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Zoho Announces 31% Growth in Nigeria, Unveils Strong Community Initiative Programs

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Zoho, a global technology company, on Thursday said that it grew by 31% in 2023 in Nigeria, one of its key markets in the Africa region.

The company has been providing its 55+ apps in Naira to help local businesses avoid fluctuating dollar rates.

Zoho also announced its collaboration with Bridge International Academies in order to support the education of underprivileged children. The announcements were made on the sidelines of Zoholics Nigeria, the company’s annual user conference.

“As we continue to grow our presence in Africa, our focus is on ensuring that our expansion positively impacts the local economy, communities, and the broader business ecosystem,” said Kehinde Ogundare, Country Head, Zoho Nigeria.

“This approach aligns with our transnational localism strategy, which emphasises being rooted in local markets while staying globally connected.

“To support this, we are committed to hiring local talent, strengthening our partner network, and creating products tailored to the local market.

“Additionally, to serve the community, we are supporting the education of children and also undertaking sustainability initiatives.”

Community and Environment Initiatives

Zoho is partnering with Bridge International Academies to establish a meaningful Corporate Social Responsibility (CSR) initiative in Nigeria, Kenya, and Uganda.

The primary objective of this partnership is to support the education of 200 children from underserved communities by sponsoring school uniforms, fees for four terms, and other essential items for students attending Bridge International Academies.

This initiative aims to address the issue of financial constraints that hinder many pupils’ access to essential school supplies.

Zoho recognises the crucial role of education in societal development and is committed to breaking down these barriers by supporting Bridge international Academies pupils with necessary supplies.

In addition to this, Zoho aims to assist Bridge international Academies in its digitalisation efforts, offering Zoho Wallet Credits to help them utilise the company’s technology.

“Every child has the right to education, yet many children from underprivileged backgrounds face significant barriers to accessing quality learning opportunities.

“That’s why we are committed to transforming the lives of millions of children in underserved communities by delivering life-changing education. Through strategic partnerships, we aim to bridge this gap by providing vital resources and high-quality education to the students we serve.

“We are thrilled and deeply grateful for our partnership with Zoho, as our shared commitment to delivering meaningful value is at the heart of what unites us,” said Foyinsola Akinjayeju, Managing Director, Bridge International Academies, Nigeria.

Zoho is also recycling the billboards of its out of home ads and turning them into bags. Over 500 flexes from Nigeria and 1300+ in Kenya have been recycled so far.

“At Zoho, we believe that our growth should go hand in hand with the success of our customers, partners, employees, and the communities we are part of.

“In Nigeria, we embrace this same philosophy by hiring locally, expanding our partner network, and offering affordable technology tailored to meet local needs. For the community, we have been investing in youth upskilling initiatives and are now extending support to children’s education.

“We are also committed to strengthening our sustainability efforts, including expanding our recycling programmes, such as flex recycling,” said Ogundare.

Zoho’s Growth in Nigeria

Zoho has experienced impressive growth in the Nigerian market since commencing operations in 2020. Over the past three years, Zoho has achieved a 43% compound annual growth rate (CAGR) in Nigeria.

In 2023 alone, Zoho saw a 21% increase in its partner network. Additionally, the company expanded its local workforce in Nigeria by 40% in the previous year.

Zoho’s success in Nigeria stems from the widespread adaptation of its flagship products, including Zoho Workplace, Zoho Books, Zoho Desk, Zoho CRM, and Zoho One.

These products have played a crucial role in optimising business operations, improving customer experience, and enhancing efficiency.

Zoho’s success in the Nigerian region is driven by key sectors such as financial services, energy, real estate and construction, IT hardware & IT related services, professional services (non IT), utilities and resources, and retail.

Other upskilling initiatives in Africa

Earlier this year, Zoho revealed several upskilling partnerships across Africa. As part of the Young Creators Program, Zoho partnered with She Code Africa, a non-profit organisation dedicated to empowering and upskilling African women in tech.

Zoho conducted “train the trainer” sessions for SCA Academy trainers, equipping them with skills to use Zoho Creator, Zoho’s low-code app development platform.

The SCA Academy trainers will then  train more students associated with SCA to develop impactful applications using low-code technology, addressing real-world business challenges.

In Kenya, the company joined forces with MOMO Pencils, a leading manufacturer of eco-friendly stationery in Nairobi, for the “Hope for Literacy” program.

The program seeks to combat intergenerational poverty by improving access to quality education for children in underserved communities while promoting environmental sustainability and eco-friendly practices in schools.

Zoho also partnered with J-Hub Africa, the digital innovation hub at Jomo Kenyatta University of Agriculture and Technology, to provide training for JKUAT technology students.

This partnership will focus on teaching students how to leverage Zoho’s cloud-based business applications, enhancing their technology skills, and preparing them for diverse career opportunities in various industries.

Recently, in South Africa, Zoho collaborated with BabesGotBytes to empower over 40 girls and women with digital skills through a comprehensive one-year boot camp, aimed at bridging the skills gap and increasing female representation in tech.

Additionally, Zoho partnered with CodeTelligence to support a 6-month boot camp for 36 economically disadvantaged youth, providing IT training and mentorship to enhance their employability and readiness for the workforce.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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PMCRG Invokes FoI, Asks NCC to Disclose Findings on Telecoms Competition Landscape

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Pervasive and Mobile Computing Research Group (PMCRG), a specialised re­search arm within Obafemi Awolowo University’s (OAU) Africa Centre of Excellence (ACE) ICT-Driv­en Knowledge Park, has formally requested the Nigerian Communications Commission (NCC) to release findings of a 2022 study on the telecommunications competition land­scape in Nigeria.

PMCRG Invokes FoI, Asks NCC to Disclose Findings on Telecoms Competition Landscape

Prof. Adeniran Oluwaranti, coordinator, PMCRG, in a statement, said that the request was made under the Freedom of Informa­tion Act (FOI), which underscores PM­CRG’s commitment to driving trans­parency and innovation in Nigeria’s rapidly evolving ICT sector.

According to Prof Adeniran, the NCC engaged the globally renowned consulting firm, PricewaterhouseC­oopers (PwC), in 2022 to assess com­petition in the critical areas of colloca­tion and infrastructure sharing (CIS) within the telecom industry.

However, despite the completion of the study, its findings have not yet been made public.

Oluwaranti led PMCRG, is seeking access to this report to support academic research, policy formation, and industry-wide inno­vations.

Oluwaranti explained the importance of the report and how the lack of transparency could slow progress in the telecom industry.

“The findings of the 2022 NCC study have the potential to impact both consumers and businesses sig­nificantly. For consumers, the report could shed light on the level of compe­tition in the telecom market, helping regulators ensure fair pricing and service quality.

“For businesses, the study could identify new opportunities for infra­structure sharing and improved market access.

“Ultimately, this report could lead to policy decisions that shape the fu­ture of Nigeria’s telecom landscape, ensuring that it remains competitive and innovative,” said Prof. Oluwaran­ti.

Oluwaranti, expressed optimism about the release of the report.

“We are hopeful that the NCC will adhere to the FOI request and release the report. Transparency is key to fostering an innovative and compet­itive telecommunications sector. We believe that having access to this data will benefit not only the academic community but also the entire coun­try by promoting evidence-based pol­icy making,”.

“The CIS segment is crucial to fos­tering competition in Nigeria’s tele­communications landscape. With the report’s findings, give stakeholders a clearer understanding of the current competitive landscape, the challenges, and the growth opportunities. This is vital not only for improving regula­tory frameworks but also for driving innovation in areas like 5G/6G net­works, cybersecurity, and rural con­nectivity”, the statement reads.


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NCC Plans 6G Spectrum Deployment to Expand Wi-Fi Access

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Nigerian Communications Commission (NCC) has announced plans to deploy the 6G spectrum in Nigeria to enhance access to Wi-Fi technology.

NCC Plans 6G Spectrum Deployment to Expand Wi-Fi Access

Speaking on Thursday at a consultative forum on emerging technologies in Lagos, Aminu Maida, executive vice-chairman of the NCC, highlighted the need for efficient management and utilisation of spectrum resources.

The event, tagged ‘The Use of 6GHz (5925-7125) MHz for WiFi and IMT Applications in Nigeria’, sought input from stakeholders on how the new frequency band can be optimally used.

Maida, represented by Abraham Oshadami, executive commissioner of technical services at the NCC, explained that existing spectrums, including 5G and 2G, are becoming congested due to increasing demand, necessitating the introduction of additional frequency bands such as 6GHz.

“The 6GHz band offers a substantial increase in available spectrum, crucial for supporting the growing demand for high-speed internet and advanced applications,” Maida said.

“Wi-Fi plays a crucial role in the distribution of fixed broadband connectivity in homes, offices, and various other environments.”

Maida further explained that with Wi-Fi 6, users will benefit from increased capacity, enabling seamless connectivity for emerging technologies such as virtual reality (VR) and augmented reality (AR), which current spectrums cannot fully support.

He added that the introduction of unlicensed Wi-Fi 6 will lower the cost of internet access.

Caroline Alenoghena, a telecommunications engineering professor at the Federal University of Technology, Minna, stated that the introduction of the new spectrum is necessary to reduce congestion in existing Wi-Fi frequencies.

She noted that the 6G band would create new opportunities for start-ups in the digital services sector.

Tony Emoekpere, president of the Association of Telecommunications Companies of Nigeria (ATCON), emphasized that the proper allocation of the 6G spectrum would enable the deployment of diverse technologies and help democratise access to urban, semi-rural, and rural areas.

He said, “Foreseeable challenges are things like infrastructure requirements, the whole of investment that’s required, competing technologies, because some of these technologies are still being developed.”

Emoekpere described the consultative forum as standard practice in the industry to ensure that all stakeholders are involved in the development of new technologies and policies.

 

 

 


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IFC, Airtel Africa Partner to Increase Access to High-speed Mobile Connectivity in sub-Saharan Africa

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IFC has provided new financing to three of Airtel Africa plc’s subsidiaries with the aim of bringing high-speed mobile connectivity to more than 37 million subscribers in sub-Saharan Africa.

IFC’s $200 million loan will support the expansion and modernization of Airtel Africa’s network, as well as further investment into its distribution infrastructure, with a continued focus on rural areas.

Across Africa, approximately 600 million people lack access to 4G mobile coverage. In many countries across sub-Saharan Africa, the availability of mobile internet, and network performance, are below regional averages.

Despite this connectivity gap, up to 86 percent of firms on the continent use mobile phones for business operations, according to IFC’s recent report on digital connectivity in Africa. IFC’s financing is intended to help close this gap.

The new financing will take the form of a sustainability-linked loan, with key performance indicators related to the main pillars of Airtel Africa’s sustainability strategy: digital connectivity focused on smartphone adoption rates, financial inclusion for women, and gender balance within Airtel Africa’s own management team.

These three metrics will contribute to bridging the digital divide in Africa and support the equitable distribution of economic opportunities, poverty reduction, and financial stability across the continent. Most of the financing package is denominated in local currency, which IFC is providing to reduce the impact of currency volatility.

“IFC’s partnership with Airtel is critical to expanding high-speed connectivity in Africa,” said Mary Porter Peschka, IFC’s Regional Director for Eastern Africa. “Better connectivity means more opportunity. Our work with Airtel will help millions more people not only to come online but also gain access to high-speed networks so that they can better leverage the digital economy opportunities.”

With limited banking infrastructure in East Africa, mobile network operators are, in many cases, the only providers of financial services for consumers in these markets. In particular, women are especially reliant on this form of mobile banking.

Increasing digital connectivity is therefore a way to increase financial and gender inclusion.

Airtel Africa intends to partner with local and regional financial institutions to further enhance the mobile money eco-system by providing additional financial services to all customers across the region, further enabling the economic empowerment of women.

Airtel Africa’s Group CEO, Sunil Taldar said: “The expansion of our network is critical to our ambition of bridging the digital divide across Africa. This ambition can only be unlocked through continued investment into the region, and we welcome the partnership with IFC to enable this and further support our sustainability strategy of transforming lives and building better futures for communities across Africa.”


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