E-Business
85 Percent of IT Leaders See AI Boosting Productivity, but Data Integration and Overwhelmed Teams Hinder Success
New Salesforce research shows 85% of IT leaders expect AI to increase developer productivity at their organisations over the next three years — a welcome relief as they simultaneously report a 39% increase in IT requests in the last year alone. However, 62% also say their organisation isn’t yet equipped to harmonise data systems to fully leverage AI, which is impeding the transition and further heightening the strain on their teams.
Adding to these concerns, 98% of IT organisations today report experiencing at least some degree of challenge with their digital transformation efforts, with 80% citing data silos as a concern and 72% grappling with systems that are overly dependent on one another.
MuleSoft’s annual Connectivity Benchmark Report surveyed 1,050 CIOs and IT decision makers around the world to understand these challenges and how organisations can use integration, automation, and APIs to build successful AI strategies.
Successful AI strategies rely heavily on strong data integration strategies in order to reap the benefits of improving operational efficiency, productivity, and employee and customer experiences.
AI is the bellwether: IT leaders expect a 69% increase in the average number of Large Language Models (LLMs) they’ll use over the next three years, with 80% of organizations reporting they already use multiple predictive and generative AI models today.
Integration is a primary hurdle to AI innovation: While AI drives efficiency and productivity, it is dependent on integrated data. However, only an estimated average of 28% of apps are connected and 95% of IT leaders report integration issues are impeding AI adoption.
Security, trust remain as barriers to adoption: 64% of IT leaders are concerned with ethical AI usage and adoption.
Breaking down data silos can unlock AI’s full potential and provide a seamless user experience
Data silos are significant barriers to progress and business value, with 81% of respondents reporting that silos are hindering digital transformation efforts. As a result, there’s a greater need for better integration to unify all structured and unstructured business data to power and deploy trusted, relevant AI across all business functions.
Organisations are challenged to connect data with AI applications: 72% of IT leaders find their current infrastructure overly interdependent, with 62% reporting their organisation is not equipped to harmonise their data systems to leverage AI technologies.
Data insights go untapped: 75% of organisations say they’re struggling with integrating data insights into user experiences.
Digital customer experiences aren’t fully baked: Only 26% of organisations believe they provide a completely connected user experience across all channels.
Automation is essential as business users seek self-sufficiency, yet overburdened IT teams largely hold the keys.
IT teams are often responsible for automation adoption, but remain cautious to allow business stakeholders to self-serve — only 22% of IT leaders report that their strategy to help non-technical business users integrate apps and data sources via APIs is up to date. Simultaneously, a skills gap within IT teams poses a hurdle. Closing this gap through strategic collaboration and upskilling is essential for organisations to best use automation for both innovation and efficiency.
IT teams are under immense pressure: IT teams are struggling to integrate efficiently, as 98% report facing challenges regarding digital transformation. Skills gaps and compliance concerns top the list of IT challenges.
AI can help IT teams’ performance: 85% of IT leaders expect AI to boost developer productivity.
IT teams use Robotic Process Automation (RPA) to ease the burden: IT teams are increasingly adopting automation to manage high demands, with one in three teams now preferring RPA, a notable rise from 13% in 2021 to 31% in 2023.
E-Business
Lagos, NIPOST Partner to Transform e-Commerce Delivery
Lagos State government and the Nigerian Postal Service (NIPOST) are joining forces to revolutionise e-commerce logistics in Nigeria’s economic capital.
The collaboration aims to enhance last-mile delivery and optimise connectivity within Lagos and beyond.
During a courtesy visit to governor Babajide Sanwo-Olu, Ms. Tola Odeyemi, postmaster-general and CEO of NIPOST, highlighted the strategic importance of Lagos in driving innovation in the e-commerce sector.
“As the e-commerce landscape continues to evolve, Lagos leads the charge in this growth. Through enhanced postal and logistics services, we seek to empower small businesses and individuals engaging in this expanding sector,” Odeyemi said.
She underscored her commitment to fostering partnerships that would align NIPOST with the demands of a modern economy, identifying Lagos as a pivotal partner.
Lagos is central to achieving our vision of efficient and future-ready postal services, she added.
Odeyemi applauded Lagos state for its vibrant programmes that drew global attention during the December festivities, stating that such initiatives could drive further economic growth and diaspora engagement.
She pledged enhanced postal and logistics support to drive e-commerce growth and empower small businesses in Nigeria., highlighting NIPOST’s readiness to collaborate with Lagos State to enhance last-mile delivery, foster innovation, and improve public service delivery.
Lagos, as Nigeria’s economic hub, is a critical partner in our vision to make NIPOST’s services more efficient and relevant in today’s world, Odeyemi stated.
She commended Lagos State for its strides in infrastructure and governance, underscoring the importance of strategic partnerships to optimize connectivity within Lagos and nationwide.
Governor Sanwo-Olu challenged NIPOST to rethink its approach and embrace technology as a transformative tool for business facilitation.
“For NIPOST to remain relevant, you must challenge the status quo, revamp your services, and adopt innovative strategies that address today’s needs and anticipate future demands,” the governor advised.
He also pledged Lagos state’s support in upgrading NIPOST’s infrastructure to improve service delivery and create an enabling environment for seamless e-commerce operations.
E-Business
Cybersecurity Firm Warns of Phishing Threats Targeting Telegram Premium
Kaspersky has warned that fake Telegram Premium offers have been spreading globally, targeting users with phishing scams and malware disguised as alternative app versions.
These attacks aim to steal account credentials or compromise devices. The scams capitalise on Telegram Premium’s popularity and gifting feature, making it crucial for users to remain vigilant.
Telegram Premium is a subscription that offers exclusive features, such as faster download speeds, voice-to-text conversion, premium stickers, an ad-free experience, and more. Users can gift a subscription, and scammers capitalise on this gifting feature and the Telegram Premium topic in general.
One of the tricks begins when a user receives a message that appears to come from someone in their contact list, whose account may have been hacked. The message claims: “You’ve been sent a gift — a Telegram Premium subscription”.
Below, there’s a link that looks legitimate but actually redirects the user to a phishing page, prompting them to log in to Telegram. If victims scan the code or enter their credentials, their account is immediately compromised, giving scammers access to their login details, password, and potentially their authentication code.
There are other tricks referencing the Telegram Premium theme, and not all of them necessarily start with messages on Telegram. Attackers may also use other methods to send phishing links, for example, email.
For instance, perpetrators host fake “giveaways” for Telegram Premium subscriptions. Victims are lured into participating, and in a series of steps, they are directed to a phishing site where they are prompted to enter their Telegram account credentials, ultimately resulting in their account being compromised.
Another machination involves cybercriminals sending victims an invitation to download a ZIP archive that claims to contain a version of the messenger service with a “Premium” subscription. The download link redirects users to a phishing page where they are once again asked to log in to Telegram.
Yet another fraud involves distributing malicious software disguised as an alternative version of the Telegram app with a “built-in” Premium subscription. Scammers send victims links to download APK files claiming they are modified versions of the app, but they turn out to be malware.
“Phishing schemes capitalising on the Telegram Premium topic has been observed in several languages, suggesting that the perpetrators operate globally. Even if these scams haven’t yet reached a specific region, there is a probability they could eventually make their way there.
Therefore, it’s always important to remain cautious and skeptical of offers that seem too good to be true. Additionally, make sure your Telegram security and privacy settings are up to date, and your device has a robust security solution,” advises Olga Svistunova, security expert at Kaspersky.
E-Business
FG to Add Iris Biometrics to Digital ID for more Inclusion
National Identity Management Commission of Nigeria (NIMC) has said that it is looking at ways of streamlining and expanding the rollout of digital ID in Nigeria and one of the options on the table is adding iris biometrics to its digital ID enrollment.
Iris biometrics is a biometric authentication technology that uses the unique patterns of the iris to identify a person
The hint was dropped recently by Abisoye Coker-Odusote, director general and chief executive officer, NIMC, during a Digital Public Infrastructure (DPI) Journalism Fellowship training which took place in Abuja.
Speaking through a representative, the NIMC boss said this idea is among a litany of innovations which they are planning to introduce to the digital ID system in order to make it more inclusive, The Sun reports.
At the moment, biometric enrollment for the National Identification Number (NIN) in Nigeria involves face and fingerprints.
Adding the iris modality, according to the official, will make it possible for citizens with disabilities to be equally issued the important credential which is necessary to access a wide range of services in the country.
“We are exploring the use of iris recognition technology to cater to the specific needs of individuals with disabilities,” the representative was quoted as saying. Uganda is one other African country which has announced the addition of iris biometrics to its new generation biometric national ID card.
The NIMC CEO said despite the challenges the ID authority faces, its commitment to build an inclusive ID system and expand coverage remain unwavering.
She emphasized the important of the NIN as an essential tool in getting access to several services.
In order to streamline access to services, Odusote said they have been working tirelessly with their partners to enhance interoperability among government agencies to facilitate identity verification.
This, she says, will save Nigerians the stress of having to register many times with government agencies to obtain services.
The innovations envisaged by the NIMC are part of a broader reforms plan which aims to give the ID authority a new legislative framework for more efficient identity management.
It also comes at a time when the World Bank has extended its support for the country’s digital ID program by another two years, with a target to issue 180 million digital IDs by the close of the extension.
The Nigeria ID4D has pledged in the past to create the enabling environment to the issuance of NINs to persons living with disabilities.
A recent investigative report however suggests that many aged and physically challenged citizens in Nigeria go through tough times seeking the NIN.
Some have reportedly had their SIM cards blocked while others have been locked out of their bank accounts for their inability to register for a digital ID.
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