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Kuda Organises Webinar to Celebrate Customer Service Week 2024, Reaffirms Commitment to Excellence

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In celebration of Customer Service Week 2024, Kuda hosted a webinar to equip its employees with tips to deliver exceptional service to internal and external customers.

The webinar, ‘Going Above and Beyond for Internal and External Customers,’ aligns with this year’s Customer Service Week theme, “Above & Beyond.”

The event featured presentations from Kuda’s key customer experience leaders, including Senior Customer Support Specialist, Olubukola Ojo and Compliance Manager, Oluwamuyiwa Falusi, who shared practical insights on raising service standards.

The webinar provided tools for employees to embody the values of love, kindness, empathy, and respect in their daily interactions.

In her presentation, Olubukola Ojo emphasised the importance of active listening and personalised service when engaging with customers and colleagues.

“To go above and beyond, it’s crucial to engage meaningfully with customers, tailoring our approach to their individual needs and anticipating potential issues,” Ojo explained.

She encouraged attendees to follow up with customers after interactions to ensure satisfaction, adding that, “proactively reaching out to customers shows that you genuinely care about their experience and are committed to resolving any concerns they may have.”

Ojo also highlighted the importance of internal collaboration in delivering exceptional service.

“Fostering teamwork across departments ensures that customer needs are met seamlessly and efficiently,” she said.

Falusi highlighted how delivering top-tier customer service is key to building trust, brand loyalty, and standing out in a competitive market.

“In fintech, providing exceptional service is not just about solving problems—it’s about building relationships that encourage customer retention and generate positive referrals,” he noted.

He also discussed the vital role of compliance in customer service, particularly in the fintech sector, where regulatory standards are stringent.

“When compliance is seamlessly integrated into customer-facing processes, it reassures customers that their best interests are prioritised while ensuring we meet legal obligations.

“This builds trust and credibility, fostering long-lasting relationships,” he explained.

Falusi further stressed the importance of balancing compliance with a positive customer experience.

“By explaining compliance processes transparently and straightforwardly, we turn regulatory obligations into opportunities to strengthen customer relationships.

“Customers appreciate it when we take the time to show how these measures benefit them,” he added.

Kuda’s approach to customer service reflects a deep commitment to innovation and collaboration.

Its focus on employee satisfaction empowers staff to deliver top-quality service, and the synergy between compliance and customer experience strengthens long-term relationships with customers.

Kuda’s celebration of Customer Service Week features activities including a football tournament, giveaways, and a games night.


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Ugo Onwuaso is an ICT enthusiast. He believes technology should be used for general good. He holds a Master of Public Administration (MPA) degree from the Lagos state University. Dear Reader, Your support matters. But we believe that technology makes life more exciting and helps improve the lives of people around Nigeria and indeed the world. That is why, we have devoted our energy to independent reportage of technology and finance and how they affect lives. Our incisive and analytical view of how technology news affects the daily life help individuals and organizations make up their minds. Quality journalism costs money. Today, we're asking that you support us to do more. Kindly support our effort to deliver technology and finance journalism to everyone in the world. Donate as little as N1,000. Bank transfers can be made to: UBA Plc 1017156876 Communication Week Media Ltd

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XA Network Expands Footprint to Africa with Launch of XA Africa

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XA Network, a leading investment network founded by tech alumni in Southeast Asia, on Thursday announced its expansion into Africa with the launch of XA Africa.

The move underscores the network’s vision and commitment to fostering innovation and supporting promising startups globally.
XA Africa is founded by a trio of experienced tech professionals:

● Nitin Gajria, former MD of Google Sub-Saharan Africa
● Jason Scott, venture capitalist and an architect of the Black Founders Fund at Google
● Marek Dawidowicz, current Marketing Director at YouTube and South African native

“Founders of technology startups in Africa are uniquely placed to solve some of Africa’s most profound challenges and unlock its greatest opportunities.

“We see the foray of XA Network into Africa as a natural progression, allowing us to connect amazing founders to experienced and expert operators from the tech industry”, says Nitin Gajria, Co-Founder of XA Africa.

XA Africa aims to connect exceptional African tech founders with seasoned investors and industry experts, primarily from global and regional technology companies, to provide not just capital but also the guidance and support needed to scale their ventures.

The newly established XA Africa has already made notable investments in promising African startups, including:

● Crop2Cash (Nigeria)
● BuuPass (Kenya)
● Kaya (South Africa)
● Talamus Health (Ghana)

“We are excited to have XA network on board because of their strong network of experts who are open to listening and helping.

“They’ve introduced us to advisors from Expedia and truly understand the dynamics of emerging markets, making them a valuable investor.” – Sonia Kabra & Wyclife Omondi – Founders of BuuPass

“Partnering with XA Network has been a game-changer for our company. Their strategic guidance and network have opened doors to new opportunities, and we’re excited to see the impact of our collaboration continue to unfold.

“We’re grateful for their trust in our vision.” – Michael Ogundare – CEO of Crop2Cash

Since its inception six years ago, XA Network has established itself as a significant player in the Southeast Asian startup ecosystem, making nearly 100 investments in the region, and consistent ranked as #1 investment network in the region.

XA Network comprises senior leaders from prominent global and regional technology companies and notable company founders.

This approach distinguishes XA Network, enabling it to offer portfolio companies unparalleled guidance and support from experienced industry operators.

“We also see an opportunity to build a stronger bridge between ecosystems in Africa and Southeast Asia along the way.

“In fact, this investment hypothesis has already been proven across some of the African founders we are currently supporting.”, Mr Gajria added

The XA Africa team will be hosting their first public Demo Day webinar on Thursday November 7, 1-2pm GMT+1, where Africa focused investors can meet and invest in four founding companies and learn more about XA Africa. Click here to register for the event.

 


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Sophos Unveils New XGS Desktop Firewalls & Software Series

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Sophos, a global leader of innovative security solutions for defeating cyberattacks, on Wednesday introduced nine new XGS Series desktop firewall appliances for midmarket and smaller-sized businesses, as well as branch offices of larger organizations.

The new XGS appliances feature a streamlined architecture to deliver double the performance of previous models, but with 50% lower energy consumption.

All of the new Sophos XGS appliances are available with multiple high-speed connectivity options, and four models are fanless, making them ideal for noise-sensitive environments.

Sophos has also announced updated Sophos Firewall software that provides enhanced protection against cyberattacks, including the ability to integrate third-party threat intelligence feeds.

This allows organizations with specific regional or vertical market requirements to customize and apply additional information to strengthen their firewall security. 

The new software also enhances distributed network scalability and provides a seamless transition for customers on legacy firewalls to upgrade to the latest Sophos XGS appliances.

By leveraging the improved acceleration capabilities of the virtual FastPath in the new Sophos Firewall software, along with the new streamlined architecture, the new Sophos XGS firewall appliances can deliver up to three times the performance in IPsec VPN throughput compared to previous models.  

“The new Sophos XGS appliances and Sophos Firewall software launches are all about providing users with world-class ‘performance and protection’ at competitive pricing.

“We’re innovating and advancing how organizations should use firewall technology to defend against persistent, modern-day cyberattacks targeting the midmarket and smaller businesses,” said Dan Cole, senior vice president, Network and Content Security at Sophos.

“This includes designing our firewall software to now also leverage threat intelligence feeds from third-party sources, in addition to Sophos’ native threat intelligence, for faster, real-time response to a broader scope of suspicious activity.

“The support also gives defenders greater control over their risk profile.”

Specifically, users can now configure Sophos Firewall software to ingest paid and free feeds published by security vendors, Managed Service Providers (MSPs), specific industry consortiums and Information Sharing and Analysis Centers (ISACs), or other threat intelligence platforms.

The third-party data augments Sophos’ proprietary threat intelligence, which derives from Sophos X-Ops and includes telemetry from SophosLabs, Sophos Managed Detection and Response (MDR) and Sophos Extended Detection and Response (XDR) technology.

In conjunction with Sophos Active Threat Response, a feature built into Sophos-managed endpoints and the intelligence feeds, Sophos Firewall software will initiate a synchronized response that automatically walls off potential attacks, giving defenders critical time to assess, respond and remediate.

 Additional Sophos Firewall software enhancements include:

·       Enhanced performance and scalability: Triple the IPsec VPN performance boost on the new XGS Series desktop appliances, as well as faster authentication burst performance and optimizations to reduce downtime and increase resiliency during failovers for SD-RED tunnels, dynamic routes and Active Directory interactions for distributed enterprise environments

·       Streamlined management: Refreshed user experiences; support for Let’s Encrypt certificates; integrated support for Google Workspace authentication; and expanded network object visibility that simplifies firewall management

·       Seamless device upgrades: A new configuration backup assistant and port mapping support, backed by free license overlap for Sophos XG firewall customers, that enables added flexibility and easy upgrading from previous hardware generations

“This release of new desktop models as part of the Sophos XGS Series of hardware appliances sets a new high bar for performance and efficiency.

“The update enhances value at every price-point, with a three-fold increase in IPsec VPN throughput and up to two times better overall performance, all while cutting energy consumption in half,” said Christopher Rodriguez, research director for Security and Trust at IDC.

“Combined with enhancements in protection, scalability and ease-of-use from their latest OS release, Sophos Firewall provides significant value to organizations of all sizes, without raising its prices.”

“Sophos makes firewall deployment, integration and management straightforward,” said Benjamin Schwarzbauer, team lead, Network and Security at Luithle + Luithle, a Sophos partner in Germany.

“Its tight integration with the broader Sophos ecosystem allows us to efficiently manage security for our customers.

“The firewall’s comprehensive features not only strengthen security, but also ensure reliable performance and regulatory compliance. This allows our customers to focus on their business.”

Availability

Sophos’ new XGS desktop firewall appliances and Sophos Firewall software are available exclusively through Sophos’ global channel of partners and Managed Service Providers (MSPs).

Defenders can easily manage the solutions in the cloud-native Sophos Central platform alongside Sophos’ portfolio of endpoint, email and cloud solutions and oversee installations, respond to alerts and track licenses and upcoming renewal dates via a single, intuitive interface.


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Huawei Delivers Exclusive Samples of its Revolutionary Mate XT Smartphone to Mr. Leo Stan Ekeh, Chairman of Zinox Group

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Huawei, a global technology leader, has introduced a revolutionary new masterpiece to its smartphone lineup—the HUAWEI Mate XT. This groundbreaking tri-fold phone launched in September earned Best Smart Phone globally.

Before its release, this disruptive gadget had over 8 million preorders. Even though the lowest specification unit’s official pricing was $2800, the price per unit for the privileged few who preordered and chose to sell owing to extreme scarcity and demand reached over $20,000 on the Chinese black market.

While international shipments may take some time, Nigeria is fortunate to have received three units of Huawei’s groundbreaking smartphone. Last week, senior representatives from Huawei presented a sample of this ultra-advanced handset to Mr. Leo Stan Ekeh, Chairman of Zinox Group and Konga Group, at the Zinox Group Corporate Headquarters, Yudala Heights, Victoria Island, Lagos. Mr. Ekeh had the honour of experiencing firsthand a device powered by analytics and AI designed to define the lifestyle of the modern 21st-century individual.

Huawei officials stated that this presentation to Mr. Ekeh was in recognition of his strategic contributions and pioneering role in Nigeria’s tech sector and, by extension, Africa’s digital transformation. Mr. Ekeh’s career includes his tenure as Microsoft’s Global Partner Advisor and his recent acknowledgment as Forbes Best of Africa’s Leading Tech Icon. He has earned numerous accolades for his visionary entrepreneurship and his role in transitioning Nigeria and other African nations from analog to digital democracy. His groundbreaking work encompasses innovations such as digital dispensing pumps, e-commerce platforms, WiMAX, wireless cloud solutions, and advancements in the health and educational sectors.

Expressing gratitude for being the first Nigerian to experience the device, Mr. Ekeh conveyed his appreciation to the Huawei team for this honour. He remarked on his prior interest in securing  units of the handset but noted the high global demand and limited availability. Upon unpacking the smartphone in the presence of his guests and staff, Mr. Ekeh described the elegant device as a “testament to God’s definition of a new lifestyle.” He concluded by stating, “With this remarkable innovation, I feel inspired to strive for longevity, embracing the possibilities technology brings. Thank you, Huawei, for your incredible contributions to the industry. Our partnership will remain steadfast.”

Huawei Technologies, a global leader in telecommunications and electronics, has always been at the cutting edge of innovation, breaking boundaries with innovation. Known for its advanced technologies, Huawei aims to extend its dominance and challenge competitors like Apple. The launch of the Mate XT is part of its strategy to maintain leadership in the global smartphone industry.

The HUAWEI Mate XT, unparalleled in power and design, is truly a world-class device with an inverse dual-hinge design that allows it to fold in a unique “Z” shape. This feature enables the phone to transform between a traditional single-screen phone and a 10.2-inch triple-screen foldable device, providing flexibility for various uses. The OLED display measures 6.4 inches when collapsed, delivering exceptional clarity and colour. When unfolded, it offers users a larger, immersive experience perfect for multitasking or entertainment.

Equipped with 16GB of RAM and storage options ranging from 256GB to 1TB, the Mate XT ensures powerful performance, supported by Huawei’s in-house Kylin chips and an AI assistant for enhanced usability. The 5,600mAh battery powers the device, with fast charging options of 66W wired and 50W wireless, allowing users to stay connected on the go.

The device’s luxurious design and top-tier specifications come at a price starting from $2,800 for the 256GB model. Despite its high cost, the device has already garnered massive demand, with about 8m million pre-orders reported. In some cases, the Mate XT has been resold for up to $20,000 in China’s black market, highlighting its status as a highly coveted product.

Huawei’s partnership with TD Africa will make this groundbreaking device available to the Nigerian market. The collaboration between these two tech giants ensures that cutting-edge devices like the HUAWEI Mate XT are accessible to Nigerian consumers. In addition, shoppers will be able to purchase the Mate XT on Konga, Nigeria’s leading e-commerce platform, when it hits the market.

The exclusive presentation of the very first HUAWEI Mate XT in Africa to Leo Stan Ekeh highlights both his leadership in the tech industry and Huawei’s dedication to Africa. Together, they are paving the way for a future where cutting-edge technology is accessible to all.


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