for industry collaboration to make this a reality.
Maida, who spoke in Lagos at an interactive session with chief executive officers in the industry on Thursday, assured of collaborations within the industry and commitment to transparency in the telecom ecosystem.
He told the industry chieftains to appreciate that they have a very important role to play in an industry to consolidate on the achievements already recorded in the sector, which is an enabler of Nigeria’s digital economy.
Speaking as his confirmation as the substantive chief executive officer of the Commission was taking place at the Senate Chambers, Maida noted that the expectations of telecom consumers are very high.
“People actually expect telecom services to work. I don’t think they really appreciate what it takes to deliver these services. So, it has come to a stage they just see telecom service as utility like water and electricity. Like a social service, it needs to work. We need to really come together in the industry and deliver value to the customer,” he said.
He also spoke about compliance to industry regulations and standards. “When it comes to compliance, this is an area where we are going to be placing a lot more focus, and things are going to be a lot more urgent. I am not going to be asking for compliance after the fact. That is going to be a very key area of focus for me.
“So, we owe it to ourselves to benchmark ourselves against the best, not against other sectors. We have to just take ourselves as setting the benchmark for every person else. So, let people be comparing and say we have to be as good as telecom.”
On broadband, Maida said the Commission has a very short time to so much. “A lot has been done with the Infrastructure Company (InfraCo) licensing. We just have e-imagine, look at it again, and see whether that is the right approach and reimagine how we approach it.
“We now need to start getting into the states, and perhaps we might need to sit down and see how we can do that differently. Again, on the broadband issue, we need to increase the investment,” he said.
The new NCC boss said that he considered operating entities as a very crucial segment of the national telecom development, hence his desire to hear directly from industry CEOs about the issues, challenges, and opportunities.
“We also have to be clear that this is not just a conversation about you representing your shareholders. This is a conversation about Nigeria.
“This is a conversation about moving Nigeria forward. So, your shareholders are one part of your stakeholders, but Nigerians are also another critical, in fact, your most important stakeholders.
“So, this conversation is going to be about you having your shareholders, but you also have Nigerians to whom you will have to deliver services,” he said.
The CEOs, who expressed delight at the consultative approach of the EVC, promised to work closely in support of Maida’s mandate.
President of the Association of Telecommunications Companies of Nigeria (ATCON), Tony Emoekpere, said the industry is reassured by the steps that Maida has taken in convening the interactive session.
“We are really encouraged that your first action is to meet with us here at this interactive session. What you have done to invite us here to hear what we have to say is the right step,” he said.
Chairman, Association of Licensed Telecoms Operators of Nigeria (ALTON), Gbenga Adebayo, commended the interactive session for providing a platform for discussing the issues in the industry. He said the approach of the new boss of the NCC is very promising.
Telecom
Airtel to Redefine Customer Experience with State-of-the-Art Retail Store
Airtel Nigeria, as part its ongoing commitment to delivering a seamless and exceptional retail experience for its customers has launched its new Company-Owned-Company-Operated (COCO) retail store in Sangotedo, Lagos, on Friday, 24th January 2025.
The new retail store aligns with Airtel’s dedication to providing topnotch experience for its customers, offering end-to-end customer support, instant activation of new SIM cards, bill payments, data plan subscriptions, device purchases, and troubleshooting services.
Speaking during the launch, Femi Oshinlaja, Chief Commercial Officer, Airtel Nigeria, reiterated Airtel’s commitment to delivering world-class service to its customers.
“At Airtel, our mission has always been to delight our customers by delivering unmatched satisfaction and we understand that connectivity is the lifeblood of modern business and everyday life. This is why we are passionate about ensuring that every customer’s journey with us is seamless, convenient, and rewarding,” he said.
“We are proud to be part of the Sangotedo community and excited to deepen our partnership with the people and businesses in this vibrant part of Lagos. This shop is a reflection of our belief that access to excellent telecommunications services should be within everyone’s reach,” he added.
The launch event was attended by senior Airtel executives and included a guided tour of the cutting-edge facility, showcasing the innovative features and personalized services that customers can now enjoy. Leveraging the latest retail technologies and best practices, the store sets a new benchmark for customer service excellence in the telecommunications industry.
In her closing remarks, Human Resources Director, Airtel Nigeria, Adebimpe Ayo-Elias emphasized Airtel’s goal in promoting quality customer service.
“At Airtel, we understand the importance of having a conducive environment for effective customer service and with the launch of this new shop, we have made provisions for 24 seats to accommodate everyone.
“Every customer who walks in is assured of receiving top notch quality customer care. We would continue to be the reason to imagine and look forward to achieving even greater milestones,” she said.
Airtel remains committed to enhancing its retail footprint across Nigeria, ensuring customers have convenient access to superior telecommunications services.
Telecom
How to Empower Nigeria’s Renewable Energy Future
For decades, Nigeria’s power sector has been on shaky ground — struggling with unreliable electricity supply, aging infrastructure, and an overdependence on fossil fuels. Grid collapse has become a recurrent experience, forcing households and businesses to rely on expensive and polluting generators. Amid these challenges, past and present governments always paint a hopeful picture of reforms and investments aimed at improving the grid.
Yet, in a world rapidly shifting towards renewable energy, true progress will not come from patching up a failing system but from embracing a sustainable, green energy future. Indigenous brands like iPower are already leading the way, proving that Nigeria does not have to be left behind.
The global energy landscape is undergoing a transformation. In fact, with the Paris Agreement, more than 110 countries have committed to a net zero emissions target by 2050. Renewable energy has become the new frontier as nations race to reduce carbon emissions and combat climate change. Solar farms are stretching across the Sahara, wind turbines are rising along coastlines, and battery technology is advancing at an unprecedented pace. Countries like China, Japan, and the US, which once relied on coal and crude oil, are now investing heavily in clean energy solutions — not just for environmental reasons but because renewables are proving to be more economically viable in the long run.
Africa, with its vast untapped solar and wind resources, is uniquely positioned to capitalize on this shift. Countries like Kenya, Egypt, and Morocco are already harnessing these resources to power industries, businesses, and homes by investing substantially in solar, wind, and hydroelectric power. Kenya, for instance, generates nearly half of its energy supply from geothermal energy. The question is: Will Nigeria seize this opportunity or remain trapped in outdated energy policies?
One of renewable energy’s biggest advantages is that it provides off-grid solutions — a crucial benefit for remote villages where electricity grids are non-existent. Solar panels, wind turbines, and hydro mini-grids are offering lifelines to communities that have long been neglected by traditional energy providers.
Beyond environmental benefits, renewable energy presents a strong economic case. Traditional power sources come with high fuel costs, maintenance expenses, and environmental levies. In contrast, solar and wind energy offer long-term savings, reduced reliance on imports, and the potential to create thousands of jobs in manufacturing, installation, and maintenance.
A stable power supply means extended operating hours and increased productivity for small businesses, uninterrupted medical care for hospitals, and access to digital learning tools even after sundown for students. Energy access is not just about convenience — it’s about economic empowerment.
Nigeria cannot afford to sit on the sidelines. Forward-thinking companies like iPower, which has a vision to power Africa sustainably, are proving that clean energy solutions can be accessible, affordable, and effective. Unlike generic imports, iPower’s renewable energy products are specifically designed to meet Nigeria’s unique energy needs — factoring in extreme weather conditions, infrastructural gaps, and affordability.
iPower’s product lineup includes solar home systems that provide uninterrupted power for households, portable energy solutions for businesses and remote areas, and advanced battery storage technologies to ensure consistent electricity supply even during peak usage hours. Beyond just providing products, iPower is shaping the future of renewable energy in Africa by investing in education and awareness campaigns, ensuring that more people understand the benefits of switching to clean energy. By integrating innovative financing models and local partnerships, iPower is making it easier for Nigerians to transition to clean, reliable energy solutions without the burden of high upfront costs.
For Nigeria to become a key player in the global renewable energy sector, both private enterprises and government action must align. Companies like iPower are already making strides, but government support is essential to scale these efforts.
The government can play a critical role by providing incentives such as tax breaks and subsidies for renewable energy projects, investing in infrastructure to support large-scale solar and wind energy farms, partnering with private companies to expand access to affordable clean energy solutions, educating the public on the benefits of renewable energy adoption.
The world is moving towards a clean energy future, and Nigeria has a choice: act now and lead the transition in Africa or risk being left behind. With iPower at the helm, the vision of a sustainable, self-sufficient Nigeria is no longer a distant dream — it is an achievable reality.
The future is not in generators that guzzle fuel or diesel and pollute the air. The future is in the power of the sun, the strength of the wind, and the innovation of homegrown companies like iPower. The time to act is now.
Telecom
Galaxy Backbone Celebrates Excellence and Innovation in Its People
Galaxy Backbone (GBB) proudly recognizes the outstanding efforts of its employees, whose dedication and innovation have significantly contributed to the organization’s success and recognition in recent times.
These achievements underscore GBB’s unwavering commitment to excellence in service delivery and pioneering technological solutions that advance Nigeria’s public sector.
The development, launch, and implementation of the GBB GovMail Email Platform in November 2024 by the Head of the Civil Service of the Federation, marked a transformative milestone in Nigeria’s digital transformation journey. GovMail provides Civil and Public servants across the public sector with a secure, efficient, and reliable platform for official communication.
By fostering seamless collaboration and ensuring the integrity of government data, GovMail directly supports the federal government’s vision for a digitally enabled public sector that prioritizes accountability and efficiency.
This groundbreaking initiative was driven by an exceptional teamwork, led by GBB’s, Head of Cloud Operations and supported by GBB’s team of Cloud Solution Specialists. Their innovation and “can-do spirit” embody GBB’s commitment to delivering cost-effective technology solutions that empower governance and enhance service delivery to citizens.
In recognition of their outstanding contributions, the team members were formerly recognized and commended by GBB’s Executive Management, led by the Managing Director/CEO, Professor Ibrahim A. Adeyanju. The expressed delight by the team’s spirit, commitment and dedication and encouraged other members of Staff to emulate their great work for GBB, the Public sector and the nation at large.
In a similar way, GBB also commended a member of its Datacentre Team for his exceptional skill and dedication in responding to a critical incident at the National Shared Services Centre (NSSC) in 2024. His swift actions safeguarded critical infrastructure, and ensured uninterrupted business continuity. These Individuals have in their unique ways, shown professionalism and technical expertise, which aligns with GBB’s core values.
These commendations highlight GBB’s dedication to fostering a culture of excellence, innovation, and recognition. Through initiatives like GovMail and the unwavering efforts of its talented workforce, GBB continues to lead the charge in advancing Nigeria’s digital transformation agenda and strengthening governance through cutting-edge technologies.
- E-Financial2 days ago
Moniepoint MFB Says Rumours of N1.1Bn Theft by Hackers Malicious
- General News2 days ago
Court Orders Arrest of Access Bank Acting MD, Others over Alleged Theft of Property
- Telecom2 days ago
SERAP Drags Tinubu, Others to Court over ”Arbitrary” Telecom Tariff Hike
- E-Financial2 days ago
World Bank Urges CBN to Sustain Inflation Control Measures
- E-Financial2 days ago
Zenith Bank Reinforces Commitment to Staff Wellbeing with Salary Hike and Promotions
- Telecom2 days ago
FG, WIOCC Partner to Deliver Internet to 3m Homes with $10m Investment
- E-Financial2 days ago
SEC Warns against Transactions with Risevest, Stecs Cooperative Societies
- Telecom1 day ago
Galaxy Backbone Celebrates Excellence and Innovation in Its People